SEPTA

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R17] 1/5 · US Took $90 from me: I tried to add $10 for a ride and it decided to add an extra 0 and add $100 to my account and I couldn’t fix it wth
2. [R45] 1/5 · US Key Tix not working consistently: When activating a purchased key ticket, it does not show the QR code to scan and yet counts it as used!!! I had 4 key tickets and when I activated one, it simply changed the amount to 3 and never showed the QR to scan for transit! I have lost over $10 in tickets because of this. It seems to work fine during the day but almost always has issues at night. Very disap
3. [R62] 1/5 · US Key tix does not reliably work: As the title implies. Purchasing key tix does not show up once activated. Don’t worry though, it’ll take your money each time you try to purchase it.
4. [R78] 1/5 · US July 16 I have lost third ticket this week: The septa app is broken. It will take your payment and when you press “activate keytix” it disappears. I have reached out to the customer service and everyone pointed me different directions. I’m not worried about losing $7.50 for nothing but the fact that no is even remotely wanting to help in their company is what is hurting me the most. I have praised
5. [R55] 1/5 · US Can’t buy flex pass bundle for regional rail: I’ve bought a one day flex for regional rail on website before so I thought I could do the same thing on app. It only shows option for a one day convenience pass so I thought they are the same, turned out convenience pass is for bus and subway not regional rail and there’s no option to buy a daily regional pass on app. The worst thing is I bought a bun
6. [R58] 1/5 · US Useless: Bizarre how bad this app is. I’ve never been to another city that has a dumber app. Can’t buy tickets for regional rail, weird glitches etc. Whoever used tax dollars to make this app should be fired. Just truly weird that a large city wouldn’t be able to handle something as simple as this
7. [R19] 1/5 · US 🍅🍅🍅🍅🍅: You can’t just buy a ticket and go, you have to have a key card and create an account
8. [R83] 1/5 · US Doesn’t work without physical cards: Seriously? You have to buy card somewhere to use the app. The worst travel application ever.
9. [R179] 3/5 · US Key: Wish you could just use the app to tap on regional rail instead of carrying the card around. Sure contactless could work with apple pay but if you already buy the key what’s the point??
10. [R65] 4/5 · US Much Improved: . . . more helpful, easier to use than previous version and looks better too
11. [R77] 4/5 · US great update: the latest update (july 2025) is a massive improvement! the trip planner is great from what i can tell so far. also, in the schedule section, the indication of northbound/southbound with stops in order is helpful for navigating unfamiliar routes. i noticed east/west routes also have the northbound/southbound option, so that could be improved in future updates.
12. [R88] 5/5 · US Fantastic update: This app improved by 200%! Wow!! So clear and seamless. Thank you 🙏
13. [R91] 5/5 · US Septal Life-saving! It makes my life easier: Enjoy every opportunity
14. [R66] 4/5 · US Helpful but glitchy: The “add funds to key card” function hasnt been working in some time, which is a pain, but the updates in real time are great. Love the “favorite routes” feature as well. Fix the add funds and it’s golden! (Go birds)
15. [R122] 5/5 · US Very helpful, with small flaws: As a daily septa commuter this app is invaluable and I open it everyday to check on my buses and trains. It has invaluable tools that other major transit lines such as dc and Baltimore do not have, such as the ability to check what bus / train / trolley stops are near you (and elsewhere if you so please) and the expected time of arrival of the next ride. The flaws
16. [R128] 4/5 · US Improved: Update: for regional rail, need better real time display of delayed trains. Trains show as departed but might be 45 minutes late (as happened today). This is a clear improvement over previous versions. I like that I can save my regular rail routes and they’re visible at a glance on the Home Screen- showing info on the next two trains. I can’t get the Septa Key info to connect yet. My l
17. [R110] 5/5 · US Now it is great: I applaud the efforts to respond to specific customer feedback over the last several months. The issues I noticed with the app are now much improved, and the app is easy to use and reliable. Train numbers are displayed in all places, the time information is consistent across tabs, and trains no longer disappear from tabs.
18. [R114] 5/5 · US Feedback on train #s in alerts: The app continues to be GREAT but just one quirk: If I get an alert that a train has been cancelled or will be delayed, there is no way of matching the train number in the alert with the details of upcoming trains, because train numbers are not shown in upcoming trains until the train is “live”. Why not just include train numbers on ALL scheduled trains in the app?
19. [R10] 1/5 · US Terrible App: I can never log in! So I can’t view my Septa Key balance or add funds through the app. I just stopped using the app cause that’s the only good reason for it. Needs a serious update.
20. [R15] 1/5 · US Half the time it doesn’t work!!!: Please fix the UI for adding funds to the card. It’s really annoying that there’s no enter key and I end up entering my cvv into the balance reload as well.
21. [R16] 1/5 · US I swear this is a prank: It’s been like 5 years since this last did anything but every update just adds some new issue that makes It impossible to load money onto a key card. The current one is you need to reset password and then temporary passwords expire immediately and then you can’t reset again for 24 hours. Just don’t even have an app
22. [R2] 3/5 · US Inaccurate: No notice when a ride is canceled, map tracking is intermittent, can't rely on the information presented
23. [R8] 2/5 · US App sucks: The app as constructed does not give real time info and the information it does give is is difficult to interpret
24. [R9] 1/5 · US Truly useless, and keeps getting worse!: Times are inaccurate or buses just don’t show up. Buses often aren’t tracked but then suddenly appear past the stop you’ve been waiting for. Cancellations don’t show until the last minute or even after the bus was supposed to arrive. I’m continually surprised by how this app keeps getting worse when it’s already so terrible.
25. [R12] 1/5 · US Inaccurate live data: The app is terrible, unreliable, worse than nothing. Yet again it shows a bus coming, moving on the app, then it disappears and resets. Such garbage! Septa you’re driving away your customers!
26. [R3] 2/5 · US Great when working: But they have got to fix the new password being requested constantly. God forbid you forget your monthly password - you get stuck in an endless loop between the app and website!
27. [R7] 1/5 · US Inaccurate and glitchy: Some nice features like the favorited routes/stops are helpful. The idea behind many of the features are great but are very glitchy to the point it isn’t worth trying. For example, the app doesn’t stay logged in and the password needs changed way too often (every few months). The login from the app doesn’t work and often have to resort to using the browser version. Addition
28. [R20] 1/5 · US Absolutely awful app: With all the problems the septa app has I really didn’t think it could get any worse, but with the new update the app doesn’t even work on older phones. If you have an older phone that can’t take the updates, you get stuck in a loop of opening the app, being forced to open the app store for updates, and then being redirected back to the app that doesn’t work without the updat
29. [R21] 1/5 · US Update bias: Glad to see septa updates the app which I can no longer use as my iPhone does not accept version 17 Users of iPhone X or older are now unable to use the app. Great idea septa.
30. [R25] 2/5 · US Update makes it unusable: The only reason why I didn’t flat out give it one star is bc I can use it on my iPad. I’ve had the app for at least a year or two on my phone until the recent update made it so I can’t use it bc I don’t have iOS 17. Thankfully, my iPad does but if a new update requires iOS 18, I’ll be SOL
31. [R26] 1/5 · US forcing me to update but can’t because i don’t have ios 17: Won’t allow me to use the app because it requires an update, but i can not update it because i don’t have ios 17. therefore i am not able to use the app… extremely annoying