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Updated July 2026 · real, multi-region App Store reviews
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Is it worth paying for

Keeper Password Manager

65
Value score / 100 Worth paying? Depends It depends

Keeper Password Manager is a highly-rated, reliable password manager with excellent customer service, but its value is significantly diminished by frequent, substantial price increases and aggressive upsells.

Free to download seen up to $91.99 4.9★ lifetime (227,728) since 2019

Keeper Password Manager is a well-regarded app for securely storing passwords and other sensitive information, praised for its ease of use and strong security. However, many long-term users express frustration over escalating subscription costs, aggressive upsell tactics, and a perceived decline in free features, leading to questions about its overall value.

Free vs paid

The free version of Keeper Password Manager has become increasingly limited over time, with users reporting that essential functions like editing existing passwords, adding new ones, or deleting old records are now paywalled R69R87R317. Some users also experienced being locked out of their data until they subscribed R91. The paid subscription offers full functionality, including secure storage for passwords, notes, and other data, syncing across multiple devices, and access to customer support R10.

Value complaints

  • Prices have significantly increased over time, with many users reporting annual costs doubling or more, from initial rates like $14.99 to $39.99, $42.99, $50, or even $91.99, often without prior notice.R6R30R38R42
  • The app aggressively pushes users to upgrade to paid plans or purchase additional storage, even for existing subscribers, through constant pop-ups and by paywalling basic features like editing or adding passwords.R69R75R80R87
  • Users report issues with auto-renewal, including being charged weeks in advance without refunds, being charged for unwanted additional storage, or being charged after attempting to cancel.R2R4R59R91
  • The cancellation process is described as difficult and frustrating, often requiring users to contact support rather than allowing direct cancellation through the app or account dashboard.R23R99R436

Where it delivers

  • Many users find Keeper to be an indispensable tool for managing a large number of passwords and other sensitive information, praising its security and ease of use.R1R8R9R10
  • Customer service is frequently highlighted as excellent, with support staff being helpful, patient, and effective in resolving issues like account recovery or technical problems.R3R11R26R47
  • The app is reliable for storing and accessing information, with many users having used it successfully for many years, even over a decade.R4R8R10R11
Worth paying if

It is worth paying for Keeper if you prioritize strong security, reliable password management across devices, and responsive customer service, and are willing to accept the current subscription price and potential future increases R1R3R10R11. It's also suitable for those who need to share important family information securely .

Skip / stay free if

Skip Keeper if you are sensitive to frequent price increases, aggressive upsell pop-ups, or prefer free alternatives like Apple's built-in password manager R6R30R38R42. Also, users who frequently forget master passwords or recovery phrases might find the recovery process frustrating .

Evidence note: The reviews show a strong dichotomy between long-term satisfaction with the core functionality and growing frustration with pricing and monetization strategies. Recent reviews are heavily skewed negative due to price hikes and paywalling of features.

Frequently asked

Is Keeper Password Manager free to use?
Keeper Password Manager offers a limited free trial R281 but has increasingly restricted free functionality, with users reporting that essential actions like editing or adding passwords now require a paid subscription R69R87R317.
How much does Keeper Password Manager cost?
The price for Keeper Password Manager has significantly increased over time, with users reporting annual costs ranging from $39.99 to $91.99, up from previous rates like $14.99 or $22.99 R6R38R60R74.
Is Keeper Password Manager secure and reliable?
Many users attest to Keeper Password Manager's strong security and reliability, having used it for years to protect sensitive information without issues R1R14R17R20.
Does Keeper Password Manager have good customer support?
Yes, Keeper Password Manager generally has good customer support, with multiple users praising the helpfulness, patience, and professionalism of their support team in resolving issues R3R11R26R47.
Are there issues with auto-renewal or cancellation?
Yes, several users have reported issues with auto-renewal, including being charged early or for unwanted features, and the cancellation process is often described as difficult, requiring contact with support rather than direct in-app cancellation R2R4R23R59.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R6] 1/5 · US very expensive: from when I started the cost has more than doubled and keep going up, it seems, every year.
  2. [R30] 1/5 · US too expensive: Been using them for five years and every year they go up there’s cheaper better options out there and that’s where I’m going expect your price to up Only app I’ve ever had that does that
  3. [R38] 3/5 · US Frustrating that the prices keep rising: I've been using this program for years, since January 2011. I've loved it, which is why I've used it so long, my mom started using it a few years after me. However, the constant price changes are frustrating and not it is $42.99 per year? I'm so tired of subscriptions in general, but certainly when it is this much. I don't use this across multiple devices,
  4. [R42] 2/5 · US Don’t get started: I have used this one for years and have tried to switch because their price keeps going up and up now it’s 50 bucks a year. Seems crazy for a password keeper. They make it virtually impossible to switch. Don’t get started.
  5. [R69] 1/5 · US Forces you to upgrade to edit passwords: Recent update is forcing you to upgrade to paid package for any editing of the passwords
  6. [R75] 1/5 · US Replacing keeper: Not the only game in town. Trying to add medical insurance info as a picture today. Keeper tried to force an upgrade to some amount of disk space, at a stupid price. Dumb clowns. Used a picture anyways and copied the text from the picture. Thanks for making a difficult day worse with a stupid, needless upsell. You just burned 10 years, probably longer, of customer loyalty. C
  7. [R80] 1/5 · US Good app, very annoying pop-ups: So annoying that I’m taking the time to write a review. The pop-ups to upgrade my subscription are so annoying that I am actually deleting the app. They’ve driven me nuts for too long.
  8. [R87] 2/5 · US You’ll need to pay eventually: It’s free for the first 10ish records, then after that you are prompted on every move you make on the app to upgrade to a $40something dollar plan. You can’t even edit your old records if you changed a password. How are you gonna tell me I can’t change my records?
  9. [R2] 3/5 · US Auto-Renew is a gotcha.: Good product But…They will charge your account three weeks ahead of time before the auto renew date and NOT give you a refund.
  10. [R4] 2/5 · US Works fine - Read the fine print before subscribing: I’ve had this app for about. 5-6 years. I used it bunch in the beginning but once I switched to an IPhone I never had the need for the Keeper app. Unfortunately it has been on auto renewal and somehow along the way additional storage was added to my account. I didn’t ask for it or have the need for it and if you look inside my account you would
  11. [R59] 1/5 · US Renewal and pay: I love this app but it says I need to renew and pay all the time and I am now having over charging issues I’m trying to get through
  12. [R91] 1/5 · US Even when you cancel they charge you: I was held hostage a year ago by this company. Used them for years for free and then all of a sudden I needed a subscription to access a PW I needed. I reluctantly subscribed bc I needed that PW at that moment. Fast forward a year later after i immediately cancelled my subscription and they changed me for a full year without my knowledge. Impossible to get
  13. [R23] 1/5 · US I’m possible to cancel: The app doesn’t allow the opportunity to cancel, it’s an extra headache for users and would caution against anyone who would like the option to cancel on the app without having to contact their support team.
  14. [R99] 1/5 · US Shady and frustrating cancellation process: Extremely frustrating experience. I tried multiple times to cancel my family plan online, only to find out there is absolutely no way to do it through your account dashboard. You are forced to jump through hoops and submit a support ticket just to stop the auto-renewal. Deliberately making it this difficult to cancel to trap users into paying for another
  15. [R436] 3/5 · GB Unsubscribe oddness: App works OK but when you try to unsubscribe from the emails that are sent you are sent to a page that states “0ops. This page doesn’t exist”. Not good when planning to use a service to input sensitive info on. Rather than send emails I suggest the developer fix this as it gives the wrong impression.
  16. [R1] 5/5 · US President: One of the very best program I use daily. Highly recommend to anyone.
  17. [R8] 5/5 · US Membership: I have used it for more years than I know. I love it!
  18. [R9] 5/5 · US Aplicación: Es una aplicación segura y fe fácil accesibilidad
  19. [R10] 5/5 · US Have used this app for 15+ yrs!: Couldn’t live without this app. Buy it and you won’t regret it! Definitely worth the money!!!Used it while employed as an Exec Asst and now that I’m retired, use it even more for EVERYTHING that needs a password. Plus you there’s space where you can keep all kinds of notes and history for each entry..if you need to. LOVE IT!
  20. [R3] 5/5 · US 5 Star Customer Service: Excellent customer service! Walked me through the whole process of getting my account back up after I got a new phone and lost my password. Great product and service.
  21. [R11] 5/5 · US Happy camper.: Absolutely no complaints and have used this service for several years. The one time I did reach out with a few questions they were awesome!
  22. [R26] 5/5 · US GREAT APP- GREAT SUPPORT: Used this app for YEARS and had two small issues- one I accidentally signed in under my old email and thought I lost all my passwords but the support team was able to help them. Today, “Kevin” in support helped me navigate through a nightmare to fix the same issue. He was patient, kind and professional. Thank you! I am a dedicated customer!!
  23. [R47] 5/5 · US Fast Help: Just had a problem with downloading documents. I emailed support on a Sunday morning and Clariece got back to me immediately with the solution and even followed up. Great app, I’ve had it for years.
  24. [R281] 3/5 · GB ONLY 1 MONTH TRIAL: App looked good so downloaded & got passwords sorted, only to then find it's just a month's free trial then £40p.a. Should be mentioned up front as many other free apps out there to us.
  25. [R317] 3/5 · GB Recent changes have let them down: I’ve had this app for so many years, it’s been great and I’ve always recommended it. They have recently made changes where your basically forced to subscribe to 1 of 2 premiums if you want to be able to use functions that use to be ie auto fill, add new passwords. I don’t disagree with the option to upgrade but I do disagree with changing the free options so they
  26. [R60] 1/5 · US Money Hungry: I’ve had this app forever it seems like, and I used to pay $14.99 annually for many, many years! Last year (2025) they increased the price to $39.99, and now they want to increase it again?! I’m about to cut ties with Password Keeper. The passwords app on iPhone works just as well and gives the option to add notes, codes, passkeys, and share with family. So why am I going to continue
  27. [R74] 2/5 · US Can’t do the price any longer!: This has been a great app, I used it for 4 years. However they keep raising the price of it. I started out paying $80 per year and that was the cheapest route, but I’m not paying $91 per year for this. I’ll find something cheaper. Shame… I liked it.
  28. [R14] 5/5 · US Love this app: I’ve been using Keeper for years and it’s been incredible useful in a variety of situations. I feel confident that my personal information is safe and secure.
  29. [R17] 5/5 · US Password Protection: Best password protection on the planet! It’s encrypted and I have had keeper for years!
  30. [R20] 5/5 · US Best Password keeper ever: This is the best password keeper. Never had any issues whatsoever!

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store