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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Sharecare vs Sword Health

Sharecare 4.6★ · Free + IAP 40
Winner Sword Health
Sword Health 4.7★ · Free + IAP 70

Sword Health is the better choice for structured physical therapy and exercise programs, despite some technical glitches, while Sharecare struggles significantly with app stability and core functionality.

Full reviews: Sharecare · Sword Health

Sharecare, a wellness app, is plagued by severe and frequent technical issues like freezing, crashing, and slow performance, making it often unusable for tracking and challenges R3R7. Sword Health, a virtual physical therapy app, offers personalized exercise programs with human therapists and motion-tracking technology, though it also experiences glitches with its AI detection and hardware R65.

Head to head

Features and Content edge: Sword HealthR2R8R23R27
Sharecare Sharecare offers content for overall health and well-being, including a 'Real Age' test, and programs for employer wellness incentives R2. Users appreciate its ability to track health stats and provide tools for a health journey R8R23. However, some find the 'Real Age' test a joke and the layout illogical, with features covering usability R2R27.
Sword Health Sword Health provides structured physical therapy programs with personalized exercises, often including a dedicated tablet with motion tracking R65R100. Users value the ability to do therapy at home, at their own pace, and the support from human physical therapists . Some users find the exercises too easy or not adaptive enough, and the AI can be frustrating R76.
Ease of Use edge: Sword HealthR3R5R6R7
Sharecare When it works, Sharecare is described as easy to use and track R5. However, numerous users report that the app is extremely slow, laggy, freezes constantly, and crashes, making it often unusable R3R6R7. Issues include difficulty linking to wearables, logging historical data, and navigating challenges R9.
Sword Health Sword Health's app is generally intuitive with excellent videos and is easy to operate R80. Users appreciate the convenience of at-home therapy and the flexibility to fit it into their schedule . However, the app can be glitchy, sometimes requiring a phone restart, and the movement tracking can be wonky or poor . The setup process can also be confusing .
Reliability and Performance edge: Sword HealthR3R4R6R7
Sharecare Sharecare suffers from severe reliability issues, with frequent reports of freezing, crashing, being slow, and not loading R3R4R7. Users consistently mention bugs, glitches, and problems with data syncing and saving, especially after updates R4R6R19. Some users are unable to even sign in due to errors or banners covering the screen .
Sword Health Sword Health also experiences reliability issues, with users reporting the app freezing, being glitchy, and not opening sometimes . The dedicated tablet and wearable device often have connectivity problems, poor movement tracking, or fail to sync data . Some users report the app crashing in the background during activities .
Support and Value edge: Sword HealthR4R9R19R25
Sharecare Many Sharecare users are incentivized by their workplaces to use the app for wellness credits R4R25. However, users report poor customer service, with no one answering phones, emails, or chats . Issues with credits not transferring, challenges not completing, and difficulty printing necessary forms are common R9R19R28.
Sword Health Sword Health is often offered as a benefit through insurance or employers R100. Users appreciate the support from human physical therapists who tailor programs and provide coaching R65. However, some users report slow communication from therapists, lack of personalized care, and issues with promo promises not being met R75R76R87R91. There are also complaints about aggressive messaging and dismissive support .
Pick Sharecare if

You are required to use it for employer wellness incentives and are willing to tolerate frequent app freezes and glitches R4R25. You are primarily interested in general health tracking and content, and less reliant on real-time functionality or responsive support R8.

Pick Sword Health if

You need a structured, at-home physical therapy program, especially if it's covered by your insurance or employer R100. You value personalized exercise plans and communication with a human physical therapist, even with some technical hiccups R65.

Evidence note: Sharecare's reviews are heavily skewed towards recent negative experiences regarding app functionality, despite a higher lifetime rating. Many positive reviews are short and lack detail, while negative ones are specific about critical usability issues. Sword Health has a mix of detailed positive and negative reviews, with a significant portion focusing on the functionality of its physical therapy program and associated hardware.

Frequently asked

Does Sharecare offer incentives?
Yes, Sharecare offers incentives and points, often through employer wellness programs, but users report issues with points transferring and challenges completing correctly R1R4R19R28.
Is Sword Health a scam?
While some users express strong dissatisfaction and call Sword Health a 'scam' due to perceived lack of personalized care, glitchy AI, and unmet promo promises, many others find it a legitimate and effective virtual physical therapy program with real therapists R87R91R101.
Do I get a real physical therapist with Sword Health?
Yes, Sword Health assigns users a real physical therapist who custom designs programs, provides guidance, and communicates with the user, though some users report slow response times or limited interaction R65R75R76R80.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Sharecare 4/5 · US Works well but…: the Real Age is a joke!
  2. [R8] Sharecare 5/5 · US My note: It helps me keep track and remember what helps me
  3. [R23] Sharecare 5/5 · US Easy to use: It keeps track of your health and you can update any information as needed
  4. [R27] Sharecare 3/5 · US Layout completely illogical: With all the additions that have been made in recent years, the app “features” are starting to cover up the usability of the app. A great example is that advocacy is covering up the slideshow next buttons making it impossible to use the app the way it’s intended. Someone really needs to humanize this thing or the company will lose even more stock revenue.
  5. [R3] Sharecare 3/5 · US Constant freezing/crashes: I don't know how this app has close to 5 stars. Great content, easy tracking, and very helpful/useful...when it works. But it constantly freezes and I have to restart the app. I've been using this (through work) for 4+ years across different phones and it's always been this way.
  6. [R5] Sharecare 5/5 · US Useful: Easy to use, easy to track
  7. [R6] Sharecare 3/5 · US So laggy!: We use this for my employer and it’s gotten sooo laggy this year it’s unusable. Even if you can get it to allow you to select your data, if you put “yes” it saves “no”
  8. [R7] Sharecare 1/5 · US Terrible: Terribly slow. Glitches all the time. Unusable.
  9. [R4] Sharecare 2/5 · US Bugs: Every time I try to use this app it locks up on me. It’s very try frustrating. Please fix this especially since workplaces incentivize using the app to get money toward wellness items.
  10. [R9] Sharecare 3/5 · US Biometric screening form: I tried to download the biometric screening form via my phone and print it, but you can’t. I went to the website and tried to download it, but it gives you an error message. Would be nice if the system actually worked where I could print out the documents that I need to receive the credits I’m owed. Please fix your system.
  11. [R19] Sharecare 2/5 · US Points is visits: Rarely do the points transfer from wellness, dental visits to Sharecare. Takes to long to get points and every year I’m emailing for points due to past preventative care visits. And I don’t sit in smoking sections yet it is making me older and it is suggested I sit in nonsmoking sections yet in the real age test! Algorithm is off or not accurate
  12. [R25] Sharecare 1/5 · US It’s sooooo slow!: [4/11/26 update - some days ok, most days it freezes and is not usable. And why would I contact you to discuss when most reviews are about the same slow, laggy, freezing app. It’s frustrating when our benefits credits depends on us using this app. How does it have a 4.6 rating? It used to work well and I guess most reviews older.] Whenever an update happened a few months ago (n
  13. [R1] Sharecare 1/5 · US No incentives anymore.: No incentives anymore to get points like the Engage app or Sharecare had last year.
  14. [R28] Sharecare 1/5 · US Frustrated: For one instance, If I join a quarterly challenge, I’m never allowed to finish because it automatically shows I’m finished. I’ve been frustrated from day one and yes I’ve talked to different folks with support.
  15. [R87] Sword Health 1/5 · US Scam: PT isn’t allowed to tailor the program to the patient. The tablet/A.I. is barely functional. After 45 days they told me my goals had been reached and I was ready to go the gym. Strength training would only injure me further especially since the program didn’t attempt to address my issues.
  16. [R91] Sword Health 1/5 · US Misleading promos, glitchy camera, they will not any yoga block: They do not make good on promo promises. It is false advertising. They will claim its a typo. I never recieved any yoga block after completing five session streak as an active member per their mailing marketing letter. They just want to use your data to train their AI. The camera is glitchy stick to a real PT or use youtube lol. They
  17. [R100] Sword Health 5/5 · US Amazed!: Wow! This app blows me away. I decided to do it because it was offered through my insurance. The program is incredible. It makes PT at home so easy and accessible. You’re able to meet online or on the phone with a Physical therapist and they custom design a program for your specific needs. They send you a separate tablet to do the exercises. These sync with your body movements and give yo
  18. [R101] Sword Health 1/5 · US AI Slop Scam: I'm appalled at the high rating. Are all reviews bots? This is a fake treatment app run by gen AI just like chatGPT. The AI yaps at you during a preschooler level, 10-20 minute movement session. It's masquerading as PT, but it won't treat anything unless all basic human movement is out of your knowledge and ability. Lifting up your leg and squatting is the most complex this gets. Any
  19. [R65] Sword Health 5/5 · US Something everyone needs: I was flag that I was offered this. My regular therapy.was postpone. For a couple of weeks after my knee surgery. This helped with my movement and little strengthen.Sarah is my therapist here she is very helpful and understanding I have had a rough time this time and she is very kind and helpful uplifting ! I do get frustrated some with the program the Ai needs a little w
  20. [R75] Sword Health 3/5 · US Sales team sold, Product didn’t deliver: I was told I didn’t have to have the app on my phone. Then I did to message with my PT since the tablet doesn’t for some odd reason. Now, I’m looking for modifications from my PT and have been messaging for 3 weeks with no reply. They sold it as weekly PT contact just a message away. Either this PT has 100 patients or that’s AI too.
  21. [R76] Sword Health 2/5 · US Disappointing: The program is slow, not nearly as good as in person therapy. Exercises are too easy and don’t change month other than increasing reps. My exercises for knee haven’t changed in 6 weeks. Communication with therapist is very slow, asks question and you might get an answer 3 days later. The movement tracking is awful as well. Cars can drive themselves but we can’t track a human move
  22. [R80] Sword Health 5/5 · US Easy To Use: The Sword app is easy to navigate in and makes it easy to communicate with your physical therapist. There is lots of great content to maximize your therapy plan and augment your learning.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store