America First Credit Union

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R6] 5/5 · US Good Banking App: Normally runs smoothly, easy to navigate. Convenient in-app options and card controls.
2. [R16] 5/5 · US Mobile user: App is very easy to navigate.
3. [R26] 5/5 · US The best App: I am elderly and love how simple this banking app is. I am able to maneuver through all the transactions I need. I like how it categorizes my spending and encourages me to save.
4. [R28] 5/5 · US Love the app: Super easy to navigate, track my spending, and keep track of my money!!!
5. [R32] 5/5 · US Needed insights: I have been working diligently to get my financial goals back on track. So far this has been pretty darn helpful.
6. [R46] 5/5 · US My favorite credit union app, easy to use and navigate: Great credit union app, does a good job tracking various connected accounts with tools to track spending, investments, net worth all in the app
7. [R63] 5/5 · US Very easy to transfer funds into my America first account to pay off loans/cc: I love the app you can manage all of your accounts in it and easily pay your loans or credit cards within the app… it’s easy to send money to the American first accounts using Zelle! It’s very handy
8. [R15] 3/5 · US Great App Minus the Bugs: I never had problems on android, but there are some bugs on the iOS version it seems. Logging in is always a hassle as usually Face ID doesn’t work, and gets disabled quite often.
9. [R18] 2/5 · US Login issues: Authentication failed.
10. [R25] 1/5 · US Great when it works: I dread using the app as I balance my checkbook for the app usually forgets my password by saying the token has expired. It then deletes my password from my stored passwords, and like today, my wife is shopping and cannot send me the password or the access code. It just stinks because it happens monthly. You would think an app would work for longe r than a month.
11. [R38] 1/5 · US Nothing but problems: One account card sends a fraud report and stops the card, every time we leave out of state, which is our closest town. And stuck and very inconvenient! Card has been reissued at least 9 times a year, impossible to bill pay. Face ID, keeps turning off, and it’s not Apple doing this. To many problems with this bank, a loan we took out, completely messed up. Paid off in time.
12. [R4] 2/5 · US Love AFCU but the maintenance has to STOP frequently!: I love the AFCU App and it’s been so amazing to use to access my bank information! However, it’s becoming so frustrating that AFCU is constantly doing maintenance on the app all the time that it’s impossible to access my bank information instead of going to browser. Please STOP with the maintenance every single week! It’s becoming so annoying!
13. [R20] 2/5 · US app needs to be fixed: easy to use but for the love of god make it work, it loads and loads and loads, it will not let me log in, it won’t let me transfer money, it’s always under some kind of work. please send some kind of warning before literally turning the app off for the sake of us! it’s annoying and if it always has to have this dumb work done then i’m bound to switching banks because its ge
14. [R24] 1/5 · US App doesn’t work: Had America first for years and have never liked the way they show your balances. lately they have constant maintenance so you can’t get into your mobile banking, and have had at least two occurrences they announced they had issues with cards being denied for no reason.
15. [R43] 3/5 · US Never works: This app undergoes more maintenance than a methheads car
16. [R2] 1/5 · US Garbage: Difficult to navigate and won’t read checks that I’m trying to deposit.
17. [R90] 1/5 · US False mobile deposit times: Deposited my money on a Monday, was told at least $225 was going to be available by 12 midnight the day of deposit. Spending more time out of my next day, I had to call them just to find out the deposit won’t be in my account for another two days. What a wonderful experience you guys put me through, can’t you feel the way I smile while typing these words.
18. [R122] 3/5 · US Transfers: Why can’t I transfer funds within my account. I used to be able to do that. I spoke with AFC but they couldn’t help. Help please
19. [R124] 1/5 · US App is a joke: This is the glitchiest bank app I’ve ever been forced to use. Can’t wire money. Can’t access your own money. Majority of the features on the app say “can’t do it, go into a bank”. Zelle on the app is nonexistent- glitches, can’t transfer funds in between my own accounts with different banks because names are the same, Face ID hardly ever works. This thing needs some serious work. So
20. [R151] 2/5 · US They make everything harder: Do not attempt to transfer money from another bank because they will have you WAITING for longer than what the bank says the money will arrive. Now I’m here with late payments because I can’t pay through the app or get my transferred money😂
21. [R44] 1/5 · US Meh: I can’t believe how outdated this app is, but maybe it’s America first that’s so far behind the times. It’s the fourth of the month and four transactions already completed haven’t shown up yet. It’s electronic, should be almost instant. Even your tellers are faster! Do better AFCU
22. [R48] 1/5 · US Continually broken but for fresh new reasons.: Have worked with scores of apps and this one is on the slowest to update and when it breaks, it really breaks. If you have multiple accounts, good luck. Might function a few times over a quarter and that is it. Waiting so long in between updates is laughable these days.
23. [R62] 1/5 · US Terrible app: These developers should learn from Chase or Wells Fargo. Their app consistently logs out users, dos not authenticate properly, and is really slow. It seems like this bank’s app is running on tech from 2005.
24. [R178] 3/5 · US Convenient, but slow: This app is convenient to have to help with banking, but it doesn’t update the information within the app very quickly even when refreshing or syncing the app; For instance you do a transaction on the app and it doesn’t even show that transaction until you logout and back in.
25. [R3] 1/5 · US Can’t make online payments: Just opened up this credit union account and it doesn’t allow me to make online payments without calling in.
26. [R53] 1/5 · US Car payment: Good luck on trying to make your car payment. No payment button
27. [R108] 1/5 · US Horrible interface: Horrible interface and not all user friendly. I just want to make a payment and every time I try and won’t allow me to do. You make plenty of money to have a way better app developed with a better UI.
28. [R40] 4/5 · US Search: I wish you were able to search transactions in the checking account
29. [R109] 2/5 · US Search won't search: Often my friends will transfer back money they owe me member to member. With Cyprus I was always able to put in the persons name and it would search the transfer. It won't let me search for their name, only all transfers. It also won't search the memo or tag you add to it. It won't let the sender add a memo for the receiver. You have to add it yourself and again it won't searc
30. [R114] 1/5 · US No way to search transactions?: Is there really no way to search transactions? If there is one, it is buried and obtuse. Seems like a pretty important feature.
31. [R92] 1/5 · US MFA doesn’t work: They require you to have a multi factor authentication, but their own text services don’t work to provide the code. It gets to the point where I just don’t bother checking my finances because I cannot access my account. This has been a problem for years. The best advice they have provided is to get another app so that the MFA will work there. Just make your MFA work. I don’t need
32. [R104] 2/5 · US Incorrect balances: Bill payments that are finalized do not show on checking account page. Not even as pending.
33. [R158] 3/5 · US I get charges and I do not get why: The app messes up a lot and I get charges when I have $$ in my account when you overdraw me
34. [R235] 3/5 · US Hate the update: I am really disliking what ever update they have had the past few months. It’s so annoying the pending charges and actual balance are never accurate one minutes you are withdrawn so you transfer money to cover it and then all of a sudden the original amount is now showing as a actual balance.
35. [R123] 3/5 · US Terrible on iPhone SE: Many functions are out of the screen’s view so you can’t tap them on an iPhone SE. For example, I can’t send money with Zelle because the button is below out of view, or change the bank account because that option is out of view. I’ve never had this problem with another app.
36. [R211] 1/5 · US can’t use zelle in app: app’s interface with zelle is useless. the “review” button is off screen when adding payment info, and can’t be selected, so I can’t send or receive payments to other credit union users from my phone.
37. [R23] 1/5 · US App functionality: The app works just about as much as their employees at the branches. (Sometimes and when it feels like it).
38. [R9] 4/5 · US Good job: I like it very much very easy to you it helps me save. My money
39. [R10] 5/5 · US Lo mejor de lo mejor: Me encanta la aplicación fácil y rápido de manejar
40. [R98] 1/5 · US App doesn’t let me log in: I CONSTANTLY have to update my password or it doesn’t recognize my Face ID. I have to constantly type my password, wait for a code just to look at my account. Making payments is also a pain. Once I’m done with my loan I will no longer bank just because this stupid app is frustrating
41. [R198] 3/5 · US Review: I like the app other than it sometimes will not let me do face recognition. It’s very frustrating when I cannot get into my account and have to change everything so often. My face has not changed and should let me in.