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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Health First Colorado vs Sydney Health

Health First Colorado 4.8★ · Free to download 60
Winner Sydney Health
Sydney Health 4.8★ · Free to download 65

Sydney Health has a slight edge due to its broader functionality and generally more positive feedback on core features, despite both apps suffering from significant performance and login issues.

Full reviews: Health First Colorado · Sydney Health

Both Health First Colorado and Sydney Health struggle with reliability, particularly regarding login and loading issues. Health First Colorado is praised for its ease of accessing insurance cards and finding providers, while Sydney Health offers more comprehensive features like claims management and fitness tracking, though these are often hampered by technical problems.

Head to head

Features edge: Sydney HealthR13R23R25R28
Health First Colorado Health First Colorado users appreciate being able to see their insurance cards, search for providers, and chat with real people R13R57. However, some users report that the chat feature is missing or that the app lacks a searchable database for covered tests or prescriptions R28. The app also allows for easy updating of contact information and viewing of active coverage and due dates R23R25.
Sydney Health Sydney Health offers features like reviewing claims, finding care options, accessing insurance cards, and tracking fitness . Users value being able to coordinate and compare claims and find in-network providers . However, many users report that these features are often non-functional, with claims not loading, buttons not responding, or provider information being inaccurate R67.
Ease of Use tieR6R19R31R37
Health First Colorado Users have mixed experiences with Health First Colorado's ease of use. Some find it easy to navigate and user-friendly, with clear text R19R37. Others report constant sign-outs, no Face ID or saved login options, and a slow loading time R6R31.
Sydney Health Sydney Health is often described as easy to use and navigate by some users . However, a significant number of reviews indicate frustration with navigation, such as the back arrow taking users to the beginning of a search, frequent crashes when trying to access program plans, and buttons that don't respond R69R82.
Reliability tieR4R7R9R10
Health First Colorado Health First Colorado suffers from severe reliability issues, particularly with logging in. Many users report being unable to log in for months, getting stuck in login loops, or seeing blank white screens after entering credentials R4R7R10. The PIN code often doesn't work, forcing users to re-enter usernames and passwords R9.
Sydney Health Sydney Health also has significant reliability problems, with many users reporting that the app is slow, unresponsive, freezes, or crashes R63R64R67R69. Issues frequently arose after recent updates, making the app unusable for many .
Price/Value tieR5R8R11R27
Health First Colorado Health First Colorado is a free app for Medicaid users, and many express gratitude for the health and dental benefits provided R8R11. The app is seen as essential for daily life and provides comfort knowing information is protected and accessible R5R27.
Sydney Health Sydney Health is also a free app. Users appreciate the value of having medical information at their fingertips and being informed of their plan's benefits . Some praise the coverage and service as excellent .
Support edge: Health First ColoradoR4R13R28R30
Health First Colorado Some Health First Colorado users report positive experiences with chat support, finding real people who are helpful R13. However, others state they cannot get ahold of anyone when they call, or that the chat feature is missing R4R28. Technical support for issues like updating information is sometimes unhelpful, directing users to other departments R30.
Sydney Health Sydney Health users report significant issues with support features. The chat function is frequently down or unhelpful, with AI chat providing incorrect information or not giving out necessary phone numbers . Users also struggle to get help from tech support or customer service .
Pick Health First Colorado if

Pick Health First Colorado if you primarily need to access your insurance card, find providers, or update basic contact information, and are willing to contend with potential login and loading issues R5R6R13R23.

Pick Sydney Health if

Pick Sydney Health if you need a broader range of features like claims management and fitness tracking, and are prepared to deal with frequent performance issues and unresponsive buttons .

Evidence note: Both apps have a high lifetime rating but recent reviews for both are heavily skewed negative, indicating a decline in performance. The free nature of both apps means there is no free-vs-paid asymmetry to consider.

Frequently asked

Are there common login issues with Health First Colorado?
Yes, many Health First Colorado users report significant login issues, including being unable to log in for months, getting stuck in login loops, or seeing blank white screens after entering credentials R4R7R10. The PIN code feature also frequently malfunctions R9.
Does Sydney Health have performance problems?
Yes, Sydney Health frequently experiences performance problems, with users reporting the app is slow, unresponsive, freezes, crashes, or has buttons that don't work R63R64R67R69. These issues are often attributed to recent updates .
Can I find providers using these apps?
Yes, both apps offer functionality to find providers. Health First Colorado users can search for providers R6R13R57, while Sydney Health also has a 'Find Your Care' feature and helps users find in-network healthcare providers R82. However, Sydney Health users report issues with inaccurate provider information, leading to wasted time .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R13] Health First Colorado 5/5 · US THIS APP IS THE BEST!: I love being able to see my card. A little slow but that’s fine. I can chat with a real person, and they are so helpful! Finding a dentist was so easy. THANK YOU!
  2. [R23] Health First Colorado 5/5 · US Me. GMCruz: Very easy to change my contact information! And also log on.
  3. [R25] Health First Colorado 4/5 · US Helpful: Nice to see if coverage is active or what notifications or due dates for forms are expected
  4. [R28] Health First Colorado 1/5 · US Useless: This app is basically useless for doing anything, you still have to call to get any information or to ask any questions. I was told there was a “chat” feature on here, but I don’t see one. Why isn’t there some sort of searchable database to find out what tests or prescriptions are covered? If people could do more themselves in this app, there wouldn’t be such a ridiculously long wait on t
  5. [R6] Health First Colorado 3/5 · US Allow face ID or saved login info: I like that I can see all my info and search for providers but the app constantly signs me out and doesn’t have the option for me to use Face ID or save the login info to my phone. I have to retype everything all over again if I switch to another app or do something else for five minutes. If my credit union app can do it, why can’t this one?
  6. [R19] Health First Colorado 5/5 · US Excellent app and user friendly.: I am so impressed with this app and how convenient and efficient it is. I appreciate the convenience and ease of having this available.
  7. [R31] Health First Colorado 5/5 · US Loading: It takes too long to load
  8. [R37] Health First Colorado 5/5 · US Good App: Very easy to vaigate , text is big enough to read without strain
  9. [R4] Health First Colorado 1/5 · US Cant log in: Havent been able to log in for momths due to a glitch. Can never get ahold of anyone when i call
  10. [R7] Health First Colorado 1/5 · US Update broke the app!!: After this update the app does not work?!! Won’t let me sign in. Change it back!! Horrible update whatever you guys did!!!
  11. [R9] Health First Colorado 3/5 · US Pin not working: I love the idea behind this app. It’s so convenient not to have to carry around my family’s insurance cards! What isn’t convenient is the fact that the pin never works so I have to sign in using my username and password every time. Normally I have to do this more than once because it doesn’t work the first time. Very annoying. I wish it worked the way it was supposed to.
  12. [R10] Health First Colorado 1/5 · US Log in issues: What happened to your app? Can no longer login. It is on a continued loop no matter how many times I delete and reinstall the app or change my password. No good!
  13. [R5] Health First Colorado 5/5 · US Colorado health first!: Bringing extreme comfort allowing me to rest easy knowing, my information is protected and easily accessible for needed records.
  14. [R8] Health First Colorado 5/5 · US NEVER A COMPLAINT: 8 years, best health care in my lifetime. EVERY American should get the quality of care Medicaid in Colorado provided.
  15. [R11] Health First Colorado 5/5 · US Medicaid: Easy to get your benefits
  16. [R27] Health First Colorado 5/5 · US Review: App is essential for daily life
  17. [R30] Health First Colorado 1/5 · US Very Buggy: PEAK basically only works on a computer, not a phone. Anytime I try to update something on the Health First Colorado app, it either won’t save at all, or it duplicates the changes 2-4 times and then I have to log onto my laptop and delete the redundancies. I called the PEAK Technical Support Center and the agent was like, oh you have to call Larimer County Dept of Human Services. Which
  18. [R63] Sydney Health 3/5 · US Performance: It was not running smoothly.
  19. [R64] Sydney Health 1/5 · US Slow app: When did this app get so slow? I can barely load anything… takes minutes. Half the time the buttons don’t work now.
  20. [R67] Sydney Health 1/5 · US Used to be good: I don’t know what happened to this app. I’ve tried multiple times to reinstall but what used to be links to information now don’t respond at all. Can’t look up claims, spending account balance. Nothing.
  21. [R69] Sydney Health 3/5 · US Organized but frustrating to navigate: Whenever I click the back arrow it takes me all the way to the beginning and I have to restart my search. They don’t make it easy to go back to the previous window. And when I try going back to my program plan (ex vision plan) it crashes and I have to restart the app.
  22. [R57] Health First Colorado 5/5 · US Health First App: This is best health care app I have ever used. It’s user-friendly has all the information that you need updates. Everything you can be all be done on this app make appointments find providers everything. Excellent app.
  23. [R82] Sydney Health 1/5 · US App Buttons Don’t Work: After the recent update, several of the buttons within the application no longer respond. Example: “Find Your Care” does not action anything. Issues with search functionality if you can actually get to it - gets stuck continuously in search. Honestly, I expect better.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store