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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

Jeanne D'Arc CU Mobile Banking

65
User verdict / 100 High confidence Divided

While many users praise the Jeanne D'Arc CU Mobile Banking app for its ease of use and convenience, recent updates have introduced significant issues with login features, account visibility, and app stability, contradicting developer claims of an improved experience.

4.8★ lifetime (23,084) Free to download since 2012 by Jeanne D' Arc Credit Union updated 0.6 mo ago recent negative 10% 50 reviews across 1 regions
App Functionality Customer Service Update Issues Missing Information/Features
5★40
4★2
3★3
2★1
1★4
recent reviews across 1 regions, vs the 4.8★ lifetime average

The Jeanne D'Arc CU Mobile Banking app generally receives high praise for its user-friendly interface and convenient features like mobile deposits and transfers R7R8R12. However, recent updates have led to a decline in user experience, with reports of login issues, missing features like lock screen widgets, and app crashes R13R14R40. Despite these recent problems, the credit union itself is consistently lauded for its excellent customer service.

What users like

  • Easy to use and navigate with a simple, uncluttered designR8R11R21R34
  • Convenient for checking balances, transferring money, and depositing checks remotelyR7R12R17R29
  • Credit union provides excellent customer service and overall banking experienceR2R22R36R44
  • Snapshot feature allows quick viewing of detailsR33

What users complain about

  • Recent update removed lock screen widget functionality for account balancesR13
  • Biometric login (Touch ID/Face ID/fingerprint) is frequently not working or missing after updatesR13R17R19R42
  • Users report inability to transfer money between accounts post-updateR14
  • App experiences crashes and becomes unreliable after recent updatesR40R43
  • Crucial information like full account or routing numbers is difficult to findR31
  • Notification alerts for account activities are not consistently working on iPhonesR24
  • Dashboard display issues on older iPad modelsR28

Latest update · v4021.2.0

What the developer says changed (the verdict above weighs this against what reviewers report):

Our new experience provides easier access to the features you use most while on the go. This new version includes updates to the accounts, mobile deposit and navigation experience.

Recurring themes

App Functionality mixed
Many users find the app easy to navigate and appreciate features like mobile deposits and transfers. However, recent updates have introduced significant issues, including non-functional biometric logins, missing lock screen widgets, and an inability to transfer funds. The developer notes claimed an improved experience, but recent reviews contradict this, highlighting new bugs and crashes.R7R8R12R13
Customer Service positive
Users consistently praise Jeanne D'Arc Credit Union for its excellent customer service, whether in person, over the phone, or online. Many have been long-term members due to positive experiences with staff and loan processes.R2R5R10R22
Update Issues negative
Several recent reviews specifically point to problems arising from the latest app update. These issues include the removal of convenient features like lock screen widgets and Touch ID, new difficulties with money transfers, and general app instability and crashing. The developer's notes mention 'easier access' and 'updates to the accounts, mobile deposit and navigation experience,' but users report a degraded experience.R13R14R40R43
Missing Information/Features negative
Users have reported difficulty finding crucial banking information like full account or routing numbers within the app. There are also complaints about inconsistent notification alerts for account activities on iPhones and a desire for mobile check deposit functionality, although other reviews indicate mobile deposit is available.R18R24R31R41

Who it's for

This app is for existing Jeanne D'Arc Credit Union members who value convenient mobile banking for basic tasks like checking balances and making transfers, and who appreciate strong customer service from their credit union R7R8R2. It may not be suitable for users who rely heavily on biometric login, lock screen widgets, or consistent notification alerts, especially after recent updates R13R19R24.

Evidence note: The recent reviews skew heavily towards positive sentiment (40 out of 50 are 4 or 5 stars), which is reflected in the high lifetime rating. However, the negative reviews are very specific about issues introduced by recent updates, particularly regarding login methods and missing features. While the number of negative reviews is small, their detailed nature suggests genuine problems that contradict the developer's update notes. The high number of positive reviews often praise the credit union itself rather than just the app, or provide generic positive feedback.

Frequently asked

Does the Jeanne D'Arc CU Mobile Banking app support biometric login?
While the app previously supported Touch ID, many recent reviews indicate that biometric login features like Touch ID and Face ID are currently not working or are missing after recent updates, despite users having settings enabled R13R17R19R42.
Can I see my account balance on my lock screen with the app?
No, according to recent reviews, the most recent update has removed the ability to see account balances on lock screen widgets R13.
Are there issues with transferring money between accounts?
Some users have reported difficulties transferring money between accounts after recent updates, stating that the changes have made it impossible R14.
Is the app stable, or does it crash frequently?
Several recent reviews indicate that the app has become buggy and keeps crashing on devices like the iPad mini after new updates, requiring users to reset settings frequently R40R43.
Can I find my full account and routing numbers in the app?
Users have reported difficulty finding crucial information like full account numbers or routing numbers within the app, stating it is not easily accessible R31.

What reviewers actually said

Built only from these 50 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R8] 5/5 · US Great mobile app!: I use mobile apps for most of my banking needs. Jeanne D’Arc’s app is by far the easiest to navigate and understand of them all. Plus, the support is fabulous. Thank you!
  2. [R11] 5/5 · US Easy and smooth: Easy and smooth straight to the point
  3. [R21] 5/5 · US Great: Great and easy to use. Very functional
  4. [R34] 5/5 · US Awesome!: One of the better banking apps. Simple non-cluttered design and convenient.
  5. [R7] 5/5 · US Convenient, great interface... A true JDCU experience!: I love this app and use it almost daily. Check your account balance, transfer money and deposit checks remotely - all from the convenience of your home! I’ve always LOVED this app, but now that we’re in quarantine (due to the COVID-19 pandemic) it makes me love it even more. I’ve been a member of JDCU since I was a kid and they are stuck wit
  6. [R12] 5/5 · US Banking: This is a great app I do all my banking on here!
  7. [R17] 5/5 · US Mobile app: Mathis app is great, perfect for on the go checking your account or needing to make a transfer. Even if you need a quicker method they offer the thumbprint log in (hasn’t worked for me in months sadly) but worked great before the mini widget it offers for iPhone also works awesome to swipe to just see your balance quickly although you need to log back into the app many times to get the
  8. [R29] 5/5 · US Member for 30 years and counting.: I’ve been a member of JDCU since my first summer job as a teenager in 1989. I’ve payed off loans for one home and several auto loans. By working with the very nice staff in the loan department I was able to save well over $100,000 in interest on my home mortgage alone. The on-line banking site and the app has made it so easy to deposit a check, transfer money
  9. [R2] 5/5 · US Best Customer Service: Doesn’t matter if it’s at the location, on the phone or online JDCU is easy, friendly and efficient. I’ve had many banks and credit unions in the past JDCU is best by far!
  10. [R22] 5/5 · US Nice service: Good costumer service , a very nice APR % I love this bank
  11. [R36] 5/5 · US Great Service: We just opened an account and the staff was excellent- super easy
  12. [R44] 5/5 · US Great CU: I’ve been with JDCU since the late 70’s. I would never change to a bank. JDCU has the best customer service and they listen to you. I’ve joined other CU’s and left because they are so inferior in every way th JDCU
  13. [R33] 5/5 · US Mobile Banking Made Easy: I love the Snapshot feature, but with the upgrade I just log in with my passcode from my phone. I can just view everything in more details quicker.
  14. [R13] 1/5 · US What happened?!: The most recent update is terrible. I can no longer see my account balance on my lock screen widgets. And it no longer asks me for my touch id and yes all the setting are on in the app.
  15. [R19] 3/5 · US Face ID: Need to update the app for using Face ID with iPhones once fixed I’ll give you 5 starts.
  16. [R42] 4/5 · US No finger print access: What ever happened to finger print access for the password?
  17. [R14] 1/5 · US What the hell??: The performance changes have only made my life my difficult as i can’t transfer money between my accounts anymore. You shouldn’t make changes to something that works perfectly fine.
  18. [R40] 1/5 · US Keeps crashing due to new update: Had a new update and this now keeps crashing on my iPad mini
  19. [R43] 5/5 · US So Buggy now: I love JDCU. Until recently , I was a big fan of the app. In the last month or so , it has become very unreliable . The app which was at one time flawless, now constantly requires the user to reset everything . It is so random . It works onetime, then not the next. Then, oh wait, it works again. Please fix this problem.
  20. [R31] 3/5 · US Crucial Info Hard to Find: It’s a fine app I can see my balances and transactions easy enough for what I need as well as deposit anywhere which is nice to have. My main issue is that I cannot find my full account number or routing number anywhere on the app or online. Obviously this is crucial info to have and should be easily accessible but it’s not... Maybe it’s me and I’m missing something or t
  21. [R24] 3/5 · US No notification alert on any accounts with iPhone 7: I love the bank and all but huge deal for me is alert notifications on anything you apply on your settings. I have a car loan and other notifications settings turned on for my specific reminder. It’s coming to the point that I have to get a hint from just a normal running around day and think if I have to make a payment on time or same day. Why
  22. [R28] 4/5 · US Latest update ruined the Dashboard: Every time I login on my 4th gen iPad (iOS 10.3.3) the entire Dashboard appears much dimmer than the top of the screen. I can't click anywhere on the screen except for the menu icon, which thankfully still works. From the menu I can still access Accounts, Transfers, etc., and those all look normal, but the Dashboard is completely useless.
  23. [R5] 5/5 · US JDCU Review: I’ve been with JDCU for over 50 years and I love them!!! ❤️
  24. [R10] 5/5 · US Loan review process: I wanna start off by saying that I really like this bank. However I wish the loan officers would be a bit more personal with me. Since 2004 I’ve had at least 10 loans from them. Car loans, personal loans, recreational loans. Credit cards with them. So I absolutely do all my banking and financial needs with this bank.My last couple loans with them I had a hard time getting appr
  25. [R18] 1/5 · US Mobile check deposit: We need it please !!!
  26. [R41] 5/5 · US Mobil Deposit: I have a hard time with Mobil Deposits on my I Pad. I have to use my I phone to deposit checks!

Synthesized from 50 recent App Store reviews · updated July 2026 · View on the App Store