VPN by Private Internet Access vs Betternet
Choose VPN by Private Internet Access for better reliability and user satisfaction.
VPN by Private Internet Access generally receives higher praise for its reliability and user interface, despite some recent criticism. Betternet, while popular for its free tier, faces significant complaints about ads and connection issues.
Head to head
you want a more reliable and feature-rich VPN experience, especially if you're willing to pay for a subscription.
you prefer a free option and are willing to deal with ads and potential connection issues.
Evidence note: While PIA has a higher lifetime rating, recent reviews indicate a mix of reliability issues. Betternet's free tier attracts many users, but the ad experience and connection limitations lead to significant complaints.
Frequently asked
Is there a free version of these VPNs?
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R3] VPN by Private Internet Access Very good vpn: I love the freedom that comes with using this vpn. easy to use interface and worth the premium subscription
- [R11] VPN by Private Internet Access Top VPN: Generally most reliable and easy to use
- [R62] Betternet Exactly what I was looking for!: Very easy to navigate and reasonably priced worked very well for what I needed!!
- [R63] Betternet Weird Ad’s: Pretty useful app for school, and sorts of that, but makes me sometimes sit through some pretty uncomfortable sex ads that are very inappropriate for a VPN App, otherwise I appreciate the app, regardless, ads such as those should not be advertised on a app that is rated 13+.
- [R2] VPN by Private Internet Access Excelente: Really good
- [R5] VPN by Private Internet Access Always returning: I have always returned to PIA. I’ll try others but keep returning because I think it’s quite simply the best.
- [R65] Betternet Love it: Great and cute app with many countries to choose from!
- [R1] VPN by Private Internet Access Unreliable on iPad: Consistently dropped server connections regardless of protocol.
- [R4] VPN by Private Internet Access Not reliable: It was reliable at first and then gave me out while still being connected, made me lost something tangible I am so pained
- [R72] Betternet Vpn: it’s turn off every second bro
- [R115] Betternet Disconnecting again & again: I had this VPN from years and now it got disconnected again & again so forced me to use some other VPN
- [R7] VPN by Private Internet Access DOESNT WORK AND NO REFUND: Absolute garbage app. Glitches. Won’t allow you to do anything and they won’t refund you for a bad app. AVOID AT ALL COSTS!
- [R64] Betternet ads: so many ads on the free version. i try to connect? ad. try to disconnect? ad. open the app? ad. do NOTHING? ad. KILL THE ADS ALREADY LEAVE FREE USERS ALONE
- [R103] Betternet No longer allows me to use free with ads- paywall: Like title says, used to use this for free with ads and it was awesome. Now I’m stuck at a paywall where it refuses to leave the “Betternet Premium” subscription page until I subscribe. They used to be good but now they’re greedy, they suck.
- [R10] VPN by Private Internet Access P.I.A. the acronym is self descriptive: This thing never works when I need it to. It works fine on a wireless provider. It never, ever, works on open WiFi. It takes messing with the protocols, several days of back and forth with their support. No refund for your time and money. Buyer beware, get a VPN that works. Dedicated IPs go away during their troubleshooting steps of deleting the app and rein
- [R31] VPN by Private Internet Access Falls over support impenetrable: Periodically mine just stops working, asks for deep access to setting with quite worrying dialogue boxes and then won’t recognise my dedicated IP token. I can’t be bothered to ask for help because the suggestions they made last time required degree level network engineering knowledge. Too techy, too flaky. Avoid.
- [R97] Betternet Terrible premium service: Very unstable and terrible support when I asked for technical support and refund.
- [R89] Betternet Albert: Good service, hard to cancel
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store