Evernote
Evernote is a powerful, long-standing note-taking app with strong organizational features and cross-device syncing, but recent, significant price increases and a perceived decline in free tier utility have made it a contentious choice for many users.
Evernote offers robust note organization, quick syncing across devices, and useful features like web clipping and AI summaries, making it a powerful tool for many long-term users R7R19R49. However, recent substantial price hikes, with annual subscriptions reaching $250-$260, have led to widespread dissatisfaction and cancellations, as many users feel the cost no longer justifies the value, especially given perceived issues with AI features and a degraded free experience R2R10R14R18.
Free vs paid
The free version of Evernote has significantly degraded, with users reporting constant pop-ups for upgrades, forced advertisements, and a reduction in core functionalities like multi-device syncing R3R9R20R22. Some users even report being blocked from accessing their old notes or hitting limits on notebooks in the free tier R25. The paid version offers features like quick syncing across multiple devices, robust organization with tags and folders, and AI functionalities such as summarizing notes R7R19R29R49. However, even paid users report issues like being unable to place the cursor in notes, slow performance, and buggy search functions R8R31.
Value complaints
- Annual subscription costs have drastically increased, with many long-term users reporting jumps from $35 to $249-$260 per year, or even higher.R2R12R14R18
- The free version has been significantly degraded, with constant pop-ups, advertisements, and reduced device syncing, pushing users to pay.R3R9R20R22
- Users feel the high price is not justified by the features offered, especially for those not using advanced functionalities or experiencing bugs.R10R13R26R30
- Some users report unauthorized charges or deceptive pricing practices.R4R11R23R65
- The app punishes long-term free users by limiting attachments or blocking access to old notes.R25R308
Where it delivers
- The app is highly effective for organizing various types of information, including documents, receipts, photos, and to-do lists, with good folder and tagging systems.R7R8R29R50
- It offers reliable and quick syncing across multiple devices, which is a key benefit for many users.R19R24R29R74
- Many long-term users find it indispensable for work, personal use, and even spiritual journaling, acting as a "digital brain" or "extra brain".R14R19R50R77
- Specific features like transcription, audio notes, web clipping, and AI summarization are valued by some users.R16R49R87R372
- Despite price increases, some users still consider the quality and utility of the app to be worth the cost.R15R90
You are a long-term, heavy user who relies on its comprehensive organization, cross-device syncing, and specific features like transcription, audio notes, or AI summaries, and you are willing to accept the significantly increased price R15R16R19R29.
You are a new user, sensitive to price, or primarily need a simple note-taking app, as the free version is now considered unusable by many due to aggressive upgrade prompts and limited functionality R3R9R11R20. You should also skip if you are looking for advanced AI integration or reliable customer support, as these areas receive significant criticism R5R17R31R45.
Evidence note: The evidence is heavily skewed towards negative recent experiences, particularly regarding pricing and the degradation of the free tier. While there are many positive lifetime reviews, recent reviews frequently highlight dissatisfaction with cost and new features.
Frequently asked
Has Evernote's price changed recently?
Is the free version of Evernote still good?
Are there issues with Evernote's AI features?
Does Evernote offer good customer support?
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R2] Farewell Evernote: I’ve been using this for 10-15 years and it’s been the lil note taker I love to complain about. I won’t be paying and subsiding their AI upgrades this time around. This is a YUGE price increase. Too expensive and other free tools will be fine to use.
- [R12] No middle ground for solo reference & note users?: I've had Evernote for years, and I was more than happy to sign up for the paid version, originally. Then, the price went up to $170, and'sI grimaced but went ahead, now the price is going up to $250 a year. But there if a longtime user "up yours" choice. I use this for keeping my own records, my own notes, various reference materials and curiosit
- [R14] Price gouging: This used to be a great app. As user for 15 years it has been my digital brain, just as it promised. But now they have more than doubled the fee two years in a row. It is now $260 per year and that is just mind boggling for my use. It’s unfortunate that they raised the price this much. I have now moved all my notes to another product.
- [R18] Unreasonable rate hikes: It used to be a nice app. Now that it has been bought out several times, it’s riddled with AI and they want to charge me $250/yr. For a notes app 😂
- [R3] Pop ups: I love this app It dose almost everything perfectly. But I use this app primarily for quick jotting down of my thoughts. I hate that I have lost many thoughts before because I have to dig through seven pop-ups before I can see my notes! that is ridiculous. I can’t tell you how many times in a quick moment where I need to write something down. I lose it because I’m interrupted while diggin
- [R9] Garbage: Between dwindling down the free version to drive people to pay for items that should be there and more devices and crashing frequently, not that impressed anymore. Used the app for 5 yrs and it's gotten progressively worse, but many of the alternatives including one note are just worthless.
- [R20] Unpaid so annoying: Constant pop ups trying to get me to sign up for paid. Very very irritating
- [R22] Gradual Degradation of Free Version: This app used to be a good free notes app - now every time I open it I am prompted with multiple menus and sometimes even video advertisements trying to get me to upgrade to premium even though I am fine working within the limits of the free version. I’m tired of having to click through 4 screens to open the app.
- [R10] Pricey: The app is good, but the cost is high. The monthly cost for this app is way too high for something that just holds your notes. They act like it’s the only app you’re paying for.
- [R13] Would not recommend: Needlessly expensive and exploitative.
- [R26] Ridiculous Increased Rates: I am a 15+ year user that will be canceling my membership. It was already too expensive for the out of date features, but the new almost doubling of fees is ridiculous.
- [R30] Price Increase: Love Evernote. Long term customer. Price increase outrageous. I am not using many of features. iPad APP not working with message to pay for a second copy? Really ?
- [R4] Advanced rate: The attempts to charge me at the advanced rate were cheesy.
- [R11] Not for new users - predatory pricing: Don’t start using Evernote if you’re a new user. They were bought by private equity and their pricing is now predatory - they get you hooked and then they double the price. But it’s painful to get all your notes off of it so they can keep doubling.
- [R23] Lied about pricing: Broken promises re: pricing for loyal customers
- [R65] Unauthorized charges: They started charging me for an advanced plan without warning or authorization. They are also hiding the billing page from me so I can’t change my plan. I can’t believe they are resorting to such shady dark patterns.
- [R25] Used to be free: Evernote used to be free but I had to sign up for a free trial just to access my old notes and then cancel the trial so I wouldn’t be charged. Good thing I migrated over to Apple Notes as this app’s days are numbered.
- [R308] Miserly Basic tier: The basic account isn’t cheap but is also a bit miserly with benefits - won’t even allow a small number of additional annual image attachments on top of what you’ve accumulated over the years. Feels like the app punishes you for being with them for years - I’m looking for an alternative!
- [R7] My most useful app: I use Evernote frequently on my phone and my computer for work and personal use, Evernote helps me organize my documents, receipts, photos, to do lists, etc. Very useful. Love it!
- [R8] Fine but not awesome: Evernote has several good features and is generally good. Folders work well for organizing notes. Two significant frustrations are: 1. It doesn’t give you an opportunity to return to the same place. You leave your note for an hour, you end up at the front door. Frustrating if you’re trying to get work done! 2. Formatting is picky, idiosyncratic, and doesn’t play well with
- [R29] Evernote is very helpful: I have used Evernote since 2011 and it has served me well. I have literally thousands of notes organized with titles and can search for anything easily. It works well and synchs between devices perfectly. It has a few quirks that are a bit annoying - mostly that a youtube link only works in the android app and not in ipad or mac app. Otherwise, it’s great.
- [R50] Best Way to Organize Ideas and Information!: I do not know how I would survive without this app. I’m a homeschooler, researcher, textile artist and instructor but spent about 30 years climbing the HR and Operations. Part of that time was also consulting in business launches, PR and career pivots. Needless to say, I gather a lot of information and being able to keep tags helps me organize all my th
- [R19] I’ve been using it for years: Evernote is on of the few, truly invaluable programs I’ve used for over a decade. Having a syncing notebook app between all of my devices is incredibly useful to me.
- [R24] Unnecessary blocking with promos: I like the app because it syncs quickly. I don’t like it when I try to open it on the fly and the screen covered with bulletins telling me about new updates. It seems like they roll them out a couple of times a week.
- [R74] Good app across devices, though slowing down: Evernote works well on my desktop and phone, which makes it a good note taking app in my book. A couple updates ago I feel like the loading time slowed down a lot on my Mac, but it’s still good on my phone, which is my primary use case.
- [R77] Great app but very expensive: I’ve been using Evernote for well over a decade now, and I love the app. It went from being very affordable to being extremely expensive. While this app is my personal assistant, I feel like the continued pricing increases are egregious. If these level out, I’ll stay with this app for many decades. If they continue increasing in a rapid pace, I’ll be finding a differe
- [R16] Semi satisfactory: I always have loved Evernote however after promising for years to not go up on prices, they’ve doubled. I’m not happy about it after being a faithful user for over eight years.Nonetheless , the transcription and audio are my most favorite features.
- [R49] Still Using Evernote: Happily “entangled” on Evernote via multiple devices, calendar and tasks. Given the volume of detailed notes is 300+, the “in-app-AI” functionality of summarizing from my internal content has been really useful. Yes… you pay for this.
- [R87] Fantastic, but not perfect: Been using it for more than 20 years. What it does well: - Storing things away, getting rid of nuisance paper, taking input from all over. - What it could do better: Search needs improvement, I used to be able to “share” things from the Mac finder and it seems that stopped working with no announcement from publisher, I used to be able to scan a business card and have
- [R372] It’s great. Just far too expensive: The web clipper and simplify function is great. The price is FAR too expensive.
- [R15] Tried Something Different: Tried to use MS Notes instead of Evernote in order to save money. It sort of worked but not really very well. I’m back to Evernote and glad to be here. The price increase still is worth the quality of the app.
- [R90] Still a good app: A bit sluggish at times, but still a good app and worth the annual fee.
- [R5] Pricey, Weak AI Support: I’ve been a user since 2008. Unfortunately, the combination of the huge pricing increase plus the lack of meaningful AI tools is sending me elsewhere. No .md file support, weak AI integration, and no meaningful way to connect to the most powerful external AI models.
- [R31] Horrible AI: I used to love Evernote and used it for everything, but in the past year or so, it’s gotten slow, laggy, and can no longer reliably find documents when you look for them. They’ve done all in one AI and guess what, it doesn’t work. Every AI feature they’ve added has made it worse. Whoever decided this simple little app needed AI should lose their job.
- [R63] Too expensive: I understand that companies need to profit. However, the price they charge is excessive for what’s offered. I think Evernote should do away with the AI features if it’s driving the subscription cost to $250 per year. One may as well just pay for Microsoft Office at that point. There are better alternatives like Bear and Notion with robust free tiers and reasonably priced pro subscri
- [R154] Note Organization: I think the AI assistant should be able to reorganize my notes hierarchically into spaces, notebooks and then suggest tags. Sadly the AI assistant says it can’t
- [R17] Absolutely the worst support: I thought I would come back to the app after almost a decade, not using it hoping that perhaps it would be a useful addition to my life. Unfortunately, in the past 10 years, I have replaced my phone. That means I no longer have access to the app that the code for my multifactor authentication is in. I open a ticket with support thinking that this should be a fairly ea
- [R45] No Customer Support for Paid Users: NO CUSTOMER SUPPORT Haven’t been able to use a desktop or web version for over a year. Can’t contact support because the desktop app never works. Emails are ignored and new company just keeps shoving more AI garbage in the app. Price hike is ridiculous and I will be moving to another service. I don’t mind paying for a good product, but Bending Spoons has ruined
- [R53] Support is horrible: Support is horrible
- [R92] Still can not export PDF: Despite following instructions precisely, evernote no longer allows me to export a note as a pdf Zero responses from my multiple requests for support
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store