Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

GOAT vs adidas

GOAT 4.9★ · Free to download 65
Winner adidas
adidas 4.9★ · Free to download 75

GOAT is better for finding rare and exclusive sneakers, but adidas offers a more reliable shopping experience directly from the brand with better rewards.

Full reviews: GOAT · adidas

GOAT excels as a marketplace for rare and exclusive sneakers, but users frequently report issues with shipping, customer service, and high fees. The adidas app provides a more consistent shopping experience with reliable shipping and a strong rewards program, though some users encounter app glitches and inventory inaccuracies.

Head to head

Product Selection & Authenticity edge: GOATR2R8R23R51
GOAT GOAT is praised for its wide selection of rare and exotic shoes, making it a go-to for finding exclusive sneakers R2R8R23R51. Users trust GOAT as a source for authentic sneakers R23.
adidas adidas users appreciate finding the latest styles for all ages and the quality of products . The app is seen as a direct source for authentic adidas products .
Pricing & Fees edge: adidasR4R5R9R15
GOAT GOAT users frequently complain about high prices and various fees, including sales fees, shipping fees, withdrawal fees, and import taxes R4R5R9R15. Some feel prices are misleading, appearing lower in titles than in product details .
adidas adidas users appreciate deals, discounts, and the ability to earn points for future purchases . However, some find prices too high and struggle to apply discounts or use vouchers on desired items R79.
Shipping & Delivery edge: adidasR3R9R13R16
GOAT GOAT users report significant issues with slow shipping, long wait times, and lack of updates R3R9. There are complaints about items being delivered to the wrong address or not received, with little help from customer service R13R16.
adidas adidas generally offers fast shipping . However, some users experience issues with inventory accuracy leading to out-of-stock items at checkout , and pre-orders being cancelled without notification . Shipping limitations to certain regions like Puerto Rico are also noted .
Customer Service & Returns tieR7R10R13R16
GOAT GOAT receives widespread criticism for poor and unresponsive customer service, often described as non-existent or AI-driven R10R13R16. Users report difficulty updating addresses, canceling orders, or getting refunds R10R13R16. The return policy is also a major pain point, with users unable to return items, facing fees for returns, or being denied refunds for defective products R7R51.
adidas adidas customer service is frequently described as horrible, unhelpful, and slow, with users struggling to get issues resolved R61R79R85R91. Some users report issues with incorrect orders or missing loyalty points not being addressed R91.
App Usability & Reliability tieR1R4R6R18
GOAT GOAT's app experience is mixed. While some find it easy to use , others criticize its user interface as terrible, difficult, and confusing R1R18. Users report bugs like payment issues R6, items stuck in lists R18, and difficulty with listing shoes for sale R4. Recent updates have also removed features like buyer offers .
adidas The adidas app is generally considered easy to browse and order from . However, it suffers from various technical issues: not loading with VPNs R72R73, login loops , crashing or not starting , slow performance , and payment problems . Some users find the navigation difficult and the UI unorganized .
Pick GOAT if

you are looking for rare, exclusive, or hard-to-find sneakers and are willing to navigate potential shipping delays and customer service challenges R2R8R23R51.

Pick adidas if

you prefer to buy directly from the brand, value a rewards program with discounts, and prioritize generally faster shipping, despite some app glitches and occasional inventory issues .

Evidence note: Both apps have a significant number of negative reviews regarding customer service, shipping, and app functionality, despite high lifetime ratings. For GOAT, many positive reviews are very short and generic, while negative reviews are detailed. For adidas, the positive reviews often highlight the rewards program and product quality, while negative reviews focus on app bugs and customer support.

Frequently asked

Are the shoes on GOAT authentic?
Yes, GOAT is generally considered a trusted source for authentic sneakers by its users R23.
Does GOAT have high fees?
Yes, GOAT users frequently complain about high fees, including sales fees, shipping fees, withdrawal fees, and import taxes R4R9R34R39.
Is adidas customer service good?
Many adidas users report negative experiences with customer service, describing it as unhelpful, slow, and difficult to reach, often failing to resolve issues like incorrect orders or missing points R61R79R85R91.
Can I use the adidas app with a VPN?
No, the adidas app often displays errors or does not load properly when a VPN is active, requiring users to turn it off R72R73.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] GOAT 5/5 · US Found my CR7s: This is my go to place for finding rare exotic shoes!
  2. [R8] GOAT 5/5 · US Love Goat!: Best online sneaker shop!!
  3. [R23] GOAT 5/5 · US Sneakers: Trusted source to buy authentic sneakers!Can’t trust too much out there.
  4. [R51] GOAT 5/5 · US Always got what I’m looking for: Goat of all Goats
  5. [R4] GOAT 2/5 · US Fees too high: You’re charged a sales fee, shipping fee, AND another fee to withdraw your funds! Ridiculous. The process of listing your shoes and having to retake pictures or get a photo of the tag in an impossible location is also frustrating. Not the greatest app to sell.
  6. [R5] GOAT 5/5 · US Pricey: Have pretty much every show you’re looking for but got damn they price gouge!
  7. [R9] GOAT 3/5 · US Goat: Goat is an ok place to order stuff from but the shipping costs a lot and I ordered something in may and it’s not coming until July at this point I don’t want to order stuff from goat because it takes to long but they have good shoes and clothes to order from overall I would recommend if you don’t mind waiting awhile for your stuff to come
  8. [R15] GOAT 3/5 · US Agam: There denim tears hoodie are way to overpriced 7000 for a hoodie is insane goat fix you’re prices.
  9. [R3] GOAT 3/5 · US Reason why I’m rating this a 3.: Hello, I’m rating GOAT a three because of how long it takes to ship to where it’s going. It’s been three weeks and my package still hasn’t moved, nor has it gave me any updates. After I receive my package I will never order from here again. Something positive I must say is that the offers are really really good. That’s all, have a good day or night.
  10. [R13] GOAT 1/5 · US Unsatisfied: I do not like how goat does business if you put the wrong zip code it will not allow you to change your address or contact the shipper to update. Make sure you put the right address. They are quick to take your money but after that they offer no! And I mean no help to update or change address they will deliver your item to the wrong address and say it was delivered
  11. [R16] GOAT 1/5 · US Still haven’t received refund straight thieves: I buy all my exclusive from the GOAT never had a problem until now. As a repeated customer I thought I would get treated with more respect. I ordered some shoes, they used some uber like delivery service and I never received my shoes. I’ve sent 10 emails to get my refund and all I’m getting is the run around, can’t talk to anyone. I just keep gettin
  12. [R7] GOAT 1/5 · US Defective shoes: Ordered pair of cleats and wore them for 20 minutes to break them in. Took them off and the stud was completely broken in half. I shipped them to goat but was denied a refund and told I also had to also pay to get them back. I have worn cleats and been surrounded by soccer my entire life and literally never seen a stud break like that. Completely scammed and very disappointed.
  13. [R10] GOAT 1/5 · US Very disappointing customer service.: I placed an order, but my shipping address was outdated. I contacted customer support immediately to either update the address or cancel the order, but they were unable to help with either request. It has now been over 24 hours, and the only response I keep receiving is that I have to wait until someone has time to contact me, and that I should stop sending em
  14. [R1] GOAT 1/5 · US Trash: Terrible user experience. One and done.
  15. [R6] GOAT 3/5 · US Wouldn’t let me pay..: Wouldn’t let me pay for my order. I had to break it down separately and change it to pick up.
  16. [R18] GOAT 3/5 · GB Hate the new tile UX for items you want/own: Hate the new tile UX for items you want/own. It’s also very buggy, with some tiles/items permanently stuck, unable to remove them. Please fix this bug and go back to the old list UX
  17. [R34] GOAT 1/5 · US cash out fees: cash out fees suck
  18. [R39] GOAT 3/5 · GB Expensive shipping: I had to pay for shipping (over £30) then import tax for the shoes to come into the country which they do not mention. Shipping took 8 days which isn’t too bad I was expecting 14 days
  19. [R61] adidas 1/5 · US Horrible Customer Service: Pray you don’t have to call or chat with customer service. The goal is just to get you to give up. Terrible!!!!
  20. [R79] adidas 2/5 · US Slowly, chat 👎, promo codes doesn’t work 👎: So, it’s marketing app, chat with agent so slowly, promo codes doesn’t work…
  21. [R85] adidas 1/5 · US Customer Service Phone Line: Customer service rep and manager were not helpful and didn’t help solve my issues
  22. [R91] adidas 1/5 · US Terrible company: Ordered a shirt from adidas. Rather than just admit they sent the wrong thing they decide to tell me they don’t know why I got a medium shirt when I’m a 3xl. Instead of making sure I get shirt I wanted their only answer was I can buy it again. I used $10 off cause it was my bday gift. Rather than get that back I get a 15% off. So seeing I bought a $25 shirt, I won’t be getting my
  23. [R72] adidas 3/5 · US App does not load because VPN is on.: App does not load properly at times; displays “Error” and to turn off VPN.
  24. [R73] adidas 1/5 · US VPN is blocked: There ought to be a way for the customer to decide whether or not to allow the use of VPNs. Many are the times when I’m connected to not trusted networks and using VPNs for security reasons is imperative. Please allow customers to make this decision. Until then, I may have to shop elsewhere.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store