Manus
Manus is praised for its powerful AI capabilities in various tasks like website building, research, and content creation, but it is heavily criticized for its expensive credit system, frequent crashes, and poor customer support.
Manus is an AI agent application that assists with tasks ranging from website development to deep research and content creation. While many users find its AI capabilities to be exceptional and a significant time-saver, a substantial number of recent reviews highlight major issues with its credit-based pricing model, app stability, and customer service.
What users like
What users complain about
- Credit system is too expensive and consumes credits rapidly, even for simple tasks or errorsR3R8R11R13
- Frequent app crashes and debugging issuesR4
- Customer service is unhelpful, often relying on AI bots, and slow to resolve issues like refunds or account problemsR4R5R39R40
- AI can be inaccurate, get stuck in loops, or fail to complete tasks, still deducting creditsR5R6R15R40
- Slow generation times and processingR19R31
- Subscription models do not prevent rapid credit depletion, and additional payments are often requiredR8R11R27R41
- Some users report losing data or features when upgrading accountsR90
Latest update · v26.9.0
What the developer says changed (the verdict above weighs this against what reviewers report):
- Music Generator: Create music instantly with AI. - My Computer: Control your PC directly from your phone. - Bug Fixes: Performance improvements and stability fixes.
Recurring themes
Who it's for
Manus is for individuals and businesses seeking a powerful AI agent for complex tasks like website building, deep research, and content creation, especially if they value comprehensive AI capabilities over cost efficiency R43R60R61. It is not for users on a tight budget, those who require reliable customer support, or individuals who get frustrated by frequent app crashes and credit depletion R11R27R4.
Evidence note: The recent reviews skew significantly negative (32.6% negative), which contrasts with the high lifetime rating (4.74). This suggests a recent decline in user satisfaction, particularly concerning pricing and support, which are heavily emphasized in the recent negative feedback. The developer's release notes mention 'Bug Fixes: Performance improvements and stability fixes,' but recent reviews still report crashes and stability issues R4.
Frequently asked
Is Manus free to use?
How much does Manus cost?
Does Manus offer good customer support?
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R60] Amazing AI!: This AI is incredible for long, complex tasks. Highly recommend!
- [R61] my favorite AI agent: It’s just so powerful and easy to use and has officially become my favorite AI agent
- [R43] Best AI Agent for Business Period: Magnus is hands down the most capable, intelligent and thorough AI Agent for any research, report , business operations, development, launching or strategy available to the public currently hard stop. As long as Manus has all the connectors enabled that he needs to be effective, there is no rival to his capabilities and results, hard stop.
- [R42] Absolutely Phenomenal: Best AI I’ve ever seen and used. Not sure how everybody in the world isn’t using it yet. Literally nothing it can’t do.
- [R14] Manus AI is insane: Very actuate and very good at building websites and irons and other stuff 10/10 very good and I only have the free version soon I’ll get the paid version!!!
- [R9] Manus is a game changer: I love using Manus for deep research. I’m able to have it present the research to me in a magazine format, which I find easy to digest.
- [R48] Best AI to: This app is one of the best AI tools on the market for building websites starting your own digital podcasting. It’s a seamless design love it.
- [R71] Best Agent: This is the best agent bar none if you want quality , and fast delivery it’s simply the best for content creation
- [R67] Greatest: This saved months of work and manage done it in seconds. I might even say years it would’ve took me just to finish one project. I finished eight projects. Thank you manus : )
- [R74] Worth the bucks: I’m impressed by how many different ways this app works for you! The key is to be as clear and detailed as possible when you are asking it to do something. Tell it what to do as if it is your actual live personal assistant or your personal webmaster, attorney, etc. I’m sure it is worth the $39.99.
- [R75] Very helpful!: I know nothing about coding and this shows you step by step what they’re doing to make the codes. Also giving extra instructions on what to do to make it work in game. This is now a staple for me
- [R3] It’s great but the app itself has issues: Don’t get me wrong the ai is great but the credits and daily limit stuff pisses me off I genuinely am limited to four attempts to make a complete website or fix a zip file
- [R8] Waste of money: This app keeps running in circles until it uses up all of the points that you pay for instead of being true to the monthly subscription, like an advertises at first
- [R11] This is way too expensive: They keep upping the amount of money involved. You have to pay for mistakes that they have a problem correcting. I just can’t afford it. Right in the middle of work it stops and wants you to pay more money.
- [R13] Great App, terrible Pricing and credit limits: While I actually love using the app, the credits run out too quickly. It obvious they are focused on profiting more than anything with how fast you use up credits. Now that Meta is involved they should make cost cheaper.
- [R4] Horrible: Crashes a lot and customer service is not helpful they use mostly AI agents for customer service it constantly will crash your app and stay in a De bugging state. It’ll take you months to get what other apps can do.in a few hours or days. It’ll start out good but end up bad. You’ll be frustrated and will want your money back.
- [R5] Engaño de lo que dicen que ofrecen: Pagué $18,019.40 MXN por Manus Pro. La IA fallaba repetidamente, perdí mi proyecto y créditos, y llevo más de una semana pidiendo reembolso sin respuesta real, solo bots. No lo recomiendo.
- [R39] CCO: Manus can process payments, but when he provides bad information it can’t provide a refund. This is very angering. If it can’t process the refund, it shouldn’t be able to take payment. It can take payment but you have to talk to some else when you want a refund. Seems disingenuous
- [R40] Manus is falling behind!: It’s not fixing itself, many AI loops and repeated attempts without success. At times waste credits and human time. Customer service 1 STAR. They need human engagement to increase retention. Competition is catching and surpassing Manus.
- [R6] This used to be amazing: 40,000 credits and 4 hours and work was not done !!! So disappointing
- [R15] Expensive: The app isn't worth the money or the hype. It couldn't even create a simple business card. It took a massive amount of credit to try, but it kept getting things wrong. Then it kept using more credit to fix its mistakes. I'm over 9000 credits in with no business card, and it's asking me to add more. Prepare to spend a lot of money just to get one task done, and it might still not be corr
- [R19] So slow and slow to train: I’m annoyed at how slow everything is including uploading and downloading photos and it doesn’t seem to understand how to boil things down in a concise way. It almost never cuts to the chase.
- [R31] takes very long to generate: The ai, once you ask it something, it take a very long time to actually answer it. If you’re impatient like me, it’s not the best ai app.
- [R27] Overpriced junk: I signed up for the service found out that $$40 a month only gets you limited access and when I asked a service question I got dinged 300 points from my monthly limit. I’m not paying $40 a month and then being limited to points especially if I’m asking simple account questions, absolutely ridiculous and a joke.
- [R41] Mid: Subscription you still run out of credits really fast so we can't rely on this as a sole operating AI ...you still need support due to you using up too many credits on one project. This ai has a lot of promise, but I think it's cost way too much .
- [R90] Don't upgrade: Manus was fun games and until I upgraded my account from Personal to a teams account. No one warns you that you're going to lose all your chats all your connectors and your cloud PC.
- [R412] Great Concept: I think with couple updates will be a fantastic product. Unfortunately many times get errors and lose all the work flow and need start again and again. Credits most of the time come back but sometimes no.
- [R532] The the platform is great but buggy: I’m a fairly big fan of this platform however it is buggy specifically in turning equations that are in latex into ones that can be printed in an essay. I just wasted a lot of points doing this and find it frustrating given the cost of the app and it’s professional version and as a student I really can’t afford it. This is kind of a kick in the teeth neverthele
- [R82] Burn: This thing gives you 4k in credits and no matter what it using it up in one task and wants you to upgrade not a very good tool
- [R86] Read this well and think about it 🫡🫵🏼: I apologize for the last comment that was very provocative, I admit, but now this is how when you give a chance to people, you are distinguished from 90% of artificial intelligence programs, thank you for 300 credits every day, this is a good thing to say that you are distinguished from many and give opportunities to people who say their opinion, and if you w
- [R117] A mess: 300 points daily, used up after three answers. Such a small amount of points for a low-tier model, I'm really fed up. · translated
- [R33] THIS SITE IS A RIP OFF: It goes in circles using all your credits, their payment systems flawed. They’ve cost me thousands of dollars this week! Worst customer service I’ve ever experienced( update, they fixed it)
- [R45] Nice one: I’m having a great time in the world of coding and building accessible websites cause of this app.
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store