Evernote
Evernote is a powerful and long-standing note-taking app praised for its organization and syncing capabilities, but recent significant price increases and persistent performance issues are driving many loyal users away.
Evernote is a comprehensive note-taking application, with many users appreciating its robust organization features and cross-device syncing. However, recent substantial price hikes, particularly for long-term subscribers, have led to widespread dissatisfaction and users seeking alternatives, despite some positive updates and AI features.
What users like
- Effective for organizing notes, documents, receipts, and photos with tags and folders across multiple devicesR7R8R19R29
- Reliable cross-device syncing for notes and informationR24R29R74R107
- Useful for various purposes including work, personal use, journaling, and managing complex projectsR7R50R78R102
- Some users find new AI features and continuous improvements beneficialR6R49R108
What users complain about
- Significant and frequent price increases are alienating long-term usersR2R5R10R12
- Frequent and intrusive pop-ups, promotions, and update notifications disrupt user experience, especially for free usersR3R20R22R24
- App performance issues including slowness, lag, crashes, and difficulty placing the cursor or saving notesR1R9R31R32
- Poor or non-existent customer support is a major frustration for paid usersR17R45R53R92
- AI features are often seen as ineffective, unnecessary, or poorly integrated, contributing to bloat and price increasesR5R18R31R63
- The free version has been significantly degraded, limiting device sync and forcing users to payR9R22R25R34
- Formatting issues, picky interface, and lack of control over elements like line spacing are frustratingR8R211R376R435
- Search functionality is often reported as inefficient or buggy, failing to find existing notesR31R32R87R310
- Some users report unauthorized charges or difficulty managing subscriptionsR4R65
Latest update · v11.24.2
What the developer says changed (the verdict above weighs this against what reviewers report):
New features: - Toggle titles now support @ mentions, note links, and # tags. - Typing # in a note with no tags yet now guides you to create your first one. Bug fixes: - Viewing a PDF note no longer marks it as modified.
Recurring themes
Who it's for
Evernote is for individuals who need a comprehensive system to organize a large volume of diverse information (notes, documents, receipts, photos) across multiple devices and value robust tagging and folder structures R7R29R50. It's particularly useful for those who consider it an 'extra brain' for work or personal use and are willing to pay a premium for its organizational capabilities R7R102. It is NOT for users seeking a simple, free, or low-cost note-taking app, or those who are easily frustrated by frequent pop-ups, performance issues, and high subscription fees R2R3R9R22.
Evidence note: The recent reviews skew heavily negative, primarily due to pricing and performance issues, which contradicts the lifetime store rating. This suggests a significant negative trajectory in user sentiment. The developer's release notes are minor and do not address the major concerns raised in recent reviews, such as pricing, intrusive pop-ups, or general performance lags. The claim of 'fixed crashes' is directly contradicted by users still reporting crashes R9.
Frequently asked
How much does Evernote cost?
Does Evernote have AI features?
Why are users leaving Evernote?
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R7] My most useful app: I use Evernote frequently on my phone and my computer for work and personal use, Evernote helps me organize my documents, receipts, photos, to do lists, etc. Very useful. Love it!
- [R8] Fine but not awesome: Evernote has several good features and is generally good. Folders work well for organizing notes. Two significant frustrations are: 1. It doesn’t give you an opportunity to return to the same place. You leave your note for an hour, you end up at the front door. Frustrating if you’re trying to get work done! 2. Formatting is picky, idiosyncratic, and doesn’t play well with
- [R19] I’ve been using it for years: Evernote is on of the few, truly invaluable programs I’ve used for over a decade. Having a syncing notebook app between all of my devices is incredibly useful to me.
- [R29] Evernote is very helpful: I have used Evernote since 2011 and it has served me well. I have literally thousands of notes organized with titles and can search for anything easily. It works well and synchs between devices perfectly. It has a few quirks that are a bit annoying - mostly that a youtube link only works in the android app and not in ipad or mac app. Otherwise, it’s great.
- [R24] Unnecessary blocking with promos: I like the app because it syncs quickly. I don’t like it when I try to open it on the fly and the screen covered with bulletins telling me about new updates. It seems like they roll them out a couple of times a week.
- [R74] Good app across devices, though slowing down: Evernote works well on my desktop and phone, which makes it a good note taking app in my book. A couple updates ago I feel like the loading time slowed down a lot on my Mac, but it’s still good on my phone, which is my primary use case.
- [R107] Been using it for years - very happy. They keep updating it on good ways: Simple. Syncs across devices. You can use it in simple ways or for more robust organization. Enjoy it!!! Thankful for it.
- [R50] Best Way to Organize Ideas and Information!: I do not know how I would survive without this app. I’m a homeschooler, researcher, textile artist and instructor but spent about 30 years climbing the HR and Operations. Part of that time was also consulting in business launches, PR and career pivots. Needless to say, I gather a lot of information and being able to keep tags helps me organize all my th
- [R78] My go to for spiritual journaling: I have been spiritually journaling in Evernote for eight years. All your vast improvements have helped me expand and improve my own subtle and direct ways to communicate with my spiritual team. Thank you for all you do and provide for us. Evernote IS the elephant in the room!!!
- [R102] My Extra Brain: I have a learning disability: I cannot remember numbers. I know Ancient Greek, can teach Calculus, etc., can remember long, complicated plots of stories, but I can get simple arithmetic wrong because of some order of magnitude memory dysfunction. Evernote has completely saved me!!! When I am dealing with numbers about an issue (business, academic, whatever), I can write the number
- [R6] Have used this for years now…: And quite simply it must gets better and better, especially with the addition of AI features as of late!
- [R49] Still Using Evernote: Happily “entangled” on Evernote via multiple devices, calendar and tasks. Given the volume of detailed notes is 300+, the “in-app-AI” functionality of summarizing from my internal content has been really useful. Yes… you pay for this.
- [R108] Improvements have been awesome: For a while I had been thinking about ditching Evernote but they have really done a bang up job of continually improving and modernizing the app. Looks like I’m not going anywhere as I’m pretty happy with some of the latest improvements. 😁 Thank you Evernote for all your hard work.
- [R2] Farewell Evernote: I’ve been using this for 10-15 years and it’s been the lil note taker I love to complain about. I won’t be paying and subsiding their AI upgrades this time around. This is a YUGE price increase. Too expensive and other free tools will be fine to use.
- [R5] Pricey, Weak AI Support: I’ve been a user since 2008. Unfortunately, the combination of the huge pricing increase plus the lack of meaningful AI tools is sending me elsewhere. No .md file support, weak AI integration, and no meaningful way to connect to the most powerful external AI models.
- [R10] Pricey: The app is good, but the cost is high. The monthly cost for this app is way too high for something that just holds your notes. They act like it’s the only app you’re paying for.
- [R12] No middle ground for solo reference & note users?: I've had Evernote for years, and I was more than happy to sign up for the paid version, originally. Then, the price went up to $170, and'sI grimaced but went ahead, now the price is going up to $250 a year. But there if a longtime user "up yours" choice. I use this for keeping my own records, my own notes, various reference materials and curiosit
- [R3] Pop ups: I love this app It dose almost everything perfectly. But I use this app primarily for quick jotting down of my thoughts. I hate that I have lost many thoughts before because I have to dig through seven pop-ups before I can see my notes! that is ridiculous. I can’t tell you how many times in a quick moment where I need to write something down. I lose it because I’m interrupted while diggin
- [R20] Unpaid so annoying: Constant pop ups trying to get me to sign up for paid. Very very irritating
- [R22] Gradual Degradation of Free Version: This app used to be a good free notes app - now every time I open it I am prompted with multiple menus and sometimes even video advertisements trying to get me to upgrade to premium even though I am fine working within the limits of the free version. I’m tired of having to click through 4 screens to open the app.
- [R1] Typing problem: When I pull up an existing note I am unable to place my curser in the title or body of the note to type? Why is that happening and how can I correct? With the increase in annual subscription cost there should be no issues…
- [R9] Garbage: Between dwindling down the free version to drive people to pay for items that should be there and more devices and crashing frequently, not that impressed anymore. Used the app for 5 yrs and it's gotten progressively worse, but many of the alternatives including one note are just worthless.
- [R31] Horrible AI: I used to love Evernote and used it for everything, but in the past year or so, it’s gotten slow, laggy, and can no longer reliably find documents when you look for them. They’ve done all in one AI and guess what, it doesn’t work. Every AI feature they’ve added has made it worse. Whoever decided this simple little app needed AI should lose their job.
- [R32] Buggy EVERNOTE: I hate the fact that EVERNOTE no longer lists automatically in Reverse chronological order. If you set it to do that, you have to do it all over again over and over and over and over again. Just wastes my time a lot. Also, the search engine is buggy. Sometimes it fails to find words that are present in Evernote, which I’m able to find through other more laborious methods. When usi
- [R17] Absolutely the worst support: I thought I would come back to the app after almost a decade, not using it hoping that perhaps it would be a useful addition to my life. Unfortunately, in the past 10 years, I have replaced my phone. That means I no longer have access to the app that the code for my multifactor authentication is in. I open a ticket with support thinking that this should be a fairly ea
- [R45] No Customer Support for Paid Users: NO CUSTOMER SUPPORT Haven’t been able to use a desktop or web version for over a year. Can’t contact support because the desktop app never works. Emails are ignored and new company just keeps shoving more AI garbage in the app. Price hike is ridiculous and I will be moving to another service. I don’t mind paying for a good product, but Bending Spoons has ruined
- [R53] Support is horrible: Support is horrible
- [R92] Still can not export PDF: Despite following instructions precisely, evernote no longer allows me to export a note as a pdf Zero responses from my multiple requests for support
- [R18] Unreasonable rate hikes: It used to be a nice app. Now that it has been bought out several times, it’s riddled with AI and they want to charge me $250/yr. For a notes app 😂
- [R63] Too expensive: I understand that companies need to profit. However, the price they charge is excessive for what’s offered. I think Evernote should do away with the AI features if it’s driving the subscription cost to $250 per year. One may as well just pay for Microsoft Office at that point. There are better alternatives like Bear and Notion with robust free tiers and reasonably priced pro subscri
- [R25] Used to be free: Evernote used to be free but I had to sign up for a free trial just to access my old notes and then cancel the trial so I wouldn’t be charged. Good thing I migrated over to Apple Notes as this app’s days are numbered.
- [R34] Terrible Choice: Evernote used to be my number one go to solution allowing multi-device sync for free. Over the years they kept reducing the number of devices you can sync with and now you cannot sync with ANY device. They call it, deviously, “1-device sync”, but that’s very misleading, you cannot sync with any at all. One-device sync means you have the primary method + one device, but that’s no
- [R211] Wish I had control of line spacing: I love so much about this app but it makes me crazy sometimes that I have no control over lone spacing. For example, when writing/or copying a poem into the app I want the space between lines to be less than the space between stanzas. And there’s no way to reasonably cluster bits of lists together. And lists take up too much space, I want tighter spacing … this
- [R376] Love-Hate Relationship: I’ve used Evernote for years and it’s fully ingrained in my life. There are, however, frustrations that tend to sour the relationship on a regular basis. Like, for instance, quirky behaviour on the mobile version of the app (overrides phone screen settings to rotate the app whenever it feels like it, deleting a selection doesn’t work and jolts the cursor elsewhere, navigati
- [R435] Improved with some frustration: Generally good and has improved with the paid version. It still requires improvement in many areas. Eg Bullet/number list, line spacing, absence of movable txt box option, limited colour options.
- [R87] Fantastic, but not perfect: Been using it for more than 20 years. What it does well: - Storing things away, getting rid of nuisance paper, taking input from all over. - What it could do better: Search needs improvement, I used to be able to “share” things from the Mac finder and it seems that stopped working with no announcement from publisher, I used to be able to scan a business card and have
- [R310] Poor search function: I’ve been using this service for a decade and it has not improved. If anything, the search has become less efficient and now I can’t login on my desktop as their captcha doesn’t work. I don’t use any other features such as notes etc because the search options are limited. I’ll invest some time to find a better way to keep my information safe which would allow better search.
- [R4] Advanced rate: The attempts to charge me at the advanced rate were cheesy.
- [R65] Unauthorized charges: They started charging me for an advanced plan without warning or authorization. They are also hiding the billing page from me so I can’t change my plan. I can’t believe they are resorting to such shady dark patterns.
- [R15] Tried Something Different: Tried to use MS Notes instead of Evernote in order to save money. It sort of worked but not really very well. I’m back to Evernote and glad to be here. The price increase still is worth the quality of the app.
- [R58] Used to be cool: I have been a paid subscriber for more than 15 years. I was an enthusiastic evangelist for a long time, but not anymore. I have only 8,452 notes with 16,129 attachments. I am not a big volume user. They just jacked up my annual plan to around $250 per year. When I complained, all i got was a series of bland, ai-generated slop responses. Evernote used to be a community of cool, gee
- [R14] Price gouging: This used to be a great app. As user for 15 years it has been my digital brain, just as it promised. But now they have more than doubled the fee two years in a row. It is now $260 per year and that is just mind boggling for my use. It’s unfortunate that they raised the price this much. I have now moved all my notes to another product.
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store