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Updated July 2026 · real, multi-region App Store reviews
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TaxiMe Client

55
Value score / 100 Worth paying? No Skip it

TaxiMe Client is a highly-rated app for booking taxis in Sofia, Bulgaria, especially useful for foreigners, but it suffers from significant reliability and technical issues, particularly with account creation and payment processing.

Free to download 4.8★ lifetime (1,472) since 2013

TaxiMe Client is generally well-regarded for its convenience in booking taxis in Sofia, particularly for non-Bulgarian speakers, often praised for fast service and friendly drivers R5R10R11. However, numerous users report critical problems with account registration, payment methods, app glitches, and unreliability in finding taxis, especially during peak hours R4R7. The app is free to download and use, with no in-app purchases, so there is no paid tier.

Free vs paid

The app is free to download and use, and the product page indicates no in-app purchases. Therefore, there is no distinction between a free and paid tier based on the provided information. All features and issues described in the reviews pertain to the free version of the app.

Value complaints

  • The app has an anti-consumer feature that incentivizes drivers to wait for users to add extra money to their bill, effectively forcing tips and driving up prices.R19
  • Some drivers reportedly overcharge non-Bulgarian customers.R59
  • The app does not provide a price estimate before ordering, leading to uncertainty about the cost.R88R89
  • There are reports of drivers scamming customers, demanding higher prices than initially agreed upon.R4
  • Users have reported being charged for incorrect destinations due to app errors.R70

Where it delivers

  • The app is highly praised for being user-friendly and convenient for booking taxis in Sofia, especially for foreigners who do not speak Bulgarian.R11R14R26R32
  • Many users report fast response times and quick arrival of drivers, sometimes in less than 2 minutes.R10R16R18R50
  • The app allows real-time tracking of the car on a map and accurately shows when the driver arrives.R10R50R53
  • Drivers are often described as friendly, professional, and providing good service.R5R18R42R51
  • The app is considered a good alternative to Uber in Bulgaria and helps avoid being overcharged by traditional taxis.R26R34R71
  • Some users experienced good customer support, with one user successfully recovering a lost phone.R33
  • The app allows payment by credit card, which is a convenience for some users.R72
Worth paying if

N/A, as there are no in-app purchases or paid tiers for this application.

Skip / stay free if

You should skip this app if you are a tourist with an American or UK phone number, as many users report being unable to register or receive verification texts R12. Additionally, skip if you require a highly reliable taxi service for critical appointments, as the app is frequently reported to be unreliable, especially during peak hours, with drivers not showing up or cancelling R21R27R28R41.

Evidence note: The lifetime rating of 4.82 from 1472 ratings is very high, but recent reviews, particularly from non-Bulgarian users, are skewed negative due to critical issues like account registration, payment problems, and service unreliability. The positive reviews often highlight convenience and driver quality, while negative reviews focus on app functionality and service failures.

Frequently asked

Is TaxiMe Client reliable for booking taxis in Sofia?
TaxiMe Client's reliability is mixed; while many users report fast service and successful rides, a significant number of recent reviews indicate unreliability, with drivers not showing up, cancellations, or difficulty finding cars, especially during peak hours R21R27R28R41.
Can foreigners use TaxiMe Client in Bulgaria?
While the app is praised for being useful for foreigners and available in English, many users with American or UK phone numbers report critical issues with registration, being unable to receive verification texts, making it unusable for them R11R12R25R32.
Are there issues with payment methods in TaxiMe Client?
Yes, several users report problems with payment methods, including difficulties adding or removing cards, issues with card verification through epay.bg, and the app failing to process payments from cards even when funds are available R7R22R61R68.
Does TaxiMe Client provide price estimates?
No, the app does not provide a price estimate before placing an order, which has been a point of frustration for users R88R89.

What reviewers actually said

Built only from these 94 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R19] 1/5 · US Most anti-consumer feature ever in an app: Overall the App is okay, but there is a feature in it that ruins everything. The feature in question: Expanding your search by adding +1lv to your bill each time. This feature is hard to beat in the anti-consumer department because it incentivises drivers to make you wait until you give in and start adding money to your bill. This creates the opportuni
  2. [R59] 1/5 · GB Overcharged: The taxi drivers regularly overcharge if you are not Bulgarian. Very disappointing.
  3. [R88] 1/5 · CA No price estimate: Just copy Uber application for god sake
  4. [R89] 1/5 · CA Doesn’t even give you a price estimate: I thought if I placed the order at least then it would show but it didn’t, and I had to cancel it (and they said if I cancel too many times I will be banned)
  5. [R4] 1/5 · US Worst drivers ever: Got scammed from one of their drivers at Sofia airport. He promised me 25lv for the trip but then at the end demanded 50lv. When l asked what made the price go up he didn’t explain himself. Dangerous and reckless driving, swearing during the trip were common occurrences during the trip. If you ever need their services just choose another company!
  6. [R70] 1/5 · GB Help: Help!! You charged me for Wrong destination!! Your app chose wrong destination!! I am going to Filip totyU STREET!! Not city!! But app not me changed destination AND CHARGED ME FOR it!! I am in the taxi going to filip totyu street!!! Much closer!! Please refund me asap!! CAN SOMEONE CONTAXT ME or do i call the police!!! For christ sake the app changed address - i am unable to correct it & i
  7. [R11] 5/5 · US The best service: It’s perfect for everyone especially for people without Bulgarian phone line & can finally get a cap
  8. [R14] 5/5 · US Works well for Sofia.: It uses a few different cab companies, all solid, no issues.
  9. [R26] 5/5 · US Who needs Uber?: Great app. I used it in Sofia Bg, to get cabs even in the outskirts. I don’t speak Bulgarian but this app made getting a can easy.
  10. [R32] 5/5 · US Awesome!: Gets you around Bulgaria in English.
  11. [R10] 5/5 · US Great App: I like that the driver doesn’t know if the destination is close or far away before they accept the ride 👌🏻. App shows when the driver arrives accurately.
  12. [R16] 5/5 · US Great app: This app is great , there is away available taxis, even at 05:00AM. Great prices!!!
  13. [R18] 4/5 · US Great service and drivers. Just needs more features: Sofia - So far I’ve always been very very happy with drivers and how fast it finds drivers. Missing features are sending notes to drivers before driver is selected and multiple destination trips. That said, I’ve had no problem asking for round trip or multi destination trips even during peek hours.
  14. [R50] 3/5 · US Good app: Positives: + Works well + User-friendly + Fast response time + Used it twice already and happy with service + Track the car on the map in real time + Both times the drivers were very close to my address and arrived in less than 2 min. + The actual price paid less than what the app calculated. Negatives: - No history of orders available - Nice to have a user profile and be able to save
  15. [R53] 5/5 · US Very useful app: It's great to see the taxi's location on the map, the route, etc. And the rating is invaluable. Bravo! · translated
  16. [R5] 5/5 · US Great service !: Thanks!
  17. [R42] 5/5 · US Friendly Drivers: Recommend!
  18. [R51] 5/5 · US Well, it works: Works as expected. A great way to get around Sofia with nice drivers. Would totally recommend the app.
  19. [R34] 5/5 · US Our experience: UBER is history 😊
  20. [R71] 5/5 · GB Best taxi app for Bulgaria: This is the best way to avoid being overcharged. The Uber alternative for Bulgaria. Works perfect in Sofia.
  21. [R33] 5/5 · US Great customer support!: I left my phone in a taxi. Contacted taxime and within 14 hours the phone was returned! Great app for quickly getting around Sofia. Highly recommend.
  22. [R72] 5/5 · GB They take credit cards!!!!: Excellent service although you have to add a credit card before you travel. I couldn’t get a pick up from the airport. Not sure if this is because there were no available drivers in the vicinity, or that only OK Supertrans taxis can pick up passengers at the airport. Anyway, before I found TaxiMe I always told the taxi drivers (any company) that I could only pay by cr
  23. [R21] 1/5 · US You can’t get taxi in peak hours: Useless app. In peak hours when the taxi companies can’t find you a car -the app can’t either.
  24. [R27] 1/5 · US Extremely unreliable: Tried to use it multiple times with no success. Just waited for more than half an hour and no taxi arrived.
  25. [R28] 1/5 · US Misleading and useless: The app leaves you waiting for 5-10 minutes only to say there are no cars available. Also the drivers don’t get to the actual pick up location so users have to call and explain where they are.
  26. [R41] 1/5 · US Unreliable: Driver cancellations are common and cause immediate inability to use the app. When a driver actually comes they are nicer than usual. It could have been nice but it's too frustrating and unreliable.
  27. [R12] 1/5 · US Doesn’t work with an American number: I’ve tried to register with two separate American numbers, one on Verizon, the other is a fully digital number on Google Voice. Neither one received a confirmation text to even be able to complete the signup. Who needs taxis the most? Tourists. If this is fixed I will change the rating, but in its current state it’s literally unusable. This is the exact same
  28. [R25] 1/5 · US English please?: Update - I had a notification that I had a message from TaxiMe and I hoped that the developers were going to respond to me. The message was in Bulgarian. I tried to select the message to see if I could paste it into Google Translate, but that just took me to the app, completely in Bulgarian. I’m studying the language, but I’m not that fluent yet. So- English please? Prior post: T
  29. [R7] 1/5 · US Can’t even get this set up: I’ve input my card info 3x and I get an error message that doesn’t explain what’s wrong.
  30. [R22] 1/5 · US Problems to pay from cards: Payment from bank cards through the intermediary epay.bg, which complicates the process of editing, adding and verifying a new card to a personal profile.
  31. [R61] 4/5 · GB Poor customer service/poor app futures/ good drivers: In general the app has A LOT MORE to be done. For some reason 2 days isn’t taking the money from my card. I wrote to support (if there is some) i don’t want the driver to end up without payment… rubbish payment options with cards. I put 2 different cards still sending me messages about not enough money in the card when there is plenty… i dunno
  32. [R68] 1/5 · GB You cannot add/remove payment methods by yourself: App is working in general fine. Big minus: You cannot add/remove your payment methods by yourself. Customers need to be in full control of their payment methods. On iPhones you are redirected to ePay.bg if you want to add another card which makes it impossible to use electronic payment if you don’t want or cannot use ePay.bg - this issue is known

Synthesized from 94 recent App Store reviews · updated July 2026 · View on the App Store