Amex vs Amazon Shopping

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R2] Amex 5/5 · US Excellent: This is by far the best banking app. It has the cleanest interface and the most responsive staff.
2. [R41] Amex 5/5 · US Excellent App: I really like using my Amex app. I like how easy it is and how responsive.
3. [R27] Amex 5/5 · US Best app in banking: Always have a great experience using the AMEX app whether it is daily tasks or navigating something new. It is always a frictionless straightforward experience.
4. [R63] Amazon Shopping 3/5 · US Terrible Payment System: While it offers many options and stores, getting it to process payment is terrible. I have to submit payment several different ways and there is never a notice which delays my orders. Deliver sucks too. Never a one day or fast delivery.
5. [R23] Amex 4/5 · US Well executed app: Well thought out with easy navigation, especially to start a conversation with Customer Support. Another thing to point out with the customer support chat is that you never lose receipts for your conversations you can start a completely new one but also scroll back through any other conversations you’ve had. There’s something a little bit clunky about the rewards tab and the lag
6. [R49] Amex 5/5 · US Clean and easy to use: I have used many financial apps for various needs to track spending and organize spending habits- I find i am able to all these things while planning/ paying for trips in a seamless and intuitive way
7. [R16] Amex 1/5 · US Why change?: This was much easier and cleaner looking prior to this way now you don’t know what’s paid or not, simplify it for idiots like me! This app is awful
8. [R58] Amex 1/5 · US User friendliness: Can’t navigate to see what my username or password are. Cant add my wife’s new phone through manage devices. Not user friendly unless you are just checking balances.
9. [R8] Amex 5/5 · US The best customer service: Love Amex! The difference in customer service is night and day compared to any other credit card Hands down the best I have several Amex cards but just received my business cards. Every expense from every employee is now dialed for easy accounting. Amex will always be the card available
10. [R39] Amex 5/5 · US Fantastic customer support: I wanted to change the due date for my bill to the same date as all my other cards, and I was able to do it through the app texting with customer support. It was incredibly easy to do with their text customer support.
11. [R45] Amex 5/5 · US Great app and excellent service: Very convenient, high quality, and easy to use. Everything works smoothly and simply.
12. [R79] Amazon Shopping 1/5 · US Purchases not delivered on time: I pay for prime and more than half of my orders are not delivered when it says. Especially next day delivery. Over the last 2 months, barely anything I’ve ordered has been delivered on time.
13. [R10] Amex 1/5 · US Bad card to use for business: I used love American Express Platinum business card and used it for most of my business use. But for last 2 years this card become one of the worst cards . High annual fee and we can’t even use it as needed . I will close this account as soon I have paid off the balance .
14. [R28] Amex 1/5 · US Annual increase in membership fees and change of credit limit: The “perks” associated with having the card just is not worth the membership fee. Also, they will change your credit limit at anytime according to your relationship with other creditors with no warnings. There are so many other options out there than this card. It has truly changed over the years. Not worth it!
15. [R88] Amazon Shopping 2/5 · US Returns not free: You advertise free refunds and replacements but returns are not longer free, I must either drive over 30 miles out of my way to a Staples in another city or pay to return items now. When there is a UPS drop and FedEx drop right here. You want to charge me 6.99 even when I print and attach label and package for shipping myself.
16. [R91] Amazon Shopping 1/5 · US Amazon has gone downhill: Amazon used to be good with shipping and receiving products. Now it seems like every time I order something, it is always delayed or I don’t seem to ever get my package. Not to mention I have Amazon prime so I am paying extra for “faster” deliveries.
17. [R21] Amex 5/5 · US #1 in every aspect: From getting a personal loan to getting a person on the phone that speaks clearly and take care of customers. Fast and reliable
18. [R85] Amazon Shopping 1/5 · US Awful company: Any company purposeFully withholding their customer support number is a wretched company. Horrible business practices. If I ask your stupid AI what your customer support numbers is, it should just tell me. Not hide it on purpose.