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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

FAX from iPhone vs FaxFree

FAX from iPhone 4.8★ · Free + IAP 65
Winner FAX from iPhone
FaxFree 4.8★ · Free + IAP 45

FAX from iPhone is generally more reliable for sending faxes and offers better customer support, making it the preferred choice despite its pricing issues.

Full reviews: FAX from iPhone · FaxFree

Both FAX from iPhone and FaxFree face significant criticism for misleading 'free' advertising and high subscription costs. While FaxFree struggles with consistent functionality and customer service, FAX from iPhone generally delivers faxes successfully, albeit at a premium.

Head to head

Features edge: FAX from iPhoneR2R3R5R10
FAX from iPhone Users appreciate FAX from iPhone's convenience for sending documents, including snapping pictures and creating cover sheets, and its ability to send multiple faxes at once R2R5. Some users also value the ability to work on their phone while a fax is sending R2. However, there are complaints about pop-ups R10 and a lack of free trial for sending R3.
FaxFree FaxFree users find it easy to use for importing documents and sending faxes . The app provides a confirmation when a fax is delivered . However, some users report issues with uploading photos , creating cover sheets , and the app freezing . There are also complaints about limitations on the number of pages per fax and not being able to send another fax until the previous one is delivered .
Ease of Use edge: FAX from iPhoneR2R5R19R27
FAX from iPhone Many users find FAX from iPhone extremely easy, straightforward, and user-friendly R2R19. It's praised for quick setup and convenience R5R27.
FaxFree FaxFree is described as easy to use by some . However, others find it awkward or difficult to use, especially with document uploads and cover sheets . Some users also experience freezing issues .
Reliability edge: FAX from iPhoneR14R17R22R24
FAX from iPhone FAX from iPhone generally works well and is described as fast, reliable, and flawless by many users R14R17R47. However, a significant number of users report faxes not being received despite confirmation . Some also experienced issues with receiving faxes R40 and the app not working at all R22R24.
FaxFree FaxFree has numerous complaints about faxes failing to send or not being received R61. Some users report the app freezing or glitching . While some users report it working as indicated , the consistency is a major concern.
Price/Value tieR1R3R4R6
FAX from iPhone FAX from iPhone is widely criticized for false advertising regarding its 'free' nature, with users discovering they must pay to send faxes after downloading R1R3R4R6. The pricing is considered expensive, often $10 per week R14. Some users find it worth the cost for convenience , but many prefer a pay-per-fax model .
FaxFree FaxFree also faces strong criticism for its name being misleading, as it's not free to send faxes after a single trial R70R85. Users complain about weekly charges, often around $9-12 . Many feel a subscription model is inappropriate for infrequent faxing needs R70.
Support tieR26R34R40R42
FAX from iPhone Users report issues with billing and cancellations, with charges continuing after cancellation and refund requests being denied R26R34R42R52. Customer service is described as unhelpful, redirecting users or ghosting them R40R52.
FaxFree FaxFree users also report significant problems with cancellation, with charges continuing and emails for support going unanswered or failing R96. There are complaints about being charged after a free trial despite cancellation R96.
Pick FAX from iPhone if

You need a generally reliable faxing solution for occasional or regular use and are willing to pay a subscription fee, understanding that the 'free' aspect is misleading R2R14R17R47. You prioritize ease of use and convenience for sending documents from your phone R5.

Pick FaxFree if

You are looking for an app that offers a free trial to send at least one document before committing to a subscription . You prioritize a simple interface for basic faxing needs .

Evidence note: Both apps have a high lifetime rating, but recent reviews are heavily skewed negative, primarily due to misleading 'free' advertising and recurring billing issues. The 'free vs paid' asymmetry is strong, as many negative reviews stem from users expecting a truly free service or struggling with subscription management. The comparison focuses on the actual functionality and user experience once the payment aspect is encountered.

Frequently asked

Are 'FAX from iPhone' and 'FaxFree' truly free to use?
Neither 'FAX from iPhone' nor 'FaxFree' are truly free to use for sending faxes; both require payment, typically a weekly subscription of around $10, after a download or a single free trial fax R1R3R70R85.
Which app is more reliable for sending faxes?
'FAX from iPhone' appears to be more reliable for sending faxes, with many users reporting successful and fast transmissions R14R17R47, whereas 'FaxFree' has numerous complaints about faxes failing to send R61.
Do these apps offer good customer support for billing issues?
Both apps have significant complaints regarding customer support for billing and cancellation issues, with users reporting charges continuing after cancellation and difficulties obtaining refunds or responses from support R26R34R52R96.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] FAX from iPhone 5/5 · US Great Fax: Love this fax app! It’s extremely easy to use and straightforward! I can continue working on my phone while the fax goes through
  2. [R3] FAX from iPhone 3/5 · US Not free: This app isn’t free not even to send one free trial facts. You have to go find a different app that actually is free.
  3. [R5] FAX from iPhone 5/5 · US Super Convenient: I love the convenience of this app. No traveling to find an office store or post office. It’s quick, accessible and takes all of 5 minutes .
  4. [R10] FAX from iPhone 1/5 · US Too many pop ups.: It's annoying to be asked to provide a review every 10 seconds.
  5. [R19] FAX from iPhone 5/5 · US User friendly: Not free but easy to use with Apple and iPhone
  6. [R27] FAX from iPhone 5/5 · US So easy!: Dealing with the DMV is obviously difficult in itself, so having this easy fax app took some pressure off
  7. [R14] FAX from iPhone 5/5 · US Works good: Pricey but is fast and reliable
  8. [R17] FAX from iPhone 5/5 · US Flawless: And awesome.
  9. [R22] FAX from iPhone 1/5 · US doesn’t work: the app does not work at all and it is also not free just a very unfortunate piece of garbage
  10. [R24] FAX from iPhone 1/5 · US Don’t do it: First off the day to expire goes until 5 pm yet it made me pay and still isn’t working I’m very disappointed and still fax doesn’t work
  11. [R1] FAX from iPhone 1/5 · US False advertising: Not free after trial period
  12. [R4] FAX from iPhone 1/5 · US not free anymore: money hungry with every single app
  13. [R6] FAX from iPhone 3/5 · US Misleading: As someone else commented, this is free to download but not free to send. Which defeats the entire purpose for many people who need to send a single fax.
  14. [R26] FAX from iPhone 1/5 · US Scammer: I would give this app zero stars if I could. I downloaded it for what I believed would be a one-time need and never knowingly signed up for a subscription that renews every two weeks. I never used the app after downloading it, yet I was still charged. When I requested a refund, it was denied despite the fact that the service was never used. The subscription terms were not clear to me, an
  15. [R34] FAX from iPhone 1/5 · US Subscription keeps charging after cancellation: I used one time to fax a document and cancelled subscription. I should not have to pay $33 for a 2 page fax. Keeps charging. I requested refund and get denied
  16. [R40] FAX from iPhone 1/5 · US Don’t Waste Your Money: App is able to send fax but receiving fax is another story. After waiting a week for a fax I tested the number they assigned me and of course it doesn’t work and the fax report gives a “no answer” error code. Contacted customer service and yet ghosted with no reply or refund for an app that does not do what it says it does.
  17. [R42] FAX from iPhone 1/5 · US Charged for no reason: I cancelled this many days before the subscription kicked in and it still charged me
  18. [R70] FaxFree 1/5 · US Only 1 Free fax…: I love how this app is literally called “FaxFree” but u can only fax ONE DOCUMENT before it tells you to start a subscription. A subscription…to fax?? I’m sending documents to my doctor every once in awhile, why on earth would I pay for a monthly subscription for that? Actually crazy.
  19. [R85] FaxFree 1/5 · US False Advertising!: You can’t call an app FaxFree and then charge for it? Especially if you’re charging by the week, month and/or year with no free options even if you want to send two faxes a year. C’mon…
  20. [R47] FAX from iPhone 5/5 · US Great product: Works great!!!
  21. [R61] FaxFree 1/5 · US Every fax fails: Waste of money nothing ever sent
  22. [R52] FAX from iPhone 1/5 · US Charged me even after I cancelled my subscription: I was charged for a renewal several days after I canceled my subscription. I reported the charge to apple who denied my claim. I appealed the decision and they denied it again and told me to contact the developer, Fax. I contacted them via their customer support email. Then they told me they could not help me, and to contact their in-app support c
  23. [R96] FaxFree 1/5 · US 0 stars - They steal from you: I sent a fax once and canceled my account to stop from being charged after the free trial. They have charged me $10 every week for 6 months and won’t return my emails or show me that my membership is cancelled

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store