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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Kakao T vs Klook

Kakao T 4.8★ · Free to download 75
Winner Kakao T
Klook 4.7★ · Free to download 60

Kakao T is superior for local transportation services within Korea, despite some issues with foreign users and app glitches, while Klook excels as a global booking platform for travel activities and transport, though it struggles with customer support and booking accuracy.

Full reviews: Kakao T · Klook

Kakao T is a strong choice for local transport in Korea, offering various services like taxis and bikes, but it faces challenges with language support and payment for foreigners. Klook is a comprehensive travel booking platform for activities and transport worldwide, praised for convenience but criticized for poor customer service and booking inaccuracies.

Head to head

Features & Service Variety edge: KlookR2R4R6R9
Kakao T Kakao T offers a range of services including taxis, e-bikes, and parking, with users appreciating its convenience for local travel R2. However, the app's bike map can freeze R4, and some users report issues with taxi cancellations or drivers taking wrong routes R6R9R10.
Klook Klook provides a wide array of travel services globally, including eSIMs, hotel bookings, rental cars, train tickets, and tours . Users find it valuable for booking activities and transport in various countries like Japan and Korea .
Ease of Use & User Interface edge: Kakao TR2R13R16R22
Kakao T Many users find Kakao T easy to use for booking taxis and bikes R2. However, some report a confusing GUI, difficulty finding the cancel button, and issues with address confirmation R13R16. The app is also criticized for frequent pop-up ads and laggy performance R22.
Klook Klook is often praised for its ease of use and simple booking process . Users appreciate having all bookings and vouchers in one place . However, some find instructions for meeting points vague and the app's interface can be confusing, sometimes defaulting to incorrect dates or locations .
Reliability & Accuracy edge: Kakao TR1R9R10R21
Kakao T Kakao T's taxi location and estimated times are often inaccurate R1. Drivers sometimes take longer, more expensive routes R9R10. Bike locations can also be inaccurate, leading to issues finding available bikes R21.
Klook Klook's reliability is a mixed bag; while some users find it dependable for bookings , others report non-working tickets R64, inaccurate hotel prices/availability , and bookings being canceled by operators despite confirmation . Train ticket bookings are particularly problematic, with users missing trains due to processing delays R93.
Price & Value tieR7R9R10R19
Kakao T Kakao T users report issues with overcharging by drivers, sometimes significantly R7R19. There are also complaints about drivers choosing longer routes, increasing costs R9R10.
Klook Klook is often seen as offering good deals and being cheaper than other websites or direct bookings . However, many users accuse Klook of excessive mark-ups , charging double the actual fare for train tickets R70, and imposing high change/cancellation fees R73.
Support & Foreigner Friendliness edge: Kakao TR3R12R15R18
Kakao T Kakao T is heavily criticized for its lack of English support and difficulty for foreigners to register and use R3R12R18R22. Drivers often skip foreigners because destination addresses appear in English R15R22. Payment issues with foreign cards are also common R12.
Klook Klook's customer support is widely condemned as terrible, non-existent, and unresponsive R61R76R87. Users struggle to get refunds or resolve booking issues, with chat bots being unhelpful and agents slow to respond or unavailable R76R91.
Pick Kakao T if

you are in Korea and need a reliable local transport app for taxis, bikes, or parking, and are comfortable navigating some language barriers or have a local phone number R2.

Pick Klook if

you are planning international travel and want a convenient platform to book a wide range of activities, transport, and accommodations globally, and are willing to risk potential customer service issues .

Evidence note: Kakao T's reviews are heavily skewed towards issues faced by foreigners, which might not reflect the experience of local users. Klook's negative reviews frequently highlight customer support and booking accuracy problems, despite many positive reviews praising its convenience.

Frequently asked

Is Kakao T difficult for foreigners to use?
Yes, Kakao T is frequently reported as difficult for foreigners due to issues with foreign phone number verification, credit card registration, lack of English language support, and drivers sometimes skipping calls when destination addresses appear in English R3R12R18R22.
Does Klook have good customer service?
No, Klook's customer service is widely criticized as terrible, non-existent, and unresponsive, with users reporting long wait times, unhelpful chat bots, and difficulty resolving booking issues or getting refunds R61R76R87R91.
Can I trust Klook for train tickets?
Klook has mixed reviews for train tickets, with some users reporting success but many others experiencing non-working QR tickets, paying double the actual fare, high change fees (up to $50), and tickets not being issued in time, causing them to miss their trains R64R70R73R93.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Kakao T 5/5 · US Good for foreigners: This app works really well for taxis. I use the k.ride one for foreigners. It’s extremely easy and I’ve had no problem with payments or overcharges. It works well for e-bikes too.
  2. [R4] Kakao T 1/5 · US Bike map causes app to freeze: I just bought a bike pass but cannot use it because every time I open the bike map, the app locks up.
  3. [R6] Kakao T 3/5 · US Picked up the wrong person: I booked a taxi, but if another customer gets in, do you just leave without asking? This has happened too many times. Thanks to you, I was late. · translated
  4. [R9] Kakao T 3/5 · US Navigation directions for driver are unreliable: Navigation directions sometimes seem pretty off. On our most recent ride the driver took a strange route that he blamed on the directions from the app that ended up costing twice as much as the estimates cost. In contrast the driving directions from Kakao map showed a much more straightforward and shorter route.
  5. [R13] Kakao T 1/5 · US Terrible user experience and confusing GUI: If I could I would not use kakao T. The option to call a venti cab disappears for no reason and only the option to book in 30 minutes shows up. Cannot easily confirm the address I am going to. Hate this app. Would use UBER or Lyft if possible.
  6. [R16] Kakao T 1/5 · US Cancel call: Please make the cancel call button immediately visible. You've hidden it so well, like a game of 'find me.' It took me 10 minutes to find the cancel button. Thank you very much for wasting my time; I don't think I'll be using this again. · translated
  7. [R22] Kakao T 1/5 · US Horrible user experience: 1. App enables racism. If your system or app language is set to English, taxi drivers see your destination address in English, and they skip you on purpose because they fear that you’re a foreigner. 2. Popups and ads. Every time the app opens there’s a stupid popup AD that has nothing of relevance to the user. 3. Speed and Performance The app is laggy and slow and bugs ou
  8. [R1] Kakao T 1/5 · US Worst app: Nothing about the taxi's location or time is accurate. Thanks to it, I was 15 minutes late for an important appointment because I was waiting for the taxi. · translated
  9. [R10] Kakao T 1/5 · US Long, time-consuming route: It took over an hour to travel a distance that should take 30 minutes, wasting both time and money. I don't know why they're not using real-time traffic navigation, which even common apps will have by 2026. It seems they think we won't notice if they make more money this way. I'm switching apps. · translated
  10. [R21] Kakao T 3/5 · US Interface is Great, Bike Service Needs Improvement: I love this app, and have used it on multiple times to grab a taxi or bike. The app is quite straightforward and easy to understand. However, the overall accuracy of the location and status of each bike could be improved. I usually have to try out 3 bikes at least to find one that is actually in its place, and sometimes it is already being unlock
  11. [R7] Kakao T 1/5 · US overcharge: It took me a while to realize that every time I used the bikes, I was being charged multiple times. I used them about 15 times and ended up with 71 transactions, plus the tax. I always used taxis, and everything was fine until an old guy charged me extra, on top of what the app showed. He charged me twice, and I got so angry because he started saying it was a long way, etc., which it r
  12. [R19] Kakao T 1/5 · US BEWARE OF SCAMMERS: My friends and myself have used the app, and the drivers always figure out a way to scam you out of so much money. Only giving this a 1 Star review to spread awareness. For my experience, a $40 taxi fare has turned into a $200 taxi fare.
  13. [R3] Kakao T 3/5 · US Unable to receive verification SMS with China mainland +86 mobile number. · translated
  14. [R12] Kakao T 3/5 · US English speakers: Would be nice to get some support in English. It is oddly difficult to register a credit card, despite having an arc card, a local bank account, and a local phone.
  15. [R15] Kakao T 3/5 · US Please improve: When my phone is set to English, the driver's app also displays addresses and destinations in English, which sometimes makes it hard to get a taxi and often causes communication confusion. Please add an in-app language setting. · translated
  16. [R18] Kakao T 3/5 · US Foreign numbers: Can you allow people with KakaoTalk accounts registered under foreign numbers to use kakaotaxi in korea as well?
  17. [R61] Klook 1/5 · US DO NOT USE KLOOK - TERRIBLE CUSTOMER SUPPORT WITH ZERO ACCOUNTABILITY: I booked an Alamo rental car at Newark Airport through Klook. When I arrived, the rental counter representative was rude and denied the rental, claiming that I needed international travel documents, even though I am a U.S. resident and did not have or require international travel documents for my trip. I was then told to contact
  18. [R76] Klook 1/5 · US Worst booking platform experience: Order issues are very difficult to resolve. Customer service takes a long time to connect, and responses are even slower, maybe once every 3 minutes. The entire conversation takes about an hour, and then they say they'll email an update, but I haven't received any reply in 7 days! · translated
  19. [R87] Klook 3/5 · GB Good marketplace for finding cars and activities. NO customer service: Work well to find activities. But not easy to amen booking or complain when booked service doesn’t work
  20. [R91] Klook 1/5 · US Terrible app no customer support: Terrible app with zero customer support the chat does not work and the email gets no response. There’s no benefit using the app because the companies are not able to to offer support for anything purchased through this app
  21. [R64] Klook 1/5 · US Non working tickets: Get train tickets to Kyoto from Tokyo and the QR ticket didn’t work. Asked multiple workers and every gate didn’t scan it and denied us. Miss our train and another worker said to never use third party to buy tickets.
  22. [R70] Klook 1/5 · US Charged us double the actual fare: We booked bullet train tickets only to find out we paid double and didn’t even get what was reserved.
  23. [R73] Klook 1/5 · US Charged $50 change fee: Just buy train station. This app is rip off. I bought tickets for a week in advance and literally when I pushed the buy button I realized I picked the wrong date. Tried immediately to cancel / change. Charges $50 either way. Rip off scam. Just buy at train station for less money.
  24. [R93] Klook 1/5 · US Do not use for anything immediately time sensitive: Tried to use klook to purchase tickets for a train in Japan since I wasn’t at that station yet and wanted to make sure I got them in case the ticket area was swamped. Despite an hour and a half between purchase and when the train was supposed to depart, I’m sitting here 15 mins after it’s left and the app still says the tickets are processing and

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store