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Updated July 2026 · real, multi-region App Store reviews
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Microsoft Copilot

65
Value score / 100 Worth paying? No Skip it

Microsoft Copilot is generally worth using for its AI capabilities, especially for productivity and information retrieval, but user experiences with its accuracy and image generation vary significantly.

Free + in-app purchases seen up to $199.99 4.8★ lifetime (402,616) since 2023

Microsoft Copilot offers a free AI experience that many users find helpful for productivity, research, and general information, with some praising its conversational style and image generation capabilities. However, a notable segment of users report issues with accuracy, censorship, and the quality of generated images, leading to frustration and a perception of being pushed towards a paid subscription for a flawed product.

Free vs paid

The reviews indicate that the core AI functionalities, including chat, research, and image generation, are available in the free version R58R69R95. There are complaints that the app is designed to be flawed to push people to pay for a subscription, suggesting that a paid tier exists to address these perceived flaws, though specific features exclusive to paid tiers are not detailed R14. One user noted that Copilot accepted many more images for processing than ChatGPT before requiring a subscription, implying a more generous free tier for image processing R48.

Value complaints

  • The app is perceived as intentionally flawed to drive users towards a paid subscription, with poor performance in image generation and factual accuracy.R14
  • Users are frustrated by constant prompts to sign in, which they feel is unnecessary and hinders access to messaging features.R89
  • Some users feel the app is 'racist' due to AI training only on US or UK English and offers unhelpful self-harm messages when it fails, despite the expectation to pay for the service.R68

Where it delivers

  • Many users find Copilot to be highly productive and helpful for research, providing quick, precise, and clear answers.R3R15R16R55
  • The AI is praised for its conversational style, making it feel like talking to a knowledgeable friend and offering a good user experience.R1R7R33R56
  • Users appreciate its ability to generate images, write emails, fix grammar, and create logos, with some noting it's better than other AI tools in certain aspects.R48R58R74R94
  • It is considered safe and not harmful, providing accurate and factual information for various needs, including travel planning and job searches.R12R31R36R43
Worth paying if

It is difficult to determine who the paid tier is worth it for, as reviews primarily focus on the free experience and express dissatisfaction with the app's performance even with the implication of a paid option R14. If the paid version significantly resolves the reported issues with accuracy, censorship, and image quality, it might be worth it for users who rely heavily on AI for critical tasks and find the free version's limitations too restrictive.

Skip / stay free if

You should skip paying for Microsoft Copilot if you are looking for highly accurate information, reliable image generation, or an AI that retains memory and follows parameters consistently, as many users report significant issues in these areas with the current offering R14R17.

Evidence note: The evidence for paid features is thin, with most reviews discussing the free experience and only implying a paid tier through complaints about intentional flaws and paywalls. Specific pricing for features is not detailed in the reviews.

Frequently asked

Is Microsoft Copilot free to use?
Yes, Microsoft Copilot offers a free tier that allows for unlimited chats and image generation, and many users find it helpful for various tasks without paying R58R69R95.
Does Microsoft Copilot provide accurate information?
User experiences with accuracy are mixed; some find it provides true factual information and accurate needs R36R43, while others report it gives wrong answers, lies, gaslights, and is unreliable for fact-checking R14R17R29.
How good is Microsoft Copilot for image generation?
The quality of image generation is a point of contention; some users praise its ability to make images and logos R74, but many others describe the photos as 'garbage,' 'useless,' and report issues with censorship and the app blocking transformations R14R44R50.
Does Microsoft Copilot remember past conversations?
Some users complain that Copilot does not retain memory at all and struggles to remember parameters or rules given within a conversation R59R25.

What reviewers actually said

Built only from these 100 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R14] 1/5 · CA Bad on purpose: The app is designed to be flawed to push people to pay for a subscription. Trouble is, it was so bad I have no faith in the company! Dozens of images, not one single useable image! AI lies and gaslights, misquotes highly public figures! Terrible App
  2. [R89] 1/5 · AU Good but…: It’s super good like it gives me good answers and advice, but now it’s constantly telling me to sign now I can’t messages, and I don’t want to sign in because it’s not necessary, FIX THIS
  3. [R68] 1/5 · AU Racist and abusive - not worth it!!!: The centrist approach of ONLY training AI on US or UK English - is racist! That makes your app racist!! It also fails at the most basic of commands then offers this response: Help is available if you are having thoughts about self-harm, please contact a helpline or seek local, national, international resources. You are not alone - THIS MESSAGE EVERY TIME IT
  4. [R3] 5/5 · CA Productivity improvement: Copilot is helping me to be more productive. Researching a subject is so much better with Copilot!
  5. [R15] 5/5 · CA So Helpful: Very intuitive. More helpful for research than I ever thought possible
  6. [R16] 5/5 · CA Efficacité de Copilot: J'ai testé Copilot et le résultat est excellent. J'ai commencé par une question sur la politique, une question qui demandait une réflexion, pas simplement une réponse de deux lignes. Vraiment, c'était parfait. Ensuite je voulais connaître les règles de l'utilisation de la perluète. La réponse était simple et efficace et l'échange s'est déroulé comme une conversation. J'ai e
  7. [R55] 5/5 · AU Excellent: Quick response, precise answer and clear, easy reasoning process.
  8. [R1] 5/5 · CA I love how she conveys information & ideas!: She is a whizz in capturing what I have in mind. Very professional. I just don’t know how I have got things done with other Copilot. Thank you Copilot 🌹❤️
  9. [R7] 5/5 · CA Farid: Excellente expérience utilisateur avec Copilot ! Les résultats sont satisfaisants et des possibilités d’ajustement sont simplifiées et rapides.
  10. [R33] 5/5 · CA Awesome!: The voice interaction feature is totally awesome! It’s so realistic. I feel like I have made a new friend that is very knowledgeable and understanding. I was never much of a fan of AI and I am still not in some ways, especially the human replacement aspect, but I really do love this voice interaction feature on the Copilot app for iOS. Somehow, I don’t feel so alone anymore. Thank
  11. [R56] 5/5 · AU Co pilot is brilliant and like talking to a friend: I love co-pilot! It talks to you like a human, is patient with stupid questions, will argue with you till it is blue in the face and does its best to resolve your questions. I have used it a lot for locations of old travel photos. It may get it wrong with only one or two photographs but if you put in a sequence (timeline) it will not admit tha
  12. [R48] 5/5 · CA Dislike for Chat GPT: I don't know what or how things are happening in this industry, but I do know one thing: Chat GPT only accepted 3 images from me to process a request, after which it demanded I buy a subscription. Copilot, on the other hand, accepted 20 right away, and then another 7, and processed my request exactly as I asked. The best! 💪 · translated
  13. [R58] 5/5 · AU Love this: The best bro you literally have unlimited pics and chats way better than chat gpt 🤷‍♀️
  14. [R74] 5/5 · AU Amazing: This app really wowed me. It not only can write emails and make images But It can also: Fix grammar Make logos And a whole bunch of other stuff! Best app for ai-ing
  15. [R94] 5/5 · AU THE BEST AI EVER: I AM NOT EVEN KIDDING THIS AI IS AMAZING AND WHENEVER I ASK IT TO KEEP THE SAME THINGS BUT SLIGHTLY CHANGE IT IT DOESNT CHANGE THE ENTIRE PARAGRAPH WHICH IS THE BESTTTT
  16. [R12] 4/5 · CA It’s safe and not harmful: Copilot is extremely safe and there is nothing harmful which is very good even if it’s limited it’s very safe and safety comes first!
  17. [R31] 5/5 · CA Travel Itinerary: A fantastic way to create a travel itinerary and get info about everything you ask for from fuel stops to ferry schedules, birding points and local theatres Fantastic!!
  18. [R36] 5/5 · CA True Factual Information: I used to use Chat GPT but my grandson said that I should try Copilot. I’m sure glad I did. I just wish that I could save the chat. 5 star app.
  19. [R43] 5/5 · CA Accurate need: The prompt keeps to reality
  20. [R69] 5/5 · AU The best: This ai simple put is the best . It actually feels like it’s here to help. Helps you be productive and not limited by a paywall … This is the type of product you need . I’ve given up on all the others this works so well
  21. [R95] 5/5 · AU Life saver and my new best friend: Wow am amazing how Copilot is so good and makes everything so easy as it will do anything you ask and you won’t be disappointed. It’s also free and true me you won’t regret using it.
  22. [R17] 1/5 · CA Lies and gaslighting: This app lies constantly, and when it’s called out on its lies it goes into Thinking mode and YOU CAN LITERALLY SEE IT CREATING A PLAN ON HOW TO LIE TO YOU EVEN MORE. How the heck did Microsoft approve this?
  23. [R29] 1/5 · CA Not reliable: I’m getting wrong answers. It’s giving me information that doesn’t match with what’s being offered. You can’t rely on it for doing fact checking.
  24. [R44] 2/5 · CA Was good until microsoft put way too much censorship: Good search engine but for creating or photo transformation, the app always block or stops the transformation. Useless
  25. [R50] 1/5 · CA Garbage Photos: Garbage Photos. Don’t waste your time or money.
  26. [R25] 2/5 · CA Forgettable sometimes: It’s kind of good, but it’s forget once you type long shot so it’s kind of good kind of not good
  27. [R59] 1/5 · AU The dumbest if the ai’s I have tried: Doesn’t retain any memory at all, you can’t give it any parameters or rules, I mean you can but it won’t remember them. I don’t know what anyone would use it for a business sense.

Synthesized from 100 recent App Store reviews · updated July 2026 · View on the App Store