Summary
Summary by Labhouse Mobile SL offers generally accurate AI-powered meeting summaries and transcriptions, but recent users frequently report critical issues with reliability, high subscription costs, and poor customer support.
Summary by Labhouse Mobile SL is an AI-powered note-taker designed to summarize meetings and provide transcripts. While many users praise its accuracy and efficiency for shorter recordings, a significant number of recent reviews highlight problems with the app's reliability, transcription quality for longer sessions, and a confusing, expensive subscription model.
What users like
What users complain about
- Frequent reports of the app failing to record, transcribe, or save meetings, especially for longer durations.R2R10R39R57
- Transcription quality can be poor, with incorrect words, missing information, and issues with multiple speakers.R33R43R93R145
- The pricing model is confusing, expensive, and often charges users without clear notice or a proper free trial.R3R16R52R60
- Poor or non-existent customer support, making it difficult to resolve billing issues, technical problems, or account access.R96R121R137R191
- Users report issues with account management, such as automatic renewals, difficulty canceling subscriptions, and losing recordings when switching devices.R96R137R191R231
- The app sometimes requests feedback too frequently, interrupting the user experience.R3R157
Latest update · v2.18.0
What the developer says changed (the verdict above weighs this against what reviewers report):
Here are the new features of AI Summary: - UI/UX Improvements - General performance upgrades and bug fixes
Recurring themes
Who it's for
This app is for individuals who need AI-powered summaries and transcripts of meetings or conversations, especially for shorter durations, and are willing to pay a premium for the service R6R13R29R38. It is not for users who require highly reliable long-form transcriptions, expect a truly free or affordable service, or need responsive customer support for technical or billing issues R57R64R96R121.
Evidence note: The recent reviews skew significantly negative, with many users expressing frustration over billing, app reliability, and customer service. This contrasts sharply with the high lifetime rating, suggesting a recent decline in user satisfaction or changes in the app's free-to-paid model. The developer's notes mention UI/UX improvements and bug fixes, but recent reviews indicate ongoing and new performance issues.
Frequently asked
Is Summary by Labhouse Mobile SL free to use?
How accurate are the summaries and transcripts?
Can I cancel my subscription easily?
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R6] Easy to use: Easy to understand and very efficient program
- [R13] Surprisingly accurate: My first use recorded a 60 minute meeting with dialogue between several speakers. The accuracy of the summary was surprisingly accurate and astute.
- [R14] Perfect: Far exceeded my expectations and the text breakdown is great for training sessions
- [R20] First impression of trial: A trial run of the application seems to have caught all technical terms and spelled them correctly, along with summarizing and categorizing my comments regarding the patient condition. So far so good.
- [R9] So much to chose and create: This app really is like the bridge that brings the two wedges together. You know you got a bridge you got a big wedge and things just aren’t getting done or someone forgot to do this or whatever whatever whatever this is like I haven’t even played with it that much but I’m already impressed so maybe it’s a hook I don’t know but it’s pretty cool and I’m not a big tech g
- [R17] Fun with mom!: Doing an oral history with my 96 year old mother. Capturing her memories is priceless!
- [R29] Excellent for meetings: I have been using this for committee meetings. I record everything and sent it to AI for transcripts and then executive summaries. Saves me a lot of time !
- [R35] Mom dr visit: Great interview
- [R12] Across languages and allows recording with Apple Watch: Impressed
- [R2] Doesn't work: Feels like a scam... is glitching
- [R10] New User: Your App has given nothing but trouble.
- [R39] Not reliable: Not reliable
- [R57] App does not work: I verified my mobile phone number, then once confirmed I use the dialer in the program to make a call. None of it was recorded. None of it was transcribed. Thank God I took notes anyway I’d have to call back. Not happy at.
- [R33] Not voice to text: Does not give spoken text in real time
- [R43] Poor quality of output: Multiple speakers are captured as one speaker so it’s hard to base your notes on incorrect speaker notes captured by this Summary AI notetaker app
- [R93] Great to Bad: They must have done a software update and since then I can’t trust the app. It was amazing at first, but now I waste so much time correcting the speakers with the transcripts in order to achieve the most accurate notes and action items. Additionally it’s so easy to mistakenly apply a name change To-All than a single statement; the indicator selections are too close to each other. Onc
- [R145] Not perfect but best I was able to find for my needs: This app “works” for me, but it’s not ideal. It’s not good w/ voice recognition even after 7 weeks. For the transcript, remove such details as “Mmm,” “Hmmm” since the app isn’t able to identify the speaker.
- [R3] Too many feedbacks request: If I pay for a product, Why do I have to provide feedback every time I open it. Exactly that make me give you 1 star. This app loose its value when your feedback requests interrupt the service you are trying to provide!
- [R16] Heads up: It only works with a yearly or monthly subscription. · translated
- [R52] Pricey!: Beware! You only get three days of a free trial and after that you are paying $8 a month. You should disclose that before downloading the app.
- [R60] Scam: I am tired of programs that do mot tell you the price ( way to high) Until you have downloaded the program !
- [R96] This App will keep charging you: I ended my subscription on 6/13 but they still charged me today on 6/16 for $8.99. Not good!
- [R121] Customer Support: No problem one is responding. I upload a video and the summary never begins. This started 3 weeks ago. I have PAID for the app. NO ONE WILL HELP!
- [R137] Terrible Customer Service: The app works good as long as you do not try to open your account on another device. I purchased a new phone, went to change my email address on file and boom I suddenly have 3 new accounts, all of my recordings are gone and I’ve messaged tech support for over a week without so much as any assistance other than “it looks like you have 3 accounts”. This is not user error
- [R191] Subscription renews automatically even if u had cancelled it 🤨: No Comment
- [R231] Good luck if you want to cancel: I’ve had the worst time trying to cancel. Used the app for two year don’t need it anymore. I’ve followed the instructions in settings. I tried the chat bot “talk to a person”, I’ve been sitting with it open for over an hour with no reply. I’ve been paying $5.99 every seven days for over two years. Impossible to cancel.
- [R157] Why: Why would you ask me to review something when I haven’t even had a chance to open the startup screen it’s ridiculous
- [R68] Stay free: Quit pushing to Pro version!
- [R11] Cool stuff!: Worked Great!
- [R158] It good but not good any more: I love using this app because it was free, and all I was doing was putting one audio and then deleting it, but now I can’t do that; they are asking me to pay. Man, that sucks. I am going to have to find another app that is free.
- [R300] NOT FREE!: This is a great app, but it’s not free, and the £8.99 subscription is weekly not monthly, and kicks in with no notice.
- [R38] Awesome time saver: Record meeting, one click summary, email to self, 10 minute edit... DONE!
- [R255] Fraud: Scam charging when cancelled
- [R64] First meeting: I recorded my first meeting that went on for about 49 mins. Then the recording stopped and didn’t save. I started a new summary that lasted about 8 mins. What the hell?
- [R138] Works just OK, not great.: I had success with very basic transcriptions but when uploading recorded transcriptions, more often than not, the app failed with no helpful error message. Also, when exporting BOTH a “summary” pdf and a transcript pdf (different documents), it saves BOTH documents with the EXACT same name so the second one saved gets overwritten by the first one saved. Come on…this is
- [R269] Really impressed but seems to fail on long meeting recordings: I used this app to audio record a whole 3 meeting and it identified everyones voice, great summary and made it easy to find what I found. The transcript is very accurate. But used in a day workshop (8hrs) and it fails processing the voices. Cant seem to get transcript or summary. So unfortunately need to look elsewhere
- [R303] It’s been a week and it’s still “transcribing” with no progress: I really wanted to like this app because the transcription quality seemed promising, but the processing time has been unacceptable. I uploaded an important conversation over a week ago, and it’s still showing as “transcribing.” This wasn’t just a casual recording, it was a work conversation that I needed to reference. By the time th
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store