Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
The verdict on

GET Mobile

25
User verdict / 100 High confidence In trouble

GET Mobile is currently experiencing significant performance and functionality issues, with many users reporting slow loading, frequent crashes, and an inability to access core features, despite its historical positive rating and recent bug fix claims.

4.4★ lifetime (26,389) Free to download since 2014 by The CBORD Group, Inc updated 2.7 mo ago recent negative 83% 120 reviews across 4 regions
Performance Issues App Not Opening/Crashing Ordering & Account Issues Apple Wallet Integration Convenience Fees
5★16
4★10
3★19
2★17
1★199
recent reviews across 4 regions, vs the 4.4★ lifetime average

GET Mobile, an app for managing university and hospital funds and ordering food, is currently receiving overwhelmingly negative feedback due to pervasive bugs and performance problems. While historically well-regarded, recent reviews indicate a sharp decline in usability, with many users unable to even open the app or complete basic tasks.

What users like

  • Easy to use and manage funds for college accountsR13R87R127
  • Convenient for ordering food and picking up ordersR48R52R180
  • Quickly check balance and add funds without issuesR87R127

What users complain about

  • Extremely slow loading times and unresponsive interfaceR1R3R4R9
  • Frequent crashes, freezes, and inability to open the appR2R20R24R31
  • Bugs prevent ordering, such as disappearing menu items or time interval glitchesR1R11R18R49
  • Inability to add student ID to Apple Wallet for many iPhone usersR8R64R162R176
  • Issues with login, account access, and password resetR19R25R30R32
  • Convenience fees for adding funds to student accountsR5R36R75
  • Location services issues prevent mobile access or orderingR40R44
  • Poor user interface (UI) and user experience (UX) designR46R54R55R57
  • Lack of quality of life features like widgets or Face ID loginR47R60R209

Latest update · v4.40

What the developer says changed (the verdict above weighs this against what reviewers report):

* Improved handling of user sessions across multiple devices. * Implemented general bug fixes.

Recurring themes

Performance Issues negative
Many users report the app is extremely slow to load, navigate, and perform tasks, often getting stuck on loading screens or freezing entirely. This directly contradicts the developer's claim of 'general bug fixes'.R1R3R4R9
App Not Opening/Crashing negative
A significant number of recent reviews indicate the app frequently fails to open, getting stuck on a blue logo screen, or crashes outright, making it unusable. This is a critical failure and contradicts the 'general bug fixes' in the release notes.R2R20R24R31
Ordering & Account Issues negative
Users report various problems with ordering food, such as menu items disappearing, 'time interval glitches' preventing orders, and orders not going through. There are also issues with logging in, resetting passwords, and account access after getting a new phone.R1R11R18R19
Apple Wallet Integration negative
Many iPhone users are unable to add their student ID cards to Apple Wallet, despite expecting this functionality.R8R64R162R176
Convenience Fees negative
Several users express frustration over being charged 'convenience fees' when adding funds to their student accounts, especially since many are forced to use the app by their institutions.R5R36R75

Who it's for

GET Mobile is for college students and hospital staff who need to manage campus funds, check balances, and order food from affiliated dining services R13R48R52R180. However, based on recent reviews, users should be prepared for significant technical difficulties and potential frustration.

Evidence note: The recent reviews are overwhelmingly negative, with a strong consensus on performance issues, app crashes, and bugs. Positive reviews are scarce in the recent sample and often generic, making it difficult to find strong counter-evidence for the widespread problems. The developer's release notes for 'general bug fixes' are directly contradicted by the user feedback.

Frequently asked

Why is GET Mobile not working or loading?
Many users report that GET Mobile frequently gets stuck on a blue loading screen, fails to open, or crashes, making it unusable R24R31R33R42.
Can I add my student ID to Apple Wallet with GET Mobile?
Many iPhone users report that the option to add their student ID to Apple Wallet is missing or does not work, despite expecting this feature R8R64R162R176.
Are there fees for adding money to my account on GET Mobile?
Yes, some users report being charged 'convenience fees' when adding funds to their student accounts through the app R5R36R75.
Is GET Mobile slow to use?
Yes, a significant number of recent reviews describe GET Mobile as extremely slow, with long loading times when opening the app, navigating menus, or attempting any function R1R3R4R9.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R13] 5/5 · US University Online Funds Account: I use GET Mobile to view my online college fund accounts. It’s easy to use and manage your funds for college!
  2. [R87] 5/5 · US Quick to add funds: I love that I can quickly check my balance and add funds without issues and the funds post immediately
  3. [R127] 5/5 · US Love it!: The GET App is easy to use and easier to add money. Our students advocated for a minimum of $10 to be added for laundry. Such a good faith effort. Love this app!
  4. [R48] 5/5 · US GET: I love the app , it is very easy to used and has helped me GET 🤭, my food on time.
  5. [R52] 5/5 · US My joy, my happiness, my friend: GET mobile.: I love GET mobile. More than life itself. It makes it easy to order food ahen my tummy is grumbling.
  6. [R180] 5/5 · US Get app: Like to be able to order and then just run to pick up order or can have someone else grab it there are days I just don’t have time to go to the cafeteria and wait in line !!!!
  7. [R1] 1/5 · US Trash: Slow as heck moving from any menu to another, menu items disappear, I don’t get texts half the time.
  8. [R3] 2/5 · US Slow app: This app runs very slow and sometimes doesn’t react at all.
  9. [R4] 1/5 · US Borderline unusable: It takes a ridiculous amount of time to load when opening the app, clicking any button or changing pages or really attempting to use any functions. Using Get takes significantly more time to fight the constant buffering than it would take to order in person. honestly I am so frustrated i wish i could give it 0 stars at this point.
  10. [R9] 1/5 · US The slowest app ever: The slowest app ever I hate it Very inefficient
  11. [R2] 1/5 · US boo: most buggy worst frickin app i’ve ever used
  12. [R20] 1/5 · US Fix this app.: Absolutely terrible. None of the features work more then half the time, crashes as often as it runs the app normal. Fix this immediately. Coming back to complain again a year later. Never ever use this app if you have the option to.
  13. [R24] 1/5 · US Does not work: Stays on loading screen
  14. [R31] 1/5 · US Never Ending Loading Screens: Literally unusable most the time. Endless blue screen or just constant loading symbol. Please for the love of all things good fix this.
  15. [R11] 1/5 · US Too many bugs: Time and time again I find myself trying to order from the University at Buffalo only to be met with the time interval glitches. These “15 min intervals” simply don’t exist. I’ll wait 12:15, 12:30, 12:45, 1;00 to no avail. I close the app I open it back up only to be met with minutes of loading screens this app sucks. Especially if you’re hungry!
  16. [R18] 1/5 · US Less carbs: Slow app, not all menu items available, but mostly it is carb heavy expensive food. Where are the veggies, can’t someone get steamed broccoli? It is a hospital, we teach good healthy diet habits
  17. [R49] 1/5 · US .: The omelet option to choose items isn’t working
  18. [R8] 5/5 · US Can’t add card: No option to add card to my wallet. I have an iPhone- don’t understand why this is so complicated.
  19. [R64] 2/5 · US Why can’t I add my ID to my apple wallet?: Only got the app for that function. The website lays the steps out pretty well. There’s even a video that shows you step by step, but there is no “Add to Wallet” button on my screen. I really hope this feature wasn’t removed.
  20. [R162] 5/5 · US No add to wallet option: See title. Don’t tell me it’s hidden somewhere.
  21. [R176] 3/5 · US Can’t add my card back to my Apple Wallet: I recently went back to college and noticed that for a while my school I.D. had been missing from my wallet. The app also wouldn’t load so I had to delete it and reinstall it. After that, it did work, but I was unable to add my student I.D. back into my wallet. I also tried going through my watch to which I found my card was still on, but that didn’t help
  22. [R19] 1/5 · US Email error - BAD: Asked for me to update email address (even though I typed it in when creating my account)… I typed in two or three different email addresses over and over. Said there was an error each time I tried. Incompetent app. Embarrassing.
  23. [R25] 1/5 · US could never sign into my school account: horrible
  24. [R30] 1/5 · US Terrible experience: Until now the app had been alright. It loaded slow but hey i mainly used it as a way to use and check my funds. Now i need to uninstall the app and restart my phone to get any semblance of a working app which happened only once before being replaced by a brand new error preventing me from logging in at all
  25. [R32] 1/5 · US Hate that my school uses this app.: Horrendous, I got a new phone and now this app won’t let me into anywhere at my school. It won’t let me open the app on my new phone either so I have to go to tech support for ts.. might just get a physical ID at this point.
  26. [R5] 1/5 · US Convenience Fee to add funds to student account?: Yall should be ashamed.
  27. [R36] 1/5 · US Conscience fee: School forces us to use an app, the makes up pay to use it, then makes us pay a convince fee on that
  28. [R75] 1/5 · US So terrible: Genuinely the worst app ever. I’m forced to use it cuz I’m at ole miss which is also a terrible school, but it forces me to pay 2.50 cents everytime a transfer which is highway robbery. Can’t wait to never use again.
  29. [R40] 1/5 · US location wrong: says my door is 36.5 miles away so i can’t use it for mobile access as it says i’m too far.
  30. [R44] 1/5 · US Location wrong: Says the door of my dorm room is over 15 miles from the dorm building and won’t let me open it. Quite literally can’t use the app for the singular purpose I have it for
  31. [R46] 1/5 · US UI is atrocious: The UI is terrible, and the app is slow - it’s probably because it is a website based app. And on top of that the order system is clunky and it sometimes won’t even take my order. I’m only using the app because my university requires it for food deliveries from the dining hall (so stupid).
  32. [R54] 1/5 · US Awful: The ux on this app is atrocious
  33. [R55] 2/5 · US Barely functions: The interface is awful and outdated, making it unbelievably annoying to use. Moreover, the timeout thing is irritating.
  34. [R57] 1/5 · US Confusing layout: This app is clunky, and the layout is confusing - it’s hard to find the order section which is one of the most important sections. Unintuitive.
  35. [R47] 1/5 · US App won’t load: I used to use this regularly to get lunch in our cafeteria, but it has stopped loading. Even before this, it annoyingly made me use a pin to open it instead of using Face ID, and that was annoying, but now it’s completely unusable.
  36. [R60] 4/5 · US App works but feels bare: The app needs some QoL features like widgets to display meal swipes. The app overall feels like a prototype, but it’s fine for the use case. The widget is definitely necessary because opening the app and having to use Face ID every time is a bit inconvenient versus seeing the data on my Home Screen.
  37. [R209] 3/5 · US Losing features: Hi, Previously the GET app supported Face ID login. But now for some reason the setting is gone. Using a PIN is inconvenient compared to Face ID. Please bring this feature back in a future update.
  38. [R33] 1/5 · US won’t load: The app worked totally fine for me last year but a few months ago it started only showing me the home screen and it hasn’t worked since. I can’t get past just seeing the logo. So what’s the point of the app if there’s nothing to it besides the logo?
  39. [R42] 1/5 · US Embarassing: This app is an absolute embarrassment. It’s 2025, right? Or are we still in the first stages. This app has been stuck on the blue loading screen for days. I’ve tried everything.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store