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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

Docusign

65
User verdict / 100 High confidence Divided

DocuSign is widely praised for its ease of use and convenience in signing documents digitally, but recent reviews highlight significant frustrations with its user interface, frequent errors, and issues with paid subscriptions.

4.9★ lifetime (818,952) Free + in-app purchases since 2011 by Docusign updated 0.3 mo ago recent negative 19% 120 reviews across 4 regions
Ease of Use Technical Issues & Bugs Functionality & Features Subscription & Pricing Accessibility & Device Compatibility
5★679
4★45
3★44
2★30
1★152
recent reviews across 4 regions, vs the 4.9★ lifetime average

DocuSign simplifies the process of signing and sending documents electronically, saving users time and paper. However, recent feedback indicates a decline in usability, with many users reporting difficulties with the interface, persistent technical errors, and concerns regarding subscription management and customer support.

What users like

What users complain about

  • Difficult user interface for adding/positioning text and signaturesR1R40R45R98
  • Frequent technical errors and bugs, including server errors, sign-in loops, and documents not sendingR33R35R67R94
  • Issues with paid subscriptions, including unexpected charges and lack of transparency on feesR4R122R140R142
  • Poor accessibility for users with disabilities and difficulty with specific device types (e.g., iPad, iPhone 15)R111R180R235R75
  • Lack of advanced functionality for editing, redlining, or managing multiple email addresses/signaturesR45R169R192R638
  • Problems with email deliverability and verification codes not sendingR134R174R206R225

Latest update · v3.46.1

What the developer says changed (the verdict above weighs this against what reviewers report):

This release includes regular bug fixes to improve your experience.

Recurring themes

Ease of Use mixed
Many users find the app incredibly easy and convenient for basic signing tasks, praising its efficiency and time-saving benefits. However, a significant number of recent reviews describe the app as difficult, unintuitive, and frustrating, especially when trying to add or position text boxes, or when dealing with specific document types.R1R2R7R10
Technical Issues & Bugs negative
A recurring theme is the presence of frequent errors, including server error messages, documents failing to upload or send, checkmarks disappearing, and the app getting stuck in update loops. Some users report specific issues with email deliverability and verification codes not being received, preventing account setup or document sending. This contradicts the developer's notes about 'regular bug fixes'.R33R35R67R75
Subscription & Pricing negative
Users express frustration with unexpected charges, deceptive subscription practices, and unclear disclosure of overage fees. Some feel tricked into monthly subscriptions when they only needed a one-time service.R4R122R140R142
Functionality & Features mixed
While basic signing is praised, many users desire more advanced features like the ability to fill in blanks, check boxes, redline documents, edit security access, or manage multiple email addresses/signatures within one account. Issues with date formatting and signature/initial overlapping are also mentioned.R45R147R169R192
Accessibility & Device Compatibility negative
The app is reported to have significant accessibility issues for blind users relying on VoiceOver, with little feedback provided. There are also specific complaints about poor functionality on iPads and iPhones.R75R111R180R235

Who it's for

DocuSign is for individuals and businesses who need a quick and convenient way to sign and send documents electronically, especially for basic signing tasks R2R7R15. It is not recommended for users who require advanced document editing features, have accessibility needs, or are sensitive to potential unexpected subscription charges R111R140R142R638.

Evidence note: The recent review sample skews negative, with many positive reviews being very short or generic. The negative points are often supported by more detailed accounts of specific issues. The lifetime rating of 4.87 suggests a generally positive long-term experience, but the recent trend indicates a decline in user satisfaction, particularly concerning technical stability and user experience.

Frequently asked

Is DocuSign easy to use?
For basic document signing, many users find DocuSign easy and convenient, saving time and paper R2R7R10R15. However, recent reviews indicate difficulties with the user interface, especially when adding or positioning text boxes, making the process frustrating for some R1R40R98.
Does DocuSign have technical problems?
Yes, many recent reviews report frequent technical problems including server error messages, documents failing to send or upload, checkmarks disappearing, and issues with signing in or receiving verification emails R33R35R67R94.
Are there issues with DocuSign subscriptions or pricing?
Yes, several users report being unexpectedly charged for monthly subscriptions or incurring significant 'envelope overage fees' that were not clearly disclosed R4R122R140R142.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] 5/5 · US Love this: This app has made it so easy to sign or fill out any important documentation I need.
  2. [R7] 5/5 · US This changed my life: Before DocuSign, my life was in absolute shambles. I was stressed, confused, and signing papers with pens that never worked. My printer jammed so often I started taking it personally. I missed deadlines, lost forms, and once cried in a FedEx Office parking lot. Then DocuSign entered my life like a bald eagle carrying Wi-Fi. Suddenly I was signing contracts from the couch. M
  3. [R10] 5/5 · US Easy peasy: As an older gentleman who is now retired, I am not savvy with anything on a computer or iPad and yet even I was able to figure out what to do using Docusign.
  4. [R15] 5/5 · US Business owner: DocuSign makes signing documents incredibly easy and convenient. The platform is user-friendly, secure, and saves so much time compared to printing and scanning paperwork. I appreciate how smooth the process is from receiving documents to signing them in minutes. Reliable, efficient, and perfect for both personal and business use. Highly recommend!
  5. [R12] 5/5 · US Happy: Save me time 🥰
  6. [R17] 5/5 · US Satisfied Customer: I really enjoy using this app because it gives you the convienence of signing and sending info without the waiting.
  7. [R1] 1/5 · US Not user friendly: It is too difficult to add/remove text boxes where you need them.
  8. [R40] 3/5 · US Kathryn: I found trying to maneuver the actual signing process to be extremely difficult. I tried all kinds of ways for 3 days before I was able to actually sign the document regarding
  9. [R45] 3/5 · US Fill in blank feature needed: Would be great and more user friendly to be able to fill or make fillable and or check instead of having to create a textbox for each block
  10. [R98] 3/5 · US Process: When you pick an item on document sign it zooms way in and makes it hard to see what you are typing! And when you scroll around the document it grabs text blocks and moves to undesired locations.
  11. [R33] 1/5 · US Server error message: Even though I pay for subscription, it keeps giving me error message 5 to 10 times each time. I’m trying to sign anything.
  12. [R35] 1/5 · US Not working: Check mark is not working once I’m done signing it, the check mark box disappears and can’t see it in the end signed document. Keeps asking me to sign in when I am already signed it giving me the option to sign out.
  13. [R67] 1/5 · US garbage: Would not allow me to sign my document, no matter what I did. Would not even upload the pdf and continued to fail.
  14. [R94] 1/5 · US I APP is excruciating!: This is the slowest buggiest app ever used! I’ve spent 10 minutes just trying to fill out a W9!
  15. [R4] 4/5 · US Good but they charge: It’s everything you need it to be quick and convenient but like most great things you will run into a pay wall enjoy their free package while it last.
  16. [R122] 1/5 · US THE STOLE MY $$$: THEY STOLE MY $$$
  17. [R140] 1/5 · US Deceptive subscription: I never signed up for a monthly subscription, nor did I need that. I needed an ad hoc single envelope which I was happy to pay for, and now doing my monthly billing I derive been charged for another month that I’m not going to use. Docusign is impressive how well it works , how easy it is. Happy to pa one-time, but I’m angry they tricked me into paying for a subscription
  18. [R142] 1/5 · US 1000$ in overage fees: My recent experience with DocuSign has been extremely disappointing. I discovered I was being charged significant envelope overage fees, fees that were never clearly disclosed when sending envelopes. There were no warnings, no alerts, and no transparency. As a small business owner, surprise charges like this can be a real blow. When I reached out to resolve the issue, DocuSi
  19. [R111] 1/5 · US Accessibility issues: As a blind user of the VoiceOver screen reader for iOS, I must report that this app is not very accessible. I am unable to fill out and sign online documents electronically and I am unable to fill out and signed PDF documents. as the need to sign documents electronically becomes more common, this is a major issue for those of us who are Blind. Currently, VoiceOver gives very
  20. [R180] 1/5 · US iPad app: Doesn’t work well on iPad
  21. [R235] 2/5 · GB Doesn’t work on iPad Pro: Works perfectly on iphone and desktop but won’t let you log in on iPad as it doesn’t prompt for the keyboard when you click into the email box. It will open the keyboard if you want to register a new account though. Very frustrating.
  22. [R75] 2/5 · US Can’t send documents from iPhone 15: My phone is currently on all updates and it is a 15! Why can’t I send documents from this app anymore???? I need this for my work and you are making things very difficult that I have to go to a computer to send but can finish on my phone!!! Do better!!!!
  23. [R169] 3/5 · US Doesn’t work with form fillable pdfs?: Seems easy to get into, until you need to fill out a form that was designed to be filled out on an electronic device. I’m looking for something that will allow me to fill out form fillable pdfs and this can’t seem to do it.
  24. [R192] 3/5 · US Need additional signatures: It is difficult to find applications that allow other signatures.
  25. [R638] 3/5 · CA Needs More Functionality: It works well for very simple signings, but when you need to red line a document, it’s useless. It’s also no good if you want to send different messages to each signing party. These functions are available online, but not through the app, which is a shame because everything else in the app works well. It would be nice if the list of contacts online would be accessible her
  26. [R134] 1/5 · US Verification number: Does not send verification number to my email
  27. [R174] 2/5 · US Not receiving emails: I just paid for the personal subscription. Sent over a few documents for people to sign and not one person received the email. I even did a testing email and sent it to myself to sign. Sure enough I haven’t received it neither. The fact that I paid for a subscription and it still isn’t working is ridiculous. Please fix this issue immediately.
  28. [R206] 1/5 · GB Deliverability is broken. Do not build on this.: I sent contracts through Docusign and they never arrived. Not in spam. Not in quarantine. Gateway-rejected before delivery. Same story on the receiving side - envelopes from other companies never reach my inbox at all. This is not an isolated glitch. Docusign’s own infrastructure is being systematically abused for phishing (ESET measured a 250% inc
  29. [R225] 1/5 · GB Your verification emails aren’t sending.: Nothing received so can’t set up an account.
  30. [R147] 2/5 · US Decline to sign missing from mobile app: What happened to decline to sign? It’s missing now on the mobile app.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store