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Updated July 2026 · real, multi-region App Store reviews
User consensusAlternativesIs it worth it?
Better options than

Amex alternatives

Amex users look for alternatives due to app bugs, customer service issues, and concerns over fees and credit limit changes. Alternatives like Capital One Mobile and Chase Mobile® offer different banking experiences, while Amazon Shopping and United Airlines cater to specific spending and travel needs.

Why users look for alternatives to Amex

The alternatives

Capital One Mobile
4.8★ · 10,825,269 ratings · Free

Capital One Mobile offers a way to manage credit card accounts, with some users appreciating its overall service and problem resolution R55R58.

Better for: It suits users looking for an alternative credit card provider, especially those who value consistent service over many years . However, some users report high interest rates and app bugs R51R54.

Head-to-head: Amex vs Capital One Mobile
Wells Fargo Mobile®
4.9★ · 10,595,328 ratings · Free

Wells Fargo Mobile® is a banking app that some users find to be the 'best bank to ever exist' and appreciate its information R66.

Better for: It is better for users seeking a traditional banking experience, though some find the app less user-friendly than others and report issues with fees, fraud, and privacy concerns R65R67R68.

Head-to-head: Amex vs Wells Fargo Mobile®
Chase Mobile®
4.8★ · 9,293,958 ratings · Free

Chase Mobile® is a convenient and user-friendly banking app for many, with users praising its good service R82R84R86.

Better for: This app is better for users who prioritize a straightforward and efficient banking experience R82. However, some users have encountered issues with credit limit reductions, confusing external account linking, and unhelpful customer service for specific features like Zelle R81.

Head-to-head: Amex vs Chase Mobile®
Amazon Shopping
4.8★ · 8,407,845 ratings · Free

Amazon Shopping offers a wide variety of products, good pricing, and is often praised for its ease of use and reliability for online shopping R94R100.

Better for: It is ideal for users who frequently shop online and value convenience and a broad selection R94R100. However, recent updates introducing Alexa AI have made the app slow, buggy, and frustrating for some users who prefer traditional search results R93R99.

Head-to-head: Amex vs Amazon Shopping
United Airlines
4.8★ · 8,131,579 ratings · Free

The United Airlines app is highly valued for its real-time flight updates, gate mapping, seat change options, and in-flight entertainment .

Better for: This app is best for frequent United Airlines travelers who need a reliable tool for managing their flights, checking in, and staying informed . Some users, however, experience slow performance, bugs with passport photo uploads, and issues with flight changes or bag charges R107R109R110R114.

Head-to-head: Amex vs United Airlines
Stick with Amex if

You should stick with Amex if you value its customer service for specific needs like changing due dates via text, appreciate its transaction monitoring, and find the app easy to navigate for payments and rewards . Many users find Amex to be the 'best system going' and praise its overall service and benefits .

Evidence note: No alternatives had too few reviews to judge.

Frequently asked

Why are Amex users experiencing issues with the app?
Amex users are experiencing issues with the app due to recent updates that made it harder to see billing dates and transactions, and some report problems connecting external bank accounts R1R17R25. The app has also been criticized for logging users out during disputes and for being slow for travel services R15.
What are the common complaints about Amex customer service?
Common complaints about Amex customer service include a decline in overall service quality, unhelpful chat support, and issues with customer protection R6R10R12R15. Some users have reported representatives lying or illegally charging them .
Do Amex users experience problems with credit limits and fees?
Yes, Amex users experience problems with credit limits and fees, including unexpected increases and decreases in limits, high interest rates, and annual membership fees that some feel are not worth the perks R7R21R29. Some accounts have also been canceled without clear explanations R13.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Amex 1/5 · US Let’s find a way to mess up a good app…: Horrible update. Used to be able to see what bill needed to be paid. Now it’s stupid icons and you have to open each transaction.
  2. [R17] Amex 2/5 · US Hate latest changes: Too hard to see when billing date period is and when you search Amex in Spotlight search on the Apple iPhone, it doesn't come up when you search AMEX or American Express… Not sure if it's a glitch or what
  3. [R25] Amex 1/5 · US Terrible: Good luck connecting your external bank account to this pathetic pile of dog water app, or company even. Errors left and right
  4. [R6] Amex 3/5 · US Does not provide customer protection like before: Amex have the best customer protection and customer service is bar none about 5 years ago , amex does not provide customer protection as it used to
  5. [R10] Amex 1/5 · US You should leave home without it: Service has really declined not just to the consumers anymore now to the customers
  6. [R12] Amex 3/5 · US Spam: It was flagged by you and you allowed them to take the two payments anyways not very happy about that even if was small amount
  7. [R15] Amex 1/5 · US Log me out and lost chat: Log me out in the middle of a dispute
  8. [R7] Amex 1/5 · US Up and down limit: Stop raising and lowering the limit. Have you not ever got paid ? These cards may work one minute but not the next.
  9. [R13] Amex 1/5 · US Don’t cancel: Just got word they are canceling my Amex one card . This saddens me because I’ve been a loyal customer 2017. Amex don’t give no explanations as to why and they going to close account by Sept . Customers are force to reapply which sucks. There should be a similar card that they can just transfer customers too. This happened to me with my Bank of American credit card and they just iss
  10. [R21] Amex 1/5 · US Dishonest Practices: American Express, lowered my account availability to under what I owed. I have no missed payments and I’m paying more than the minimum amount and yet they dropped my availability from 33,000 to 22,000 and have reported me for being over my limit.
  11. [R29] Amex 1/5 · US Annual increase in membership fees and change of credit limit: The “perks” associated with having the card just is not worth the membership fee. Also, they will change your credit limit at anytime according to your relationship with other creditors with no warnings. There are so many other options out there than this card. It has truly changed over the years. Not worth it!
  12. [R4] Amex 1/5 · US Eligibility code for lounges are bull: Tried the code at the London centurion lounge they said that code doesn’t work. WHATS THE POINT OF THE CODE IF ITS NOT STANDARDIZED. I didn’t get into the lounge I did everything right got my code right when I entered the airport
  13. [R9] Amex 3/5 · US Timing of Payment to Go Through: A payment was made about a week ago and my payment is still pending and I am unable to use my card because it was used to the max last month.
  14. [R19] Amex 1/5 · US Worse Credit Card I’ve ever owned: I recently opened an AMX Platinum Card and have been completely dissatisfied with both the card and the customer service. One of my biggest frustrations has been Apple Pay. I was unable to use Apple Pay for large purchases (3k for booking a flight and a hotel). Subsequently, my card was blocked from all future Apple Pay for 30 days due to this purchase attempt.
  15. [R51] Capital One Mobile 1/5 · US Interest: Your interest is too damn high!!!! That way, I don’t like Capital One
  16. [R54] Capital One Mobile 1/5 · US Horrible, buggy app: Capital One is too big of a company and in way too many people’s business to have an app this buggy and unreliable.
  17. [R55] Capital One Mobile 5/5 · US Excelente siempre y confiable al usarla la targeta: Excelente información acerca de nuestro uso
  18. [R58] Capital One Mobile 5/5 · US Credit card.: I love Capital One.
  19. [R65] Wells Fargo Mobile® 1/5 · US Mala: Me cobran 15 dólares por mes en Wells Fargo y ya pregunté en otros bancos y no me cobran nada
  20. [R66] Wells Fargo Mobile® 5/5 · US Wells Fargo: Best bank to ever exist!!
  21. [R67] Wells Fargo Mobile® 3/5 · US Debit card inaccessible: The app has much information. I suggest simplifying it and adding more options to use the money instead of hold the money. I’ve used Chime the last 8 years and its more user friendly than the Wells Fargo app.
  22. [R68] Wells Fargo Mobile® 1/5 · US Terrible experience: I won’t be using this account again. The banker never informed me about the account maintenance fee when I close the account at the branch. If I had known about the fee, I would have made a different decision.
  23. [R81] Chase Mobile® 1/5 · US Credit limit problem: They dropped my credit limit to $500 because I always paid my bill off early. Now I can’t buy anything without maxing out the card. It’s completely useless now.
  24. [R82] Chase Mobile® 5/5 · US Good job: Very convenient and user-friendly.
  25. [R84] Chase Mobile® 5/5 · US Buenisimos: Excellent
  26. [R86] Chase Mobile® 5/5 · US ‏good afternoon: Thank you for good service
  27. [R93] Amazon Shopping 1/5 · US Alexa ai slop now forced.: I am not going to support Ai slop. All I want to do is look at results of a search not be forced to chat with a stupid ai. The app is cumbersome, sloppy and freezes often now after the update. Hey alexa, you’re horrible.
  28. [R94] Amazon Shopping 5/5 · US Great Work: Now most people have issues with online shopping but this was the most comfortable and reliable way to shop…. 5⭐️s
  29. [R99] Amazon Shopping 1/5 · US Stop with the AI!: They’ve replaced the search results with an annoying AI chatbot. Just show me search results. Replacing functional results and abandoning the model that made you a giant company is insanity.
  30. [R100] Amazon Shopping 5/5 · US Easy peasy: Great choices, good pricing, variety of merchandise. Like everything about it!
  31. [R107] United Airlines 2/5 · US slow: slowest app I’ve ever used. always buffering regardless of my cell service/wifi connection.
  32. [R109] United Airlines 3/5 · US Passport photo doesn’t match grid lines with camera: Mostly, the app is harmless. But, it took three times to take a photo of my passport, because the grid lines did not match the picture saved.
  33. [R110] United Airlines 2/5 · US Global Services: As of July of 2026, this app has become almost unusable on my iPhone. The majority of views no longer refresh, including flight status. I’m using 3rd party apps to view my United flight status. So many regressions in your code deployments. Ouch. I’ve dropped this app from 5 stars to 2 stars.
  34. [R114] United Airlines 1/5 · US Checking bags: I get a free checked bag for me and my husband and it keeps charging me $50 each.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store