Ola

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R154] 4/5 · US Convenient app: Overall gets the job done. It is convenient and great alternative to Uber but sometimes the app takes a while to load an ongoing ride after exiting and relaunching. Also, support for electronic payment (eg via credit card) for non Indian accounts would be nice
2. [R169] 5/5 · US Feed back: Excellent and thank you! Always happy to book the trip with ola! No worries.very safe travels!
3. [R219] 5/5 · US Ola service: They provide good n efficient timely service at door step
4. [R249] 5/5 · US Top service … reliable and easy !: Ola has been a go to app for traveling within India. Whether it be in city or outstation I have always received good service and support by Ola. Kudos on your client service !
5. [R366] 5/5 · GB Top service: I have used a couple of times & drivers have always been on time, curtious and friendly. Ola are loads by cheaper than the rival company Uber. In one trip I saved £12! Also the drivers have turned up on time. Other company sometimes decided not to show up even after agreeing the trip. I have now shared with friends & family. A top rate service 😁
6. [R594] 5/5 · CA Good Service and Value for Money: I have been using OLA services sine 2017 and till date I have a good experience with their services. It’s cheaper and safer than other cab services. Mostly drivers are polite and professional. Value for money. Highly recommended. 5⭐️ from me.
7. [R603] 5/5 · CA Great app. Saved a lot of money traveling in India: Great app. Saved a lot of money traveling in India
8. [R155] 4/5 · US Some cab drivers are extremely helpful and good in behaviour. However few ate worst and arrogant.: It was my personal experience that Some cab drivers are extremely helpful and good in behaviour. However few ate worst and arrogant. I am frequent traveler to Airports. Some times they take us from long route for their will. But most of them are sincere and honestly helpful.
9. [R186] 5/5 · US Service is not all that bad: I have been using Ola for almost 2 months everyday . Drivers are on time to pick up . Had some issues with the fare when i booked it was less than i reached the destination the fare changed because the driver took a longer route BUT the difference i was refunded by Ola . The fare sometimes is a lot higher .
10. [R314] 5/5 · GB Excellent: The driver was polite and engaging
11. [R1] 1/5 · US Poor app: How the heck this app got 4.6 rating on iOS? Fake reviews and rating. Look at all latest ratings nothing less than poor one star. Downloaded this app on iOS and it doesn’t move past map for Ola. Uninstalled it 3 times and still no work around. Asked AI and was told since Apple ID is from us region the app won’t work. This is sick! Just look at all recent reviews stating same that app won
12. [R8] 1/5 · US App shows map but no options: iOS App just showing the plain ola map at the current location. No other menu or navigation items, no search box to enter address. Just plain map layer. Tried re installing but the problem remained the same. Not sure if it's problem with USA number, though ola says it supports USA numbers.
13. [R9] 1/5 · US App is terrible: Installed and reinstalled app multiple times but not working. All I see is the map but no other information or options for booking. The map is also not interactive.
14. [R11] 2/5 · US Doesn’t function.: After entering a phone number and OTP, the app just shows a map of my location. There are no visible overlays, buttons, or any way to request a ride or take any action at all.
15. [R4] 1/5 · US No otp code for sign up: Tried 3 times but they never sent out otp code for sign up. Went with Uber
16. [R6] 1/5 · US App Sucks, Does not send an OTP: App is unusable, it does not send an OTP for the initial setup if you have a US phone number. I just use uber, works great
17. [R7] 1/5 · US Cannot Even Create an Account: I tried creating an account on Ola due to an upcoming trip, but their SMS messages never go through. I asked for a call, which at first was intercepted by iOS call screening leading to me only getting two digits. I asked for a second call, which I received. However, Ola claimed the code was expired, and now I cannot request any more calls! Ola keeps saying, “sorry, w
18. [R14] 1/5 · US The code never arrives: Only one option: open with phone number. But the code never arrives. Total imbecility!
19. [R2] 1/5 · US Ride is not ending in app.: My ride is not ending in app even though it ended and I paid for it. There is no option to raise ticket for that as you only give automated replies to set questions. No other support option
20. [R3] 1/5 · US “Write to us”: I wonder how come this be a big ride hailing service in India, which can’t even provide a good support. For every issues it says “write to us” without even providing any contact on how to reach them. Functionality as simple as creating account has issues in the app. It says that too many accounts in the device when I just installed the app now. 5/17: received review response asking
21. [R23] 1/5 · US Bad app, poor cutomer support: App is buggy, drivers are rude and cancel trips. Also customer support is really poor and not well responsive
22. [R24] 1/5 · US Poor support: This is the most useless app. There is no ability to chat with customer support. An email to support results in an automated response saying use the chat which remains unavailable.
23. [R5] 1/5 · US Rider app is a scam, not reliable and unprofessional: Auto drivers use the app for customer acquisition and then quote their own price, whats the point of the app? Cabs are unclean, when you book premier cabs, they send you the same used cab, but they charge higher prices, 2x prices and also expect a tip? The cancellation rate is crazy high, you book 6 times to get one confirmed cab. There’s no re
24. [R10] 1/5 · US No Support Driver asks for extra money: First of all Ola drivers are unprofessional. Ask to pay offline and go on meter. If you are going to Airport or Train station, make sure you don’t book Ola as driver will cancel the ride or ask for money offline. Report this to Ola Support and below is there response : We are sorry for inconvenience caused. We will continue with rides. So lame! Never try
25. [R19] 1/5 · US Drivers accept the ride and don’t move: The drivers accept the ride and don’t move- they expect us to cancel, so that they can get cancellation fee. Uninstalled the app
26. [R20] 1/5 · US Fraud strategy to run business: I am writing to dispute an outstanding balance on my account for a ride where the driver purposefully bypassed the OTP process and insisted on a cash payment, claiming the app was malfunctioning. Key Points: Pickup Issue: The driver refused to pick us up from the designated 2nd floor, forcing us to go to the top floor/terrace due to "traffic." OTP Avoidance: Upon
27. [R111] 3/5 · US False time to arrival shown in app. Unable to cancel.: I had booked an Ola. Which showed 2 min for getting a vehicle. After booking, it showed 17 minutes. I cancelled it. I got a notification of being charged 75 rupees towards cancellation. Why should I not be allowed to cancel knowing that the vehicle will be delayed beyond what is falsely shown in your App?? Dr. Deepak Baid
28. [R148] 3/5 · US Charges are not same: I booked Ola cab from point to point without any stops. The App showed the cost would be Rs. 299 as the maximum in the range. The driver missed taking a road and had to take a U-turn for about a kilometer and demanded me Rs. 347 as the App on the driver’s phone showed, which made me upset because the App on my phone still shows Rs. 299. The system has to be corrected.
29. [R165] 3/5 · US App Over States Rides but otherwise good: I used Ola numerous times on a recent trip, and it’s quite good, but there are areas it can improve. 1. The cars available and time to pickup are completely used to get to to select , and maybe not switch to Uber. On almost every occasion I would see cars around, times indicated as 2-3 minutes and NEVER did a car arrive in less than 2-4 times the initial
30. [R197] 4/5 · US Ola service is good but with two main issues: Ola service is very useful. I have two problems: The price initially gets listed for the ride sometimes will increase at the end of the ride. A warning should be given to users that price can be changed at any time. For sedans, i hope there should be clear label for CNG vehicles. The reason we pick sedan is to keep our luggage on the back trunk. Wit
31. [R78] 3/5 · US Map search and app UX could be better: 1. Terrible map search - even in big city like Bangalore - search didn’t show prominent places such as SBI branch or Sub Registrar offices in fairly central parts for the city (not remote suburb extensions) 2. Often times, CNG vehicles show up for Prime and the cars don’t have bootspace for luggage. It would be good to indicate luggage space when showing ride
32. [R213] 3/5 · US Condition of car not worth riding: Seats were all Torn up, this was mini Taxie ! also yesterday I took your primer Taxie but seats were covered up with torn plastic looked really ugly! Please maintain good quality 🙏
33. [R29] 1/5 · US Annoying feature added: Recently I see an annoying info on top of route maps which cant be dismissed or minimized .. it is spoiling the viewing experience and blocking the full view of map
34. [R38] 2/5 · US Can’t cancel a ride: Even after selecting the reason it doesn’t cancel. Button doesn’t work.
35. [R22] 1/5 · US Absolute trash when adding card as a mode of payment: Does not allow me to pay through card during the ride. The ride automatically gets converted to cash only for no reason.
36. [R28] 1/5 · US Faulty cancellation charges: Charges unnecessarily cancellation fee even if the driver is at fault
37. [R32] 2/5 · US Invoice: Invoice are not generating after trips
38. [R234] 4/5 · US Double charge: We paid fare in cash to driver. Ola has raised the bill and asking payments in spite of informing them that we have already paid to driver. Ola call do not connect very poor system. Ola to look into the matter.