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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

TaxiMe Client

60
User verdict / 100 High confidence Divided

TaxiMe is a widely used taxi app in Sofia, Bulgaria, praised for its convenience and reliability, especially for foreigners, but it suffers from significant technical glitches, payment issues, and reports of driver misconduct and unreliability.

4.8★ lifetime (1,472) Free to download since 2013 by TAXIME OOD updated 3.2 mo ago recent negative 43% 94 reviews across 4 regions
App Functionality Service Reliability Driver Conduct & Pricing Foreigner Friendliness
5★46
4★6
3★2
2★1
1★39
recent reviews across 4 regions, vs the 4.8★ lifetime average

TaxiMe Client is a popular app for booking taxis in Sofia, Bulgaria, often highlighted as a good alternative to Uber for its ease of use and ability to connect users with drivers quickly. However, recent reviews indicate persistent problems with app functionality, including account creation and payment processing, alongside concerns about driver behavior and service availability during peak times.

What users like

  • Effective for booking taxis in Sofia, especially for foreigners who don't speak Bulgarian.R11R14R26R32
  • Drivers are often described as friendly, professional, and punctual.R5R10R18R29
  • Offers real-time car tracking and sometimes results in lower prices than estimated.R50R53
  • Good customer support for lost items.R33R93

What users complain about

  • Frequent technical issues with app connectivity, crashes, and slow loading.R3R8R15R20
  • Problems with account creation and login, particularly for users with non-Bulgarian phone numbers.R7R9R12R54
  • Unreliable service with drivers frequently canceling, not showing up, or taking a long time to find.R13R21R24R27
  • Issues with payment methods, including card verification, inability to add/remove cards, and incorrect charges.R22R61R68R70
  • Reports of drivers overcharging, scamming, or providing poor service (e.g., dirty cars, smoking).R1R4R17R59
  • Lack of price estimates before booking and an "anti-consumer" feature that encourages users to add money to expand search.R19R88R89
  • Limited language support for notifications and app interface, primarily in Bulgarian.R25

Latest update · v5.6.5

What the developer says changed (the verdict above weighs this against what reviewers report):

Bug fixes and stability improvements

Recurring themes

App Functionality negative
Many users report the app is glitchy, slow to load, crashes frequently, and has a poor user experience. Specific issues include problems with account creation, login, and payment method management. The developer's notes mention 'bug fixes and stability improvements,' but recent reviews indicate these issues persist.R2R3R7R8
Service Reliability negative
A significant number of reviews highlight unreliability, with drivers canceling, not showing up, or taking excessive time to arrive. This is particularly problematic during peak hours or for time-sensitive travel.R13R21R24R27
Driver Conduct & Pricing negative
Some users report negative experiences with drivers, including overcharging, demanding higher prices than agreed, dangerous driving, and unprofessional behavior like smoking in the car or having dirty vehicles. The app's 'expand search' feature is also criticized for incentivizing drivers to wait for higher fares.R1R4R17R19
Foreigner Friendliness mixed
Many foreign users praise the app for making taxi services accessible in Sofia without needing to speak Bulgarian, often comparing it favorably to Uber. However, a notable con is the difficulty for non-Bulgarian phone numbers to register and the app's occasional lack of English notifications.R11R12R25R26

Who it's for

TaxiMe is for individuals, especially tourists and expatriates in Sofia, Bulgaria, who need a convenient way to book taxis without language barriers R11R26R38. It is also for users who value real-time tracking and the ability to rate drivers R50R53. However, users who prioritize seamless app functionality, reliable service during peak hours, and transparent pricing should be cautious R3R19R21.

Evidence note: The recent reviews skew significantly negative (42.6%), which contrasts sharply with the lifetime rating of 4.8. This suggests a recent decline in user satisfaction, possibly due to persistent technical issues and service unreliability that contradict the developer's claims of 'bug fixes and stability improvements.' The evidence for driver misconduct is strong but represents a subset of experiences, while the app's utility for foreigners is a recurring positive, despite registration hurdles.

Frequently asked

Does TaxiMe work well for tourists in Sofia?
Yes, many tourists and foreigners find TaxiMe very useful for getting around Sofia, especially since it helps overcome language barriers and provides an Uber-like experience in a country where Uber is not available R11R26R38. However, some foreign users report difficulties with registration using non-Bulgarian phone numbers R12.
Are there issues with payment in the TaxiMe app?
Yes, several users report problems with payment, including difficulties adding or removing credit cards, issues with card verification through ePay.bg, and instances of incorrect charges R22R61R68R70.
Can I get a price estimate before booking a taxi with TaxiMe?
No, the app does not provide a price estimate before placing an order, which has been a point of frustration for users R88R89.
Is TaxiMe reliable for booking taxis during peak hours?
No, several users report that TaxiMe is unreliable during peak hours, with long wait times, frequent cancellations, or the app stating no cars are available R21R24R27R77.

What reviewers actually said

Built only from these 94 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R11] 5/5 · US The best service: It’s perfect for everyone especially for people without Bulgarian phone line & can finally get a cap
  2. [R14] 5/5 · US Works well for Sofia.: It uses a few different cab companies, all solid, no issues.
  3. [R26] 5/5 · US Who needs Uber?: Great app. I used it in Sofia Bg, to get cabs even in the outskirts. I don’t speak Bulgarian but this app made getting a can easy.
  4. [R32] 5/5 · US Awesome!: Gets you around Bulgaria in English.
  5. [R5] 5/5 · US Great service !: Thanks!
  6. [R10] 5/5 · US Great App: I like that the driver doesn’t know if the destination is close or far away before they accept the ride 👌🏻. App shows when the driver arrives accurately.
  7. [R18] 4/5 · US Great service and drivers. Just needs more features: Sofia - So far I’ve always been very very happy with drivers and how fast it finds drivers. Missing features are sending notes to drivers before driver is selected and multiple destination trips. That said, I’ve had no problem asking for round trip or multi destination trips even during peek hours.
  8. [R29] 5/5 · US Greatest way to get around in Sofia: Cheap, reliable, convenient
  9. [R50] 3/5 · US Good app: Positives: + Works well + User-friendly + Fast response time + Used it twice already and happy with service + Track the car on the map in real time + Both times the drivers were very close to my address and arrived in less than 2 min. + The actual price paid less than what the app calculated. Negatives: - No history of orders available - Nice to have a user profile and be able to save
  10. [R53] 5/5 · US Very useful app: It's great to see the taxi on the map, its route, etc. And the rating is priceless. Bravo! · translated
  11. [R33] 5/5 · US Great customer support!: I left my phone in a taxi. Contacted taxime and within 14 hours the phone was returned! Great app for quickly getting around Sofia. Highly recommend.
  12. [R93] 5/5 · AU I lost my brooch did you find it.: UCan you let me know.. bit you did a good job thanks Dom
  13. [R3] 1/5 · US Very glitchy: App is very glitchy and loads very slow. Yesterday it entered a crash loop that I can’t get out if even after reinstalling the app and rebooting the phone.
  14. [R8] 2/5 · US Clunky: Clunky, poor QC in design and Java script development
  15. [R15] 1/5 · US Vey bad. Not fixing bugs ie improving at all.: The app looks like trash to be fair. When you open another app or click home button then you have to start search from the beginning, everything rolls back. Not enough cars too. It seems no one supports this app anymore…
  16. [R20] 1/5 · US Great idea, not so great app: Initially worked well, then stoped working on iPhone XS when I needed it most. Can’t really on it.
  17. [R7] 1/5 · US Can’t even get this set up: I’ve input my card info 3x and I get an error message that doesn’t explain what’s wrong.
  18. [R9] 1/5 · US App Doesn’t Work: Downloaded app. Tried to set up account yesterday. Still waiting.
  19. [R12] 1/5 · US Doesn’t work with an American number: I’ve tried to register with two separate American numbers, one on Verizon, the other is a fully digital number on Google Voice. Neither one received a confirmation text to even be able to complete the signup. Who needs taxis the most? Tourists. If this is fixed I will change the rating, but in its current state it’s literally unusable. This is the exact same
  20. [R54] 1/5 · GB Unreliable app: I’m trying to reset my password, the app says it cannot find a user with that email address. I try to create a new account with the same email, the app says this email is already taken. Tried creating a new account with a different email address, I fill in all of the details, hit submit but just see the loading circle for a second and then nothing happens. I literally cannot create
  21. [R13] 1/5 · US Another Bulgarian scam: You have to pay an extra bribe if you want the driver to actually show up
  22. [R21] 1/5 · US You can’t get taxi in peak hours: Useless app. In peak hours when the taxi companies can’t find you a car -the app can’t either.
  23. [R24] 4/5 · US Love the app: 3* mainly because a year ago TaxiMe paired me to a taxi in a second. As of July 2019 I have to search and search. This morning as an example it took 9 searches. For English only; this is a completely awesome app and as close to Uber as I’ve found in Sofia!
  24. [R27] 1/5 · US Extremely unreliable: Tried to use it multiple times with no success. Just waited for more than half an hour and no taxi arrived.
  25. [R22] 1/5 · US Problems to pay from cards: Payment from bank cards through the intermediary epay.bg, which complicates the process of editing, adding and verifying a new card to a personal profile.
  26. [R61] 4/5 · GB Poor customer service/poor app futures/ good drivers: In general the app has A LOT MORE to be done. For some reason 2 days isn’t taking the money from my card. I wrote to support (if there is some) i don’t want the driver to end up without payment… rubbish payment options with cards. I put 2 different cards still sending me messages about not enough money in the card when there is plenty… i dunno
  27. [R68] 1/5 · GB You cannot add/remove payment methods by yourself: App is working in general fine. Big minus: You cannot add/remove your payment methods by yourself. Customers need to be in full control of their payment methods. On iPhones you are redirected to ePay.bg if you want to add another card which makes it impossible to use electronic payment if you don’t want or cannot use ePay.bg - this issue is known
  28. [R70] 1/5 · GB Help: Help!! You charged me for Wrong destination!! Your app chose wrong destination!! I am going to Filip totyU STREET!! Not city!! But app not me changed destination AND CHARGED ME FOR it!! I am in the taxi going to filip totyu street!!! Much closer!! Please refund me asap!! CAN SOMEONE CONTAXT ME or do i call the police!!! For christ sake the app changed address - i am unable to correct it & i
  29. [R1] 1/5 · US Another day another scam in Bulgaria: Did you know that the entire taxi system in Bulgaria is part of the mafia? It’s why Bulgaria is pretty much the only country in the world with running water that doesn’t have uber Just more Bulgarian corruption. That’s why you can’t have a working taxi and 2026 was not the year they finally fixed it 🤡
  30. [R4] 1/5 · US Worst drivers ever: Got scammed from one of their drivers at Sofia airport. He promised me 25lv for the trip but then at the end demanded 50lv. When l asked what made the price go up he didn’t explain himself. Dangerous and reckless driving, swearing during the trip were common occurrences during the trip. If you ever need their services just choose another company!
  31. [R17] 1/5 · US I would not repeat: The car arrived dirty, the driver was smoking and had all the windows open (even though it was minus 5 outside). I deleted the app and would not use it again. · translated
  32. [R59] 1/5 · GB Overcharged: The taxi drivers regularly overcharge if you are not Bulgarian. Very disappointing.
  33. [R19] 1/5 · US Most anti-consumer feature ever in an app: Overall the App is okay, but there is a feature in it that ruins everything. The feature in question: Expanding your search by adding +1lv to your bill each time. This feature is hard to beat in the anti-consumer department because it incentivises drivers to make you wait until you give in and start adding money to your bill. This creates the opportuni
  34. [R88] 1/5 · CA No price estimate: Just copy Uber application for god sake
  35. [R89] 1/5 · CA Doesn’t even give you a price estimate: I thought if I placed the order at least then it would show but it didn’t, and I had to cancel it (and they said if I cancel too many times I will be banned)
  36. [R25] 1/5 · US English please?: Update - I had a notification that I had a message from TaxiMe and I hoped that the developers were going to respond to me. The message was in Bulgarian. I tried to select the message to see if I could paste it into Google Translate, but that just took me to the app, completely in Bulgarian. I’m studying the language, but I’m not that fluent yet. So- English please? Prior post: T
  37. [R2] 1/5 · US Terrible: Very bad UX.
  38. [R38] 5/5 · US Great app: This is a great app for those who just moved to this country and don't know the language. It's helped me so much to get around Sofia.
  39. [R77] 1/5 · GB VERY HIT AND MISS: U will spend most of your time scanning for drivers

Synthesized from 94 recent App Store reviews · updated July 2026 · View on the App Store