Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
The verdict on

Albert

35
User verdict / 100 High confidence In trouble

Albert offers quick cash advances and budgeting tools, which many users find helpful in emergencies, but a significant number of recent reviews highlight severe issues with unauthorized charges, difficulty canceling subscriptions and accounts, and poor customer service.

4.6★ lifetime (317,933) Free to download since 2016 by Albert Corporation updated 0.5 mo ago recent negative 40% 120 reviews across 1 regions
Unauthorized Charges Cancellation Difficulty Cash Advances Customer Service Account Overdrafts/Control App Functionality
5★90
4★4
3★3
2★6
1★60
recent reviews across 1 regions, vs the 4.6★ lifetime average

Albert is a finance app offering cash advances, budgeting, and savings features. While some users praise its utility for immediate financial needs, a large portion of recent feedback points to serious problems with unexpected subscription fees, challenges in account cancellation, and unresponsive customer support.

What users like

  • Provides quick and reliable cash advances for emergenciesR9R11R45R46
  • Helpful for budgeting, tracking spending, and automatic savingsR23R79R80R86
  • Offers features like credit monitoring and ID theft protectionR120

What users complain about

  • Users report unauthorized charges and unexpected subscription fee increasesR2R5R14R15
  • Extremely difficult and often impossible to cancel subscriptions or close accountsR2R3R5R6
  • Poor customer service, often relying on bots with no live phone supportR8R12R49R50
  • App can overdraft accounts or change direct deposit without user consentR2R3R4R12
  • Issues with app functionality, including updates not working, inability to access funds, or linking bank accountsR44R49R61R67
  • Some users feel misled about subscription requirements and pricing, discovering them only after providing personal informationR35R70R113R122

Latest update · v10.0.58

What the developer says changed (the verdict above weighs this against what reviewers report):

Bug fixes and performance improvements.

Recurring themes

Unauthorized Charges negative
Many users report being charged random amounts, monthly subscriptions they didn't authorize, or increased fees without warning. These charges often persist even after attempts to cancel or close accounts. Some report charges of $19.99, $20, $24.99, or $40.R2R5R14R15
Cancellation Difficulty negative
A prevalent issue is the extreme difficulty in canceling subscriptions or closing accounts. Users describe a convoluted process, lack of in-app options, and customer service that makes it impossible, often leading to continued charges.R2R3R5R6
Cash Advances positive
Many users appreciate Albert for providing quick and reliable cash advances, often citing it as a lifesaver in emergencies or when short on funds. They find the process fast and helpful.R9R11R45R46
Customer Service negative
Reviewers frequently criticize Albert's customer service, describing it as unhelpful, bot-driven, and lacking live phone support. This exacerbates issues with charges and cancellations.R8R12R49R50
Account Overdrafts/Control negative
Several users report that Albert has overdrafted their accounts, changed direct deposit information without consent, or debited savings accounts, leading to NSF fees. Users feel they lack control over their funds within the app.R2R3R4R12
App Functionality negative
Some users experience technical issues such as the app not recognizing updates, inability to transfer or access funds, problems linking or changing bank accounts, and accounts being locked. The developer's notes mention 'Bug fixes and performance improvements' but these issues persist in recent reviews.R44R49R61R67

Who it's for

Albert is for individuals who prioritize quick cash advances for immediate needs and are comfortable with a subscription model, provided they are diligent in monitoring their accounts and managing subscriptions R9R11R46. It is NOT for users who are wary of unexpected charges, value easy account cancellation, or require responsive live customer support R3R5R8.

Evidence note: The recent reviews skew heavily negative, focusing on unauthorized charges, cancellation difficulties, and poor customer service, which contradicts the high lifetime rating. The positive reviews primarily highlight the utility of cash advances. There is strong evidence for both pros and cons, but the volume and intensity of negative feedback on core issues are significant.

Frequently asked

Does Albert offer free services?
While Albert is free to download, many users report that it quickly pushes them into paid subscriptions and that there is no clear free option after linking bank accounts R35R70R122.
Is it easy to cancel an Albert subscription or account?
No, numerous users describe the process of canceling an Albert subscription or closing an account as extremely difficult, with many reporting they were unable to do so even after multiple attempts and contacting customer service R3R8R17R30.
Can Albert overdraft my bank account?
Yes, several users report that Albert has overdrafted their accounts without warning or consent, sometimes leading to NSF fees R3R4.
What are the subscription costs for Albert?
Subscription costs vary and have reportedly increased over time, with users mentioning charges of $5/month, $10/month, $19.99, $20, $24.99, and $40 R2R6R120.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R9] 5/5 · US Great back up: Fast Transfer! Increases as I pay off my instant cash early. Great back up when in a pinch!
  2. [R11] 5/5 · US Amazing: This app has been here for emergencies and exactly when I needed it !! Thanks so much ! Also it helps with saving !!
  3. [R45] 5/5 · US The most helpful: Always there when I need it as long as you pay it back.
  4. [R46] 5/5 · US InstaCash: I appreciate Albert so much when I need instant cash. Albert is reliable and fast!
  5. [R23] 4/5 · US Great tool for saving money: This app makes saving and investing money easy. It does all the heavy lifting for you. The only drawback is with automatic savings turned on, it can sometimes draw quite a bit of money out of your checking account each day.
  6. [R79] 5/5 · US Great hack for saving: Helps me save without me even realizing!!
  7. [R80] 5/5 · US Amazing app!: Amazing app. Explains how my money is spent very well!
  8. [R86] 5/5 · US budgeting bestie: Between automatic savings and being able to borrow from myself through cash advances this app has been a huge asset to me. Tracking my spending and seeing real time where it’s going is a life saver.
  9. [R120] 3/5 · US Good App, Shading practices: I have had the app for overall maybe 2 years now, it is a solid app and does have a good interface. It has credit monitoring capabilities and also ID theft protection also have the Red withdrawal program for savings/investment but too often you’re getting these random upgrade and charges that you never agreed to originally my package was $10 a month then randomly they
  10. [R2] 1/5 · US Never Use This: Where do i even start, first time using it and it took my full paycheck first time, turns out the app changed where my work pays me without telling me, then i canceled it and deleted the app, and i still got charged weeks later $19.99 so i had to redownload it to cancel it and turns out that when you make a payment you cant cancel the subscription until days later, so now im stuck
  11. [R5] 1/5 · US Do not download this app: I’ve been trying to cancel my account with them for over a year. I’ve been charged without my consent several times and it’s becoming impossible and overwhelming. Not noticing my account been charged a ridiculous amount of money over the time without my approval. Please try to avoid this app.
  12. [R14] 1/5 · US Wrongfully charged: I can’t tell you how many times this app has charged me $20+ at random times, I’ve never wanted a subscription, it would make sense if I was being charged monthly, but I get charged at random times, and the being told NO REFUNDS I feel is complete bs as I never authorized Albert to take any money in the first place
  13. [R15] 1/5 · US Scammers: They keep stealing money from me without my permission and I cannot get it back. They just took 6 yesterday and then $20 today and won’t let me have it back. I am furious.
  14. [R3] 1/5 · US Unfair business practices: They woo you in saying they’ll help you. However their technology isn’t anything impressive. Then you try to cancel the subscription but it’s not an Apple subscription and there’s nothing in the app to use to accomplish this. The they decide to choose to debit my savings account where I got a NSF fee and refuse to refund the charge or the fee. I closed my account and
  15. [R6] 1/5 · US Great experience initially, but it got worse and worse as time went on: I created my Albert account in 2020. It was initially a great experience with very little subscription fees, I think about $5/month. As time went on, the fees continued to rise. I tried to cancel my subscription multiple times, but was told I’d have to sell my investments and remove all the money from my savings account. The f
  16. [R8] 1/5 · US Stay Away From Albert: If I could give Albert zero stars, I absolutely would. This has been one of the worst experiences I’ve ever had with a financial app. Albert makes it incredibly easy to open an account, but when you want to leave, everything suddenly becomes difficult. You’re pushed into a paid Genius subscription during signup, and when you decide to cancel, the process becomes unnecessari
  17. [R12] 1/5 · US DO NOT GET THIS APP: They changed my bank account without my authorization 3 times in one day then when I try to get a phone number to call them about it there isn’t a phone number but they have a way to where you text something to a five digit number then I was told they don’t do refunds and I told them I’ve never given them permission to take money outa of my bank account.. So if you insist on g
  18. [R49] 1/5 · US DONT DO IT: This app has given me nothing but problems. I closed a bank account and added a new one, but it won’t allow me To change it on the app. I’ve been dealing with this headache for over two year and still can not withdrawal my funds. And there is no number to contact to speak with anyone for help. It’s either AI or email and that has been no help either. They keep just repeating the same t
  19. [R50] 4/5 · US Very Easy: Everything is pretty easy to use only complaint is not having a live person to connect with if there are issues.
  20. [R4] 1/5 · US WILL OVERDRAFT YOUR ACCOUNTS: Warning to anyone who thinks this app is for them: Albert will overdraft your accounts without warning, and cannot be prevented from doing so in-app. Albert WILL OVERDRAW your accounts. I have withdrawn my investments from this app and have terminated my account after nearly 5 years of use because I simply cannot handle the stress that this app has caused me. UPDA
  21. [R44] 3/5 · US App won’t Work: I have used this app a ton of times in the past and for some reason, it keeps telling me that I need to update the app every time I try an instant transfer. I’ve tried it on multiple devices and it’s telling me the same thing even after doing updates on my device. It doesn’t show that there’s an update for the app. Something’s gotta be messed up.
  22. [R61] 1/5 · US App doesn’t work: Even after contacting support I cannot access funds. Can’t use the card even with a pin and still cannot transfer as the app doesn’t recognize the click. This is shady
  23. [R67] 2/5 · US It’s keep saying update the app when I already did: It’s not letting me take out a cash advance it keeps saying update app and I already have
  24. [R35] 1/5 · US No free option: They don’t mention there is no free option until AFTER they get your data. Uninstalling.
  25. [R70] 1/5 · US Terrible scammy design: The app is alright. It’s decent for advancing your pay check, going into a cycle we all know and love. To add insult to injury, the app says “a subscription isn’t required to use the app”. Great, so when I try to press the skip button on the page ONCE, it works. Now I bring up the app another time a couple minutes later, and where’s the “Skip” button in the upper right corn
  26. [R113] 1/5 · US Scam: They get you to make an account, then tell you to download the app, even then! They don’t tell you how much they can advance you. Then you have to give even MORE info like SSN, address, your atm card info, etc. They get as much info as they can before they tell you how much you can advance. Don’t waste your time with this BS app that’s not even secured.
  27. [R122] 1/5 · US Hidden In App Purchases: Did not disclose it was a subscription based service until I linked my bank account
  28. [R17] 1/5 · US Annoying: forgot i had an account and i was charged $20 for some reason and then its impossible to cancel and delete your account. rocketmoney is so much simpler.
  29. [R30] 1/5 · US Horrible app: I have to run in circles just to deactivate my account not to mention removing a linked bank account much less a card and for what. Horrible app make it easy to just drop the app without going through hoops just to do one simple task

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store