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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Here Comes the Bus vs Greyhound

Here Comes the Bus 4.5★ · Free to download 40
Winner Greyhound
Greyhound 4.8★ · Free to download 65

Greyhound is the better choice for intercity travel due to its generally functional app for booking and managing tickets, while Here Comes the Bus struggles with fundamental tracking reliability after recent updates.

Full reviews: Here Comes the Bus · Greyhound

Greyhound's app is generally effective for booking and managing tickets, despite frequent complaints about service quality, delays, and customer support. Here Comes the Bus, designed for school bus tracking, has seen a significant decline in reliability and functionality following recent updates, making it often unusable for its core purpose.

Head to head

Features and Core Functionality edge: GreyhoundR3R4R5R6
Here Comes the Bus Here Comes the Bus users report significant issues with the app's core functionality, specifically bus tracking. Many state that the bus location is often stuck, doesn't appear on the map, or refreshes too slowly, especially after recent updates R3R4R6R25. Some users miss the old design and features, like the 'smiling bus' icon R5. There are also requests for an Estimated Time of Arrival (ETA) feature to improve planning .
Greyhound Greyhound's app is praised for easy booking and ticket management . However, users frequently encounter problems with payment processing , cancellation policies R82R93, and the app not reflecting real-time service issues like delays or cancellations . Accessibility features for visually impaired users are also noted as problematic .
Reliability and Performance edge: GreyhoundR1R3R6R7
Here Comes the Bus The reliability of Here Comes the Bus has severely deteriorated, with many users reporting that the app is inconsistent, buggy, and often fails to show the bus or provide timely notifications R1R3R6R7. Some issues are attributed to bus driver compliance or school district updates rather than the app itself R7.
Greyhound Greyhound's app performance for booking is generally good , but the underlying service is frequently criticized for extreme delays, missed buses, and cancellations R64R85. Users also report issues with customer service and information accuracy regarding bus schedules and departures R64R73R94.
Ease of Use and User Experience edge: GreyhoundR1R4R5R12
Here Comes the Bus While some users appreciate the app's concept for monitoring children R14, recent updates have negatively impacted the user experience. Many find the new interface less functional, with issues like location tracking getting worse, auto-zoom not working, and login problems R1R4R12. Some miss the older, simpler design R5.
Greyhound Greyhound's app is generally considered user-friendly for booking tickets . However, some users find it confusing, especially regarding seat guarantees or cancellation processes . Accessibility for users with visual impairments is a recurring issue, making navigation difficult . There are also complaints about price manipulation during booking .
Price and Value tieR1R14R25R27
Here Comes the Bus Here Comes the Bus is free to download and its value is tied to its core functionality of tracking school buses. When it works, users find it invaluable for managing their children's bus schedules and safety R14. However, its recent unreliability makes its value questionable for many R1R25R27.
Greyhound Greyhound is seen by some as an affordable travel option . However, many users complain about increasing prices, high cancellation fees, and a lack of senior discounts R82. There are also accusations of price manipulation and issues with refunds, often resulting in vouchers with significant deductions rather than money back R82R93R113.
Customer Support and Communication tieR1R7R21R30
Here Comes the Bus Here Comes the Bus users report that the app's effectiveness often depends on school transportation updating the app, and drivers sometimes fail to do so R7. There are also reports of notifications not being shared on time R1R21 and issues with login credentials R30.
Greyhound Greyhound faces widespread criticism for poor customer service, with users reporting no response to inquiries, unhelpful staff, and difficulty resolving issues R64R73. Information provided by staff is often inaccurate, leading to missed buses R85R94.
Pick Here Comes the Bus if

you need to track a school bus and your school district has a reliable system in place for driver compliance and app updates, as the app's functionality is highly dependent on these external factors R7.

Pick Greyhound if

you need to book intercity bus travel and prioritize an app that is generally functional for ticket purchasing and management, despite the potential for service issues and poor customer support from the bus company itself .

Evidence note: Here Comes the Bus reviews are heavily skewed by recent negative updates, impacting its lifetime rating. Greyhound's reviews often conflate app functionality with the bus service experience, making it challenging to isolate app-specific issues. Both apps are free to download, so there is no free-vs-paid asymmetry.

Frequently asked

Is Here Comes the Bus reliable for tracking school buses?
Recent updates have made Here Comes the Bus unreliable for many users, with frequent reports of bus locations being stuck, not appearing on the map, or notifications being delayed, making it difficult to trust for real-time tracking R3R4R6R25.
Does the Greyhound app have good customer service?
The Greyhound app itself does not provide direct customer service, and the company's customer service is widely criticized by users for being unhelpful, unresponsive, and providing inaccurate information, often leading to missed buses or unresolved issues R64R73R85R94.
Are there any issues with refunds or cancellations for Greyhound tickets?
Greyhound's cancellation policy is a frequent point of contention, with users reporting high cancellation fees and refunds often issued as vouchers with significant deductions rather than direct monetary refunds R82R93R113.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] Here Comes the Bus 3/5 · US Put some more time into this app: Used to love this app because it would tell me where my school bus was. Now I feel like it’s so inconsistent. If my bus is substituted, it just never shows on the map. Almost like a bus isn’t coming. But it is. And when it is coming, it’s pretty janky. Ik it just got updated but they updated to me just felt cleaner and weren’t based off of what we actually need: a
  2. [R4] Here Comes the Bus 1/5 · US Location stuck: Since the last update the location tracking has gotten worse, not better.
  3. [R5] Here Comes the Bus 4/5 · US It’s fine: I don’t like the new update. I know it’s silly but I miss the little bus on the map instead of this boring arrow.
  4. [R6] Here Comes the Bus 3/5 · US Was good until it wasn't: App was a life saver for so long! Until it updated and now I can't see the bus until it randomly populates close to the bus stop
  5. [R1] Here Comes the Bus 1/5 · US Worst Bus app: You don’t upgrade your software properly. Everytime you try to do any changes in the app it get even worst. None of the notifications are shared on time.
  6. [R7] Here Comes the Bus 2/5 · US Bus app works okay when transportation updates it: The app only works when transportation updates the app. Instead it can be very draining and not useful because you will have to call them and let them know the app isn't being updated. The drivers can be very rude and not update the app as well. Communication is key when other people people children are on the line.
  7. [R12] Here Comes the Bus 3/5 · US Auto zoom and zoom out feature not working: New update for this app is awesome! Only glitch is on the right there is an option to auto-zoom, that does not work. Please fix this and I will give you a five-star rating!
  8. [R14] Here Comes the Bus 5/5 · US This app is amazing: I never have to wonder when my son is getting to the bus stop or the buses it is the perfect situation for parents to monitor children to take a bus. Thanks, Here Comes the Bus.
  9. [R25] Here Comes the Bus 1/5 · US New update TERRIBLE!!!: This app use to be a really good app. It would be spot on about where the bus was located and notifying when it was near. Since the update it has extremely downgraded and is no longer dependable. It lags at least 15-20 mins sometimes before it will update the bus’s location. Please fix the bugs or Downgrade back to the old system.
  10. [R27] Here Comes the Bus 3/5 · US Good when it works: The idea is good, but the execution is not. When it works, it’s great. But many times, it simply doesn’t show the bus. And when you have been set up to expect something, and then it’s not there, that’s worst.
  11. [R21] Here Comes the Bus 3/5 · US Problems: I live in the southeast of the US. Sometime I can receive notification and sometime I can’t. And notifications received not always on time.
  12. [R30] Here Comes the Bus 3/5 · US My problem with the app: I have been trying to login since yesterday but, I cannot it is saying my email and password are not valid which makes no sense when they worked perfectly fine all the other time I was using the app so I don’t know if the app is messed up again but it is getting really aggravating
  13. [R64] Greyhound 1/5 · US Gayhound: No customer service, constant delays
  14. [R73] Greyhound 1/5 · US so bad: bad customer service
  15. [R85] Greyhound 1/5 · US Negative 5 if Possible!: Problem 1) I was told four different busses and had to change queues seven different (was bounced back and fourth between buses and queues a few times). The staff were thoroughly misinformed. It was pure chaos! A couple of times, I was the first person, and then moved to the middle or last when we were given different instructions. I am now sitting on a bus that I was told
  16. [R94] Greyhound 1/5 · US Mal información: Sus empleados son un asco lleve ala parada de autobuses y le dije ala que daba la información de los ticks y lleve 40 minutos antes de la salida y solo me dijo espérate aún no va a salir tu autobús y como boba esperando la información y se fue mi autobús y yo aun esperando cuando darán buena información cuando se les pregunta perdí mi cita a Atlanta y mi dinero porque resulta qu
  17. [R82] Greyhound 1/5 · US Cancellation: Cancellation policy sucks. Tried to cancel and they don’t give money back to your card they give a voucher. And my trip was $36 they tried to give me only 6 dollars back. This sucks
  18. [R93] Greyhound 3/5 · US Refund: Paid 96 us for a travel and I unfortunately had to cancel days before travel, but refund me just 60 us in coupon is insane!! Cancellation fees are so high which is unfair cause plans just can change
  19. [R113] Greyhound 1/5 · US Poor service: My bus got delayed 7 hours and they gave me a refund of 40 cents. Idk what to do with that kind of money. Should I put it in a savings account or buy some crypto? Suggestions?!

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store