Podium

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R4] 3/5 · US Has its ups and downs - Small blue collar businesses read: Podium has definitely had its ups and downs for our small landscaping business. There are positives to the platform, and it has helped organize communication and reviews better than normal texting in some ways, but we’ve also noticed several areas where it significantly lacks. One of the biggest issues is reliability in areas with poor ce
2. [R12] 5/5 · US Owner: We have been very pleased with Podium gives us ability to respond efficiently with our clients, but it also gives them a way to efficiently communicate with us. Every interaction doesn’t require a phone call.
3. [R16] 5/5 · US Love Podium!: Podium has boosted our Google reviews and greatly improved customer engagement
4. [R67] 3/5 · US Good product, horrible customer service!: I have mixed feelings about Podium. We have used Podium close to a year and when it comes to customer communication, they are awesome. I love having the universal inbox and have all of my customer interactions in one place. Being able to see messages from my website, FB Messenger, Google Messenger, and incoming leads all in one place is awesome. I also sig
5. [R19] 5/5 · US AI BDC Agent: Podium’s AI agent has helped us keep in contact with prospects and customers while we’re not open which has allowed us to convert more leads into appts before other dealers may have even responded to their inquiry. The AI responses are extremely relevant and seem very personal.
6. [R30] 5/5 · US There is no tool like Podium: I believe this with all my heart. Podium is the most powerful customer service tool in my business arsenal. It allows me to be where my customers are, in their sms inbox, when they want me to be there. In this fast-paced world, you need to be consistent and reliable to maintain expectations with customers. Podium levels you up over everybody else, and with its AI em
7. [R6] 4/5 · US Signs me out constantly: Great product, easy to use but unfortunately signs me out everyday to every hour it seems. Would give it 5 stars if it weren’t for that inconvenience.
8. [R13] 5/5 · US Vp: Easy to function helps businesses a lot
9. [R28] 5/5 · US Easy to use: Love the ease of use on my phone
10. [R39] 5/5 · US Podium is great: Very helpful for communication with staff and Clienat so our whole team knows what’s going on ! Hugely recommend
11. [R44] 5/5 · US Excellent Company: Talk about a company that does what they say they will do. Have improved our google score and their marketing tools are amazing. We have an excellent representative who stays in touch helping us improve our sales and our internet footprint. Worth every penny.
12. [R73] 5/5 · US Game changer: I’m only a week into using podium and my reviews went from 27 (in 3 years) to 42. It’s a great way to communicate with clients and they feel even better heard. All this to say I have even started using the marketing capabilities yet. Well worth the money
13. [R1] 2/5 · US Issue-ridden: Constant outages, never getting notified of when a text is actually coming in, and a whole bunch of other issues. Only reason I continue to use Podium important.
14. [R5] 1/5 · US Review ability issues: App works intermittently, not reliable for clients to give reviews 100% of time
15. [R88] 3/5 · US App now crashes: We’ve been using Podium for our business to keep in touch with customers. At first we were able to send videos. Next thing we knew they wouldn’t go through. Now we can’t even try to send a video, every time we do the app crashes. We send updated photos to our clients and haven’t been able too for about a week now. Very inconvenient! Please fix this. The crashing for sending photo
16. [R89] 2/5 · US Buggy: Lags a lot and crashes all the time
17. [R36] 4/5 · US Login every Sunday: Works fairly well, but makes me log in all the time. Don’t know why.
18. [R43] 1/5 · US Terrible app: This app is extremely unreliable, messages don’t always come through. Constantly having to log back in.
19. [R60] 1/5 · US Has potential, but….: Love the idea of the app. However, it would be nice if instead of focusing on new features they focused on fixing the bugs. For example: Approximately half the time I open the app, it logs me out. Any time you go to assign a conversation to yourself, you scroll a bit, it glitches, and then it scrolls indefinitely through the same names. If your name is 15ish or further in lin
20. [R3] 1/5 · US Very poor service: Asked for help to upload documents for a dispute on the podium platform was give a run around and that have to only uploaded on the portal and the support staff could not help. Making the customer work for everything
21. [R14] 1/5 · US HORRIBLE Service After The Sale: Originally happy with it but the tool has gone totally off the rails and I can’t get our sales rep to return a call or email. Have tried his manager, no reply. Our product rep has sent messages to them internally, no reply. Until Stephen Nord or his manager return our call, this review will stand. I wouldn’t encourage anyone sign up for this as they’ll abandon yo
22. [R49] 1/5 · US HORRIBLE CUSTOMER SERVICE: Podium is a wonderful product for communicating with your customers and gaining reviews. Unfortunately, their customer service is horrendous.
23. [R72] 1/5 · US Poorest customer service ever: I’m having massive issues with Podium. When I email or call, they tell me they have created a ticket and someone will call. If I even get a response, it some automatic response about a week later that doesn’t answer the problems that I’m having. A couple days ago, I sent out a bulk message but what people received was not my message.
24. [R10] 2/5 · US READ YOUR CONTRACT CAREFULLY!The Podium contract: The Podium contract has a “Gotcha clause,” you cannot cancel unless you do so at least 30 days before but not more than 90 days before your contract renewal. I’ve paid Podium for 5 years and tried to cancel. I missed the window and now have to pay $480 a month for ten more months. The way the contract is written I thought it was just the first yea
25. [R29] 1/5 · US Predatory Contract Terms: Lots of promises and sneaky practices earn this a giant “beware”. What started out as a pricey website chat app morphed into an app that combined my personal calendar with my business calendar. When I was going to cancel, the rep suggested I try a few more “features” that I wasn’t taking advantage of. Little did I know that he was dragging me past a hidden cancellation p
26. [R31] 1/5 · US Predatory: This company was not easy to work with. If you’re not good with computers beware. The AI Software needs to be trained. Set up is difficult and support is poor. They auto renew your 12 month contract if you don’t cancel.
27. [R40] 1/5 · US I’d give 0 stars if I could!: If you’re a small biz or just starting out, I do NOT RECOMMEND PODIUM!!! They’ll put you in a 1 YEAR CONTRACT, even if you explain to them you’re a new biz + don’t really have a budget for it, + will still convince you you need their services, + just to ‘try it for a few months’. They’ll still have you sign something, for ‘permission to help’, that’ll be your 1 Ye
28. [R27] 1/5 · US App: App is not user friendly. Often cannot find customers by searching their name, must use address instead. Even then the name of the person in our office pops up instead of theirs. Button for camera says ‘photo’ instead of camera. This is different from every other keyboard. These are just 3 of many things that users struggle with your app. Every one at my workplace hates it so much we
29. [R34] 3/5 · US Much better on desktop: The desktop version is quite good. Easy to use, simple payment processing, dede t rates. The app, not so much. Aside from quick responses it really isn’t useful.
30. [R80] 1/5 · US New UI horrrible: The new UI on this app is clunky and horrible. You can no longer see the leaderboard inside the app itself. It try’s to force you to a browser and to re enter your information. Also, the whole experience within the new app is just clunky and not really well thought out. They need to fire their coder
31. [R95] 1/5 · US Used to be great, now it’s terrible: I used to love this app, it was super user friendly and easy to navigate. But after the big update it went to crap. No longer user friendly, messages get lost, notifications don’t come through. Not happy with the new format. Put it back to the way it was.
32. [R85] 1/5 · US Horribly unreliable: I really do not understand where all these positive reviews come from. The company I work with depends on this app to communicate with clients and 3 out of 5 days a week it won’t send messages or photos.
33. [R8] 1/5 · US Avoid podium like the plague: Been using the platform for a few years. The ai is trash. Their only suggestion is purchase their own crm. So they want me to pay more to maybe let the ai work? The company is only focused on going public they don’t care at all about their customers or employees for that matter. Highly suggest going elsewhere for any business. Just waiting for my contract to end to le
34. [R21] 2/5 · US Not what I was sold: I was told this thing was going to make me money! Gonna get me like 3-4 installs a month! This system has actually cost me money! It definitely has not made me what I was made to believe! I have had several customers say it’s rude which is funny after I tell them it’s AI and I have had several tell me they hate it! There are a handful who don’t care either way but there’s 0 cu
35. [R24] 1/5 · US Awful AI: On paper this sounds like a great product, in reality it’s a very sloppy AI that takes forever to train and even when you do “train” it, it never really works properly. If you want to end up losing customers and if you are okay with your company sounding stupid, this product is definitely for you.
36. [R2] 4/5 · US SELECT ALL PICS OPTION: PLEASE FOR THE LOVE OF GOD GIVE US AN OPTION TO SELECT MULTIPLE PHOTOS TO UPLOAD AT ONCE INSTEAD OF ONE AT A TIME THEN THE APP WILL BE PERFECT PLEASE
37. [R84] 1/5 · US Just head-scratchingly frustrating to use: The UI is absolute junk. It’s so dumbed-down that Why can I not select more than one photo to post at a time? Where did the camera option go? Seriously. I found it the first day I used this app, then it just straight up disappeared. I have to take pictures from my photo roll, but it takes forever to select them. The only saving grace is the privacy and ab
38. [R204] 3/5 · US Unable to edit contacts: For a yearly locked in subscription of ~$500, one would think you’d be able to edit your contact list imports without needing to go through them one by one. Oh, and you can’t delete contacts. You can unsubscribe them.. except email contacts. Can’t unsubscribe those. Sloppy.
39. [R23] 1/5 · US owner Water Heater PDQ.com: Extremely dissatisfied, been asking for over two months to cancel my account I’m losing on average three calls a day Management is unresponsive. I’m going to see legal council as I have exhausted practical patience to this problem.
40. [R41] 1/5 · US Meh: Been using this service for over a year now. Honestly, I hate it. Started since we signed up with them. The girl who was supposed to train my team went ghost on us immediately after we signed. Still to this day, I’m waiting for a call back. One of the reasons why my team and I were so excited for this was because we were told we can customize features and if it wasn’t possible, they would abs
41. [R15] 5/5 · US Game changer: Has truly made all operations run more efficiently