Instacart Shopper

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R8] 1/5 · US Screw this app: This company is the worst. Constantly hiring when it’s not even needed. Then lowering batch pay. And now four shop batches screw you instacart!! Do not shop with instacart you will regret it
2. [R34] 1/5 · US Terrible service: Way to long to speak with a customer representative way to long! So it’s definitely you all fault for the customers ice to be melted, also gas prices has skyrocketed and you all still paying pennies! No way I have a 50 item order and you all paying. $7 that’s highway robbery!
3. [R64] 1/5 · US High miles, LOW pay: I started shopping with Instacart as a way to make some money between Dashes. First order, 40 minutes of driving. Less than 20 bucks. Second order, half the cart wasn’t even legal to sell in that city. My last order? A little under 19 bucks to drive FORTY MILES for an hour after a 25 minute store visit. This is not an app to make money with, it’s the most effective way to burn
4. [R66] 4/5 · US Need to increase pay: Gas prices are outrageous for the low offers for the mileage
5. [R195] 3/5 · CA Customer tip decreased: Hi! This is a humble request to INSTACART that you should remove the option for customers to decrease the tip once order has been delivered. Some customers tip more in the beginning and when the order is delivered they reduce their tips by 10-15$ which is disappointing for a shopper . As we spent our time , efforts and gas on that order so that we could earn more . But when
6. [R92] 5/5 · US Tips: It’s not fair that the customer gets to reduce the tip that was given originally. The order got picked properly and arrived on time,other than that Instacart is great 😊
7. [R87] 1/5 · US Uses tips to pay. doesn’t pay workers: Workers don’t get paid by the hour so don’t expect anyone except in cali to “shop for you” unless your tip pays for time and gas. Your tip should 20$ minimum for any shoppers who aren’t delivering only! If you aren’t paying for time and gas you are getting out of paying and working don’t expect the shopper to spend their time for zero dollars paid by you the
8. [R14] 3/5 · US App crashes: Too often the Instacart app will crash upon arrival to the store and going to start shopping for the customer, then you have to log back in and the good batch is removed and given to someone else. All while you reach out to Instacart and it’s blamed on you and they don’t compensate you for your time; just continue to blame you. If they would fix the app that would be phenomenal so sho
9. [R26] 1/5 · US Horrible support agents: I was cashing out 150+ item order that took 3 hours to shop and the QR code would only pay $.01, so I contacted support and was sent to a “specialist,” who I asked if they could just load the physical card to be able to pay and he said that that was not possible and the only option was to cancel me from the order. So I was cancelled and was paid $20 for the 3 hours of shop
10. [R99] 1/5 · US You wasted our time: Your app is terrible. It crashes constantly during the holiday weekend. You offer no compensation to your customers or drivers. You are still accepting more orders while the ones you have can’t even be delivered!!!! This is unacceptable and a waste of time
11. [R113] 5/5 · CA Stay away: Avoid this company as a shopper. They will steal from you and do not care about reimbursing for wasted time. If the app crashes good luck getting paid. The customer service disconnects chats. No resolution. Bad pay. Do not treat employees well
12. [R24] 1/5 · US It’s only gets worse: Diamond cart means nothing. There are an extreme minority of shoppers Instacart decides get to see every good order, most people will go order sporadically, or none at all. It’s a great app if you like watching other shoppers go in while your screen is blank- a 5 star 6 year shopper
13. [R39] 1/5 · US Shopping: I’ve been a shopper since the beginning (march) of the 2020 pandemic. It used to be fun to do with lots of orders!! And you used to have to be put on a wait list (i was for over a YEAR) to become a shopper! Now when i do decide to get out and do a few scarce orders (they are LITERALLY FEW & FAR BETWEEN) i see new shoppers all the time, even when i’m just out doing my normal shopping i se
14. [R48] 2/5 · US Batches far and few between: I had a great experience while I had priority for my first 10 orders being a newbie. After that, I lost priority and I have yet to receive a batch in 2 days of trying. Sitting in a grocery store parking lot for an hour waiting for an order is not realistic. The map shows stores expected to have a batch within 30 mins, but that’s not guaranteed even though they supposed
15. [R49] 1/5 · US Bots & Scripts: Impossible to compete. You can sit outside stores all day and take $6 no tip orders nobody wants, but if you see anything upwards of $20, don’t be surprised if it’s 40+ miles or when it gets claimed in less than a second by someone running scripts and/or spoofing their location. Orders will be taken faster than a human being is physically able to. Bottom line, there is nothing you
16. [R7] 5/5 · US Gig workers: Great platform to earn extra money.
17. [R18] 5/5 · US Great way to earn money: I love Instacart it’s super easy and I love making customers feel like this is one job they don’t have to worry about I love to shop for them
18. [R20] 4/5 · US Extra cash: I definitely enjoy being able to use this app whenever I have free availability it helps to single long make ends meet for the last five years. It doesn’t always pay accordingly but once you learn the app and learn how to maneuver things it actually works out. The app is super easy. The customer service people are super nice and always willing to help.
19. [R27] 5/5 · US Use my referral code LAID085EE1: I love this app. You can make extra money easily ☺️
20. [R11] 5/5 · US La mejor app: Yo trabajo instacart y es la mejor app de todo los tiempos su servicio su sencillez y sobre todo si ganacia todos debemos usar instacart
21. [R53] 5/5 · US Easy Access for Shopping: Just started and all features are just a click away! App guides you step by step on what’s next.
22. [R83] 5/5 · US Great app: I am new to Instacart. I must say the app really prepares you for your shopping journey. When I did my first batch the app pretty much guides you from beginning to end. I did appreciate my first order telling me what aisle to find the product. It definitely helped a lot. Every store is different so it takes some time to maneuver around and find stuff. Once I do this more, I’ll get faste
23. [R91] 4/5 · US 👍🏼: the app is very easy to navigate. the only problem is that the app does crash sometimes while you’re doing orders
24. [R101] 5/5 · CA great customer service: unlike skip the dishes chat support instacart has unbelievably great chat support who stands for those who are working for them🙏🙏🙏
25. [R38] 5/5 · US Sandra Cueva: It’s amazing, great money too!
26. [R13] 1/5 · US Constant Crashes Are Costing Me My Income!: I’ve been with Instacart as a courier for a while and frankly this past year or so has been highly disappointing. All gig apps have been with me thru thick and thin, as a gig and as a full time job. Yes, this job can become inconsistent but at the cost of what? Constant crashes during promos, weekends and holidays hurt my income! There’s even times when
27. [R15] 2/5 · US Beta app disguised as finished: I like doing instacart it’s a fun side gig but this app every other weekend is down or giving you random issues they need to figure out what they’re doing
28. [R17] 2/5 · US App Issues: When the app works it gives decent orders. The app needs work. It seems like the app is always experiencing issues and the company doesn’t send communication until proper start complaining.
29. [R19] 1/5 · US Forcing me out and trouble logging back in: App keep forcing me out it cuts out while I’m paying for items then it’s hard to actually speak to customer support . Only chatting with them but first you have to by pass the lil AI system then they act like they can’t help with anything . Nothing is working and nobody is helping. Trying to log in and it’s giving service error then tells me my phone num
30. [R23] 1/5 · US Horrible customer service and pay: I’ve been working with Instacart since 2025. Customer service is horrible not helpful at all when it comes to trying to reconcile in order the pay is not what it used to be. They expect you to drive 50 minutes away from your destination for seven dollars. If you got more than one order and one customer cancels their order you don’t get paid for it. The system is
31. [R29] 4/5 · US Almost a 5: Overall, a good app however it doesn’t tell you where things are inside the store which makes it more time-consuming and it doesn’t have as many jobs as you would like. There’s a lot of downtime in between when the JOBS show up even when you’re close to a prime location that would give you a lot of JOBS.
32. [R35] 1/5 · US Cannot Get Job-NO SPOTS available??!: Just joined was put on waitlist. No full time shoppers available?? Why is there no room for me to see potential gigs?