Square Appointments

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R1] 4/5 · US Features: I enjoy using this app, very reliable & the free features you’re able to use is definitely worth using. Some of the paid features should be included in the free package but overall it’s nice to use. Better than some other platforms.
2. [R2] 5/5 · US Pro app: I love the easy navigation and the perks you get from square
3. [R6] 5/5 · US The best!: Love this app! Nice and simple and no big fees!
4. [R104] 3/5 · US Not so User Friendly: App is good but can be confusing when you trying to deeper into the tools. Not enough website designs. Works well for collecting payments with fair pricing on fees and it’s free.
5. [R24] 5/5 · US Great experience: Super easy to book and manage appointments. The app is user-friendly and makes scheduling smooth and stress-free. Highly recommend! ⭐️
6. [R29] 5/5 · US The best ever: By far the best all in one program, even with the crazy amount of versatility and customization available one would assume you would need a certification to tailor square for your business but you don’t. They make it super easy, with steps you follow and the most comprehensive help section I’ve ever seen. I’ve always needed to call support with my other programs but I’m on month fou
7. [R52] 5/5 · US User Friendly: Square is so amazing! It has helped me maneuver my salon appointments with ease. No more carrying an appointment book 👍🏼
8. [R4] 5/5 · US Great!: This app is great for people who are not ready or able to invest in a website and need something for free.
9. [R7] 5/5 · US Keeps me and the customer organized: Love the app. Which you could send the checkout to the square terminal like regular square checkout .
10. [R16] 5/5 · US Square app: It’s awesome! I left behind the old appointment book & pencil. It was easy!! My clients love the confirmation and reminder messages!!
11. [R33] 5/5 · US Appointment App: We really enjoy the professionalism that this app allows us to bring to the table along the simplicity of being able to track all of our customers information and appointment notes with a brief touch of a finger
12. [R38] 5/5 · US Exceptional !: This is so easy to use, sends reminders and allows clients to book their own appointments as well.
13. [R3] 1/5 · US Mobile version is TERRIBLE: if you make any schedule changes, it will not load for DAYS. Very inconvenient when it’s my days off work and I need to check something. glitches and crashes OFTEN. If you have multiple locations and try to switch from one to the other, good luck!! notes I take on client files often don’t save when doing it with the mobile app, desktop version seems to work SLIGHTLY b
14. [R18] 1/5 · US Pathetic Malfunctioning GARBAGE: How much has this recent malfunction cost us? I can tell you ask for reviews before people know what a horrible app this is. I make sure to send a screenshot to all of the customers trying to book that Square is having server issues AGAIN. Hopefully they won’t make the same mistake as we did in trusting Square. If you like the words “Something has gone wrong”, you
15. [R27] 1/5 · US Hate this: This app is the bane of my existence!! It’s always freezing up when it’s time to get the payment from my clients. I want to cry. It’s not working and I need to go home.
16. [R34] 1/5 · US Bugs! Fix asap!!: I need to access this damn app for my job. It updates to 3% then crashes. I’ve tried restarting my phone. Logging out. Updating the app. Uninstalling and reinstalling. Wtf. This isn’t acceptable when people’s incomes depend on keeping appointments. FIX BUGS! Please!!
17. [R40] 1/5 · US HATE THE NEW UPDATE: Hate the update. I feel like it’s so many more step to get to not and info now.
18. [R48] 1/5 · US Recent update has ruined our flow: The recent update had changed how appointment notes are stored and viewed and it has entirely disrupted our studio’s flow. Would appreciate more bug fixes for the price of usage. Additionally, we are unable to turn off the AI assistant’s responses or customize them without losing the ability for clients to confirm their appointments. The app needs to be more open
19. [R151] 2/5 · US New update is awful.: Why they would take out the pinch-to-zoom feature I will never know. It’s awful.
20. [R5] 3/5 · US Very disappointed with Square.: A customer paid me for a service, but the funds were transferred to a bank account that does not exist. Square still marked the payment as if I had received the money. Trying to do the right thing, I refunded my customer. As a result, my Square balance is now negative, and I supposedly owe money that I never actually received in the first place. I am now being hel
21. [R15] 1/5 · US Worst experience ever: I have had nothing but issues with this app since I purchased the service. Nonstop issues with not being able to take payment. I am constantly having to uninstall and reinstall the app just for it to work. The tipping option gets turned off every single time I do that. Even if I don’t have to uninstall and reinstall. And don’t even get me started on how horrible the customer
22. [R20] 1/5 · US Never: Never using this app to collect payments again. They let customers dispute transactions easy with no proof and take the money from your bank account.
23. [R65] 1/5 · US No muy confiable: Me hicieron un pago y después de cuatro días no e podido transferir los fondos teniendo todas las configuraciones bien echa , solo dicen que está bajo revisión , no la e utilizado más
24. [R25] 2/5 · US weird about taking bank information off: I am no longer using square due to the extremely high increase of the monthly subscription. I tried to delete my bank information off before I deleted my account just in case and there was no way to get rid of it. And I called support and as soon as I mentioned I wanted my bank information removed he said I was cutting out and he would call me right back, h
25. [R369] 3/5 · CA Used to be good: I don’t know what’s happening but for the past couple months, they have been slacking on customer service, every time I call with a new issue they can’t figure it out, as if I’m the only one who’s been having these issues. Still behind on many features for years now. False waitlist notifications being sent & many other issues.
26. [R417] 3/5 · CA Disappointed: I am unable to attach customer name and information directly to receipts resulting in my clients not being able to claim services through their insurance. I called square support and was hung up on. So i will need to switch software.
27. [R59] 1/5 · US Glitchy app: I am a paying customer and have square appointments for my business. They recently did an upgrade and caused several fees on my account. Support did not do anything to make it right. Additionally, the app will not allow me to update my schedule. When I add a new time, it reverts back to what it assumes it is that I need. For example, I have 1pm-3pm and 3pm-5pm. When I add another time
28. [R89] 3/5 · US Quisiera poder poner dos clientes a una misma hora: Hace falta poder dar una misma cita a dos uPO más clientes. Yo atiendo grupos de clientes
29. [R294] 3/5 · GB Not very flexible: It doesn’t give you the option to input the dates and times your available. I wanted to change from acuity scheduling as I use square technology for payments but me not being able to put in my availability monthly is long. I would prefer if we could input dates and times on our calendar like acuity. Not everyone works Monday-Sunday and I certainly done have the time to be changi
30. [R329] 3/5 · CA Multi view: I’m trying to book appts quickly & effectively, but I cannot see the schedule of my other esthetician, so I’m trying to book clients but my resources are not available. It’s necessary to see all resources using on a day a quick glance, so I’m not wasting time toggling back & forth. That leaves me having to remember who is in which room as I’m looking for an appt for my client. It’s
31. [R51] 2/5 · US Messages: I’m having a hard time getting my clients nail pictures clear on messages. Sometimes they don’t send and sometimes they are blurry. I then have to ask for them to send through my personal number so I can see clearly. Such a hassle.
32. [R37] 4/5 · US Please Fix: - I am unable to add the appointment widget to my phone back. It just stop working. - Secondly clients send pics and nothing shows up so I have to have them send them to my personal number. - Lastly for the deposits feature if a client book something lower in price other then the deposit it doesn’t charge anything. But it still allows them to book. Can there be a paid in full optio
33. [R393] 3/5 · CA Square assistant: Unable to message customers in square assistant. It says they have unsubscribed which they have not.
34. [R147] 1/5 · US BRING BACK THE ZOOM OPTION: Whyyyy did they remove this feature with the update?! Being able to zoom out was the easiest way for me to see my schedule on my phone. Please bring this back!!
35. [R30] 5/5 · US Time problem: Every time I make a one time change, it automatically changes the times to an hour later and not the times I’m selecting.
36. [R159] 3/5 · US It’s ok: The limitations that it has that would make this a 5-star booking system are being able to edit an appointment after the client has booked and paid online; there is no way to add an upgrade or up charge. And being able to require the forms before booking. I just don’t like the way the forms are set up.
37. [R61] 3/5 · US KEYBOARD BUG: It’s a good app to set appointments, but when I want to wait my services description the key board keeps hiding what I want to see, how can I see what I’m typing if the key board blocks it, and I can’t edit the end of the description I would have to go to the first sentence and then scroll my way down. FIX THIS KEYBOARD BUG (iPhone 15) Update Now it won’t let me type??
38. [R281] 3/5 · GB Edit appointment before accepting: Such a great app but why is it not possible to edit an appointment before accepting it??? Always have to use the web version for that…
39. [R554] 3/5 · AU Works for basics scheduling , limited mobile experience. Definitely room for improvement: Compared to using other scheduling platforms as a premium user, Square Appointments feels quite limited, especially on mobile. You can’t easily book time off or schedule breaks, and unless you log into the full web browser, it’s hard to clearly see time that’s been blocked off. The basic scheduling and paymen
40. [R31] 2/5 · US Almost never works properly: I’ve used this app since January 2025. I have to delete and redownload every other time, if not each time, I use the app. I open it and it doesn’t allow me to touch anything. I close, reopen, close, reopen, turn my phone off and on, open, close, reopen…. No, I have to delete and redownload and then log back in and redo permissions and all. Sometimes I’m at a clients ho