bitaksi

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R52] 3/5 · US Convenient but could be improved: The app is extremely convenient, especially given how hard it is for visitors to deal with taxis. But there are two area areas for possible improvement: 1. It is very hard to understand the pick up point. This can create confusion with drivers. 2. Literally every driver tried to add some sort of made up fee. I know this is part of the Taxi culture in Istanbul, but
2. [R20] 5/5 · US Easy to use: Easy to use and get around in turkey
3. [R53] 5/5 · US The best app for Istanbul: Easy to get taxi for everywhere,
4. [R104] 5/5 · US Perfect app for Istanbul Travelers: Create interface and best prices for hiring taxi cab in Istanbul. Highly recommended.
5. [R14] 5/5 · US very reliable driver Turkish: Kesinlikle edilir, çok güvenilir sürücü: Very kind and professional driver. He was on time, drove safely, and was very helpful since my husband has difficulty walking. I really appreciated his patience and support. Highly recommend. Çok nazik ve profesyonel bir sürücüydü. Zamanında geldi, güvenli sürdü ve eşim yürümekte zorlandığı için çok yardımcı oldu. Sabır ve d
6. [R18] 5/5 · US Good driver: Very good driver
7. [R21] 5/5 · US Teşekkürler: Nazik ve dikkatli bir sürücü
8. [R45] 5/5 · US Çok iyiydi: İlk deneyimimdi sürücümün verdiği aydınlatıcı bilgiden mutlu oldum
9. [R120] 5/5 · US Best app for taxis in Istanbul: IAH, it’s been difficult obtaining a metered taxi here by calling off the street (the drivers quote ridiculous flat rates) But this app, even though a slight surcharge fee, keeps the drivers honest as we use the taxi all over the city. Thank you
10. [R169] 5/5 · US Perfect Application: Its really helpful application, you can get trusted Taxi with accurate price by using the Taxi meter
11. [R3] 1/5 · US Be Aware: The problem with this app is the driver enters the amount manually and most drivers charge extras.
12. [R2] 3/5 · US What’s the point?: I was under the impression that this app operated like Uber. To my great surprise, the final price was 25% higher than the one reflected in the app order originally. You will be charged by the meter regardless of what was displayed. There were plenty of taxis in the airport and I could’ve saved myself time instead of uploading and registering with this app. Don’t waste your time
13. [R5] 1/5 · US Drivers tell me to pay more!!!: Drivers tell me to pay more!!! I paid, and the app support dose not respond till today for this.
14. [R19] 2/5 · US No fee transparency: Trip estimates are extremely deceiving where you end up paying close to double the high end of the estimate while the trip distance and time are the same. I tried other apps and it wasn't the same.
15. [R1] 3/5 · US Too many cancels: If connection is close i noticed too many cancalation
16. [R112] 3/5 · US Taksi Sorunu: Taksi bulmak çok zor, taksimetre açık olmayınca gelmiyorlar. Heman large taksiyi oneriyor. Çok iptaller oluyor malesef…
17. [R115] 3/5 · US Bad experience: In Istanbul it’s not really working properly. I got fooled twice in 5 days by drivers. They don’t reset their taximeter and they charge what they want. Also if it is a short ride, like 2-3km they don’t want to come and they just cancel the ride without explanation. They also ask you to give cash instead of paying through the app. The app does not protect you as a user from being s
18. [R155] 3/5 · US Review: Many drivers are cancelling the trip by themself! Payment with card is not working!
19. [R6] 1/5 · US Fraud! They keep charging my card after paying cash. Avoid this app.: Avoid this app, they will charge your card for rides you paid in cash, and keep charging it after you remove it. I used Bitaksi three times in Istanbul. The first ride I paid by credit card through the app, no issues. For the next two rides I selected “Cash” in the app and paid the driver directly. The app confirmed cash paym
20. [R8] 1/5 · US Another way to scam people into paying twice: Never had this problem with Uber, but basically I got charged twice because once it was time to pay, the app wouldn’t work. After I paid the taxi in card payment, I refreshed the app and saw it that the payment went thru. Never again would trust an app made by Turks who love to scam everything in sight.
21. [R10] 1/5 · US Doesn’t accept international credit cards: The app has a non-intuitive interface and is pretty buggy. I tried using two different credit cards with it. It will take the card data, but then it isn’t able to charge the card, so I ended up paying in cash. Also, the drivers won’t honor the discounted rides offered by the app, as a result you end up paying more than what the app suggests before you tak
22. [R24] 2/5 · US error messages, cards rejected: It did not accept my credit card and if I did not have cash on me I would have been in trouble. I tried to give a feedback after typing my feedback on their app submit gave me "given data is invalid" or sth. read the comments here, the app is garbage, yoir credit cars wont work and driver will scam you. just use uber. They could try charging your card upon adding it
23. [R4] 2/5 · US البرنامج جيد لكن اغلب السواقين نصابين: البرنامج جيد لكن السواقين نصابين والمشكلة الكبرى لما ارسل لخدمة العملاء مايردون ابداً. I came with my sick wife to Turkey for treatment, but most of the drivers scamming us which makes our trip more miserable, whenever i tried to contact the support and send them about what happened. 100% ignoring us. Most of the time almost we are having a fight and calling
24. [R11] 1/5 · US An irresponsible and dishonest company: This company is absolutely terrible. The drivers are dishonest and manipulative, one of them scammed me by charging €50 instead of €5. I immediately contacted customer support through every possible channel, including calls and messages, but they did nothing to resolve the issue. The support team is completely useless, and the overall service is unacceptab
25. [R32] 1/5 · US Drivers systematically scam you: I wish I read the reviews before trying this to see how this app systematically allows drivers to scam you and steal from you. My driver overcharged me by 600 TL above the max estimated cost for the ride. He never turned on the meter and invented a fare. I contacted the app to complain and no one has replied. The thief’s name is Ekram C, license plate 34 THM 90. Ap
26. [R16] 1/5 · US No drivers: Downloaded app. Put payment info. And waited and waited and waited and waited. No drivers. Seems like a dead app lol
27. [R161] 3/5 · US Foreign passengers: Number of the car is low and often they dont accept your request because they pick up another foreign passengers with higher prices in streets
28. [R13] 1/5 · US Taxi drivers set any price for the trip after the fact: When ordering a taxi, one price is indicated, but upon arrival, it increases by almost 2 times! · translated
29. [R15] 1/5 · US Taxi is scamming: Application showed one price, I got charged much higher. Total scam
30. [R59] 1/5 · US Worst Experience with a Ride Hailing App: The App Told me to go to Gate 6 Departures so I can get picked up. I booked 3 times, waited over 1 hour total, the drivers cancel each time and it was hopeless.
31. [R29] 5/5 · US Kolaylık: Mükemmel derecede işe yarar
32. [R39] 1/5 · US Useless app: This is by far the worst app I have ever used. The prices are a complete scam, each driver charges a different amount for the same trip, and they refuse to use the taxi meter even though the app shows a set price. Drivers constantly increase the fare for no reason and demand extra payment. The app is completely useless because the price it shows means nothing; every driver makes up th
33. [R42] 1/5 · US Driver can change price after trip begins: I have experienced twice now where the app quotes me a certain price (say 200-300 lira), but when the ride ends the driver can demand 500-600 lira through the app without problem.
34. [R56] 1/5 · US Terrible interface and fake prices: Paying with credit card on app doesn’t work, contacting customer service online doesn’t work, and then you’re charged a different price. Avoid.