Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Glovo vs Uber Eats

Glovo 4.8★ · Free to download 60
Winner Uber Eats
Uber Eats 4.8★ · Free to download 75

Uber Eats generally offers a more reliable service with better customer support and more frequent deals, making it the preferred choice despite some pricing concerns.

Full reviews: Glovo · Uber Eats

Uber Eats and Glovo both face user complaints regarding delivery issues and customer support, but Uber Eats has a slight edge due to its more frequent promotions and generally more efficient service, despite some users finding it expensive. Glovo struggles with consistent delivery times and unresponsive support, leading to a less reliable user experience.

Head to head

Delivery Speed & Reliability edge: Uber EatsR1R7R10R11
Glovo Glovo users frequently report significant delays, with food arriving cold or damaged, and drivers not taking their job seriously R1R7R10. Some users, however, praise its speed and reliability R11.
Uber Eats Uber Eats also has issues with delayed orders and drivers not arriving, leading to cancellations after long waits R61. However, many users find Uber Eats to be fast and accurate .
Customer Service & Issue Resolution tieR3R4R6R13
Glovo Glovo's customer support is often described as hard to reach, unresponsive, and unhelpful, especially for wrong or missing items R3R4R13R37. Refund policies are also criticized for being slow and difficult R6.
Uber Eats Uber Eats users frequently complain about awful, unhelpful, and non-existent customer support, with issues like orders delivered to the wrong address or money deducted without an order R61R64R79R85.
Pricing & Value tieR18R19R26R27
Glovo Glovo is criticized for high prices, including excessive weather, courier, and service fees R18R26R27. Some users also report issues with fake discounts and being charged for cancelled orders R19. The 'Prime' membership is seen as a scam, with additional charges even on sunny days .
Uber Eats Uber Eats is often considered expensive due to high fees, with some users only finding it justifiable with BOGO deals R64R69R80. Uber One membership is also criticized for not providing sufficient value, still charging delivery fees, and having high minimum spends .
App Usability & Features edge: Uber EatsR9R12R16R21
Glovo Glovo's app is described as buggy, not user-friendly, and needing improvement, particularly with features like prioritizing open shops and custom tipping options R9R12R21. There are also concerns about data deletion issues R16.
Uber Eats Uber Eats is generally praised for being easy to navigate and order from . However, it has glitches during checkout and is criticized for predatory practices, trying to trick users into subscriptions . Users also desire better promotion targeting and allergy options R69.
Pick Glovo if

you are in a region where Glovo has a strong local presence and positive reviews for fast delivery, as some users report excellent service in specific areas R11.

Pick Uber Eats if

you prioritize a generally more reliable delivery experience with more frequent discounts and promotions, and an easier-to-use app interface, despite potential high fees and customer service frustrations R80.

Evidence note: Both apps have a significant number of negative reviews, particularly concerning customer service and pricing, which is common for food delivery platforms. Uber Eats has a much larger volume of reviews, which might skew its overall rating slightly lower despite a generally positive perception from many users.

Frequently asked

Is Glovo's customer service reliable?
Glovo's customer service is frequently reported as hard to reach, unresponsive, and unhelpful, especially when dealing with wrong or missing orders and refund requests R3R4R13R37.
Are there hidden fees or high prices with Glovo?
Yes, Glovo users often complain about extremely high prices, including additional weather, courier, and service fees, and some report issues with fake discounts or being charged for cancelled orders R18R19R26R27.
Does Uber Eats offer good deals and promotions?
Uber Eats offers frequent deals and promotions, including BOGO offers and discounts, making it an attractive option for some users, though many find the base prices and fees to be high without these promotions R64R68R69R80.
Is Uber Eats customer support effective?
Uber Eats customer support is widely criticized by users as awful, unhelpful, and difficult to reach, with many reporting issues like unresolved order problems and receiving copy-paste messages R61R64R79R85.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Glovo 1/5 · US Zerooo: Service 0 2h de retard déjà alors que je suis juste à 2 pas du magasin, personnels de livraison ne prend pas leur travail au sérieux, ils sont toujours en retard Je ne recommande pas du tout
  2. [R7] Glovo 1/5 · US Toda la comida tirada: Me han traído la comida toda tirada por la bolsa, la bolsa medio rota y toda sucia de la comida tirada por la bolsa. Repugnante. Espero que me devuelvan mi dinero porque el restaurante no ha querido que le devuelva la comida diciendo que es responsabilidad de globo y no puedo devolverla, entonces va a la basura directamente
  3. [R10] Glovo 1/5 · US Late: The food took 2 hours and half to arrive
  4. [R11] Glovo 5/5 · US Food: They are the best in everything so fast and patient 🥰❤️
  5. [R3] Glovo 3/5 · US Wrong product: Glovo delivered a wrong product. I wrote Glovo, but they would not respond. Very disappointing.
  6. [R4] Glovo 1/5 · US DO NOT USE GLOVO: DO NOT USE GLOVO! Seem's convenient but not worth all the stress from confused drivers and mishandling at the store level. If you are missing something, they will offer you Glovo credits, which will not help you recover any foreign transaction Fees.
  7. [R6] Glovo 3/5 · US Refund policy: Glovo’s service can be good, but their refund policy is very unfriendly. If a shop fails to deliver all the items in your order, Glovo may still charge you for the undelivered products and require you to wait up to 10 business days for a refund. In my case, I waited nearly a month and had to follow up multiple times before receiving my money back. This experience made me very hesita
  8. [R13] Glovo 2/5 · US It’s all good until it isn’t: If your order is not delivered on time, or picked up in a timely manner or items are missing costumer support is hard to reach and support can be poor.
  9. [R18] Glovo 3/5 · GB Rate: Prices should be low 15 to 20%
  10. [R19] Glovo 1/5 · US Fake discounts: the discount disappeared when I placed the order. · translated
  11. [R26] Glovo 5/5 · US It’s too expensive: Weather fee, courier fee, service fee just for a food. They are thieves.
  12. [R27] Glovo 1/5 · US Arnaque: Faire très attention a cette application au Maroc , méthodes frauduleuse il débite les montants qu’ils veulent sur votre compte des fois x3 le prix de la commande effectué , agent ne résous rien du tout
  13. [R9] Glovo 3/5 · US Wife and I have different versions: Can’t custom tipping. Minimum is 10%! Wth
  14. [R12] Glovo 3/5 · US wolt more user friendly: its fine but app should be more friendly
  15. [R16] Glovo 1/5 · US Impossible to get account and data deleted: I’ve been asking support over two months to delete my account and data and they delay with bogus messages or say they will and never do, very concerning, I wouldn’t trust them with my payment or personal information.
  16. [R21] Glovo 3/5 · GB Please: So i want to order food now... early morning... but i have to swim through hundreds of closed shops to find open shops because you don't prioritise open shops? How is this possible? Why not show shops open now then shops who open shortly after? why at 7am my third option is a shop that opens at 5pm? come on...
  17. [R37] Glovo 1/5 · US Worst service: Their customer service is among the worst I’ve experienced
  18. [R64] Uber Eats 1/5 · US Customer Service Policies are Abhorrent.: I’ll start by saying that I’ve used this app for years, but I pretty much will only use it nowadays when there are BOGO deals available, as that’s the only way I can justify the cost. Everytime I’ve added a BOGO item to my cart, it automatically adds the second one. That was not the case on my most recent order, so I reached out to the customer service to
  19. [R68] Uber Eats 5/5 · US Uber Eats: It’s very simple and they give free money, cause they’re goated!!
  20. [R69] Uber Eats 3/5 · US Need better promotions: I’ve been using your absence you guys hit the market and in the beginning first two years it was always good lately for the last year or two. It’s gotten very expensive and I don’t get any promotions and when I do there for things that I don’t use which I find that weird if you guys see that someone’s always ordering food, you should throw out more food promos
  21. [R80] Uber Eats 5/5 · US The app is very good: Uber Eats is actually an amazing and easy way to get food delivered to you, a little expensive ( depending on where you order from) but even though some places are expensive it’s very easy to get a lot of GOOD deals for atleast below 15 dollars.
  22. [R61] Uber Eats 1/5 · US Terrible service: I spoke to a support agent named Shivam, who kept telling me to wait for my order even though the estimated delivery time kept getting pushed back. It was clear that no driver was available, yet I wasn’t given any honest update or solution, just told to keep waiting while the delivery time continued to increase. Waiting over two hours for a waffle is completely unacceptable. The
  23. [R79] Uber Eats 1/5 · US Terrible app with no customer support: Uber Eats Help service is always conveniently broken from errors on their end. Terrible app, terrible service.
  24. [R85] Uber Eats 1/5 · US Customer support awful: I canceled my order 30 minutes before it was supposed to come. I canceled it as soon as I made the order and I got a fee for five dollars for canceling my order and they said I’m receiving my money back turns out they lied didn’t get my food or my money back reached out to customer support and they said we’re unable to help you. Please reach out to someone else and it’s lik

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store