SONIC Drive-In

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R1] 4/5 · US Easy, smooth app: Love eating at Sonic, and the app makes it easy. Just wish there was a section to add more sauces. EX: marinara, bbq, ranch
2. [R152] 4/5 · US I looooooovvvvvveeeee sonic so much!!!!!!💖💖💖: It is very easy to manage and the deals are amazing I personally think you should get it!!
3. [R127] 4/5 · US I’ve loved being able to order my food before I leave work: The problem I am having I can’t use my points I have 5,000+ and it won’t let me use them
4. [R13] 3/5 · US Customizations: I like the deals and that they’ve added rewards. The only downside is that I always have to order in person since there isn’t an option to add sweet tea to slushes and that’s my go-to order (Peach slushy w/ sweet tea & lemon wedge). And even when I order in person, they’ll enter it in wrong and I still can’t get the drink I want (which is why I prefer ordering through the app).
5. [R18] 1/5 · US Glitchiest, most ridiculous food app: Really surprised to see all these positive reviews, this is the glitchiest, worst app I’ve ever used. The rewards are never auto applied, it overcharges often, and it’s difficult to navigate. I wish I could give zero stars.
6. [R2] 1/5 · US 1 star: so bugged out never works i will not be spending money with this company your mom vile number feature has been broken for months now
7. [R5] 1/5 · US Glitch cost me points: I put an order in on this app which included points for a medium cheese stick. That glitched me to restart come to find out it required an update. So I did the update and went back in and my order was still there minus the cheese sticks and my points was down to just 19 points. Not cool. They have still doesn’t work so I am going to another establishment.
8. [R12] 1/5 · US Terrible: The past 4 months I haven’t been able to use the app because of technical difficulties
9. [R17] 1/5 · US So ic App is Great WHEN IT WORKS!: Last 5 weeks I get an error can not process at this time. I’ve done all but delete my account. From deleting to reinstalling to clearing cache to updating. Calling Support is a Joke! They don’t help. Troubleshooting says go to sonicdrivein.com but no search no way to ask for help when you’ve all ready done it all.
10. [R9] 1/5 · US App won’t take payments at lunch time: What a joke
11. [R11] 1/5 · US App Sucks: I love Sonic, however their app is something else. It will not save a credit card or even work in general half of the time. I have had so much trouble with it I have quit using it.
12. [R14] 3/5 · US Great app but no Discover: I love the app! I just wish that it would accept Discover as a form of payment. Because I can’t use it anymore with my current bank.
13. [R23] 2/5 · US App Not Allowing Apple Pay: The app seems to crash every time I try and pay with Apple Pay.
14. [R3] 1/5 · US Rewards: App will remove rewards and take your full price money idk smh
15. [R4] 1/5 · US 1/2 drink gone: I don’t have the 1/2 drink option. I quit going to sonic as Bucees is the same distance
16. [R10] 1/5 · US Rewards: Their rewards program is not good. It says you get to legend benefits and you get 1/2 price drinks. That is not true. Customer support stopped responding to my emails after I did what they said and it still didnt work.
17. [R15] 1/5 · US 1/2 price drinks: Bring back half price drinks to the app. I only come here for the half price drinks and the cheese sticks but I guess I won’t come here anymore. See ya, hopefully. Update……..So my brother gets 1/2 price drinks all the time. So I have permanently deleted the sonic app and will no longer be a customer. Bye!!
18. [R7] 2/5 · US The worst fast food app: The app constantly says I’m miles away from the location, it doesn’t matter which location, it happens every single time, when I’m literally sitting in the stall.
19. [R28] 2/5 · US Glitches galore!: I’m not sure what’s going on with my Sonic app but it seems to always be having technical difficulties these days, impossible to check out without a lot of hassle. Also I can be sitting in their parking lot and it tells me I’m too far away, pick another store. It used to be very reliable but I don’t know what kind of bug it has now. We use it a lot, like 3-4 days a week so it’s v
20. [R36] 1/5 · US Mobile order issues: This app continuously has issues once you attempt to check in at the restaurant. Takes long to load, reloads a cycle of confirming your stall # and does not allow you to check in
21. [R62] 3/5 · US Check in defect: The makers of this app had a incredible defect on the check-in process. I ordered on the app, but had my daughter pick up the order, but she couldn’t. Why? Because the app recognized my phone was still at home while she was at sonic and it won’t let you check in. Unless the device ordered from is physically there at the restaurant.
22. [R29] 1/5 · US Login: I have created an account, and logged in numerous times and it goes right back to needing to log in again and again. It’s not working.
23. [R65] 1/5 · US Worst app I’ve ever used: Genuinely can’t get it to log me in. Super glitchy, nobody will support me
24. [R72] 1/5 · US Broken for no Reason: Used to work fine, now they want to verify my phone number, annoying that I need two-factor authentication for a food app but whatever. They send me an email with a link, I follow the link. It asks for my phone number, I give it, it texts me a code, I give it. Says to wait or refresh page, waiting does nothing so I refresh and it takes me back to the page where I put in my nu
25. [R73] 2/5 · US Doesn’t allow login: Getting tired of “failed to authenticate”.
26. [R6] 4/5 · US Drinks: I ordered 2 drinks using the app. Lemonade Cream Slush and a diet Strawberry Limeaid with extra strawberries. Service was good. I couldn’t give them 5 stars because they didn’t put in the extra strawberries. Since they charge extra for them, it’s a big deal.
27. [R40] 3/5 · US Needs Work: The app is definitely a little hard to navigate sometimes. It’s weird that you have to go all the way to your account settings just to add a debit card. My biggest gripe is I can’t pick how many sauces I want now, and there’s no category to add sauces to your bag. I don’t even care if it costs extra, but let me pick how many I want when I add an item to my bag, like mozzarella sticks f
28. [R46] 1/5 · US Annoyed: Why is it called order ahead if the order doesn’t get made until you get there? I always end up waiting so long to the point where it defeats the purpose of ordering AHEAD. I only use the app because of the half off drinks but honestly at this point it’s not even worth it! That was my initial review now half off drinks have been removed. Also, you can’t customize the drinks like you coul
29. [R30] 2/5 · US C: Why does the app no longer have Diet Coke?
30. [R34] 1/5 · US Missing menu items: Bad data
31. [R41] 1/5 · US Incomplete Menu: Key menu items have been removed from the in-app menu. This is extremely disappointing.
32. [R51] 1/5 · US Where’s the Diet Coke?!: I go to sonic every day for a Diet Coke and with the latest update, Diet Coke is no longer an option under “sodas”!!! What the hell?? Bring back Diet Coke in the app. They still sell it!
33. [R8] 3/5 · US Drink selection issue: When using the reward for half price drink, the selection menu not in order by drink size or by drink name. So you have to scroll through a random list of drink select to try to find what you’re looking for. There’s no rhyme or reason to the order.
34. [R24] 1/5 · US Reward menu issue: When selecting 1/2 price drinks the list of drinks are not in any sort of order. It makes it very difficult to find the size and beverage you want
35. [R42] 1/5 · US AntiConsumer Changes: Recent changes have moved the half priced drinks to the deals tab which doesn’t let you combo a standard mobile order thing with an actual coupon on something such as a food item. You would have to have two separate orders. Then they made it to where traditional drink selection and ordering doesn’t get the discount. You have to select the happy hour mobile ordering deal then
36. [R59] 1/5 · US Advertisements: I do not need to be bombarded with advertisements after I check out!
37. [R79] 1/5 · US Quite literally the worst: The app is constantly changing how things work and now insists on me entering my phone number when I’m paying by Apple Pay. Plus as soon as I finish paying it starts showing me ads. No I do not want a credit card, I just want a soda that’s made the way I want it.
38. [R81] 1/5 · US Stop giving me ads: I’m tired of being spammed with ads every time I make a purchase!
39. [R94] 1/5 · US Sellout: Remember when Sonic was good? Like you always got happy hour on the app, you could tip on the app, and you liked going? Those days are gone. Declined three adds for a third party on my order. I have to remember to get happy hour prices. And feel horrible about not tipping the staff. I miss the real Sonic.
40. [R19] 3/5 · US Food great, wait time long: I ordered the sonic special at 6:00pm on Monday in Newbern, Tennessee. I arrived at 6:04, alerted the app I had arrived in stall 12 but didn’t receive my order until 6:13pm. Food was great, but wait time was too long for using the app.
41. [R20] 3/5 · US Cancel button would help: App is cool, ordering is easy however I would appreciate a cancel order button. I placed an order I could no longer pick up and it was marked complete and I could not cancel.
42. [R44] 2/5 · US Never works: This app is horrible. Had it a couple years ago and would never allow me to order ahead so to get the 1/2 price drinks it was always magically down at which ever location I tried. Thought I would try it again and when I entered the verification code for my phone number it kept telling me to remove the inappropriate language from the code field. How does that even happen? Love sonic bu
43. [R48] 1/5 · US Unreliable: This is probably the most inconvenient and inconsistent app for food. Numerous; system difficulties, having to log back in, re-entering payment information, over and over. Do better sonic
44. [R21] 1/5 · US Horrible app: The app never works for me! Every time I go to check out, it’ll say there’s a problem sorry we can’t process your order and then I wasted 10, 15 minutes of my life for no reason
45. [R35] 2/5 · US Love Sonic, but…: …they’re slowly taking away things that have been around forever. First of all, 1/2 price drinks of using the app is seldom an option anymore. Second, you can literally only order ONE condiment of any given type. One? You used to be able to specify how many, up to three of any given kind. I guess capitalism claims yet another good thing.