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Updated July 2026 · real, multi-region App Store reviews
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Is it worth paying for

Square Appointments

55
Value score / 100 Worth paying? No Skip it

Square Appointments offers a robust free tier for basic scheduling and payment processing, but its paid features are plagued by frequent bugs, poor customer support, and frustrating usability issues, making it a questionable investment for businesses relying on advanced functionality.

Free to download seen up to $500 4.9★ lifetime (195,555) since 2015

Square Appointments is praised for its ease of setup and comprehensive free features, including scheduling and payment processing, making it suitable for small businesses R2R3R6. However, the paid features and recent updates introduce numerous bugs, slow performance, and unresponsive customer service, leading to significant frustration and operational disruptions for many users R5R17R20R61.

Free vs paid

The free version of Square Appointments is highly valued for its reliability, ease of use, and ability to manage appointments and take payments without upfront investment R3R6R18. Many users appreciate the basic scheduling, client organization, and payment collection features available for free R1R4R9. However, some users feel that certain features, which should be free, are locked behind a paywall R3. The paid subscription, while offering more features, is criticized for its high cost and the introduction of numerous bugs and malfunctions, which undermine the value of the service R27R61. Issues like payment processing failures, app crashes, and poor customer support are frequently reported by paying customers R17R20R61.

Value complaints

  • The monthly subscription cost is considered extremely high, leading users to discontinue the service.R27
  • Some paid features are perceived as basic functionalities that should be included in the free package.R3
  • The app forces users to sign up for credit card services to use scheduling, even when paying a monthly fee, which is seen as a ripoff.R80
  • Paying customers experience numerous bugs and issues, indicating that the price does not match the quality of the service.R50R61

Where it delivers

  • The free features are reliable and worth using, making it a good option for those not ready to invest in a website.R3R6
  • The app is easy to set up and use for basic appointment scheduling and payment processing.R2R18
  • It provides all-in-one tools for running a business, including payments and appointments, with easy navigation.R1R4
  • Clients appreciate the confirmation and reminder messages, which help keep everyone organized.R9R18
Worth paying if

The paid tier might be considered if a business absolutely needs specific advanced features not available in the free version and is willing to tolerate frequent bugs and potential customer service issues R5R17R20. However, based on current reviews, the value proposition for the paid subscription is weak due to widespread complaints about functionality and support R27R61R80.

Skip / stay free if

Businesses that rely heavily on the mobile app for daily operations, require reliable payment processing, or need responsive customer support should skip the paid subscription R5R17R20. Those who cannot tolerate frequent app crashes, data loss, and difficulties with core functionalities like scheduling and payment collection will find the paid version frustrating and detrimental to their business R5R20R29.

Evidence note: The lifetime rating of 4.87 is significantly higher than what recent reviews suggest, indicating a potential decline in app quality or user experience over time, especially with recent updates. Many positive reviews are general endorsements without specific feature mentions, while negative reviews are highly detailed about critical malfunctions.

Frequently asked

Is Square Appointments reliable for taking payments?
While some users find Square Appointments works well for collecting payments with fair fees , many recent reviews report significant issues with payment processing, including constant inability to take payments, freezing during transactions, and funds being transferred to non-existent accounts R17R29R67. There are also complaints about Square allowing easy customer disputes without proof and taking money from business accounts R22.
Does Square Appointments have good customer support?
Customer support for Square Appointments is widely criticized as horrible, with users reporting that representatives are rude, unhelpful, and unable to resolve issues R17R27R370. Some users have been hung up on or ignored when trying to address problems R27R418.
Are there many bugs and glitches in the app?
Yes, many users report frequent bugs and glitches, especially with recent updates, including the app not loading for days, crashing often, notes not saving, keyboard bugs, server issues, and the app freezing during payment collection R5R20R29. Some users have to constantly uninstall and reinstall the app for it to work R17.
Is the mobile app user-friendly?
The mobile app's user-friendliness is a point of contention; while some find it easy to set up and navigate R2R4R26, many recent reviews describe it as terrible, slow to load, and difficult to use after updates R5. Specific complaints include removal of key features like zoom, difficulty switching locations, and cumbersome editing processes R5.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R27] 2/5 · US weird about taking bank information off: I am no longer using square due to the extremely high increase of the monthly subscription. I tried to delete my bank information off before I deleted my account just in case and there was no way to get rid of it. And I called support and as soon as I mentioned I wanted my bank information removed he said I was cutting out and he would call me right back, h
  2. [R3] 4/5 · US Features: I enjoy using this app, very reliable & the free features you’re able to use is definitely worth using. Some of the paid features should be included in the free package but overall it’s nice to use. Better than some other platforms.
  3. [R80] 1/5 · US Developers strike again: I may have to drop square. I’ve been using them for their scheduling and booking, but now they insist that I have to sign up for credit card services in order to use that service even though I pay them over $60 a month and developers have made the user interface, difficult and tortured to use especially for multiple locations. I’m now actively searching for a better altern
  4. [R50] 1/5 · US Recent update has ruined our flow: The recent update had changed how appointment notes are stored and viewed and it has entirely disrupted our studio’s flow. Would appreciate more bug fixes for the price of usage. Additionally, we are unable to turn off the AI assistant’s responses or customize them without losing the ability for clients to confirm their appointments. The app needs to be more open
  5. [R61] 1/5 · US Glitchy app: I am a paying customer and have square appointments for my business. They recently did an upgrade and caused several fees on my account. Support did not do anything to make it right. Additionally, the app will not allow me to update my schedule. When I add a new time, it reverts back to what it assumes it is that I need. For example, I have 1pm-3pm and 3pm-5pm. When I add another time
  6. [R6] 5/5 · US Great!: This app is great for people who are not ready or able to invest in a website and need something for free.
  7. [R2] 5/5 · US Founder: I absolutely love my Square Appointments! It was very easy to setup and extremely flexible. My clients will love this product as much as I do. Alan Robell KnowWhatAISees.ai Founder & AI Business Strategist
  8. [R18] 5/5 · US Square app: It’s awesome! I left behind the old appointment book & pencil. It was easy!! My clients love the confirmation and reminder messages!!
  9. [R1] 5/5 · US Business guru: I’ve had my business with square pre pandemic, all the tools and appointments are easily made , I run my business fully with square with all their tools and take payments with it. When I travel as a vendor I know I’m taking my business with me and that gives me comfort . I love square
  10. [R4] 5/5 · US Pro app: I love the easy navigation and the perks you get from square
  11. [R9] 5/5 · US Keeps me and the customer organized: Love the app. Which you could send the checkout to the square terminal like regular square checkout .
  12. [R17] 1/5 · US Worst experience ever: I have had nothing but issues with this app since I purchased the service. Nonstop issues with not being able to take payment. I am constantly having to uninstall and reinstall the app just for it to work. The tipping option gets turned off every single time I do that. Even if I don’t have to uninstall and reinstall. And don’t even get me started on how horrible the customer
  13. [R22] 1/5 · US Never: Never using this app to collect payments again. They let customers dispute transactions easy with no proof and take the money from your bank account.
  14. [R29] 1/5 · US Hate this: This app is the bane of my existence!! It’s always freezing up when it’s time to get the payment from my clients. I want to cry. It’s not working and I need to go home.
  15. [R67] 1/5 · US No muy confiable: Me hicieron un pago y después de cuatro días no e podido transferir los fondos teniendo todas las configuraciones bien echa , solo dicen que está bajo revisión , no la e utilizado más
  16. [R370] 3/5 · CA Used to be good: I don’t know what’s happening but for the past couple months, they have been slacking on customer service, every time I call with a new issue they can’t figure it out, as if I’m the only one who’s been having these issues. Still behind on many features for years now. False waitlist notifications being sent & many other issues.
  17. [R418] 3/5 · CA Disappointed: I am unable to attach customer name and information directly to receipts resulting in my clients not being able to claim services through their insurance. I called square support and was hung up on. So i will need to switch software.
  18. [R5] 1/5 · US Mobile version is TERRIBLE: if you make any schedule changes, it will not load for DAYS. Very inconvenient when it’s my days off work and I need to check something. glitches and crashes OFTEN. If you have multiple locations and try to switch from one to the other, good luck!! notes I take on client files often don’t save when doing it with the mobile app, desktop version seems to work SLIGHTLY b
  19. [R20] 1/5 · US Pathetic Malfunctioning GARBAGE: How much has this recent malfunction cost us? I can tell you ask for reviews before people know what a horrible app this is. I make sure to send a screenshot to all of the customers trying to book that Square is having server issues AGAIN. Hopefully they won’t make the same mistake as we did in trusting Square. If you like the words “Something has gone wrong”, you
  20. [R26] 5/5 · US Great experience: Super easy to book and manage appointments. The app is user-friendly and makes scheduling smooth and stress-free. Highly recommend! ⭐️

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store