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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Health First Colorado vs UnitedHealthcare

Health First Colorado 4.8★ · Free to download 40
Winner UnitedHealthcare
UnitedHealthcare 4.7★ · Free to download 65

Health First Colorado is plagued by severe login and loading issues, making UnitedHealthcare the more reliable choice despite its own set of functional problems.

Full reviews: Health First Colorado · UnitedHealthcare

Health First Colorado users frequently report critical login failures, app crashes, and blank screens, severely hindering access to information. UnitedHealthcare, while not perfect, offers a more stable experience with features like rewards programs and provider search, though it struggles with chat functionality and OTC card issues.

Head to head

Ease of Use & Reliability edge: UnitedHealthcareR4R7R10R12
Health First Colorado Health First Colorado users consistently report severe issues with logging in, including being stuck in loops, seeing blank screens, or the app crashing immediately upon opening R4R7R10R12. Many mention that recent updates have broken the app R7. Some users also find the navigation frustrating and information outdated when they can access it . However, some users find it easy to navigate and user-friendly when it works .
UnitedHealthcare UnitedHealthcare users generally find the app easy to use and intuitive for managing benefits and finding providers . However, a significant number of users report issues with specific features, such as the chat functionality not working or being inaccessible , the scanner for OTC items failing , and difficulty navigating certain sections . Some also experience app crashes after updates or login issues with Face ID R85.
Features & Functionality edge: UnitedHealthcareR5R6R13R18
Health First Colorado Health First Colorado allows users to view their insurance card, find providers, and manage contact information R5R6R13. Some users appreciate the ability to chat with a real person R13. However, many report that essential features like updating information or accessing renewal details are broken or lead to empty pages R18R28. There are also requests for features like Face ID or saved login info R6 and better organization for finding covered tests or prescriptions R28.
UnitedHealthcare UnitedHealthcare offers features for checking benefits, finding providers, managing medications, checking OTC balances, and earning rewards R71. Users appreciate the convenience of the UHC card for groceries and OTC items . However, there are complaints about the rewards program, including missing points, limited choices for spending rewards, and difficulty redeeming cash rewards R66R67R69. The app also has issues with virtual visit cancellations and difficulty changing primary care providers .
Customer Support tieR4R13R28R38
Health First Colorado Health First Colorado users report extreme difficulty reaching customer support, with long wait times on the phone R4R28R38. While one user praised the chat feature for connecting them to a helpful real person R13, another stated they couldn't find such a feature R28.
UnitedHealthcare UnitedHealthcare users report issues with the chat feature being non-functional or inaccessible . Some users also mention misleading 24/7 call claims, only to be told to call during business hours . However, some users have found help when they have issues and appreciate the ability to get information without calling .
Overall Satisfaction & Value edge: UnitedHealthcareR1R2R5R8
Health First Colorado Health First Colorado users express gratitude for the healthcare services provided by Medicaid in Colorado, citing excellent care and significant financial relief R8. Many find the app convenient for accessing their card and information when it works R2R5R13. However, the widespread app malfunctions lead to frustration and deem the app 'useless' for many R1R18R28.
UnitedHealthcare UnitedHealthcare users generally express high satisfaction with their healthcare coverage and providers . The app is valued for its user-friendliness and comprehensive information . However, there are significant complaints regarding rising rates, loss of benefits, and increased copays . Some users also feel the U-Card doesn't cover enough food items or is too strict .
Pick Health First Colorado if

Pick Health First Colorado if you are a Colorado Medicaid recipient and prioritize having your insurance card and basic information digitally accessible, provided you can overcome the frequent login and loading issues R5R13.

Pick UnitedHealthcare if

Pick UnitedHealthcare if you value a generally stable app experience for managing benefits, finding providers, and utilizing rewards programs, even with some reported issues in chat functionality and OTC card usage .

Evidence note: Reviews for Health First Colorado are heavily skewed towards critical login and loading issues, making it difficult to assess other features consistently. UnitedHealthcare reviews cover a broader range of features, but also highlight specific functional problems.

Frequently asked

Are there common login issues with Health First Colorado?
Yes, many Health First Colorado users report severe and persistent login issues, including being unable to sign in after updates, getting stuck in login loops, or encountering blank screens R4R7R10R12.
Does UnitedHealthcare offer a rewards program?
Yes, UnitedHealthcare offers a rewards program where users can earn incentives for healthy activities, with some users appreciating the cash rewards R71. However, some users have reported issues with missing reward points, limited choices for spending rewards, and difficulty redeeming cash rewards R66R67R69.
Can I use Face ID or saved login information with these apps?
Health First Colorado users have requested the option for Face ID or saved login information, as the app frequently signs them out and requires retyping credentials R6. UnitedHealthcare users also report issues with Face ID not being honored, requiring a password every time R85.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R4] Health First Colorado 1/5 · US Cant log in: Havent been able to log in for momths due to a glitch. Can never get ahold of anyone when i call
  2. [R7] Health First Colorado 1/5 · US Update broke the app!!: After this update the app does not work?!! Won’t let me sign in. Change it back!! Horrible update whatever you guys did!!!
  3. [R10] Health First Colorado 1/5 · US Log in issues: What happened to your app? Can no longer login. It is on a continued loop no matter how many times I delete and reinstall the app or change my password. No good!
  4. [R12] Health First Colorado 1/5 · US Broken App: Can’t login to my account on the app. Just keeps going back to the login page? Super inconvenient. App has been updated and nothing works at all.
  5. [R5] Health First Colorado 5/5 · US Colorado health first!: Bringing extreme comfort allowing me to rest easy knowing, my information is protected and easily accessible for needed records.
  6. [R6] Health First Colorado 3/5 · US Allow face ID or saved login info: I like that I can see all my info and search for providers but the app constantly signs me out and doesn’t have the option for me to use Face ID or save the login info to my phone. I have to retype everything all over again if I switch to another app or do something else for five minutes. If my credit union app can do it, why can’t this one?
  7. [R13] Health First Colorado 5/5 · US THIS APP IS THE BEST!: I love being able to see my card. A little slow but that’s fine. I can chat with a real person, and they are so helpful! Finding a dentist was so easy. THANK YOU!
  8. [R18] Health First Colorado 1/5 · US Useless: Nothing works. Empty pages, no info about renewals. They keep canceling my coverage because their app doesn’t work.
  9. [R28] Health First Colorado 1/5 · US Useless: This app is basically useless for doing anything, you still have to call to get any information or to ask any questions. I was told there was a “chat” feature on here, but I don’t see one. Why isn’t there some sort of searchable database to find out what tests or prescriptions are covered? If people could do more themselves in this app, there wouldn’t be such a ridiculously long wait on t
  10. [R38] Health First Colorado 1/5 · US Terrible: I’m new to Medicaid and this app. Hasn’t helped at all I don’t have a card yet and every time I try to log in I stare at a white a screen for minutes on end. This needs to be updated how am I suppose to access any of my stuff and when you try to call your on hold for hours.
  11. [R1] Health First Colorado 1/5 · US Forced PIN code hijacked or blocked: Created new acct.. force to resign in a second time code hijacked or blocked and cannot access the account I just gave sensitive data to?? Privacy?? Probably not
  12. [R2] Health First Colorado 5/5 · US Review: I love the app for Health First Colorado!
  13. [R8] Health First Colorado 5/5 · US NEVER A COMPLAINT: 8 years, best health care in my lifetime. EVERY American should get the quality of care Medicaid in Colorado provided.
  14. [R66] UnitedHealthcare 3/5 · US Missing reward points: I discussed over the phone about my concerns if not receiving the reward points from Jan - April due to non submission and as a courtesy three month was credited but one was not.
  15. [R67] UnitedHealthcare 1/5 · US My rewards: It not fair I do the challenges on the app and cant get my rewards the employer should not be able to choose if I can get my rewards or not
  16. [R69] UnitedHealthcare 3/5 · US not happy: I am not happy with the choices. I’m getting now for using my rewards. The items that I buy every month are no longer available and the list is getting smaller and smaller each time. Not happy.
  17. [R71] UnitedHealthcare 5/5 · US UnitedHealthcare App: I love this app it hold you accountable and gives you an incentive to stay healthy while earning a reward of some cash each year.
  18. [R85] UnitedHealthcare 1/5 · US ABSOLUTELY USELESS: United Healthcare will be unceremoniously dumped come open enrollment. Three words: mental health care. App asks me for password EVERY SINGLE TIME. What's the point of setting up Face ID if you're not going to honor it??

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store