Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
The verdict on

Google Docs

65
User verdict / 100 Medium confidence Divided

Google Docs offers strong collaboration and writing features but suffers from significant usability issues and bugs.

4.8★ lifetime (3,148,701) Free + in-app purchases since 2014 by Google LLC updated 0.1 mo ago recent negative 18% 120 reviews across 2 regions
Usability Issues Positive Experience
5★140
4★13
3★12
2★9
1★26
recent reviews across 2 regions, vs the 4.8★ lifetime average

Google Docs is a widely used productivity app that enables users to create and edit documents across devices. While many users appreciate its collaborative features and ease of use, recent reviews highlight persistent bugs, navigation difficulties, and performance issues that detract from the overall experience.

What users like

What users complain about

Latest update · v1.2026.27102

What the developer says changed (the verdict above weighs this against what reviewers report):

* Security improvements, bug fixes, and performance improvements.

Recurring themes

Usability Issues negative
Users frequently report problems with navigation, document organization, and app crashes.R11R13R70R191
Positive Experience positive
Many users find the app easy to use and beneficial for writing and collaboration.R1R8R36

Who it's for

This app is suitable for students, writers, and professionals who need a collaborative writing tool. However, those seeking a reliable and stable text editing experience may want to consider alternatives.

Evidence note: While the app has a strong lifetime rating, recent reviews reveal significant dissatisfaction, particularly regarding bugs and usability.

Frequently asked

Is Google Docs free?
Yes, Google Docs is free to use, but it also offers in-app purchases for additional features.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] 5/5 · US The best!!!!!!: I use this all the time for writing books, or for notes used at school! This app is amazing!!
  2. [R4] 5/5 · US excellent app: The app, helpful, and professional
  3. [R15] 5/5 · US Easy Access To Files: Google Docs helps me to store and edit all my documents from anywhere and this helps me throughout my day, week and year so that I can use any of my devices (phone, laptop and desktop)! It saves my changes so I will not lose any vital data.
  4. [R63] 5/5 · US Google Docs Rock!: If a program can keep me organized it’s a program people should look at. As a writer, it is priceless. I’ve been using it for years and I haven’t seen a better program that can do for my writing what this one does. Top shelf!
  5. [R2] 5/5 · US Ease of Use: Very easy to use, I can go from my cell to my laptop without issues.
  6. [R29] 5/5 · US Very good for writing stories, but needs more paper sizes: Google Docs is one of my favorite apps for writing. It's easy to use on any device, whether I'm on my phone, tablet, or computer. Everything syncs automatically, so I can continue working wherever I am. I especially love using Google Docs to write stories. The tools are simple to understand, and it's easy to organize and edit my work. I'v
  7. [R47] 5/5 · US Easy to use: I find the setup easy to use. The app can be used on my phone or logged into from desktop. This makes my documents available whenever i need.
  8. [R17] 4/5 · US Time for an exhausting edit: Me and my friend were writing in our collaborated story, and we actually thought it was pretty good. One day, I had decided to go back and read the first few chapters to add more unique words. In a couple places, I noticed a couple ands were missing. I brushed it off, but now its happening almost every paragraph! Now we are stuck editing at 9:30 pm. This app is great,
  9. [R88] 4/5 · US Generally functional; a few crashes: Overall, the app does its job in most respects. Only issue is if you accidentally hit “select all” and your document is on the longer side, you risk causing it to crash. Which makes sense given that it may overload the short-term ROM, but it’s still pretty annoying. Thankfully, your documents save after each edit, so it prevents a lot of lost progress. I won’t
  10. [R16] 4/5 · US Google Docs App: The app is extremely useful, but often closes out if you open another application then try to return to the Google Doc within 30 seconds.
  11. [R50] 1/5 · US Cumbersome and Too Counterintuitive: Geez! I can’t even begin to describe how cumbersome and obtuse this app is! It wants to do everything its own way and format according to defaults that are NOTHING like what I need or want! I’ve worked with word processing apps since the ‘80s and this one just sucks!
  12. [R73] 1/5 · US Confusing docs.: Need a lot of changes.
  13. [R139] 1/5 · CA Confusing: I do not find it easy to find the things that I put in folders . Everything seems really random
  14. [R11] 1/5 · US Cannot copy text of comments in the app version: Cannot copy text of comments in the app version
  15. [R13] 1/5 · US Underwhelming: Google attempts to force users to use their app whenever accessing any of their products through a tablet or mobile device, just to bring us an interface that lags and slows down to a halt whenever you type more than one sentence. Now that the app has been downloaded, there is no chance to open documents through a web browser because Google automatically opens Google Docs with their
  16. [R70] 2/5 · US Documents: My older documents, etc seem to be harder to find how would I find ‘em all
  17. [R191] 1/5 · CA Terrible on IPad and iPhones: I need to say, this works perfectly on laptop and desktop devices but on iPads, it’s the worst! Please improve on these platforms.
  18. [R8] 5/5 · US Great: For a free app, no complaints. So useful. I use it to organize my life and collaborate with others. Maybe they’re stealing all my data, but I’m just hoping only for ads. lol.
  19. [R36] 5/5 · US Great app!: I love this app for writing and creating anything! So cool and inspiring for total expansion!

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store