WeightWatchers Program
The WeightWatchers app is generally worth using for its comprehensive tracking and supportive community, but recent updates have made the paid experience frustrating for many users.
The WeightWatchers app is praised for its effective weight loss program, easy food and activity tracking, and supportive community R1R6. However, recent app updates have introduced significant usability issues, making it less intuitive and harder to navigate for many paid subscribers R25.
Free vs paid
The reviews primarily discuss features available in the paid subscription, such as food tracking, access to recipes, online workshops, and community support R1R6R10R24. There is no clear indication from the reviews what features are available in a free tier, as most complaints and praises relate to the paid experience.
Value complaints
- The 'Med Plus' program is considered a scam because it is overpriced and does not include medications, despite misleading descriptions.R180
- Users report being locked into contracts and experiencing difficulty canceling subscriptions, leading to unwanted charges.R218R721R833
- Some users feel cheated by new users being offered reduced rates while existing customers pay full price.R485
- The app's cost is perceived as too high given the current usability issues and lack of certain features, such as comprehensive food databases for homemade meals.R469R677
Where it delivers
- The app helps users track food intake, activity, and weight, promoting accountability and leading to significant weight loss.R6R8R13R19
- Users appreciate features like the food scanner for shopping, the ability to add recipes, and a large database of foods and restaurants.R10R15R21R39
- The program is effective for weight loss and maintaining a healthy lifestyle, with some users reporting significant health improvements like lower blood pressure and better energy.R11R13R16R38
- The app offers access to online meetings and workshops, providing support and motivation.R1R24
It is worth paying for if you value a structured weight loss program with robust food and activity tracking, recipe access, and community support, and are willing to adapt to recent app changes R1R6R10R15. It is also beneficial for those who appreciate being able to scan products for points while shopping R21R39.
You should skip paying if you are frustrated by frequent, poorly implemented app updates, find the interface too complicated, or are concerned about hidden charges and difficult cancellation processes R218R721. Those who prefer a simpler, less time-consuming tracking experience or rely heavily on specific features like the recipe builder or easy point visibility should also reconsider R447.
Evidence note: The reviews show a strong dichotomy between long-term satisfaction with the WeightWatchers program and recent dissatisfaction with the app's usability due to updates. Many positive reviews are older or mention 'new' updates positively, while a significant number of recent reviews highlight frustration with the app's changes.
Frequently asked
Is the WeightWatchers app easy to use?
Can I easily track food points in the updated WeightWatchers app?
Does the WeightWatchers app offer good customer service for billing or technical issues?
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R180] Med + is a scam: Just be aware if you sign up for the overpriced med plus program. The medications are not included. It does mention it in a small section at the top corner before you sign up, but the list of what the program does provide is very misleading. You’ll get scammed into an overpriced commitment. Overall, very disappointed that weight watchers has taken this route and that this is how t
- [R218] Terrible Customer Service: Do read the fine print and each plan!! No longer can you cancel and then come back. They saddle you with charges that cannot be reversed. As a lifetime member it’s just sad because I will NEVER come back!!
- [R721] Won’t cancel my subscription: I’ve tried to cancel 4 times and I keep getting charged, if this issue isn’t resolved I’m issuing a stop payment and revoking access through my bank because it’s absolutely abysmal that I can’t cancel my subscription until 2027. Don’t use this app they’re a bunch of scam artists you can just count calories and get the same results
- [R833] do not use: do not use! they trap you in! they say they are giving you a good deal but when you try to cancel it will say it’s been cancelled for a year later. they trap you in for a year and you can’t even delete your account it will still charge you! it is ridiculous! i’ve tried to use the 24/7 chat bot to cancel but it won’t let me and tells me to call during the hours. i will be calling and co
- [R485] Feeling cheated: That only seems to be an app now, not a website. There's also no email address for me to contact Weight watchers, so Weight Watchers can contact me and I'm expected to phone back. I think I'm not happy about is new users being offered reduced rates rather than offering fair pricing to all customers. I'd like to delete all my details from ww but I can not.
- [R469] awful app: essentially you can only easily track foods that are pre packaged from well known supermarkets, homemade meals? nah . wanna try and add calories from something as simple as homemade scrambled eggs ? hahaha good luck with that . app is a joke , i’m paying £10 a month for WHAT?! wish id just gone back on GLP tracking app i was on , even that had a much more user friendly and day to day
- [R677] Give me a win!: I hate the fact that this app doesn’t focus on showing my weight loss! The chart to find your progress is difficult to find, not very detailed, and just a let down. There should be visible goals reached! Not some silly little tag that says -5lbs. Can we please change this to celebrate wins more?? I will also say that this app now seems to be more focused on American food. It do
- [R6] Great way to easy weight loss: Found the app an easy way to monitor food intake, activity. I am accountable to myself and found it very easy to use.
- [R8] WW App: Great app, easy to use! Worth the time to tracking and following the results. 👍
- [R13] I love it: I have been following this since June and I went from 230 to 180 so far. I can also watch my macronutrients to see my percentage of daily requirements. My blood pressure is also back to normal and I have better energy. Doesn’t always give me the exact info I want but no apps do. I can usually make do. Looking for points for some brand name or restaurant items that can’t be found.
- [R19] Love it!!!: I love the WW app it keeps me on track
- [R10] Love this app: This makes tracking so easy. A person can add recipes/foods as well as search for restaurants.
- [R15] A Great Help To Keeping Your Plan On Track: This app is a powerful tool in tracking your progress and helping you reach your weight loss and fitness goals. Easy to use with a huge database of foods, restaurants, and store brands.
- [R21] Shopping assistant: I like the app because while shopping I can scan the products and make choosing easier. And I have dropped close to 40 lbs in about 11 weeks.
- [R39] Scanner: I love to be able to use the scanner to scan different foods. Also love to be able to take a picture of the foods in an estimate of points.
- [R11] Journey: I have lived the generations of WW programs since 1974. I have always felt I was coming home when I came back after time away. Each revision has refined a realistic plan to be even better. I am enjoying this journey so much and it is working!
- [R16] My favorite diet plan that works for me.: Many years ago I lost about 80 pounds with WW. My favorite diet plan of all times. It’s balanced, healthy, easy to follow if you are serious about loosing weight. Love all the recipes, free foods, and easy to navigate ap. I was able to maintain the weight loss for years. It a diet plan that is so easy to adapt to your life style, it’s a realistic way of ea
- [R38] Dscharles: This app helps me commit to my health and diet! My AC1 is down and I am feeling great
- [R1] Returnee: I’m eating better than I have in years and having some good returns. Access to meetings and workouts online are a boon ☺️
- [R24] Not Alone: It’s getting started the best part is you don’t have to do it alone. Whenever you feel weak, you can go online and attend a workshop to help support you. But it’s really the encouragement and support you get in the face-to-face meetings.
- [R2] Great app: Great app and interface
- [R14] Revised application: The new app is easier to navigate and is very user friendly
- [R25] Hard to navigate: I really don’t like the new WW app. It is so hard to use. I want to just log my food in and not have to go through hoops to get to breakfast lunch dinner and snacks. I find it cluttered and not easy on the eye or easy to log in your food. I really hate the changes.
- [R275] Where are the points: Knowing the points is key to WW so why now on foods do you only show protein and fibre and you have to click in it to find points… this is particularly annoying in the dining out page where you want to make wise choices ..
- [R447] How many points?!: Since the latest update you can’t quickly see how many points an item is in all in. Less likely to check and track as it’s now longer to see point value. Change it back please!
- [R497] New App is Frustrating: I really enjoyed the old weight watchers app and found it easy to use. The program definitely works if you follow it and it’s nice to get points back for exercising. However the new app is frustrating. You used to get a summary of each meal as soon as you clicked onto the app, now you have to click into that. I don’t like that the GLP-1 tab is one of the main tabs at the bo
- [R711] Could be better: The recent changes to the app leave me searching a bit more to add food and see how my day is going. Before it defaulted right to your points and what you had eaten that day.
- [R747] Can’t access Connect: Have been a member for a while. Tonight, I cannot access Connect. I have tried everything suggested by the virtual assistant and even deleted the app to reinstall. Technical assistance is not available until next week. This program is entirely app based and there is no tech support? So, you pushed an update and crashed Connect.
- [R503] Not as good as it used to be: In the food database, there are mostly commercial and prepackaged foods and not enough real foods for those of us who cook at home. Your food search engine is not as comprehensive as it used to be.
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store