Klarna

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R3] 5/5 · US Lo mejor: Amo esta aplicación, obtengo mis cosas sin remordimientos y a plazos cómodos.
2. [R4] 5/5 · US Salva vidas: Es una gran oportunidad de poder comprar más por menos y crear un crédito
3. [R6] 5/5 · US Pagos accesibles: Buena opción para
4. [R8] 5/5 · US Comprar: Me fascinó ayudan a uno ser pagos fáciles y eso es importante uno puede comprar y Sequir lo importante es pagarlo gracias
5. [R2] 5/5 · US Thank you Klarna: Had a work injury a year or so back. Bills piled up and late payments began. I saw adds for PDS come up and I went through with them. They wrecked havoc on my credit and even though my credit score is back to fair because of the missed payments PDS debt has you do it still shows all these delinquencies on my account. My dog broke her foot and I can’t get help for funding anywhere
6. [R10] 5/5 · US Good option: Great help. Needed new clothes for work. This helped greatly
7. [R13] 5/5 · US Great app: This gives mi time to play and get ready for back to school
8. [R25] 5/5 · US Klarna works: User-friendly awesome tool for things one of them, specially Airbnb
9. [R32] 5/5 · US Great: Easy to use
10. [R38] 5/5 · US Functional and Helpful: I had bought big stuff before ans Klarna makes it easy to organize and payment plans. Even small stuff, I like to use to not feel heavy while paying.
11. [R45] 5/5 · US Great!: I’ve had a great experience using Klarna. The app is extremely user-friendly, easy to navigate, and makes the checkout process simple. I really like how it helps spread out payments, which makes it much easier to make necessary purchases when my budget is tight. Everything is clearly laid out, payment reminders are helpful, and I’ve found it to be a convenient way to manage my spending wit
12. [R12] 1/5 · US STARZ: I ordered STARZ through Klarna but could not login. STARZ says they can’t find my account and cannot provide a refund and stated Klarna has my payment and will be responsible for the refund. Now Klarna won’t refund my money and I guess I’ll be seeking legal action.
13. [R21] 1/5 · US Concern: Not sure what’s going on with my account but I just had to make a payment for the payment I just made …
14. [R37] 1/5 · US Poor Customer Service: Klarna tried to double charge me and then acted like I was crazy when I attempted to get clarification on the situation.
15. [R52] 1/5 · US Worst App in the Store: They took money out my account and did call to tell me that I didn’t get approved.
16. [R17] 1/5 · US No customer service: Klarna needs to have a contact phone number available to speak to a live customer service representative
17. [R62] 1/5 · US good app but horrible customer service: I’ve been having an issue using Klarna for over a year now. I first reached out to Klarna a year ago requesting assistance with my account since every time I go to use Klarna it says they are unable to offer me anything since I have past due balances. I went into my app to see if there was anything I owed. My app shows a $0 balance to be owed and that I have
18. [R70] 1/5 · US Used to Love this app, NOT anymore: I cannot believe how 1 update has completely screwed this app up!! So very disappointed and completely frustrated with this app and its customer support. Thank goodness there’s PayPal. Guess that’s where my business wand money will be going from now on.
19. [R20] 3/5 · US Telling me i cant use it: I cant use klarna because of my bank 🤦🏾‍♂️
20. [R27] 1/5 · US I pay in full: I can’t pay in installments after using app for more than 15 purchases.
21. [R28] 3/5 · US Often Decline after offering: I’ve noticed Klarna will have services advertised all over these wholesale platform apps. Then you pick your items click Klarna, wait for plans to appear and then click to be told payment is declined due to something not at all related to me. I’m well ahead of my payments nor had 1 late. Strange but ai bot says it happens. So idk I guess it happens
22. [R48] 1/5 · US Terrible assessment: I received an extremely low loan amount on my initial purchase.
23. [R40] 2/5 · US Review: To complicated
24. [R43] 2/5 · US Ok app: So first I would like to say the app is OK for small purchases. I’ve used it for a big purchase once before and it worked but it seems like this previous year. It’s been giving me a lot of problems with trying to purchase plane tickets, etc. I have used several other apps that are similar to this and this seems like the most disappointing one the app freezes up when it’s time to make large
25. [R64] 1/5 · US Glitchy AF: Junk
26. [R245] 3/5 · GB Payments: When I took out the sofa via wayfair Klarna pay, I was sure each payment month I opted for end of month payments so that when I get paid the amount would automatically go through instead I have had issues as the payment keep coming out on the 20th of each month. I tried to Change this but was told it wasn’t possible, would be nice to get more flexbility. Like I said I did set it up for p
27. [R542] 3/5 · CA New delayed payments request of 2: Need more time to pay should be able to do more than one delayed payment(2 at most)
28. [R664] 3/5 · AU Loyalty cards need some work: Please stop messing with the Loyalty cards. 2FA is unnecessary for something this low-risk If someone steals my phone, loyalty cards aren’t their priority Performance also needs improvement: Ensure Loyalty cards load quickly and reliably Current load times are frustrating for everyday use
29. [R691] 3/5 · AU Changing the bar constantly: They keep changing their payment plans
30. [R5] 1/5 · US Makes you pay for a subscription: And will not allow you to opt out after you order with them
31. [R67] 1/5 · US No fraud protection: If I could I give them 0 stars, I was paying the 20 membership that said it cover fraud we’ll using the klarna card on a website my information got robbed and I was charged 50 in uber charges that I never even did by the time I cancelled my card to block the attempt the 50 dollars got threw called them reported it and basically told that was made trough my phone which is what
32. [R93] 1/5 · US Not pleased: I purchased this membership under the belief that it would assist with being able to utilize the pay now pay later option. I’ve been declined for every request but still charged monthly $44. I was approved more before purchasing the membership.
33. [R101] 1/5 · US Not trustworthy and I think that are a fraudulent company: I was charged a late fee for no reason and they make it very challenging to pay off the total amount. I will be reporting them to the BBB for fraud and false statements. DO NOT USE THEM!!!
34. [R126] 1/5 · US DO NOT USE: Do not use this company or app. The customer service is absolutely abysmal and no help. Plenty of other buy now, pay later accounts/apps that are helpful, transparent, and run correctly. Terrible.
35. [R159] 1/5 · US Terrible customer service: I had an order from apple that was canceled for 1200, and provided proof from apple but they won’t take loan off my account. Now paying for something I never received even with providing proof.
36. [R86] 1/5 · US Never got my package: I talked to multiple people regarding my package been missing and somehow I still have to pay for it make no sense
37. [R90] 1/5 · US THEY DO NOT GIVE YOUR MONEY BACK: I placed an order in March for $72 for an Ulta order, my order arrived damaged, I contacted Ulta, they issued a refund. Klarna kept making me pay.. I have been dealing with them since March, they say they will freeze payments.. that’s only for a short time. I have now paid an entire bill of $72 when I was refunded by Ulta in March for $51, I contacted Ulta and eve
38. [R89] 1/5 · US OUTRAGED!: If I could leave ZERO stars I would! I’ve been using this app for 6 years!!! I’ve been paying on time and early since day one! All of a sudden I can’t even get approved for a small purchase of $40 over a soft credit check! They don’t even report positive info to the credit bureaus but has the ability to say no sounds very illegal! If you have the ability to say no to credit line based o
39. [R143] 1/5 · US Extra fee for using: Klarna has slowly been taxing us to us the service. Afterpay does not!!! take notes do better!!!