WeightWatchers Program
The WeightWatchers app is generally praised for its ease of use in tracking food and activity, and its effectiveness in supporting weight loss, but recent updates have introduced significant usability issues, making it more complicated and less intuitive for many users.
The WeightWatchers app is widely appreciated for its user-friendly interface, scanning capabilities, and comprehensive tracking features that help members stay accountable and achieve weight loss goals. However, recent updates have led to widespread complaints about increased complexity, difficulty in finding key information like points, and various glitches, frustrating many long-term users.
What users like
- Easy to use for tracking food and activity, helping users stay accountable and on plan.R1R2R4R5
- Recipe features, including searching by ingredients and meal planning, are highly valued.R1R936
- Scanning feature for products makes it easy to look up points and make informed choices.R1R4R8R30
- Helps users make healthier choices and supports significant weight loss.R1R20R21R28
- Syncs with other devices like smartwatches and provides macro breakdowns.R8R9R22R30
What users complain about
- Recent updates have made the app more complicated, less intuitive, and harder to navigate.R19R230R267R280
- Key information like daily points and weight progress is now buried and requires multiple clicks to find.R19R274R449R495
- Users report glitches, crashes, and issues with tracking, editing, and saving food items.R247R521R574R700
- Customer service is frequently criticized as terrible, with difficulties in canceling subscriptions and hidden charges.R67R105R212R487
- The app is perceived as less user-friendly for homemade meals or non-standard foods, and lacks support for specific dietary needs like Celiac disease.R8R471R831
- The inclusion of GLP-1 related features and tabs is annoying for users not on medication and cannot be removed.R499R853R855
- Some users find the app's text too small or the new design difficult for those with vision issues.R486R839R852R862
Latest update · v11.24.0
What the developer says changed (the verdict above weighs this against what reviewers report):
We've debugged and improved your app experience, worked on issues that caused crashes, and fine-tuned a handful of things behind the scenes, all to empower your WW journey and help you build habits for a happy, healthy life.
Recurring themes
Who it's for
This app is for individuals who benefit from a structured points-based system for weight loss and appreciate tools like food scanning, recipe features, and activity tracking R1R4. It is particularly suited for those who are diligent about logging their intake and enjoy the accountability the app provides R6. It may not be ideal for users who prefer a simpler, less cluttered interface, have specific dietary needs not well-supported by the app, or those who are frustrated by frequent, complex updates and poor customer service R398R471R716.
Evidence note: The recent reviews skew significantly negative regarding app updates and customer service, which contrasts with the high lifetime rating. The high number of positive reviews for core tracking functionality are primarily from US users, while negative feedback on updates and complexity is widespread across US, GB, CA, and AU.
Frequently asked
Are there issues with the app's recent updates?
Is it easy to track food and activity with the app?
Do users report problems with customer service or billing?
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R1] I love the recipe feature: I love the user friendly nature. I use the scanning aspect of the app often. The zero point foods really keep me on plan! My favorite part of the app is recipes. I use the search feature of "what’s in your fridge" to make a weekly meal plan. I use the recipe app every week! I am loving the GLP-1. I was having issue with stabilizing my glucose and switched to a GLP-1+
- [R2] Easy tracking: Love the WW app and how easy it is to track and plan your meals.
- [R4] WW Has a great app: Easy to scan items, look up restaurant points, etc. The app keeps you on program. The app tracks my Fitbit steps.
- [R5] I love this WW app: Keeps me accountable
- [R936] WW App: Easy to find recipes using products readily available in store. Food has a great flavour and quite easy to make. Tracking points is simple.
- [R8] On track: This app syncs with my iWatch, my favorite go-to foods, and makes entry of frequent meals easy. When I forget to enter a meal, the day with the missing meal will not register as a healthy day until I complete the day. I love that you can scan products like yogurt but I don't eat a lot of boxed or canned goods. Doesn't work well on artisan breads. I do a little lot of cooking from scratc
- [R30] Awesome tool!!: With this tool there's no excuse for NOT tracking! All of my food info is at my finger tips. I especially appreciate the ease of scanning foods. Keeping track and staying connected doesn't get any easier than this! I love the macro breakdowns. This tool is full of information!!
- [R20] Love app: I’m loving the app. I can already tell it’s causing me to make better & healthier choices!
- [R21] SATISFACTION Lost 87#, the program app is FANTASTIC!: The app is fantastic easy to use and record points accurately to foods in the meal you are consuming. Met my expectations abound & beyond! The WE app makes it so easy to monitor your points and to date I have lost 115 lbs. I’m becoming a Lean Mean Machine!🤗
- [R28] The program saved my life: I love this app! And I love the new upgrades. It makes it so much easier to navigate. I attend several in person as well as virtual workshops. I like it that you made it so easy for me to RSVP all of my workshops. It’s it’s literally just a touch of a button. All the upgrades are top-notch. Thank you for the upgrades. This program is very important to me it’s helping to
- [R9] WW App: Easy to use if you just take your time Really like the Macros Weight and activity section. I enjoy connect and find it motivating.
- [R22] Still Goodo!: WW has kept me on track with my eating and workout routine. I love that the app connects to my other devices. I love the new feature that tells me my carb, sodium, etc. consumption.
- [R19] Great App: I don’t like all the updates though, and I’m having trouble finding my daily points and nutrition for the day
- [R230] App: Seems a little too complicated. Too many moving parts
- [R267] Don’t like new app: Too much on the app now. Seems more time consuming tracking.
- [R280] Too complicated and time consuming!: Useful for logging meals, point checking and weight log ins. It’s not for me, too time consuming and could become obsessive.
- [R274] Where are the points: Knowing the points is key to WW so why now on foods do you only show protein and fibre and you have to click in it to find points… this is particularly annoying in the dining out page where you want to make wise choices ..
- [R449] How many points?!: Since the latest update you can’t quickly see how many points an item is in all in. Less likely to check and track as it’s now longer to see point value. Change it back please!
- [R495] Love the programme. Hate this new app!: I recently signed up again to Weightwatchers but have decided to cancel. This new app just doesn’t work for me. I hate it. It’s much too complicated and clunky now. This is my second review. I would have left it there but this morning I decided to look at the weight graph to see how much I had lost. It’s no longer on the dashboard but carefully concealed som
- [R247] Tracking Matters!: IF YOU WANT TO BE SUCCESSFUL YOU MUST LEARN iTO TRACK EVERYTHING BEFORE YOU PUT IT IN YOUR MOUTH!! Wish the App would track more name brands and not glitch as Much as it does with tracking days and results! Needs to include European foods now being sold in the USA as well as abroad. You should be able to preprogram your days when you are away and there is no internet service to
- [R521] App very glitch lately: App does not work as well. It is very glitch. Sometimes search does not work. And it is so frustrating to keep adding food… this will probably be my last month using it.
- [R574] Time stamp or entry: Since i updated i dont have my charms on the home page, i dont have my meal breakdowns anymore, my weight shoes first at the bottom of the page rather than activity. I have tried shutting down/ logging off .
- [R700] New update: Now suddenly I cannot even log in. When I asked for a magic link - nothing. Could you please only update if it actually improves the app, not when it makes it worse, which is the usual result.
- [R67] Med + is a scam: Just be aware if you sign up for the overpriced med plus program. The medications are not included. It does mention it in a small section at the top corner before you sign up, but the list of what the program does provide is very misleading. You’ll get scammed into an overpriced commitment. Overall, very disappointed that weight watchers has taken this route and that this is how t
- [R105] Terrible Customer Service: Do read the fine print and each plan!! No longer can you cancel and then come back. They saddle you with charges that cannot be reversed. As a lifetime member it’s just sad because I will NEVER come back!!
- [R212] Terrible customer service: The worst customer service
- [R487] Feeling cheated: That only seems to be an app now, not a website. There's also no email address for me to contact Weight watchers, so Weight Watchers can contact me and I'm expected to phone back. I think I'm not happy about is new users being offered reduced rates rather than offering fair pricing to all customers. I'd like to delete all my details from ww but I can not.
- [R471] awful app: essentially you can only easily track foods that are pre packaged from well known supermarkets, homemade meals? nah . wanna try and add calories from something as simple as homemade scrambled eggs ? hahaha good luck with that . app is a joke , i’m paying £10 a month for WHAT?! wish id just gone back on GLP tracking app i was on , even that had a much more user friendly and day to day
- [R831] No support for Coeliacs: There is no option to add Coeliac disease as a health condition. Instead every time you go to look for recipes you have to add the gluten free tab. Quite disappointing for the price paid per month.
- [R499] New App is Frustrating: I really enjoyed the old weight watchers app and found it easy to use. The program definitely works if you follow it and it’s nice to get points back for exercising. However the new app is frustrating. You used to get a summary of each meal as soon as you clicked onto the app, now you have to click into that. I don’t like that the GLP-1 tab is one of the main tabs at the bo
- [R853] Not a fan of the update: The update has moved things around in a way that is not user friendly. Everything that used to be front and center is now multiple clicks away. I can’t easily see my food diary from the homepage and yet there is a shortcut to a GLP-1 page which is irrelevant to me.
- [R855] 2026 app not intuitive: Not a fan of the new app at all. I liked having the meal categories on the Home Screen, to quickly tap into. This one lags and changed it from Breakfast to Lunch when I was entering foods. I also don’t like the new tabs - the Experiences tab seems like a waste of time for me and as for the GLP-1 tab… I’d really rather NOT be reminded people are losing weight by injecting th
- [R486] Text: The text is so small it’s a job to read it when scrolling to find the food your looking to track
- [R839] Very Disappointed: Very disappointed in the new app W.W developers, you have now rendered an app that I could use perfectly into a frustrating experience. How much thought and planning went into making sure the new app was accessible for blind and low vision members who use a screen reader and voice over to navigate your app? Before this update, although a little tricky I was able to use every as
- [R852] 👎 to the new update: I really don’t like the updated app. The layout of the previous app was great before - a clearer layout, bold headings, a simple layout, good for those with vision issues. I also don’t like the change to when your track your weight, it is boring and unmotivating now. Please change it back!
- [R862] New update sucks: The new update has a paler look to it. Makes it harder to see for someone with vision issues. The previous version had a darker look and was much easier to see.
- [R6] Track, track, track: The only way to be true to yourself. Track every morsel even if it puts you in negative numbers.
- [R398] Too complicated: Every time the app gets updated, it adds a layer of complexity that isn’t required. It takes away the choice of what data I want to see on the front screen. I like the programme but hate the app. It takes me too long to navigate to where I want to be.
- [R712] WTF WW?!: What the heck happened to the POINTS?! You know, the thing weight watchers is based on?! My food log does not show how much points I’ve eaten per meal, I have to click on each individual item to see. I don’t give a hoot how much protein or veggies are in my meal, you provide the macros BS at the bottom anyways. Even searching you can’t just immediately see how many points for an item. I
- [R849] Bad new update: Honestly team, the new update is terrible. It’s not intuitive, and makes it hard to find the things most important to me (and I’m sure countless other users) - weight and daily totals. Why make us dig through multiple screens to get our daily point total? Why bury the entire POINT of this program in multiple clicks? This needs to be fixed for sure, you’re going to lose so many memb
- [R56] So easy!: I live by the app for tracking. It’s convenient and very user friendly.
- [R65] App: The app is very easy to use and helps you to stay on track.
- [R716] Won’t cancel my subscription: I’ve tried to cancel 4 times and I keep getting charged, if this issue isn’t resolved I’m issuing a stop payment and revoking access through my bank because it’s absolutely abysmal that I can’t cancel my subscription until 2027. Don’t use this app they’re a bunch of scam artists you can just count calories and get the same results
- [R833] do not use: do not use! they trap you in! they say they are giving you a good deal but when you try to cancel it will say it’s been cancelled for a year later. they trap you in for a year and you can’t even delete your account it will still charge you! it is ridiculous! i’ve tried to use the 24/7 chat bot to cancel but it won’t let me and tells me to call during the hours. i will be calling and co
- [R742] Can’t access Connect: Have been a member for a while. Tonight, I cannot access Connect. I have tried everything suggested by the virtual assistant and even deleted the app to reinstall. Technical assistance is not available until next week. This program is entirely app based and there is no tech support? So, you pushed an update and crashed Connect.
- [R856] New version crashes when sleep manually tracked.: I updated to newest version this morning and the app shuts down after going into manual sleep tracking.
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store