Runna
Runna offers effective, personalized training plans that help many users improve their running performance, but it is plagued by numerous technical bugs, particularly with Apple Watch and audio, and users report significant difficulties with subscription management and cancellations.
Runna is a fitness app designed to provide personalized running, strength, and flexibility training programs. While many users praise its effectiveness in improving running performance and providing structured guidance, a significant number of recent reviews highlight persistent technical issues and frustrating subscription management practices.
What users like
What users complain about
- Frequent and severe technical bugs, especially with Apple Watch connectivity and syncingR3R4R17R39
- Music volume issues where audio cues lower music and do not restore volumeR35R67R82R87
- Difficulty and frustration with subscription cancellation and refund processesR3R13R36R46
- Training plans can be too aggressive or lack sufficient adaptation, leading to injury or unpreparednessR1R25R30R93
- Limited free features; many essential functions are paywalledR6R19R20R71
- Robotic or limited AI coach voices and inconsistent pacing cuesR5R23R41R63
- Inaccurate GPS tracking and distance measurementsR14R55
- Strength training plans are often criticized for being inadequate or including incorrect equipmentR24R50R62R63
Latest update · v8.45.0
What the developer says changed (the verdict above weighs this against what reviewers report):
Like finally syncing your watch after a long run: satisfying, clean, right on track.
Recurring themes
Who it's for
Runna is for beginner to experienced runners who thrive with structured, personalized training plans and real-time coaching feedback R2. It is particularly useful for those training for specific races like 5k, half marathons, or marathons . It is not for users who expect a bug-free app experience, seamless Apple Watch integration, or an easy cancellation process R4R13R35.
Evidence note: The recent reviews skew negative, which contrasts with the high lifetime rating. This suggests a recent decline in user satisfaction, possibly due to new bugs or changes in subscription models. The developer's release notes are too vague to directly address specific issues reported by users.
Frequently asked
How much does Runna cost?
Does Runna integrate with Apple Watch?
Can I cancel my Runna subscription easily?
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R2] Half marathon training: I am the type of person that has to be told what I need to do to be better. Runna is a coach that keeps you on pace, target time, and pushes you there. I love it and can’t wait to run my first half with it in my ear!
- [R7] Game changer: I used to train with groups. This marathon training, I decided to go solo. This app is like having your own running coach. It provides strength, flexibility and running programming and schedules everything into a workable routine.
- [R10] Wow: I was hesitant since it is $20 a month but I am blown away by the sophistication and compatibility of this app with my Garmin watch. I have enjoyed every workout including the strength training. I love this app!
- [R11] 10k Training: Enjoying the Runna app for my training. Keeps me accountable.
- [R8] Fixes my shotgun start: I’m using this app to help with pacing and work towards a faster run time overall. I like that it tells you when you’re on target or when your pace is too fast or too slow. I’m usually too fast at the beginning of the run and it tells me to slow down and the pace I’m running at versus the target pace. I also enjoy that my watch buzzes to signify when I’m closing a lap so I
- [R14] Workout Model is Great, GPS is off: This is a great training tool. I love the speed and tempo workouts they create. The live pace tracking with coaching guidance to stay in range of pace is very helpful. The app can dim your music while speaking to you, then returns the music volume to normal. The spacing of the pace monitoring is great as well as the encouragement of half way markers for the lap
- [R33] Great for training programs: I love the app for the training programs. It will tell me if I need to speed up, slow down, or I’m on pace. It doesn’t give some of the lap and some breakdowns that other apps do.
- [R70] Above and beyond: Wow, I was pleasantly surprised by this app. Not only does it give awesome training advice for the running program, but it has the ability to add a stretching program, strengthening program and more to help with running. Advice even includes temperature/weather reports. It’s amazing. The workouts include videos and animation to show the exercise and built-in recommendations for se
- [R27] Game changer: Using app for marathon training has taken the guess work out of "what do i need to do today". Love the calendar so I can see ahead and plan accordingly....or rearrange if needed.
- [R51] Best for training: I was new to running last year and tried other free apps. This year I decided to run a half marathon and needed an app to hold me accountable. I tried runna for a week and love how you can schedule your runs. Other apps gave me a hard time with connecting to music but not runna. I also love how easy it is to flip from an outdoor run one day to a treadmill run another due to weat
- [R3] Messy App: As an experienced runner, I thought I’d be able to hop in buy a subscription and be able to use this digital format, but unfortunately, there’s no desktop support to it which is totally fine, but the app is glitching and it doubles up your runs and I have several runs scheduled in one day and I bought the yearly subscription and I found out you can’t get a refund because I don’t fall wi
- [R4] Amazing, when it works.: Many times, the app does not properly communicate with my Apple Watch so I cannot actually start the Runna workout on my watch-face. (It starts to load, but then never actually starts the workout on my watch, and I end up having to use the default Apple Watch tracking feature while also using the Runna app on the phone screen, which probably isn’t as accurate and doesn’t g
- [R17] Apple Watch Compatibility Issues: Good training program however very frustrating compatibility issues with Apple Watch Ultra 2. Every time a run was completed on the watch the run would have to be manually synced to the runna app in order for it to be shown as completed. Sometimes would have to attempt a sync several times before the workout successfully migrated to the iOS app. I talked to seve
- [R39] Want to like it!: I love the concept and found this app very motivating. At $20/month, it’s too pricey to have so many bugs. The Apple Watch integration does not work and resulted in a workout not getting recorded on my watch nor Runna, which was frustrating! And I had to toggle the sync button and manually import most workouts, which takes a minute and is frustrating. If Runna can fix these two b
- [R35] Fix the Music Bug: My music either shuts off when using your app, or it runs at low volume. Do not respond to this review with a (we’d love to help, please message us). You can “help” by fixing the issue. It’s not a user issue either, it’s a bug you’ve previously acknowledged in multiple online spaces and still haven’t fixed. I’m giving it a month before I cancel my subscription.
- [R67] The App reduces music volume when the in app voices comes on: I am not happy whenever i am using the app and the voice comes on to tell me “i’m half way through", my music volume reduces significantly and i won’t be able to increase it till i’m done using the app at that moment. This experience affects my run experience significantly and i’m not happy
- [R82] Audio glitching: Love using runna but lately everyone an audio cue comes on it cuts my music to the lowest volume and will not bring it back to the original settings without me restarting the app. And when I restart the app it drastically changes either the distance I’ve ran or the speed at which I’m running messing up my WHOLE training session. This needs to be fixed ASAP.
- [R87] Fix the music issue: I do love Runna and the new to running plan has been a game changer for me BUT recently the app has become absolutely unusable because it lowers my music volume whenever I’m actively running. Even when cues aren’t being given I can barely hear my music. Then, when I close the app or end the run, it returns to full volume. I’ve had to start completing runs without the app becau
- [R13] IMPOSSIBLE TO CANCEL: DO NOT GET THIS APP! The training plans are fine, but it is virtually impossible to cancel, you have to jump through 3rd party hoops and depending on how you sign up you can’t change your email. It is a logistical nightmare, better off with something else.
- [R36] Great for road, room for improvement for TRAILS: 1 star for each of the following areas: usability, functionality, features. -2 stars for lack of trail-specific running and the website not working that is linked all over the app to control your account. To cancel my subscription, I had to dig through my emails, and a link was provided in small light grey font to cancel and it took me to a websi
- [R46] Terrible refund and cancellation process: Links don’t work, customer service is a bot that sends you in loops of entering codes, links, etc. Free trial more of hassle don’t waste your time and money.
- [R1] Disappointed: I used runna to improve my 5k pacing, I was excited because I’ve heard great things. Not only did I run a slower 5k than my usual/previous 5ks but I also had to stop so many times because the plan made me so unprepared. Very disappointed.
- [R25] Works well as long as you have no injuries: This is a great plan for as long as you’re injury free. There’s no clear mechanism to pause or adapt workouts if you have significant pain or injury. The vacation mode workaround is clunky and doesn’t provide guidance on adapting the plan.
- [R30] Does not adapt to feedback: I started the New To Running Plan and stuck with it for 10 weeks. It started out great, but after about a month the distances started increasing faster than I could keep up. Despite providing feedback after each run by either putting “it’s too hard” or “distance too long”, the app just continued to ramp up quicker than I was progressing. I’m disappointed, as that make
- [R93] made me worse: everyone responds differently to different things. we all are individuals with individual bodies. i felt my speed was plateauing and wanted to try runna to see if i could get a bit faster, as it advertised. instead, after 8 weeks of following a plan that promised to help me improve, i ended up slower, with less endurance, lower fitness, gaining weight, and feeling awful about myself
- [R6] $20/month after week 2: Simply trying to go from couch to 5k. Nobody in their right mind with no running experience is going to pay $20/month after week 2. Misleading. Sad.
- [R19] Only if you pay: The app is essentially featureless unless you pay for it. Free features are almost non existent.
- [R20] So disappointed: I used to love this app! Now all of a sudden they force you to purchase a membership it’s no longer free.
- [R71] Runna is Greedy: I’ve had Runna since May 2025 and it was great all until their most recent force update that removed the free New to Running/Back into Running program. Why did Runna have to be greedy and charge for those now? Also, when I did the first two weeks for the New to Running program, it’s way tougher than the previous programs. You’re going to injure new runners.
- [R5] Almost perfect: Love this app so far - it’s been as good as Zwift or Sufferfest for training, but for running. My only criticism is I wish it had better AI Coach voices aside from the standard female robot.
- [R23] conversational run cues doesn’t work: Four weeks into my training, Runna’s conversational run cues haven’t worked, despite my efforts to fix them. This undermines the purpose of using Runna.
- [R41] Overall not bad: Not a bad app, I like how it somewhat is integrated with my watch. I wish the voice was less robotic and I could have more then 4 runs in a week for a plan
- [R63] Fine for beginners: Running plans are decent if you don't already have a plan. Nice to get paced Problems: 1. Pacer voice is off on timing. Says "almost there" only 1 second before finishing the segment. Also says the previous segment's pace at the start of the new segment, which is obviously confusing 2. UI is hardly usable. Multiple clicks to just figure out my current workout at the gym. I'd
- [R55] Distance is not accurate: With as friendly as Runna is supposed to be with Garmin, it’s disappointing with how inaccurate distance is and can’t sync together to correct. Runna is consistently off by 1/4 mile. Just wish that after the fact it could update. I do love the schedule adjustment feature and workouts.
- [R24] Timer disfunction: For the price of this App, I expect better. I pay monthly for the training plan. The timer they use for strength inconsistently goes off or doesn’t go off at all. If I’m in the middle of a set and can’t see my phone, I have no idea if the time is up or not. The other frustration I have is that there is not a great plan for true trail runners. I hope they make some improvements.
- [R50] Way better than expected: I had been thinking of hiring an actual coach to help me with my training but then I heard about this app and thought I would give it a try first. Surprisingly it has been very accurate calculating and helping me adjust my progress. I recommend it to any runner who us trying to get better. I do have one complain. The strength workout imo is not the best for building enoug
- [R62] Strength Plan Iffy: Love the running portions of my plan. The strength leaves a LOT to be desired. I’ve checked 5 times that I only have dumbbells selected in my equipment and it keeps including stuff that call for a bench. It also seems less than optimal that while you can have the app on your Apple Watch, you cannot track heart rate at all in Runna strength workouts. If you use the Strava watc
- [R9] Training to Run: I love Runna. I am half way through my beginner running a 5k program. I really like how it is set up and I’ve been very consistent with it. Days when I don’t run I feel like I want to go run.
- [R38] Happy with it but: I’m happy with it and currently on week 5. I wish I could customize better what I can see on my watch when doing my runs like my current cadence and heart rate zone I’m at to see if I need to speed up or go slower to reach zone 2. I’m not sure if it does it but depending on how I did one week I’ll like to increase the pace or slow it down. I think the only way to do it is manual
- [R69] Best coach: I am training for my first half marathon and absolutely obsessed with Runna. I have an Apple Watch and can start workouts from my watch, I love the watch interface - I can see my goal, current pace, distance, heart rate, etc. I know nothing about running and this app has helped me become very passionate about running and build so much confidence.
- [R47] Impossible to cancel and no customer service: Just a horrible experience. My initial email is incorrect and they wouldn’t let me change it in app terrible user face. No customer service. Please someone from Runna help me cancel!
- [R29] Worth it: I’ve been training with Runna for four weeks now. The day I started I couldn’t run a mile without stopping. Yesterday I ran 5 no issue. It works. It’s worth it.
- [R34] Insane improvement: I started out running a 5k in 19:17 but I wanted more, I created a plan on Runna in less than 3 minutes, by the end of my plan I improved to a 18:28!
- [R48] Legitness: Took me from a 2:07 to a 1:43 1/2 Marathon in about 5 months. Not magically, as I put in a ton of work running, gym, and nutrition. But it definitely gave me structure and metrics to progressively overload and improve.
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store