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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

Libon

45
User verdict / 100 High confidence Divided

Libon is a long-standing international calling app that users appreciate for its call quality and affordability, but recent updates have led to a significant increase in prices, reduced call minutes, and widespread technical issues like dropped calls and connection failures, contradicting the developer's claims of a smoother experience and bug fixes.

4.6★ lifetime (5,600) Free + in-app purchases since 2011 by Libon updated 1.1 mo ago recent negative 46% 120 reviews across 4 regions
Call Quality & Connection Pricing & Minutes App Functionality & Bugs Customer Service Credit Expiration
5★234
4★41
3★31
2★42
1★216
recent reviews across 4 regions, vs the 4.6★ lifetime average

Libon is an international calling app that has historically been praised for its reliable connection and competitive pricing. However, recent user reviews indicate a significant decline in service quality, marked by frequent call drops, connection issues, and a noticeable increase in prices for fewer minutes, leading to widespread user frustration.

What users like

  • Historically, offers good call quality and clear reception for international callsR8R57R62R85
  • Many users found it affordable and a good alternative to other calling methodsR11R42R25R60
  • Recipients do not need the app to receive callsR33

What users complain about

  • Frequent call drops and poor connection quality are common issuesR2R5R17R24
  • Users report significant price increases and decreased call minutes for various countriesR10R58R41R46
  • Calls often fail to connect, do not ring, or disconnect immediatelyR4R13R18R20
  • Customer service is unresponsive or slow to address issues like refunds or technical problemsR6R13R20R28
  • Purchased minutes or credit sometimes disappear or are not applied correctlyR6R28R50R88
  • Some users experience app crashes or inability to open the app after updatesR16R105
  • Credit expiration policies have changed, with minutes now expiring after 30 days for some usersR38R45

Latest update · v6.52.0

What the developer says changed (the verdict above weighs this against what reviewers report):

What's new? Adding favourite contacts is now even easier, so you can stay closer to the people who matter most. Smarter in-app suggestions to help you discover our best offers, smoother experience throughout the app, and the usual round of bug fixes and polish.

Recurring themes

Call Quality & Connection negative
Many users report a severe decline in call quality, with frequent call drops, poor sound, and calls failing to connect or ring. This issue is widespread across different regions and has become a major point of frustration, directly contradicting the developer's claim of a 'smoother experience' and 'bug fixes'.R2R5R17R24
Pricing & Minutes negative
A recurring complaint is the significant increase in call rates and a simultaneous decrease in the number of minutes provided for the same price. Users, especially those calling the Philippines, Mali, and Nigeria, feel that the app has become too expensive and less competitive, leading many to consider switching to alternatives.R10R11R30R37
Customer Service negative
Users frequently report poor or non-existent customer support, especially when trying to resolve issues like purchased minutes not being credited, calls not connecting, or refund requests. This lack of response leaves users feeling scammed and frustrated.R6R13R20R28
App Functionality & Bugs negative
Despite developer notes mentioning 'bug fixes and polish,' many recent reviews highlight various technical problems. These include the app crashing, not opening, calls not connecting after iOS updates, incorrect country selection during purchase, and issues with credit not being applied or disappearing.R14R16R21R29
Credit Expiration negative
Some long-time users are upset about a new policy where purchased minutes now expire, typically after 30 days, which was not the case previously. This change is seen as a way to 'steal money' and has led users to stop buying minutes.R34R38R45

Who it's for

Libon is for users who need to make international calls, particularly to countries where they have historically offered good rates and connection, and who are willing to tolerate potential recent issues with call quality, pricing, and customer support. It might be suitable for those who prioritize direct calls to mobile/landline numbers without the recipient needing the app R33. It is NOT for users seeking consistently low prices, reliable call quality, or responsive customer service, especially if calling the Philippines, Mali, or Nigeria due to reported price hikes and service degradation R10R41R58.

Evidence note: The recent reviews skew heavily negative, with many 1-star ratings, which contrasts sharply with the lifetime 4.6-star rating. This suggests a significant decline in user satisfaction in the recent period. The developer's release notes claim 'smoother experience' and 'bug fixes,' but recent reviews directly contradict these claims with widespread reports of call failures, poor quality, and app bugs. Evidence for price increases and minute reductions is strong and consistent across multiple reviews.

Frequently asked

Does Libon offer good call quality for international calls?
Historically, Libon has been praised for good call quality and clear reception R8R57R62R85, but recent reviews frequently report poor connection, dropped calls, and issues with hearing or being heard R2R5R17R24.
Are Libon's international calling rates still affordable?
While some users previously found Libon affordable R11R42R25R60, recent reviews indicate significant price increases and a reduction in call minutes for the same cost, making it less competitive for many users, especially for calls to the Philippines, Mali, and Nigeria R10R41R46.
What kind of customer support does Libon offer?
Many users report that Libon's customer service is unresponsive or slow, with complaints about ignored emails, delayed replies, and a lack of support for issues like uncredited purchases or refunds R6R13R20R28.
Do Libon call minutes expire?
Some long-time users report a recent change where purchased minutes now expire, typically after 30 days, which was not the case previously, leading to frustration and lost credit R34R38R45.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R8] 5/5 · US Excellent app: Years using Libon and I always get a great service!!!
  2. [R57] 5/5 · US Très très bon: Très bon qualité des appel
  3. [R62] 5/5 · US Awesome app!: I just used it today to call my girlfriend in Philippines and the call was very smooth and the rate is cheaper compared to other calling apps. I highly recommend this to my friends and family. Good job developers!
  4. [R85] 5/5 · US Great app: What i like most about is telling me how much minutes I have left during the phone call. I just got it and been using to contact family back home in Saudi and there no lagging nor noise in all of the calls
  5. [R11] 3/5 · US .: It’s been years since I’m using this app very affordable.But now minutes to call in Philippines went up the prices.
  6. [R42] 3/5 · US Me gusta: Es económico y útil. A veces la señal se daña. Pero en general es una buena opción
  7. [R25] 5/5 · US Came to the rescue: We desperately needed something that was affordable and finally Libon saved the day!
  8. [R60] 5/5 · US Amazing!: This is one of the best international app that I used before and cheaper! Really love it! It’s just the mode of payment give me hard time sometimes! I don’t know what’s wrong why always declining my way of payment!? Please help me to solved it! Thanks
  9. [R33] 5/5 · US Best App for Int’l Calls: Libon is the best App for International Calls I have ever used in the last 5 years. Additionally, their customer service department provides excellent support.. they are extremely fast and very responsive. I strongly recommend Libon for ALL International Calls. One important thing.. my family overseas does NOT have to download Libon App or do anything; I call them directl
  10. [R2] 1/5 · US Call: I I don hear the voice of other and it iis cut off
  11. [R5] 1/5 · US No improvement: The quality is unbelievably poor
  12. [R17] 1/5 · US Either you don’t heard them or they don’t heard you: I being using this app in last 2 years it was good but lately it’s the worst app to call Mali (fix it
  13. [R24] 5/5 · US Drop call and multiple attempts daily basis: You have to putting a lot of effort into to make a call for example if you would like to call once you lance out the call it won’t be right the wait it after multiple attempts and patient to get it through,and sometimes the call drop .
  14. [R10] 1/5 · US The company keeps decreasing minute and charge more for it: The app is going from best to worst. It used to be one of the the best international call app. However, it’s moving away from that since they continue to charge more and drop minutes.
  15. [R58] 3/5 · US Decreasing minutes to 175min?: I just wanna let Libon knows that decreasing their 225min to 175min will be their worst mistake because people will go somewhere else. I can’t believe the Malian government can allow orange Mali to increase their tariff with no rules and boundaries like that. Libon was the only company that people found it fair price but now they are letting their company being dragg
  16. [R41] 1/5 · US Poor connection: Aside from poor call quality, they increased the credit rates and is now WAY more expensive than Skype credit. This was my go-to app for calling my family in the Philippines, but now this is becoming GARBAGE. Searching for a new app to use now!
  17. [R46] 1/5 · US I can’t believe it!!!: Why every day less minute and more money to buy ? At least one at time ,less minutes more money or more money less minutes either way no good don’t you think ?
  18. [R4] 4/5 · US Calling issues: Can’t make a call
  19. [R13] 1/5 · US Terrible: Tow months in the row i purchased the service, not one of my calls went through . I contacted customer service through email and they didn’t care to reply. It was ok before but now it became a scam, they take your money but don’t honor the service. Definitely a scam
  20. [R18] 1/5 · US Don’t waste your time: This app is trash. Iv tried many times to call a number but it simply won’t connect or ring. Don’t bother with this app.
  21. [R20] 1/5 · US Not ringing- bad customer service: I have paid this app to call my family overseas,. But every time I call them it is not ringing for them. I tried to call different numbers in the country that my family are, but still it is not ringing. I contacted Libon about this issue but they have not responded!!! They don’t have a customer support. If you pay their plans for call and it is not working, there
  22. [R6] 1/5 · US Rayan: Its a scam bought 80 minutes and it doesn’t work and support replay late on WhatsApp im asking to fix or refund still no response
  23. [R28] 1/5 · US Scam: Bought minutes just billed me no credit added in my account. I contacted the support responded twice once a day I gave a lot of detail the second day but no response.
  24. [R50] 1/5 · US Start January 2020 this app have lots of sudden change. 1500 mins calls for Philippines for $19: I purchase 1500 mins call Philippines for just $19. After I paid it few mins later back to zero balance load.
  25. [R88] 1/5 · US My paid minutes were gone: This app is terrible! I had 56 minutes left, and today after I signed out everything is gone, my paid minutes and call history!
  26. [R16] 5/5 · US App crashes: I really enjoy the app But after the last update it always crashes and not opening I have iPhone X
  27. [R105] 1/5 · US Hate this app: Since I updated the application it doesn't let me make phone calls anymore!!! Just ring with the Libon ring.... Hate ittt
  28. [R38] 1/5 · US They changed their minutes!: I’ve been using this app for more than 2 years then recently they changed their rate ( GLOBE ). Before their minutes never expired but now it is only good for 30 days so I stopped buying their minutes. I hope that you guys could back it to the way it used to be so you wont lose more subscribers.
  29. [R45] 1/5 · US Expirations: I’m shook when I saw my libon today I bought 1500 mints to the thought there’s no expiration I just use it 400 mints and I still have thousands more and tomorrow will be expired it hate this thing u should give it back the thousand mints gonna expire tomorrow February 28 2020 today!
  30. [R30] 5/5 · US Why are you so expensive: Too expensive
  31. [R37] 5/5 · US Unfair: Why Libon keep decreasing the minutes to call Mali orange and Ivory Coast. This is not fair. I think I would go somewhere else going forward.
  32. [R14] 5/5 · US Not working: Whenever I try to place a phone call it disconnect right in the second before ringing, every time I had to delete the app and reinstall it to be able to make a phone call.
  33. [R21] 5/5 · US Loaded minutes and got locked out: I have up to 1200 minutes and now when I send code to my phone number it will not arrive. This is very shady and horrible
  34. [R29] 5/5 · US Bugged app: Sometimes you have to close and open the App several times in order to make the call, very frustrating and disappointing,
  35. [R34] 1/5 · US Robbed my money: I transferred money to my friend for calling credit 5 days ago before she used all 50% of money expired without using. Before I sent why did not tell me that? I do not suppose to send if I know. They purposely do just to steal money from me

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store