USAA DriveSafe

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R35] 5/5 · US Drive Safe: I have to say that this app helps to make you a safer driver.
2. [R100] 5/5 · US USAA DriveSafe Keeps Me Safe: With DriveSafe, I’m more aware of my driving habits and I now avoid the things that will lower my score.
3. [R102] 5/5 · US Enjoy using the app: Like the fact they and I can see how my driving is and if I get an alert it makes me more aware so I can correct
4. [R109] 5/5 · US I love me USAA: This app is such a good reminder for defensive driving…always be aware!
5. [R3] 1/5 · US Discount is good but app does not track well: Have been using for over a year and you can get a good discount. But app cannot reliably recognize if you’re the driver or passenger. And if you’re driving a work vehicle you have to edit it manually for every single trip. And it can use up a lot of battery running in the background. I would much rather use the small Bluetooth devices that other insure
6. [R21] 4/5 · US Finally! Recognition of Great Driving! But the app makes many mistakes.: 60 years of driving with zero infractions. Glad that my driving habits finally get a cash reward. But this app continues to be unable to distinguish whether I am the driver or the passenger. My wife and I are almost always together in the car, sharing driving duties. But the app fails to identify who is driving and I have to
7. [R140] 5/5 · US USAA SafePilot App: Great app, saves me money on insurance!
8. [R143] 5/5 · US Great app and results: Solo driver, so that helps avoid confusion between driver-passenger, but it’s easy to correct when needed. Routinely get a 25-28% discount 👍
9. [R28] 4/5 · US Great-but needs a tweak: I love the ease of use and ability to see trip details but the app needs the option for the passenger to use the driver’s phone or the trip doesn’t count.
10. [R101] 5/5 · US Easy tool to Use: DriveSafe is simple and easy to use and provides feedback on how you drive, how to improve.
11. [R1] 1/5 · US Collects data from Uber and other non insured with USAA vehicles.: The app is absolutely ignorant as to what and when I drive. If I uber on a Mexico vacation it collects data. If I ride with someone else it collects data. If I drive a vehicle insured by State Farm it collects data. At least State Farm has a module in the vehicle that lets them know ONLY when I’m driving/riding in the vehicle
12. [R10] 1/5 · US Sucks if your a passenger in the car: This sucks if you’re the passenger in the car you constantly have to change to say you’re the passenger! There has to be a better way even if your in the back seat you have to change the app from driver to passenger it sucks the app sucks
13. [R11] 4/5 · US Good enough: Does a decent job with limited false positives but tell me why I get dinged for “hands free calling” when I get a phone call but don’t even answer it?
14. [R19] 1/5 · US Hands free: I use hands free and it still counts against me
15. [R22] 3/5 · US Penalized for receiving calls while traveling: I am traveling with my Airstream and have to take business calls, hands free and send messages and I get dinged for getting and receiving calls plus I get rated for sending a hands free messaging. Also if I am taking a picture while stopped I get dinged.
16. [R27] 1/5 · US This is garbage: I did this to try and lower my rates but it seems that using hands free counts against you! I have to answer phone calls and it’s not like I’m texting or checking my emails or anything like that! I don’t text or use my phone that’s not hands free!
17. [R5] 1/5 · US Terrible functionality: The app does not recognize when you are a driver or passenger, you are dinged for hands free calling (even though that is permitted by law), and it is too sensitive and lacks intuition to know what is “harsh breaking”. The design is severely flawed.
18. [R6] 1/5 · US Logs bogus events: I’ve tried to be patient with this app. It logs bogus ‘harsh breaking’ events and has lowered my score with no way to remedy it except lie and say you are a passenger. Fix it or I’m out!
19. [R8] 1/5 · US Harsh braking: This app dings me for harsh breaking ALL the time when I’m really not braking harshly at all. It’s so frustrating. It also dings you for phone handling when completely parked and when going through a drive through.
20. [R9] 1/5 · US Ghost braking: No harsh braking. Electric cars so hardly ever use brakes, yet the app has flagged us. Uggggggg
21. [R2] 2/5 · US Always on: This is the ONLY app on my phone that requires location services “Always On”. It refuses to work with “while using app” & keeping the app open in the background. Always On drains my battery & interrupts my privacy. USAA needs to fix their protocol requirements for this app or I’m going to have to drop out of their drive safe program.
22. [R48] 1/5 · US Battery Killer: This app drains battery life fast, and you have to constantly open it to select whether or not you’re the driver which gets old quickly if you drive for work. It claims that selecting ‘not the driver’ won’t count against your score, but even after choosing that (or selecting ‘work vehicle’), I still see a bad score. I don’t use my phone while driving, so this doesn’t add up. Everyo
23. [R50] 1/5 · US Kills your battery: Kills your battery
24. [R12] 3/5 · US Driving: I’m old and don’t drive very far anymore and just noticed my discount just dropped from 6%to 5% and the score went from mid 70’s to 70. I just got home. No phone use or hard breaking. I don’t get it.
25. [R13] 1/5 · US Wrong policy discounts: I want to know why my percentage savings has suddenly gone from 97 or 98% to the low 80s when I’ve had no trip incidents.
26. [R23] 1/5 · US Driver discount: The program is flawed. Going from a 30%discount to 26% to 1% with zero touches???? My phone stays I my purse. There is no way that I have access to it.
27. [R25] 5/5 · US Driving Score: It is a good app. The only issue I have is why can your score fluctuate when you have no events? The app should explain why the score changes. Also, I tried about 30 nicknames and it said all were taken.
28. [R31] 3/5 · US Discount: I’ve had issues getting the app to work correctly. The location always & app update keep on not working properly. I’ve deleted & reloaded but it doesn’t change.
29. [R33] 1/5 · US Does this even work?: I never know if and when this works. It will stop working for months and I don’t know it. And I get messages saying it can’t connect. It just doesn’t seem to work correctly
30. [R36] 3/5 · US Slow Service: It keeps stalling when trying to review trips.
31. [R55] 2/5 · US Slowest app: Tried to download it but it’s not downloading! Really disappointed
32. [R14] 1/5 · US Needs to be overhauled: ) I live in south Florida. It is very hot. I get in my car and turn it on to cool it down. I make phone calls. I am not driving, but the site thinks I am 2) there are many drivers here who should not be driving. When they cut me off to make crazy turns I have two choices. Brake hard or get in an accident. Which would you choose? 3) I am on my way to a doctor’s appointment
33. [R34] 2/5 · US Harsh Braking: Ninety eight percent of my harsh braking is brought about by being cut off by other drivers but that is not taken into account.
34. [R162] 3/5 · US Drive safe: My biggest complaint is we live in the mountains and there are tons of deer instead of running them over we hit the brakes and then we get dinged on our breaking. I believe it’s a lot cheaper to stop suddenly then hit a deer and have a bigger claim against you
35. [R213] 3/5 · US Needs better options: There should be options to separate harsh braking due to defensive response to others or whether it’s a harsh braking habit (poor driving). And hands free calling is the preferred method, yet it’s monitored. Doesn’t make sense to me.
36. [R70] 2/5 · US Unfinished: Cannot tell the difference between a drive and using the train. Everytime i use a subway it seems to mark it as a drive
37. [R4] 2/5 · US Need a device for the car: USAA needs a device that stays in your own vehicle similar to State Farm’s device. Tired of getting penalized for not even driving and constantly having to go into the app to change my penalties.
38. [R17] 2/5 · US Doesn’t take account for certain things: Sometimes my kid is playing with my phone while I driving and would be great to set ahead of time that the phone is not being used by the driver. And hands free is considered a ding? I listen to audio books so I think it uses that as hands free and I get a less score. Kind of frustrating.
39. [R15] 1/5 · US Scoring: My score should be 100 since I never touch the phone or jamb the breaks!
40. [R7] 1/5 · US Quit it with the tacking: I find it extremely alarming that, in order to pay less for something that doesn’t benefit me in the long run, you have to collect all sorts of data and information, you mislead the public to give up their freedoms to travel in order to obtain “better rates” for a scam that at the end if someone where to crash my vehicle you will simply not pay me for the tidal dames or t
41. [R29] 3/5 · US Invasion of privacy?: The idea of the app is not bad. Unfortunately, it tracks every location precisely that you visit. There is no way for you to indicate that your passenger, or a child may have been using your phone while you were driving. This comes back in a review of your driving habits. My safe driving score is compromised because my passenger chose to put an address into our GPS whi
42. [R20] 1/5 · US Iphone: I guess if you dont have a new fancy iphone 14 or above it doesnt work. ☹️😡
43. [R69] 1/5 · US Harsh braking: It will deduct from your score for “harsh braking” based on some criteria but doesn’t apply common sense for situations where the point on the map clearly shows you stopped for a stop sign or to turn into a driveway. I don’t tailgate, but the app thinks I do because it draws conclusions that aren’t correct. Further, I handled my phone one time while driving after over 3 months of