SEPTA

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R65] 4/5 · US Much Improved: . . . more helpful, easier to use than previous version and looks better too
2. [R77] 4/5 · US great update: the latest update (july 2025) is a massive improvement! the trip planner is great from what i can tell so far. also, in the schedule section, the indication of northbound/southbound with stops in order is helpful for navigating unfamiliar routes. i noticed east/west routes also have the northbound/southbound option, so that could be improved in future updates.
3. [R88] 5/5 · US Fantastic update: This app improved by 200%! Wow!! So clear and seamless. Thank you 🙏
4. [R91] 5/5 · US Septal Life-saving! It makes my life easier: Enjoy every opportunity
5. [R66] 4/5 · US Helpful but glitchy: The “add funds to key card” function hasnt been working in some time, which is a pain, but the updates in real time are great. Love the “favorite routes” feature as well. Fix the add funds and it’s golden! (Go birds)
6. [R128] 4/5 · US Improved: Update: for regional rail, need better real time display of delayed trains. Trains show as departed but might be 45 minutes late (as happened today). This is a clear improvement over previous versions. I like that I can save my regular rail routes and they’re visible at a glance on the Home Screen- showing info on the next two trains. I can’t get the Septa Key info to connect yet. My l
7. [R110] 5/5 · US Now it is great: I applaud the efforts to respond to specific customer feedback over the last several months. The issues I noticed with the app are now much improved, and the app is easy to use and reliable. Train numbers are displayed in all places, the time information is consistent across tabs, and trains no longer disappear from tabs.
8. [R133] 5/5 · US New Update is Incredible!!: With the new septa app, bus arrivals are reliable and well tracked. It’ll calculate your route like google maps but with more accurate times. It’s so convenient and easy. Writing this for any new philly residents afraid of septa. This app makes it easy, and I’m so glad they updated it! Thanks SEPTA!
9. [R150] 3/5 · US Much Improved, but Still Lacks Usability: New version does, indeed, reduce phantom buses, but app still uses the schedule instead of real-time tracking most of the time. In addition to scheduled, but nonexistent, buses, buses come while the app shows a twenty minute wait. The latter is something of a pleasant surprise, but the app seems averse to reality. App design is improved, especially with
10. [R114] 5/5 · US Feedback on train #s in alerts: The app continues to be GREAT but just one quirk: If I get an alert that a train has been cancelled or will be delayed, there is no way of matching the train number in the alert with the details of upcoming trains, because train numbers are not shown in upcoming trains until the train is “live”. Why not just include train numbers on ALL scheduled trains in the app?
11. [R3] 2/5 · US Great when working: But they have got to fix the new password being requested constantly. God forbid you forget your monthly password - you get stuck in an endless loop between the app and website!
12. [R7] 1/5 · US Inaccurate and glitchy: Some nice features like the favorited routes/stops are helpful. The idea behind many of the features are great but are very glitchy to the point it isn’t worth trying. For example, the app doesn’t stay logged in and the password needs changed way too often (every few months). The login from the app doesn’t work and often have to resort to using the browser version. Addition
13. [R10] 1/5 · US Terrible App: I can never log in! So I can’t view my Septa Key balance or add funds through the app. I just stopped using the app cause that’s the only good reason for it. Needs a serious update.
14. [R16] 1/5 · US I swear this is a prank: It’s been like 5 years since this last did anything but every update just adds some new issue that makes It impossible to load money onto a key card. The current one is you need to reset password and then temporary passwords expire immediately and then you can’t reset again for 24 hours. Just don’t even have an app
15. [R15] 1/5 · US Half the time it doesn’t work!!!: Please fix the UI for adding funds to the card. It’s really annoying that there’s no enter key and I end up entering my cvv into the balance reload as well.
16. [R17] 1/5 · US Took $90 from me: I tried to add $10 for a ride and it decided to add an extra 0 and add $100 to my account and I couldn’t fix it wth
17. [R2] 3/5 · US Inaccurate: No notice when a ride is canceled, map tracking is intermittent, can't rely on the information presented
18. [R8] 2/5 · US App sucks: The app as constructed does not give real time info and the information it does give is is difficult to interpret
19. [R9] 1/5 · US Truly useless, and keeps getting worse!: Times are inaccurate or buses just don’t show up. Buses often aren’t tracked but then suddenly appear past the stop you’ve been waiting for. Cancellations don’t show until the last minute or even after the bus was supposed to arrive. I’m continually surprised by how this app keeps getting worse when it’s already so terrible.
20. [R12] 1/5 · US Inaccurate live data: The app is terrible, unreliable, worse than nothing. Yet again it shows a bus coming, moving on the app, then it disappears and resets. Such garbage! Septa you’re driving away your customers!
21. [R1] 1/5 · US This app is not user friendly: All I’m trying to do is plan a rail trip to see when the train will arrive to pickup someone at the station and I can’t get it to do that
22. [R4] 2/5 · US UI is a mess: This app is trying to do way too much at once. The user interface is extremely cluttered and nonsensical to read at a glance, which makes reading schedules way more unintuitive than necessary. The old app only listed bus/train departure times, which was easy to understand and consistent across both the app and traditional schedules. This one tries to show me everything at once: depar
23. [R28] 1/5 · US if i could give this 0 stars, i would: the app doesn’t work. there’s an option to add your address, but when i try to it says it doesn’t exist as if i haven’t lived there for 4 years. and god forbid you try to use this app to look for schedules. you’re lucky if one pops up the first time you try to find it & then when it does come up, none of the schedules are accurate. it’ll say the trolleys are
24. [R31] 1/5 · US Still not ready for prime time: Can’t even create an account. Captcha glitches ad infinitum. Seriously, SEPTA, this would be unacceptable in 2016
25. [R43] 1/5 · US Can’t even register: Terrible, captcha doesn’t work. Non functional app
26. [R44] 1/5 · US Wow: The city of Philadelphia needs to get their things in order. You can’t even make an account. Too many errors. Who ever coded this needs to go back to school.
27. [R46] 1/5 · US Can’t create account: Can’t even create an account, bug with the “I am not a robot” confirmation. Ridiculous.
28. [R20] 1/5 · US Absolutely awful app: With all the problems the septa app has I really didn’t think it could get any worse, but with the new update the app doesn’t even work on older phones. If you have an older phone that can’t take the updates, you get stuck in a loop of opening the app, being forced to open the app store for updates, and then being redirected back to the app that doesn’t work without the updat
29. [R21] 1/5 · US Update bias: Glad to see septa updates the app which I can no longer use as my iPhone does not accept version 17 Users of iPhone X or older are now unable to use the app. Great idea septa.
30. [R25] 2/5 · US Update makes it unusable: The only reason why I didn’t flat out give it one star is bc I can use it on my iPad. I’ve had the app for at least a year or two on my phone until the recent update made it so I can’t use it bc I don’t have iOS 17. Thankfully, my iPad does but if a new update requires iOS 18, I’ll be SOL
31. [R26] 1/5 · US forcing me to update but can’t because i don’t have ios 17: Won’t allow me to use the app because it requires an update, but i can not update it because i don’t have ios 17. therefore i am not able to use the app… extremely annoying
32. [R50] 3/5 · US Need time train will arrive: App is less useful than prior version with regard to actual time of arrival. Time to next arrival is more valuable than time of trip. Also, scheduled arrival font is too small
33. [R59] 3/5 · US Prefer old version: I really miss the old version of the app. When I favorited one line for my trip & looked on the home tab, I could see next to arrive for all lines. It greatly streamlined the experience. Now I have to favorite every line for every station I go to regularly & scroll through.
34. [R97] 4/5 · US Bring back “next to arrive”!: Great app and love the updates, but would love the “next to arrive” option to come back!
35. [R5] 1/5 · US Won't update: Can't update the app. Doesn't matter because septa sucks anyway.
36. [R6] 1/5 · US App Won’t Download: App won’t update/nor can I download the app again since the latest app update today
37. [R18] 1/5 · US Keep crashing error and logout by itself: Keeep continuing like that ... changer passw and anythins still said error :(
38. [R14] 2/5 · US Slow to load: Please remove the animation opening the app, it slows down the ability for me to quickly see train schedules. I don’t want to wait for the logo to finish animating when I need to quickly check
39. [R36] 1/5 · US App doesn’t work at all: Completely impossible to add money to my key card both online and on this app. Absolute embarrassment for our city. Nobody tested this at all
40. [R45] 1/5 · US Key Tix not working consistently: When activating a purchased key ticket, it does not show the QR code to scan and yet counts it as used!!! I had 4 key tickets and when I activated one, it simply changed the amount to 3 and never showed the QR to scan for transit! I have lost over $10 in tickets because of this. It seems to work fine during the day but almost always has issues at night. Very disap
41. [R23] 3/5 · US Fix this: So it keeps saying we’re at Lancaster but I’m at Keswick Rd please