Recent Facebook reviews indicate a significant decline in user experience due to an overwhelming number of ads, persistent technical glitches, and a lack of effective customer support, despite some users still appreciating its core function for connecting with friends and family.
Facebook continues to be a primary platform for connecting with friends and family globally, with many users appreciating its ability to foster connections and provide information R3R16R20. However, recent updates and changes have led to widespread frustration over excessive ads, technical issues, and a perceived decline in content quality, with many users expressing dissatisfaction with the current state of the app R4R10R41.
What users like
What users complain about
- Excessive and intrusive ads disrupt the user experienceR4R10R31R41
- Frequent technical issues, including crashes, inability to open responses, and marketplace errorsR10R193R216R293
- Poor or non-existent customer service, especially for account recovery and hacking issuesR5R17R50R54
- Marketplace functionality is problematic, with irrelevant listings and restrictionsR2R13R19R21
- Updates introduce undesirable design changes and reduce functionalityR1R25R35R58
- Concerns about censorship and inconsistent content moderationR36R37R67R78
- Difficulty with account access and verificationR6R32R42R81
- Newsfeed is cluttered with unwanted suggested content and less from friendsR40R47R170R180
- Battery drain and poor image/video quality for storiesR178R85R320
Latest update · v569.0.0
What the developer says changed (the verdict above weighs this against what reviewers report):
Our teams have solved many crashes, fixed issues you’ve reported and made the app faster.
Recurring themes
Who it's for
Facebook is for individuals who prioritize connecting with friends and family globally and are willing to tolerate a high volume of ads and potential technical issues R3R16R66. It is not for users who expect a clean, ad-free experience, reliable customer support, or consistent marketplace functionality R4R50R13.
Evidence note: The recent reviews skew heavily negative, with a significant focus on ads, technical issues, and poor customer support. While positive reviews exist, they are fewer and often general. The overall lifetime rating is high, suggesting a recent decline in user satisfaction.
Frequently asked
Are there too many ads on Facebook?
Does Facebook have good customer support?
Are there issues with Facebook Marketplace?
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R3] Love at first try: I’m addicted to Fb and I love the means of connection with friends around the world.
- [R16] Thank you: Facebook has taken me closer to important people that for different reasons have been away from me for a long time, and I am really greatful for that.
- [R20] Relate: Facebook helps millions of people connect in the world. This is the only venue you could find meaningful and relatable information, well, of course without culling the entire web. Fuve Star for fb. Keep it going.!
- [R66] The best platform possible!: Facebook to me is so valuable because it gives us the easiest way possible to connect with friends and family. How could I get any easier? I don’t know I don’t know. Thank you, Facebook for making my life better in every way. Sincerely, Frank Piccolo
- [R71] Facebook is awesome: I use Facebook to get info, for entertainment, and staying connected to love ones, family, and friends. One of the greatest apps ever.
- [R77] Yvonne Rodriguez: Thank you for allowing us to promote our Buisness on here Facebook is what changed this world
- [R209] iPad mini: So far so good I'm new at using Apple products my experience with Facebook app so far has been pretty good I like the way I can navigate quickly load time is pretty fast...yea I like it. The only drawback seems like this is an older version of Facebook on iPad
- [R4] Too many ads , algorithm not refined enough: Title says it all
- [R10] Problems: I have to go in and out of Facebook to be able to open responses. It gets old I get very irritated with the adds at the bottom of posts! If you hit them by accident you get messages. These need to be removed!
- [R31] Too many ads 😡: For the past few months, I've been getting video ads; it's frustrating That's not good
- [R41] From bad to worse!!!!!: Almost useless! I get more ads than I see updates from pages and friends! Can’t expand on a friend’s post because, surprise! It’s an ad now because the app refreshed the ads! I would rate zero or negative stars if it were possible!!!!!
- [R193] Facebook Marketplace: “Cancel Order” Option issue. Hi! I have an issue with how it’s hard to reach out to customer service on the app when there’s an issue. I wanted to contact you guys to point out that there’s a problem with the option “Cancel Order” when you issue an online payment on facebook marketplace. When I click it, there’s an error saying “there’s something wrong with this page”. I mus
- [R216] Facebook: Facebook likes to lag a lil bit
- [R293] It’s ok when it works: A lot of the time the samara function just doesn’t work, you can properly add text to your story posts. Frustrating.
- [R5] Meta Hack and lost over 20 Years of work: A boy name Gabriel Solis QuisQuina hacked into my Meta Account and posted some things involving a minor. When I try to retrieve this download report, it will not allow me to review it. Meta is a generated A.I. that will allow a person to hacked and retrieve people’s data and it will take months to get an account back. This really piss me off
- [R17] You don’t really matter: Facebook supports hackers over page owners. I lost my page of 20 year to a hacker and got zero help from meta or facebook!!
- [R50] No customer service or support: AI customer service is unhelpful and did not help me retrieve my account. So many years of progress lost because they wanted to disable my account for literally no reason, and I can’t talk to a single person to help fix the issue. AI does not understand what I am trying to ask. This app is a joke.
- [R54] Issues: It would be nice to have a customer service someone that you can talk directly to not everything should be AI
- [R2] fix marketplace.: terrible actions, need to ban or at least give an option to hide dealerships, ‘ad sellers’, overpriced trash.
- [R13] Suspended from Facebook Marketplace for no reason: My account got suspended from Facebook Marketplace with no information explaining why or any proof at all of any violations.
- [R19] Marketplace: I am getting items that are in completely different states that are thousands of miles away I’m not making the drive and they’re flooding my feed I only want things max 30 and you still show me stuff that’s 2000 miles away that and online shopping junk I don’t care about I know very little people who would make a 2000 miles trip for an item on MARKETPLACE
- [R21] ISSUES WITH MARKETPLACE: It was alright at first, now whenever you list an item on marketplace you can no longer list anywhere else. You cannot list in any groups.
- [R1] Facebook updates: Latest upstate present ugly and clumsy. Definitely detract from former pleasurable experience.
- [R25] Gets worse with updates: App was great when you could select friends or groups and only what they posted. Now everything thing has Ai and spam, if it wasn’t for marketplace I would delete this.
- [R35] Tags, hashtags, and more not up to par: Do you hate churches and spiritual people? Can no longer tag people during a Facebook Live. Can’t find the hashtags that used to be used just 3 months ago. Can’t edit a comment during a live (I’m the host) and can’t put up a photo during a live. All this used to be done before. Please bring all these functionalities back!
- [R58] This update is HORRIBLE!!!: Why are we turning it into Instagram? The post content is now UNDER the photos like Instagram, but yet t doesn’t flow the same and it’s horrible. Absolutely horrible. The scroll is not the same and it looks ridiculous. Put it back 😭
- [R36] Censorship: Be careful what you say or they will censor you unless you are a leftist. They have ads showing graphic porn for ai bs and if you report it they say it doesn’t go against standards but if you say the F word they restrict your account. Make it make sense
- [R37] Facebook natzi’s: “One star. Facebook’s moderation feels like a joke, random violations, inconsistent enforcement, and censorship that hits ordinary users while the worst content somehow survives. It’s a frustrating, opaque mess that kills real conversation and makes the platform less useful every day.” Facebook says it removes content that violates its Community Standards and offers a review pro
- [R67] Add: You find it necessary to put ads right at the bottom of our pictures and videos. Why do you find it necessary to do that to ruin everybody’s videos and pictures? That’s just a horrible thing to do to people that use Facebook that make money for you and you treat us like this. Also comments, why do you get to decide which comments should be out there instead you filter them out what you think
- [R78] George Carlin joke: You removed A George Carlin joke. What is going on with META way too much censorship on people. You are making people question your protocol.
- [R6] Help Facebook: I really need to get info my other account but can’t remember old info cause sum1 stole my phone and it had all my acct on it😒
- [R32] Account creation: I literally can not use my real name when making an account it won’t let me
- [R42] This App Is Trash: I’ve been on FB since 2012. My account was randomly flagged and account suspended with no explanation whatsoever. It now won’t let me appeal as it is throwing random technical errors, and it won’t even send the code to my phone to reset. I only post once or twice a day. I’m trying to build a content business. Do better meta.
- [R81] Help: I need to update my number after changing services and this seems almost impossible, it actually asks me if I would like to update “yes” then I see a blank page 😩
- [R40] Go back to the old Facebook!: So tired of seeing suggested content! I only want to see groups and pages I follow and my friends. For the love of god please stop with the suggested content.
- [R47] Once a good platform: It looks Facebook became bot hatchery. This garbage doesn’t even have organic posts anymore. Application itself works great.
- [R170] Too Many Ads, Few Friends Posts: I really thought Facebook would keep me connected to my friends, but over time all I’m seeing are ads. And, the posts I get from friends are several days after they posted, then I’ll get a new post notification on the same post that I’ve already seen. At least so far I still get my kids and grandkids posts.
- [R180] Unwanted Posts: I don’t like to see random disturbing posts pop up on my wall. I am constantly trying to “unfollow” or “hide”. When I request once to remove snake and reptile permanently, I don’t want to keep removing them. I wish the cover photo showed more of the photo like it used to.
- [R178] Battery drain: This app is battery hungry please make it more efficient!!
- [R85] Low quality story ruined the original picture. Too bright and blurry.: Low quality story ruined the original picture. Too bright and blurry. Rate 0/10
- [R320] Ads Upload quality problem.: Ads is too much now ,And quality get reduced when upload a picture or story.
- [R18] No false face on Facebook: Having a good time with my mates! Civil and easy access.
- [R68] Great App but…: I do love Facebook but I have to say lately the ads are getting ridiculous. I get that with ads is how you can make it free but literally ever other post is an ad. I don’t even see friends stuff much anymore. It’s frustrating
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store