SAFE Federal Credit Union

What reviewers actually said

Built only from these 102 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R7] 5/5 · US Easy App: I love this App for ease of use, No one needs to go to the bank. To transfer money.
2. [R12] 5/5 · US Easy to Use: I use the Safe mobile app almost daily. So easy. Can navigate through with ease.
3. [R24] 5/5 · US Shonda: Convenient and easy to access and use.
4. [R51] 5/5 · US First Rate!: It’s fast, easy to navigate, & works great!
5. [R13] 5/5 · US Easy Peasy: Love how easily I can transfer my funds
6. [R28] 5/5 · US Knowing my limit: This 24/7-365(366) any time online banking advantage keeps me informed. I can access my accounts at my convenience. Bonus no lines, no showing identifications, although every employee is an Angel which is truly professional. Yet the online opportunity is not business hours limited. I can multitask on my accounts with my fingertips. I’m highly pleased with this service!!! 💜
7. [R8] 5/5 · US Lovely: Love the updates with updated balance & external transfers!
8. [R29] 5/5 · US JWD: Great new system. I love it.
9. [R66] 5/5 · US Great improvement!: This is remarkably improved when compared to the previous version. Enjoy!
10. [R87] 5/5 · US Great: So the instructions on registering are a little vague since I’m used to using my username and not my member ID but whatever, I figured it out. I feel like most of the comments about people not being able to register is due to them being less tech savvy. I was able to register within 5-10 minutes without much issue. I love the new design and to see that SAFE is working to stay current wi
11. [R100] 5/5 · US An app!: Finally my favorite bank comes out with a much needed upgraded app!
12. [R18] 1/5 · US Awful: App barely works and won’t let me in my account at all.
13. [R21] 1/5 · US SAFE: App doesn’t open. Needs serious updates. Won’t load info.
14. [R36] 1/5 · US My account: I haven’t been able to access my account in weeks
15. [R62] 5/5 · US Terrible: The app was doing just fine until the upgrade and now I can’t access my account or anything. This is terrible and then it say it’s not compatible to my phone. It need to be fix or back to the old way.
16. [R10] 2/5 · US To slow crashes: The app is much slower than other banks and man the credit card 3rd party is annoying. It’s so slow to open, it crashes repeatedly. If you want to try to use your reward point you better set aside half your day to get to the 3rd party website. You would think a bank would have a state. Of the art website as your handling peoples money
17. [R57] 1/5 · US It’s a thumbs down for me: “Updated” version is trash. You literally have to be taken to the app & “update” the app each time you need to log into the app. It’s a major inconvenience & extremely aggravating to say that least.
18. [R69] 5/5 · US A challenge: There’s a glitch. It updated to the new app and every time it use the app it asks me to up date again. Navigation gets a minus -1 from me. I also liked that the old app told you where your money went. Had to get a new password again. 🤷🏼‍♀️😭😭 Same thumb print for over 60 years. But even that won’t let me login
19. [R70] 4/5 · US Doesn’t Work: After updating to the new app it almost never works anymore and I have to sign in through the internet. Bring back the old app. It worked!
20. [R5] 4/5 · US Bill pay: The worse system to use @ safe since its inception, we get checks sent back half the time we use it, useless because it takes so much time to put it in the system. The idiocy of it all, is that they know it, I call and the reps say it's a bad system.... this is over many years now, I'm a member since 84.
21. [R26] 4/5 · US SAFE bill pay antiquated: I love SAFE credit union. Staff are always professional & courteous. The “new” updated Bill Pay system is antiquated. You cannot see pending payments in your checking account balance that are processing. More of my accounts have to get a credit union check sent (rather than electronic transfer) which takes up to 10 days. Poor choice!! Bill Pay function needs a serious
22. [R27] 3/5 · US Review: I love the online banking but I’m not a fan of the new Billpay.
23. [R1] 5/5 · US App problems: Card lock feature is a mess transactions go thru regardless of funds with no overdraft protection on account bank is starting to suck been with yall for 26 yrs ridiculous
24. [R16] 2/5 · US Pending direct deposit delay: Why do my social security check delay when it show
25. [R41] 5/5 · US Direct deposit checks via the app: Other than the fact that I can’t deposit checks with the app it’s pretty good
26. [R46] 2/5 · US Missing important feature: The app seems to work well enough but doesn’t have an option for transferring funds from an external account. For that you have to go to the website where this feature hasn’t worked for the past 2 weeks. I opened the account a month ago, but if there is no way to transfer funds in the account does me no good.
27. [R59] 1/5 · US TOUCH ID IS USELESS!!!: I’ve spent many hours trying to figure out how to enable Touch ID for this app. There’s an option to turn TouchID on in the app settings, but it doesn’t work. Instead it refers you to your device settings. Touch ID can’t be enabled on device settings until it’s turned on in the app. So...there’s a “Catch 22” situation. I Googled this, looked at other SAFE sites, etc.
28. [R38] 1/5 · US Loss of simplicity: Why can’t it just show my account like it used to. Now when I click on my CC it loads a webpage. Not needed
29. [R73] 2/5 · US Not so easy: I know change is a learning curve but this new site is so aggravating to access and navigate. Spending much more time doing basic functions than it use to take.
30. [R80] 1/5 · US Unhappy: I am very frustrated with this app now. It was very difficult to set up and it continues to be difficult to use. What was wrong with the old way? I used to be able to get in quickly and check was I needed to. Now it requires so many steps it’s ridiculous. I am also linked to family members so I can transfer money easily and that seems to have disappeared. Whoever’s decision this was
31. [R45] 5/5 · US Great app but.: I love this app it’s easy and convenient. But there are two thing I don’t like about it. One, I don’t like since they have updated the app you can no longer view your balance on other accounts that you may have. And two is that you can’t withdraw money out of your other accounts, you can only deposit into those accounts and you can’t see the balance anymore. Other than that it
32. [R82] 1/5 · US Very disappointed:: I signed in and set up new password and cannot get back in. Half of my accounts disappeared anyway and the whole thing has been nothing but frustrating. It is not user friendly at all!!
33. [R95] 1/5 · US Needs Improvement: Eh, i like the set up of this app but i’ve been having problems with it every since. I can’t see none of my accounts, i can’t transfer money or anything. I hope they fix this!
34. [R94] 1/5 · US Fed up and ready to switch banks: i was forced to up date to new app, three days and still cant get the app to show my accounts and all phone linrs have been busy for the past two days!! Safe does not support apple or googlepay, very upsetting.
35. [R91] 1/5 · US Only USA resident friendly: I live outside the US and in order to complete verification the only option given is to receive a phone call which of course did not come through on my non-US number. Now I can’t complete registration nor can I access my account because the old app has been annulled. Complete waste of time and can’t even finish setup.
36. [R81] 1/5 · US This is a joke: The app developers have got to be kidding us with this update, right? The credentials I’ve been using since I was 18 aren’t working and I can’t login into this crappy updated app to see any of my information to transfer my money. The fact that I’m seeing this issue has been going on for a full WEEK while in the mean time the old app is unavailable for use and literally provides a n
37. [R84] 1/5 · US Can’t login: I am using the correct login information but it will not let me login! Awful update thus far!
38. [R52] 3/5 · US Adequate: Last I checked, I could not deposit a check by using the image. That’s the only feature I really miss
39. [R61] 1/5 · US Worst bank app ever: The bank needs to update everything ... I’ve been trying to deposit money to pay a loan for 2 wks and features still don’t work. I hate banking with this bank.