Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
User consensusAlternativesIs it worth it?
The verdict on

Propel

30
User verdict / 100 High confidence In trouble

Propel is a free app that allows users to track EBT balances and access discounts, but recent reviews indicate severe issues with account security, functionality, and customer support, contradicting its otherwise high lifetime rating.

4.9★ lifetime (572,254) Free to download since 2016 by Propel Inc updated 0.1 mo ago recent negative 22% 120 reviews across 1 regions
Security & Fraud App Functionality Convenience & Tracking Discounts & Resources
5★177
4★13
3★6
2★9
1★45
recent reviews across 1 regions, vs the 4.9★ lifetime average

Propel is designed to help users manage their EBT benefits, offering features like balance checking and discount access. While many users appreciate its convenience, a significant number of recent reviews report critical problems including account hacking, inability to log in, and persistent errors preventing access to information.

What users like

  • Easy to use for checking EBT balances and tracking spendingR2R8R9R11
  • Offers discounts and other resources, including job search and phone offersR17R18R23R24
  • Allows users to lock/unlock their EBT card for security (though this feature is inconsistently available)R5R33R51

What users complain about

  • Numerous reports of EBT funds being stolen or accounts being hacked, with some users advised by assistance offices to delete the appR10R27R44R63
  • Frequent issues with logging in, linking new cards, or accessing account informationR1R49R57R83
  • App often fails to load balances, transactions, or update information, displaying error messages for extended periodsR45R71R73R77
  • Security features like card lock/unlock are either missing for some users or ineffectiveR13R14R35R66
  • Some users report that the app is not government-approved and is a third-party application, raising trust concernsR27R61R151R167
  • Lack of customer support or difficulty contacting them to resolve issuesR49R76R135
  • Missing features like seeing deposit amounts, processing times, or a detailed ledger of transactionsR35R75R92R210

Latest update · v8.29.0

What the developer says changed (the verdict above weighs this against what reviewers report):

Bug fixes and performance improvements

Recurring themes

Security & Fraud negative
A significant number of recent reviews report EBT funds being stolen, accounts hacked, or information skimmed, with some users explicitly stating that county assistance offices advised them to delete the app due to these issues. Users express concerns about the app's security measures and lack of protection.R10R13R27R35
App Functionality negative
Many users experience persistent problems with the app not working, failing to load balances or transactions, or displaying error messages. The app often prevents users from logging in, signing up, or linking new EBT cards. This directly contradicts the developer's notes about 'bug fixes and performance improvements'.R1R45R49R57
Convenience & Tracking positive
Users appreciate the app's convenience for quickly checking EBT balances, tracking spending, and avoiding phone calls to check balances. The ability to see transaction history and available amounts is highly valued.R2R8R9R11
Discounts & Resources positive
Many users find value in the additional features beyond balance checking, such as discount offers, job search tools, and information on other benefits. Some specifically mention discounts for services like Prime Video.R17R18R23R24

Who it's for

This app is for individuals who receive EBT benefits and are looking for a convenient way to check their balance and track spending R2. It might also appeal to those interested in accessing various discounts and resources R18. However, given the recent severe security and functionality issues, users concerned about the safety of their EBT funds or those who require consistent, reliable access to their benefit information should likely avoid it R27.

Evidence note: The recent reviews show a strong negative sentiment, particularly regarding security and app functionality, which contrasts sharply with the high lifetime rating. The evidence for security breaches is substantial and recurrent across many reviews. The developer's release notes for 'bug fixes and performance improvements' are directly contradicted by the widespread reports of ongoing bugs and non-functional features.

Frequently asked

Is Propel a secure app for managing EBT benefits?
Recent user reviews indicate significant security concerns, with many users reporting that their EBT funds were stolen or accounts hacked after using the app R10R27. Some county assistance offices have even advised users to delete Propel due to these issues R27R167.
Can I lock my EBT card using the Propel app?
Some users report having a feature to lock or unlock their EBT card within the app R5R33R51, but others state this feature is missing for them or doesn't work effectively R14R35R66.
Why is the Propel app not showing my EBT balance or transactions?
Many recent reviews indicate that the app frequently fails to load EBT balances or recent transactions, often displaying error messages like 'can't load recent transactions' or 'can’t update right now' for weeks or months R45R71R73R77.
Is Propel an official government EBT app?
Several users mention that Propel is a third-party app and not an official government-approved application for EBT benefits R27R61R151R167.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] 5/5 · US Love this app: Great app!!! easy to use
  2. [R8] 5/5 · US EBT: Very Convenient
  3. [R9] 5/5 · US very helpful app.: i always know exactly when my card is loaded lol. 🩵🩵🩵
  4. [R11] 5/5 · US Best thing to come up with: I love you stay connected with your amount , Of where u spend. Also how much u spend, and where u go to spend the money!!!
  5. [R17] 5/5 · US Awesome: Like using the app for my DTA and sometimes I forget my password and good and amazing deals on other stuff
  6. [R18] 5/5 · US Great app: Very good app! Super up to date! Gets me my EBT info very quickly and very accurately! Love all the discount offers I was eligible for because I received EBT and would have never known without Propel!!!
  7. [R23] 5/5 · US I LOVE THIS APP: I love this app because not only do I get to track my spending. I also have benefits to see what else I can do to save and not spend as much as I sometimes used to do and having exclusive looks and deals that most people will ever see
  8. [R24] 5/5 · US It is the best APP .: Propel has everything u need
  9. [R5] 5/5 · US fácil de utilizar: es lo mejor por que puedo bloquear mi cuenta desde la aplicación
  10. [R33] 5/5 · US Safe And Easy To Use: I can check my balance without having to call. I can lock or unlock my card. And I know when I get my funds.
  11. [R51] 5/5 · US Security: Glad to have the feature where I can turn my card off I refuse to be robbed again
  12. [R10] 1/5 · US Thieves: Horrible they are stealing through this app!!!!!!!!!
  13. [R27] 1/5 · US Skimming cards/leaking information-download connect EBT.: YALL HURRY AND GO DOWNLOAD CONNECT EBT! You know the app is bad when the county assistance office tells you to delete it and download CONNECT EBT because Propel is skimming cards and leaking people’s private information😳 you would think they have a fire wall set up for people‘s private information, but it doesn’t seem like they’ve taken an
  14. [R44] 1/5 · US Pretty Sure This App Stole My Info: This app was the only place where my ebt information was stored and my card got wiped clean on deposit date. It was literally a BRAND NEW CARD! Happened to me 3 months in a row.
  15. [R63] 1/5 · US Account was hacked: My account was skimmed and I was advised to avoid this app. Regardless of the response I received, it was confirmed my information was stolen via Propel. Notice how I didn’t say my benefits were stolen, it was just assumed.
  16. [R1] 1/5 · US Locked me out: Do not download this app it locked me out of my app. I got a new card from my assistance office. Try entering that and it wouldn’t let me link a new card. This app sucks. Do not download. I’m currently going through a situation where my County assistance can’t even help me due to the fact propel got my information locked on their account so any card I received will be locked
  17. [R49] 1/5 · US Useless: This app is useless. Have been trying to link my new card for the past month and app keeps saying it is having trouble connecting to the system in our state. Texas. I have emailed several times and called 211 and it still hasn’t been resolved. Yes I done everything from deleting to reinstalling to updating app and my phone and still NOTHING!!!!!
  18. [R57] 1/5 · US Login: Won’t let me link my snap card said I had acc, reset password and link in , it lied!!!!
  19. [R83] 3/5 · US App not letting me sign in: The app works but I logged out once and it won’t let me sign back in I even tried making a new account but it still wouldn’t let me make a new account
  20. [R45] 3/5 · US Not working: Keeps saying can’t load recent transactions etc. for months now done deleted it an all that
  21. [R71] 1/5 · US NEVER WORKS: This is useless trash! Even with updates, uninstalled & reinstalled, it STILL gives that same message “We can’t show your EBT balance right now”! Even when I click on the news icon, here comes that message “Something went wrong, please try again later”! It’s not the state of Connecticut’s issue, it’s THE APPS ISSUE! I haven’t seen nor been able to access anything in over 3 months now!
  22. [R73] 1/5 · US This app NEVER UPDATES: The app rarely ever opens? Sometimes I’ll try logging in and it says the app is having some kind of difficulty. Other times when I actually load in the balance is a previous one from a month or 2 ago. And 9/10 it says it can’t update right now. I don’t know if it’s only my phone but this is a ridiculously difficult to use. And im always unsure what’s accurate amounts are
  23. [R77] 3/5 · US Was great: This really served its purpose well up until recently. I have uninstalled the app twice now due to error messages, saying that they are unable to access the network. However, I keep getting notifications from the app, unfortunately, I’m not able to check the notifications because as soon as I open it, there’s an error.
  24. [R13] 1/5 · US Urgent: This app doesn’t protect us from anyone who is not me. Anyone can can get my information really easy. I want more security and privacy and protection.
  25. [R14] 4/5 · US App: The app should have the option to lock and unlock the card for Indiana
  26. [R35] 2/5 · US POOR FEATURE ACCESS: App does not have lock/unlock feature to prevent hacker theft. Does not show ledger of amount spent with amount remaining after transaction.
  27. [R66] 1/5 · US Worst app ever: My app keeps saying locked. I tried to unblock it. It will not let me unblock it. I tried contacting the number. They said it was unblocked, but on the app is still blocked and I can’t get it very disappointed customer
  28. [R61] 2/5 · US Why #1: Not even from the makers of ebt. Kinda strange you would trust a third party. And it failed to work for me at all.
  29. [R151] 1/5 · US NOT STATE APPROVED: Benefits stolen twice and they told me it’s because of this app.
  30. [R167] 1/5 · US Don’t use this App: It used to be a safe app for me, but my last transaction was stolen from my account in total, I don’t know how, because I have my physical card and there’s no place to report an unauthorized transaction 😢 my worker mentioned me that this is not an authorized app anymore ☹️ and there is nothing they can do.
  31. [R76] 5/5 · US Ok: How can you get in contact with customer service? I can’t link my card at all. Been trying for months.
  32. [R135] 1/5 · US I can’t sign in: At first it wouldn’t show me anything about my balance, but after uninstalling and reinstalling the app, suddenly I was unable to sign in again. I don’t know what else to do and this is really inconvenient. I’ve already sent an email a few hours ago and I’ve received nothing. I just got an update about the terms of service, but nothing about me actually accessing the app.
  33. [R75] 2/5 · US Outdated: Does not show expenditures
  34. [R92] 3/5 · US Need to see more: Although we can see the transactions we also need to be able to see how much a deposit is going to be and when it’ll be processed.
  35. [R210] 1/5 · US 🤦🏾: Y would U remove the feature that shows U when our deposits arrive ! also, U need to fix the letter displays as the last update made everything bigger to the point where i can’t access certain features as they’ve been pushed off screen.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store