Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
The verdict on

Intuit QuickBooks for Business

45
User verdict / 100 High confidence Divided

QuickBooks for Business is a powerful tool for managing small business finances, praised for its ease of use and comprehensive features, but recent updates have led to significant performance issues, including slow loading, frequent crashes, and buggy features, alongside concerns about rising subscription costs and aggressive upselling.

4.7★ lifetime (250,787) Free + in-app purchases since 2013 by Intuit Inc. updated 0.1 mo ago recent negative 75% 120 reviews across 4 regions
Performance Issues Feature Reliability Cost & Value Login Issues Ease of Use AI Integration
5★82
4★30
3★49
2★73
1★416
recent reviews across 4 regions, vs the 4.7★ lifetime average

QuickBooks for Business is a widely used app for financial management, offering features like invoicing, expense tracking, and payment processing. While many users appreciate its ease of navigation and comprehensive capabilities, recent updates have introduced numerous performance problems, making it frustrating for daily use.

What users like

  • Easy to navigate and user-friendly interfaceR1R13R4R115
  • Effective for invoicing, payment processing, and record keepingR9R59R126R147
  • Helps organize business finances and saves timeR6R10R146R167
  • Comprehensive features for small business managementR8R51R122R138

What users complain about

  • Extremely slow loading times and frequent freezingR2R13R7R16
  • App crashes often and has persistent bugsR14R15R19R25
  • Receipt scanning and mileage tracking features are unreliable or non-functionalR11R24R25R39
  • High and frequently increasing subscription prices and processing feesR7R33R35R45
  • Difficulty logging in, often requiring multiple attempts or reinstallationR15R20R22R23
  • Limited functionality compared to the desktop/web versionR37R30R225R273
  • Poor customer support and difficulty resolving issuesR7R24R31R34
  • Aggressive promotion of AI features and other services that clutter the interfaceR11R12R21R22
  • Issues with payment processing, including held fundsR26R93R177R200
  • Unwanted changes to UI and workflow, making it less intuitiveR101R198R448

Latest update · v26.07.1

What the developer says changed (the verdict above weighs this against what reviewers report):

Now with Intuit Intelligence on Simple Start, Essentials and Plus plans, get on-the-spot AI insights and instantly create invoices, estimates, or receipts simply by pointing your camera at any financial document.

Recurring themes

Performance Issues negative
Many users report the app is extremely slow to load, freezes frequently, and crashes often. This significantly hinders productivity and makes basic tasks frustrating. Recent updates are often cited as making these issues worse, directly contradicting developer claims of improvements.R2R13R7R16
Feature Reliability negative
Key features like receipt uploading, mileage tracking, and bank transaction categorization are frequently reported as buggy, unreliable, or non-functional. Users express frustration with features that either don't work as advertised or have become worse with updates.R11R24R25R39
Cost & Value negative
Many users complain about frequent and significant price increases for subscriptions and high processing fees, feeling that the rising cost does not align with the declining app performance or lack of new valuable features.R7R33R35R45
Login Issues negative
A recurring problem is the difficulty in logging into the app, with users often needing multiple attempts, re-scans, or even reinstallation to gain access. This is particularly inconvenient for users needing quick access on the go.R15R20R22R23
AI Integration mixed
While the developer notes highlight new AI features, recent reviews show mixed sentiment. Some users appreciate the AI integrations, but a significant number express frustration, believing AI development is prioritized over fixing fundamental performance issues, and that AI features clutter the interface with 'garbage information'.R4R11R12R21
Ease of Use positive
Despite the recent issues, many users still find the app easy to navigate and appreciate its user-friendly interface, especially for core accounting tasks. This positive aspect often contrasts with the frustration over technical problems.R1R13R4R115

Who it's for

This app is for small business owners and freelancers who need a comprehensive tool for invoicing, expense tracking, and financial record-keeping, especially those already integrated into the QuickBooks ecosystem R6R8R10R122. It is NOT for users who prioritize fast, reliable mobile performance, or those on a tight budget sensitive to rising subscription costs and processing fees R2R7R13R19.

Evidence note: The recent reviews skew heavily negative (75.2%), focusing on performance issues and price increases. While the lifetime rating is high (4.73), the recent sentiment indicates a significant decline in user satisfaction, suggesting a negative trajectory. The developer's notes mention AI insights and document scanning, but reviews indicate these features are either buggy or contribute to performance issues, rather than solving them R11R12R21R22.

Frequently asked

Is QuickBooks for Business app reliable for daily use?
Based on recent reviews, the QuickBooks for Business app is frequently reported as unreliable for daily use, with common complaints about slow loading, constant freezing, and crashing, making it frustrating to perform essential business tasks R2R7R13R14.
Are there issues with QuickBooks' pricing and fees?
Yes, many users report concerns about QuickBooks' pricing, citing frequent and significant increases in monthly subscription fees (e.g., up to $140 a month for some users) and high processing fees on every invoice R7R33R35R45.
Does the app's receipt scanning and mileage tracking work well?
No, many users report that the receipt scanning and mileage tracking features are unreliable, often failing to upload pictures, freezing the screen, or turning off unexpectedly, leading to manual data entry R11R24R25R39.
Is the mobile app as functional as the desktop version?
No, several users find the mobile app to be significantly stripped down and less functional compared to the online or desktop version, often requiring them to log in via a web browser for certain tasks R30R37R225R273.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] 5/5 · US Easy to navigate: I love this app in the sense it’s so easy to navigate on my phone as well as on the computer.
  2. [R13] 3/5 · US Almost perfect: This app is extremely useful and the UI is excellent. However the app is miserably slow! No matter if im connected to wifi or in an area with totally fine cell service it struggles to boot up or complete simple tasks. At least once a day I get extremely frustrated with this app and the amount of time it takes to do simple things like open up or log a trip. Other than that though it
  3. [R4] 5/5 · US Great app: Very easy to use and even better with all AI integrations.
  4. [R115] 5/5 · US Convenient: Solid platform and simple to use.
  5. [R9] 5/5 · US Game Changer: Taking payments through my phone on the spot, submitting invoices right through the contacts already one my phone… GAME CHANGER!!!
  6. [R59] 4/5 · US Definitely suggest for others: Great features, has been exceptionally useful for invoicing, account management, and record keeping. Only complaint would be excessive loading times compared to other clerical software.
  7. [R126] 5/5 · US It’s so easy and professional!: I’m not a tech person at all so I’m so grateful to have quick books to make me look professional when I send estimates and invoices for my company!
  8. [R147] 5/5 · US Mobile Business: Love that I can look up my customer invoices anytime, and generate new invoices anytime I need them and they show up in my QB system.
  9. [R6] 5/5 · US All Blinds Ocean Springs, MS: They keep all my records perfect and I am able to focus on my business and not worry.
  10. [R10] 5/5 · US Easy and helpful: This is the true definition of working smarter not harder.
  11. [R146] 5/5 · US All transactions: QuickBooks Made my personal and business life much easier
  12. [R167] 5/5 · US 😊: Best software for keeping transactions on track monthly on your mobile device
  13. [R8] 5/5 · US Getting started.: Smooth and easy set up. Clear instructions. Everton one spot from Estimates to Invoice to Bills.
  14. [R51] 5/5 · US Review: Best POS and bookkeeping services
  15. [R122] 5/5 · US Must have!: If you run a business I would highly recommend. Definitely worth!
  16. [R138] 5/5 · US It’s awesome: One of the best thing made for small businesses
  17. [R2] 1/5 · US Garbage: takes about 10 minutes to load up, if it ever loads. Absolute dog water app.
  18. [R7] 1/5 · US Glitchy/Slow:Annoying: Update after update change after change glitch after glitch, no support endless automated calls did I mention glitchy, slow, annoying with zero support or resolution. An absolute headache to run, sold on Awsome features that don’t even work. The only thing you can count on from Quickbooks are constant updates and price increases that will nickel and dime you into oblivion. A
  19. [R16] 2/5 · US Love hate: I like how it organizes everything but just trying to open the app takes forever. It doesn’t matter if I have WiFi or I’m using my cellular data it loads for hours and won’t open
  20. [R14] 1/5 · US Almost nothing works: This is a terrible app, almost nothing works. Half the time it crashes when trying to open it
  21. [R15] 1/5 · US Doesn’t Work: The app is super glitchy and does not work. I have downloaded and deleted and re-downloaded the app multiple times and try to sign in, and each time I get an error message saying that “ we had a problem fetching your information. Please try again.” The account works on my browser on my phone, on my desktop, and on my iPad, but the address does not seem to function and neither does
  22. [R19] 1/5 · US Constantly Crashes: QBO app continues to get worse while every year they up your subscription price like a fixed scam. Do better!
  23. [R25] 1/5 · US Features don’t work: Hasn’t been able to do anything. Receipt uploads freeze the screen, mileage tracking turns off suddenly, the entire app is really slow and buggy. Horrible app
  24. [R11] 1/5 · US Fix the bugs: Suddenly can’t upload pics of receipts. On qbo can’t see what I have uploaded. Takes forever to even open the app stop focusing on AI and build something useful
  25. [R24] 1/5 · US Mileage tracking is terrible: I rely on this to track my mileage everyday. The problem is , you never know if it’s going to work or not. Yesterday, it worked all day. Today, nothing. I even make sure it is updated all the time. Quickbooks doesn’t care. They will respond to this 1 star review so people think they care but believe me they don’t. I submit trouble tickets every week and no one res
  26. [R39] 1/5 · US “Something went wrong while uploading your receipts.”: This app is the literal bane of my existence. 95% of the time there’s an error trying to upload my receipts, which is pretty much all I need the app for. And no, it’s not lack of service. Full bars and strong WiFi. Guess that’s what to expect these days.
  27. [R33] 3/5 · US Ok: QuickBooks is convenient but the processing fees are too high. You charge a monthly fee and a processing fee on every invoice.
  28. [R35] 1/5 · US Another price increase: 15 years with this company… it seems every 6 months we are hiking the price. Finally, ill be making the switch!
  29. [R45] 3/5 · US Monthly fee increased 25%: I feel that the price increases of this software are a bit out of control, not sure what service I am getting for all the increases which seem to happen whenever quickbooks wants to do so…I’ve been using for years now and its now $140 a month for pretty much the same platform…
  30. [R20] 1/5 · US Get it together: Your serves are so bullish fix them I can’t login there’s always an issue on your end bro like wth
  31. [R22] 1/5 · US App is getting WORSE if you can believe it: I’ve deleted, reinstalled, updated when needed and the app still won’t log me in. It just loads, rescans my face, loads, rescans, tells me to try again later. This app is so important to the function of my business and I WISH I could rely on it. Stop adding AI to this tool and maybe focus on making it functional? Please.
  32. [R23] 2/5 · US Great except for logging in: I can’t say I’ve ever written an app review before, but I will say I try to use this every day for business and I have to login two or three times for the application to work. This can be frustrating when standing in front of somebody and I need that information. Other than that the app works as intended could use better functionality for customer information on the Mo
  33. [R37] 3/5 · US Worthless: Honestly I think it is worthless. It is so stripped down from the online version you can’t even do any actual work with it.
  34. [R30] 1/5 · US Really rough app for the user: I used QuickBooks for three of my companies that I run daily. QuickBooks online desktop is amazing. I love it. The app for the phones and iPad is almost unusable in my opinion.
  35. [R225] 3/5 · GB Force update: Since the soul trade app is no more, and had to upgrade to the small business, there is one problem after another. Continuously logs out (without knowing) never records fuel trips, have to manually enter. And half of the option as you can only do on the main computer. Tempted to try Sage. Tried to reinstall twice. Plenty of updates but issue continues. Just now went from being a br
  36. [R273] 3/5 · GB Needs improvement: Recently the app drops out whilst trying to write an invoice on the iPhone. I hardly use it for anything else on the phone. It could do with functionality similar to logging on through the web. I use an iPad so sometimes the app isn’t worth using as I have to log in for some things anyway. Not sure the developers know how some people use it. Needs an upgrade without enshi#*tif
  37. [R31] 1/5 · US Enterprise Suite: QuickBooks does not have a way for Enterprise Suite customers to update payment method and reactivate subscription. The process involves speaking to several representatives that don’t know what to do and transfer you to someone else. Takes several days meanwhile your account is dumbed down and you cannot do much. This is a very antiquated process that needs to change.
  38. [R34] 2/5 · US Brick: Called, they know there app is basically been unusable for a long time. Have no concerns about it and no time frame of getting features working that made the app useful. Disappointing to say the least. If you have other options I’d take them seriously.
  39. [R12] 4/5 · US Great but not Excellent: The developers fixed the vendor/customer issue where I couldn’t see D-Z, only customers that started with A through C. It still loads super slow, but I appreciate the devs fixing that well known bug. The AI (beta) is bogging the app down and it’s not able to perform at its peak but hopefully this will be addressed in future updates. I’m sticking with Intuit through these b
  40. [R21] 1/5 · US Once good now slop: This app used to be good but now it’s pretty much garbage. It takes several minutes to fully load up every time I try to use it. The AI integrations have filled the screen with garbage information that is useless to me. I am constantly being asked to upgrade when there is no need for my solo operation to have any additional services. And now I can’t get the damn app to even loa
  41. [R26] 1/5 · US Never again: Customer uses this app to pay so I downloaded it and it has be the worst app to navigate and they holds up your funds for a week. Everyday since I got this app I’ve been on the phone with support. There are less difficult ways to have your business organized than using this app. Will not be keeping subscription after this month
  42. [R93] 3/5 · US Payments: QuickBooks is holding over $20,000.00 after customer paid ACH! I would definitely recommend a different payment processor. I am currently speaking to attorney over this issue. App has issues all the time. Doesn’t want to load or they make changes to where you can’t find anything. We have to force close the app multiple times to get it to open once.
  43. [R177] 4/5 · US Checking account: Don’t ever open a QuickBooks checking account and put your money in the savings account called envelopes, they froze and closed that account and we have been calling qb, they do answer but at the end they say you have to talk to green dot bank and green dot it’s just out country assistant that don’t know jack and end up hanging on you. We have been on phone calls for 6days and up
  44. [R200] 3/5 · US Decent accounting, sketchy company: I’m about to hit hour two dealing with money being held hostage, zero explanation or communication for a returning client… for the exact same amount. It all feels super shady, especially being asked for sensitive data via a chat. If I could find another option I would any day!
  45. [R101] 5/5 · US New expense data entry extremely clumsy: My wife and I use QuickBooks to track personal expenses, budgets, and our financial state. I have been using the expense entry form for many years in the app and was happy to it and used to it. Suddenly, as of 10-Jun-2026, the entry form is completely rearranged, I need to pop up several layers of forms to input simple information, and, to top it off, it n
  46. [R198] 3/5 · US Too much change.: The program works fine stop changing the screens!
  47. [R448] 3/5 · CA Not bad: I prefer the old layout. Also why do you keep raising the subscription fee up?! Otherwise it’s a good application

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store