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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

getir vs Uber Eats

getir 4.9★ · Free to download 45
Winner Uber Eats
Uber Eats 4.8★ · Free to download 65

Uber Eats is generally a more reliable choice for food delivery with wider availability and better customer support, despite its higher costs and predatory subscription practices, while Getir struggles with inconsistent service, payment issues, and limited reach.

Full reviews: getir · Uber Eats

Uber Eats, with its vast user base and extensive restaurant network, offers a more consistent delivery experience, though users frequently complain about high fees and aggressive subscription tactics. Getir, while praised for incredibly fast deliveries in some areas, faces significant challenges with customer service, payment processing, and limited operational zones, leading to a much less reliable experience for many.

Head to head

Delivery Speed & Reliability tieR3R5R7R8
getir Getir users frequently praise its 'impossibly fast delivery,' with some orders arriving in as little as 2-10 minutes, making it a 'lifesaver' for quick needs R5R8. However, many other users report significant delays, orders not arriving, or being canceled without explanation R3R7.
Uber Eats Uber Eats deliveries are often described as 'fast' and 'accurate' , with efficient drivers . However, a common complaint is long waiting times, orders being pushed back, or not arriving at all, sometimes after waiting for hours .
Customer Service & Refunds tieR7R13R22R31
getir Getir's customer service is widely criticized as 'horrible,' 'zero,' and 'unresponsive,' with users reporting no apologies or refunds for messed up or stolen orders R7R13R22R31.
Uber Eats Uber Eats also receives extensive negative feedback for its customer support, with users calling it 'terrible,' 'awful,' 'unhelpful,' and 'zero' . Many report issues with refunds for canceled or undelivered orders, often being met with unhelpful agents or AI .
Pricing & Value tieR6R15R18R27
getir Getir is often described as 'expensive' and 'overpriced' R15R27, with some users noting high service fees that can be overcharged R6. Despite this, many appreciate the 'many discounts' and promotions, finding it 'cheaper than grocery shopping' with good quality for the price R42. There is also a minimum order value of £10 in some regions R18.
Uber Eats Uber Eats is frequently criticized for being 'too expensive' with 'excessive fees' and high delivery costs, sometimes nearly 30% of the total order R75R80. Many users feel the value is only justified with BOGO deals or promotions R80.
App Functionality & User Experience edge: Uber EatsR4R7R8R10
getir Getir's app is noted for being 'convenient' and 'easy to get it' R8. However, users report issues with the app defaulting to foreign languages R7R35, not working after updates , and an overwhelming number of promotional messages R4. Payment processing is a major pain point, with many unable to use foreign cards or complete orders due to 'bank policy' or 'technical issues' R10R25R28R39.
Uber Eats Uber Eats is generally found 'easy to navigate and order' . However, the app is heavily criticized for 'predatory practices' that trick users into signing up for subscriptions like Uber One R67R70R91R114. Users also report checkout glitches and a lack of essential features like allergy options or the ability to modify bundled deals .
Product Quality & Selection edge: Uber EatsR8R21R22R24
getir Getir offers a 'great selection of groceries' and users appreciate the convenience for 'so many different things' R8. However, there are complaints about 'not so fresh food,' including items with short shelf lives, smelly meats, and rotten chicken R21R24. Missing or incorrect items are also a recurring issue R22.
Uber Eats Uber Eats offers a wide variety of food from numerous restaurants R80. Some users praise the quality . However, there are complaints about restaurants consistently providing poor-quality food, cold food, or missing items .
Availability & Coverage edge: Uber EatsR9R10R28R35
getir Getir's availability is a significant issue, with users reporting that delivery distance has shrunk, their address is suddenly outside the delivery range, or the service has stopped operating in their city entirely R9R35R42R57. The inability to order in different countries or with foreign cards also limits its usability for travelers R10R28.
Uber Eats Uber Eats has a very wide reach, allowing users to order from 'a lot of places' . While not explicitly mentioned as a widespread problem, some users note that their Uber One membership doesn't guarantee free delivery unless a minimum spend of £15 is met, which can feel restrictive .
Pick getir if

Pick Getir if you are in an area where it operates reliably and you prioritize extremely fast grocery delivery, especially if you can take advantage of their promotions R5R8R42.

Pick Uber Eats if

Pick Uber Eats if you need a wider selection of restaurants, more consistent availability, and a generally smoother ordering process, even if it means dealing with higher fees and aggressive subscription prompts R80.

Evidence note: Getir has significantly fewer reviews than Uber Eats, leading to less comprehensive evidence for some dimensions. Both apps have a substantial number of negative reviews regarding customer service, suggesting this is a widespread industry issue rather than unique to one app.

Frequently asked

Is Getir available everywhere?
No, Getir's availability is inconsistent; many users report that delivery distances have shrunk, their addresses are no longer within the delivery range, or the service has ceased operations in their city R9R35R42R57.
Are there issues with payment on Getir?
Yes, many Getir users report significant issues with payment, including the inability to use foreign credit cards, orders failing due to 'bank policy,' or being unable to complete checkout even after entering card details R10R25R28R39.
Is Uber Eats expensive?
Yes, Uber Eats is frequently criticized for being expensive, with high delivery fees and service charges that can add up to nearly 30% of the total order cost R75R80R87R102.
Does Uber Eats try to push subscriptions?
Yes, Uber Eats is often accused of using 'predatory practices' to trick users into signing up for its premium membership, Uber One, by subtly adding it at checkout or making discounts conditional on subscription R67R70R91R114.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] getir 3/5 · US sude: geliştirmesi lazım geç geliyor
  2. [R5] getir 5/5 · US Mükemmel: Çok hızlı geldi daha 2 dakka olmadı vereli şuanda elimizde
  3. [R7] getir 1/5 · US No customer service and zero friendly interface: It’s the worst food delivery out there. I used it in turkey and the interface is mostly in Turkish even if you change it to English but it’s not the worst part. It always delivers late and their customer support is zero! No apologies, no refunds for messed up orders nothing.
  4. [R8] getir 5/5 · US It’s a lifesaver!: I order almost daily for so many different things. It’s so convenient and saves me so much time
  5. [R13] getir 1/5 · US Horrible Customer service: Worst customer service I’ve received anywhere in the world
  6. [R22] getir 1/5 · US Eksik urun: Her seferinde eksik urun ya da hatali urun geliyor..Eksigi tamamlamalarini soyluyorsun Muhatap yok..Kampanyadan cok hi net kalitesini artirsalar daha Iyi plural..
  7. [R31] getir 1/5 · US Very disappointed they ripped off.: They claimed that they couldn’t reach me and canceled my order and charged me. The amount was big not using them again. Not acceptable
  8. [R6] getir 3/5 · US Check fees - they overcharge: Be sure to check your fees on the receipt… they overcharge for the service fee so be sure to get a refund if they charge more than stated for your shopping cart size.
  9. [R15] getir 3/5 · GB Eh: Expensive, badly designed app it will even pause your music while you use it. If they miss something on your order they don’t care.
  10. [R18] getir 3/5 · GB Cool: Nice app but you have to buy £10 worth of stuff to actually be able to order which is pretty annoying
  11. [R27] getir 3/5 · GB Love and i hate it.: First off i want to mention that the products are great and the deliveries are the quickest ive ever seen. HOWEVER !! I hate the promotions and it is overly priced. If the promotions made it more cost effective I would actually order from there.
  12. [R4] getir 1/5 · US iyi güzel hoş ama herşeyin dozu var: sabah kalkıyorum 21 tane getir mesajı reklam akşam oluyor 37 tane mesaj yetkili kişiler isterse ss bile atabilirim boku çıktı kusura bakmasınlar ama bi günde 60 70 tane mesaj almak istemiyorum ya bu kadar basit kim ister ki ulan sevgilim bu kadar mesaj atmıyor bildirimlere sakın izin vermeyin sizlerde bu kadar bildirim almayın boş boş
  13. [R10] getir 1/5 · US Cant order in different countries: I tried to order while abroad and it says that you can’t use foreign cards. Makes no sense when my cards are open and work anywhere I try them around the country. Very disappointing and literally going to bed hungry.
  14. [R21] getir 3/5 · GB Not so fresh food: Ordered several times fresh food but always arrived with few days of shelf life. Good if you want to order for food to be consumed in 1/2 days not for more then that. Fresh food often arrive not so good quality, well not as you going and choose by yourself. Sure good for many others items but not fresh.
  15. [R24] getir 3/5 · GB Ok.: A bit overpriced for the convenience you get. Sometimes they give smelly meats. I got an old package of bacon and it was brown instead of pink and it smelled. Last week the steak was smelly too. Ive gotten rotten chicken as well so i wont be ordering meats again. 3rd time now and that’s it. Other than that they’re ok. Only for emergencies i guess.
  16. [R9] getir 3/5 · US Delivery distance shrunk!: The delivery distance shrank so even though I used to order several times a week. I no longer have access to the delivery system Used to love. Hopefully it will come back soon
  17. [R28] getir 1/5 · US Can’t use a foreign credit card: What a waste of time downloading. Cannot even use. How is a traveler suppose to order food delivery in this city?!
  18. [R35] getir 1/5 · US Should be Zero Stars: Since getir took over Gorillas, our address has been outside of the delivery range. We live in a popular area in Brooklyn. Redownloaded the app today to see if this changed - it hadn’t and now the App defaults to a foreign language with no option to change it. Terrible.
  19. [R42] getir 5/5 · US Helps out! *Can’t believe they don’t operate in Chicago anymore 😭😭😭: Great deals, even feels like a steal when order with promotions, cheaper than grocery shopping. Fruits and vegetables little bit smaller size than in stores but you get what you pay for, so I think it’s pretty reasonable pricing. / Nooooo no way, what happened, why don’t you operate in Chicago anymore, you were literally the best
  20. [R57] getir 1/5 · US No longer available in my area: Used to love this app and used it semi-frequently. Then they randomly stopped delivering to my address / area. Unfortunate. No need for this app anymore.
  21. [R25] getir 1/5 · US Getir finansçı olmama izin vermiyor: Sırf bu güne özel yapılan kampanya için getir finansçı olmak istedim fakat “banka politikamız sebebiyle “ diyerek izin vermiyor. O halde ben de kendi politikalarım sebebiyle 1 yıldız veriyorum uygulamanıza. Saygılarımla
  22. [R39] getir 1/5 · US Nothing works: I'm an American visitor here for work. You won't take my money. None of my payment methods work. Complete garbage. I hope you all lose your jobs because you're all incompetent. Guess I'll starve and I truly hope that one day you will too!
  23. [R75] Uber Eats 3/5 · GB Price: Too expensive for food.
  24. [R80] Uber Eats 5/5 · US The app is very good: Uber Eats is actually an amazing and easy way to get food delivered to you, a little expensive ( depending on where you order from) but even though some places are expensive it’s very easy to get a lot of GOOD deals for atleast below 15 dollars.
  25. [R87] Uber Eats 3/5 · GB Food ordering: The ordering process is great the costs are horrendous £5.79 And £2.81 It’s almost 30% of total cost and then you ask me if I want to tip the driver I will now look at other options for delivery
  26. [R102] Uber Eats 1/5 · US Too expensive: Fees are way too high even with uber one
  27. [R67] Uber Eats 1/5 · US Predatory practices- tries to trick you into subscription: I’m tired of priced being raised by 1/3 because I don’t sign up for their premium membership. They post on their main page that food is discounted but won’t disclose that it’s only if you sign up for their premium membership until you tap the Apple Pay button at checkout. Then when you decline, on the tip screen, it subtly shows that it ad
  28. [R70] Uber Eats 1/5 · US One because you can’t do zero: This app is far to predatory on you must find every little check box to make sure you are signing up for uber premium or signing up for some other random thing you don’t want and didn’t ask for. Just noticed they got 2 month of premium from me before I realized it signed me up because I missed unchecking a box somewhere. This company is pathetic. Uninstalled
  29. [R91] Uber Eats 1/5 · US Uber one is a rip off: I have Uber one and you are still charging me a three dollar delivery fee.
  30. [R114] Uber Eats 1/5 · US Don’t sign up unless you really need to: They keep charging me for a membership I don’t use they charge any account I have with a membership that is not even in my account I contact support and they didn’t even answer … I got the app because at the time I need it the service but I don’t need it anymore I cancel the membership and they keep charging me … I can even cancel in the account because i

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store