Google Chrome
Google Chrome is generally considered a fast and dependable browser, but recent updates, particularly the integration of AI and changes to the user interface, have led to significant user frustration and privacy concerns.
Google Chrome is a widely used browser praised for its speed, reliability, and cross-device syncing capabilities. However, recent updates introducing AI features and UI changes have sparked numerous complaints regarding privacy, data usage, and a decline in search quality, with many users expressing a desire to disable or revert these changes.
Free vs paid
Google Chrome is a free application, and user reviews do not indicate any features or content that require payment. The listed price points ($1.99, $2.99, $9.99, $19.99) are not mentioned by users as being associated with Chrome's functionality or content, suggesting they might relate to other Google services or are not relevant to the browser itself.
Value complaints
- There are no direct price complaints related to Google Chrome itself, as it is a free application.
- One review mentions YouTube TV's price being outrageous and rising, but this is not directly about the Chrome browser.R148
Where it delivers
- Many users find Chrome to be a fast and efficient internet browser.R1R47R58
- It is considered dependable and works well across various devices like desktop, tablet, and laptop.R52R58
- Some users prefer Chrome over other platforms, citing it feels safer and more secure.R22R27
- The app is described as user-friendly and helpful for both desk work and personal use.R20R55
- The ability to sync data between devices, such as desktop/tablet and phone, is appreciated.R470
There is no indication from user reviews that Google Chrome offers any paid features or a paid tier that would be worth purchasing.
Evidence note: The evidence regarding monetization is thin, as no reviews directly mention in-app purchases or specific price points for Chrome's features. The listed IAP prices appear to be unrelated to the core browser experience based on user feedback. Many recent reviews are critical of new features, particularly AI integration and UI changes, which skews the recent sentiment negatively compared to the high lifetime rating.
Frequently asked
Is Google Chrome free to use?
Does Google Chrome have in-app purchases?
Are there privacy concerns with Google Chrome?
How do recent updates affect user experience?
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R148] Price is outrageous: Ive had YouTube tv for a few years and the price continues to rise. It’s out of control compared to other options. I went to this because Comcast prices were ridiculous.
- [R1] Fast Internet: Fantastic!!!!!
- [R47] Great web browser: I love chrome it’s fast sufficient and it gives a lot of information
- [R58] Chrome works for me: Fast, dependable on desktop, tablet and lap top. Fortunately it has never crashed. I rely on Chrome for work and personal tasks. I would find it hard to live without.
- [R52] Su useful: So much I can do now that I have this app. I love that it’s available on all devices
- [R22] CHROME: I prefer Chrome over other platforms. For me it feels safer, more secure.
- [R27] Google: One of the better browsers
- [R20] I like it: It seems to be user friendly.
- [R55] Helpful: Google Chrome is extremely helpful with my desk work and personal use. A must have/ must use on your phone/ desk top.
- [R470] Okay: Google Chrome is okay - it’s easy to sync data between something like a desktop/tablet and carry on with your phone. Wish it was easier to customise AI - granted it has its uses but not interested in every single bell and whistle!
- [R6] Might be ok on servicing BUT: Google might be ok on servicing web searchers BUT with all the personal information they collect on each and every web searcher it sure wouldn’t look good for these people if/when ‘BIG BROTHER’ came to google wanting all that information. That’s why I’m switching to www.duckduckgo.com
- [R32] Too much AI: I am sick of AI trying to guess what I’m thinking all the time. It tries to correct my technical word spellings (incorrectly of course) of course). Or suggests words that pop up and have no relevance and interrupts my train of thought that wastes my time. I feel like it’s gathering information from me so that it can “learn” but I don’t feel it’s my responsibility to be a teacher to t
- [R161] Works fine. too much tracking.: It's Google. App works fine, but there's lots of cross site tracking and automatic profile building. Ended up switching to Brave/DDG for privacy reasons, which work just as well and don't force AI results on users.
- [R118] The stupid site that’s only good for work or business related stuff. 👎👎👎👎👎👎👎👎: I should’ve known Google is responsible for YouTube’s downfall. >:( This is why I use DuckDuckGo. As much as I don’t like this platform, I only use it for research and work related stuff to this day.
- [R137] STOP. TRYING. TO. DIMINISH OUR PRIVACY!!!!!: THANKS FOR LOBBYING TO RESTRICT THE ENTIRE INTERNET, IT MAKES IT SO MUCH EASIER TO KNOW WHO TO TARGET. HELL IS BOTTOMLESS FOR YOU.
- [R5] New update sucks and keeps putting game scores up. I'm done.: Don't do it. It will use so much data.
- [R19] NOT BAD: I don’t hate it but o don’t love it. My main issue is the home page, The news story’s and other things. That to narrow make wider. NOT BAD,
- [R25] Scrolling Tab Groups: This is still an issue as of 7/9/26 - Taking away the ability to scroll through tab groups when you’re trying to add a link to the them was not a good decision. I can’t for the life of me think of any reason why anyone would think it was.
- [R29] New Update: This new update is infuriating. I don’t want Gemini at the bottom of my page, or anywhere near me. I don’t want the search and tabs bars to be disjointed. The fact we cannot return Chrome to how it was before the update, or remove Gemini from our bar!, is awful. Please give us the option to return back to the previous version of Chrome.
- [R91] drains battery on iphone se 2nd: its super laggy and drains battery making phone hot
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store