Podium vs Captello

What reviewers actually said

Built only from these 68 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R2] Podium 4/5 · US SELECT ALL PICS OPTION: PLEASE FOR THE LOVE OF GOD GIVE US AN OPTION TO SELECT MULTIPLE PHOTOS TO UPLOAD AT ONCE INSTEAD OF ONE AT A TIME THEN THE APP WILL BE PERFECT PLEASE
2. [R9] Podium 3/5 · US Good product, horrible customer service!: I have mixed feelings about Podium. We have used Podium close to a year and when it comes to customer communication, they are awesome. I love having the universal inbox and have all of my customer interactions in one place. Being able to see messages from my website, FB Messenger, Google Messenger, and incoming leads all in one place is awesome. I also sig
3. [R12] Podium 3/5 · US App now crashes: We’ve been using Podium for our business to keep in touch with customers. At first we were able to send videos. Next thing we knew they wouldn’t go through. Now we can’t even try to send a video, every time we do the app crashes. We send updated photos to our clients and haven’t been able too for about a week now. Very inconvenient! Please fix this. The crashing for sending photo
4. [R19] Podium 5/5 · US Love Podium!: Podium has boosted our Google reviews and greatly improved customer engagement
5. [R5] Podium 4/5 · US Signs me out constantly: Great product, easy to use but unfortunately signs me out everyday to every hour it seems. Would give it 5 stars if it weren’t for that inconvenience.
6. [R6] Podium 3/5 · US Much better on desktop: The desktop version is quite good. Easy to use, simple payment processing, dede t rates. The app, not so much. Aside from quick responses it really isn’t useful.
7. [R11] Podium 5/5 · US Owner: We have been very pleased with Podium gives us ability to respond efficiently with our clients, but it also gives them a way to efficiently communicate with us. Every interaction doesn’t require a phone call.
8. [R14] Podium 5/5 · US Vp: Easy to function helps businesses a lot
9. [R1] Podium 2/5 · US Issue-ridden: Constant outages, never getting notified of when a text is actually coming in, and a whole bunch of other issues. Only reason I continue to use Podium important.
10. [R3] Podium 3/5 · US Has its ups and downs - Small blue collar businesses read: Podium has definitely had its ups and downs for our small landscaping business. There are positives to the platform, and it has helped organize communication and reviews better than normal texting in some ways, but we’ve also noticed several areas where it significantly lacks. One of the biggest issues is reliability in areas with poor ce
11. [R7] Podium 1/5 · US Review ability issues: App works intermittently, not reliable for clients to give reviews 100% of time
12. [R4] Podium 1/5 · US Very poor service: Asked for help to upload documents for a dispute on the podium platform was give a run around and that have to only uploaded on the portal and the support staff could not help. Making the customer work for everything
13. [R13] Podium 1/5 · US Deceptive business practices: This company has been sending repeated threats and collection notices to our business that are for a completely unrelated business. I've explained to them on countless occasions that we are not affiliated, other than sharing a similar name, and that the company they are going after is out of business. My company has never used their software or signed any agreements w
14. [R16] Podium 2/5 · US READ YOUR CONTRACT CAREFULLY!The Podium contract: The Podium contract has a “Gotcha clause,” you cannot cancel unless you do so at least 30 days before but not more than 90 days before your contract renewal. I’ve paid Podium for 5 years and tried to cancel. I missed the window and now have to pay $480 a month for ten more months. The way the contract is written I thought it was just the first yea
15. [R24] Podium 2/5 · US Not what I was sold: I was told this thing was going to make me money! Gonna get me like 3-4 installs a month! This system has actually cost me money! It definitely has not made me what I was made to believe! I have had several customers say it’s rude which is funny after I tell them it’s AI and I have had several tell me they hate it! There are a handful who don’t care either way but there’s 0 cu
16. [R34] Podium 1/5 · US Predatory Contract Terms: Lots of promises and sneaky practices earn this a giant “beware”. What started out as a pricey website chat app morphed into an app that combined my personal calendar with my business calendar. When I was going to cancel, the rep suggested I try a few more “features” that I wasn’t taking advantage of. Little did I know that he was dragging me past a hidden cancellation p
17. [R38] Podium 1/5 · US I’d give 0 stars if I could!: If you’re a small biz or just starting out, I do NOT RECOMMEND PODIUM!!! They’ll put you in a 1 YEAR CONTRACT, even if you explain to them you’re a new biz + don’t really have a budget for it, + will still convince you you need their services, + just to ‘try it for a few months’. They’ll still have you sign something, for ‘permission to help’, that’ll be your 1 Ye
18. [R10] Podium 1/5 · US Avoid podium like the plague: Been using the platform for a few years. The ai is trash. Their only suggestion is purchase their own crm. So they want me to pay more to maybe let the ai work? The company is only focused on going public they don’t care at all about their customers or employees for that matter. Highly suggest going elsewhere for any business. Just waiting for my contract to end to le
19. [R25] Podium 5/5 · US AI BDC Agent: Podium’s AI agent has helped us keep in contact with prospects and customers while we’re not open which has allowed us to convert more leads into appts before other dealers may have even responded to their inquiry. The AI responses are extremely relevant and seem very personal.
20. [R30] Podium 1/5 · US Awful AI: On paper this sounds like a great product, in reality it’s a very sloppy AI that takes forever to train and even when you do “train” it, it never really works properly. If you want to end up losing customers and if you are okay with your company sounding stupid, this product is definitely for you.
21. [R36] Podium 1/5 · US Predatory: This company was not easy to work with. If you’re not good with computers beware. The AI Software needs to be trained. Set up is difficult and support is poor. They auto renew your 12 month contract if you don’t cancel.
22. [R62] Captello 5/5 · US Innovative lead capture: This app is simple & easy to use. The badge scanner works smoothly. My favorite feature is the rapid business card scanner - this has been a life saver for tabletop shows & seminars we have hosted. I’d recommend Captello to anyone looking for a user friendly lead scanner at live events.
23. [R63] Captello 5/5 · US Clutch for sales: We’ve used Captello now for about 20 events. Huge help to be able to use the same app at all our trade shows. As a sales guy, I love some of the note taking features and not having to worry about entering leads into the system after a show.
24. [R64] Captello 5/5 · US Great for events!: My company bought this for all the events that we go to every year and it is so easy to use and I love how leads are accessible in the app. There’s no way I could go back to the old fashion way of collecting business cards