TransUnion®

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R56] 5/5 · US A Must-Have: This app is important to easily monitor your information and protect your credit. Simple, easy and straight-to-the-point layout. Does not pile-up on you unwanted, self-generating-income subscriptions and additional paid services, as opposed to what the Experian app does.
2. [R10] 5/5 · US New Look !!: The Credit Nfo this Month is NEW & Different from the last time I checked my score. I like it, and I appreciate it. :)
3. [R155] 5/5 · US I got money back!: I just received a 75.00 check that I was not expecting. Transunion got me a refund from one of the skallywags had over charged me. I didn’t ask for a refund, I thought it was just out some hard earned money. I was so happy! I think they are great.
4. [R2] 1/5 · US Completely Broken: I give this app zero stars. It has never, ever worked for me. I can login just fine via a browser. But the app, it fails every time. Please scrap this and provide an app which works.
5. [R4] 1/5 · US Cannot log in: I can NEVER log in on the app. I can only log in on the website. It makes no sense!!
6. [R6] 1/5 · US Doesn’t work: Type in my username/password but always says incorrect even though on the computer it logs me in with those credentials
7. [R7] 1/5 · US if it’s TU, it’s broken: how good can the app be if it doesn’t allow something as basic as logging in? it works on web, but the app says login error every time. credit bureaus shouldn’t exist to begin with, but transunion is the worst of the three by a country mile
8. [R51] 1/5 · US Stuck in a Loop: This app don’t let you get past the sign in page. When you enter your username and password, it takes you to a security code page you request the security code. And it takes you back to the sign me in page and ask you for your username and password again then it takes you to the security page and it’s a constant repeat a one reading is too good for this app
9. [R52] 1/5 · US App won’t open: The app won’t open at all for me. I have the most updated version but it won’t get past the credentials, it says send text or email but has nothing visible there and then errors out every time
10. [R94] 1/5 · US 2 Factor not working: When I try to request a security code the app will not let me select how I want it sent
11. [R107] 1/5 · US login in error: App not working does not let me select between send text or email at all just gives me error
12. [R33] 1/5 · US App is Broken: The app will not allow you to sign in. Customer service verified it is broken and did not provide a timeline for a fix. Not very helpful.
13. [R53] 1/5 · US Deprecated app: I tried to access my TransUnion account yesterday using this app. It completely failed to allow me to authenticate. After 30 minutes of fighting with it and trying to get to a Technical Support person at Trans Union. I found out that the app is no longer supported and that I must use service.transunion.com don’t use this app.
14. [R65] 1/5 · US Exclusively for Paid Users: Other reports confirm that TransUnion appears to have silently disabled the app for free users. Login system is completely broken, and customer service is reporting the app is only for paid users. Very surprising this does not appear to have been reported anywhere. CFPB should be involved.
15. [R95] 1/5 · US App doesn’t work anymore, TransUnion support says the app doesn’t work anymore: App doesn’t work anymore, TransUnion support says the app doesn’t work anymore, I asked why they didn’t remove it and the Apple Store then, did not have an answer.
16. [R59] 1/5 · US Can’t login: Absolutely worthless app. Made an account to freeze my credit, couldn’t do it in the app which redirected me to the website. Couldn’t login to the website. Completely incompetent company that should be banned from “monitoring” our credit.
17. [R86] 2/5 · US Nothing useful on the app-sends to web for every useful detail: App is basically an infinite scroll of ‘Ads’ - every section either shoving credit card offers in your face, or selling scores to you or pushing account upgrades to you or strong arming you to purchase this protection that protection, from top to bottom. Anything useful like Freeze Status, filing a dispute, Dispute Status, Personal St
18. [R98] 1/5 · US Horrific: Can’t freeze and unfreeze from the app. The login process doesn’t work 75% of the time and resetting your password just doesn’t work 90%. Now it won’t let me update my email address.
19. [R110] 1/5 · US Can’t Manage Credit Freeze in App: Can’t manage a credit freeze within the app, it forces you out to the web browser. Meanwhile myEquifax and Experian apps let you manage their freezes. Also shows Vantage score, not FICO.
20. [R18] 1/5 · US Login issues: I have to recover and reset my password every single time I want to log in Face ID saved passwords useless on this app. After login. It is great but login always says login error please check username and password every time. Even if I just did changed it and resign in 5mins later it’s an error message
21. [R62] 1/5 · US Password reset: I have to reset my password every time I login.
22. [R64] 1/5 · US Awful app login: Log in info is correct and it ALWAYS says an error. When resetting, it’s all the same info but app does not recognize it. It’s basically having to reset pw EVERY SINGLE TIME you log in. And they want you to buy their upgraded service??? Unbelievable
23. [R67] 1/5 · US A joke?: Why do you have to send a code EVERY TIME YOU LOG INTO THE APP?? Why is there no Face ID feature like other credit score apps have?? Y’all are so behind in the game. I also hate getting harassed by pop ups when I first get into the app about subscribing to the service. Y’all can’t even implement Face ID, why would I subscribe to any service from this company?? Please be so for real. Nobod
24. [R3] 1/5 · US This app is useless: I don’t know where some of these reviews come from, but an app does now allow you to freeze your account or makes you jump through too many hoops is useless. Also, doesn’t accept my username or password. The app doesn’t allow me to edit information. Has my annual income wrong, and states I rent my house. In addition, an only get a stupid chatbot and not a real person. TransUn
25. [R12] 1/5 · US Useless and missing data: No way to add missing credit information. The data is months behind, not reflecting a true credit history and not up to date. This app is just a way for them to advertise new credit cards and loans to you.
26. [R32] 2/5 · US Inconsistent and cumbersome: Way too much information all over the place and the information isn’t consistent from one page to the other. I have a credit card that I know is paid off and has been reported by the credit card company as being at a zero balance, but another screen shows I still have a balance. The credit score still shows that I have a balance. It doesn’t make sense and isn’t really
27. [R99] 1/5 · US It’s not accurate. Waste of time.: It's not accurate, it doesn't provide real-time updates about your credit, and its customer service staff tells you they can't answer questions because they're not trained in credit matters. And how can a credit bureau operate if they're not trained in this area? It's a waste of time and effort. I've had much better experiences with other credit bureaus like Equi
28. [R47] 2/5 · US Doesn’t work: I have had this app for a couple of years now and it looks like is broken. It keeps asking me to register for a free account to get my credit score. The funny part is that I have a free account already and when even funnier is that it asked me to signup when I am signed up already. Developer fix your app please. The only function that it allows is to freeze or unfreeze the credit whi
29. [R58] 1/5 · US Only for paid users: This is weird. Only allows me to login through the website but not on app
30. [R42] 1/5 · US Can’t Login: The app keeps telling me that my login information is incorrect while I use the same information to login on my computer or through a safari on my phone. The online chat support says TransUnion Credit Monitoring permanently shut down. My account was moved to either TransUnion Credit Essentials or TransUnion Credit Premium. There’s no help or information about the app which says it was
31. [R55] 2/5 · US Deceptive and dishonest: DO NOT CALL THE NUMBER IN THEIR APP!!! I chose the free plan and was having trouble logging in on the app. My password gets locked every time I log out. so the system makes me reset it each time I want to log in again. So I contacted them and they asked me to fill out a form with all my info. So I filled it out. Thinking “ok this is a credit bureau they should be legit”.
32. [R79] 1/5 · US TransUnion app is only for paid users: TransUnion is such a scam bureau that they only let paid users use the app, if you don’t pay you must log in to the website to freeze, unfreeze or thaw a freeze. Very unsafe and bad business practice TransUnion, you are the worst.
33. [R85] 1/5 · US Trash: Can’t log in, if it is true that you have to have a paid account to access the app, that’s ridiculous