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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

TownSq Community vs Kiki

TownSq Community 4.7★ · Free to download 65
Winner TownSq Community
Kiki 4.5★ · Free to download 30

TownSq Community is the better choice for HOA and community management, despite its usability issues, as Kiki is plagued by reports of fake profiles and a pay-to-chat model.

Full reviews: TownSq Community · Kiki

TownSq Community provides essential HOA management features like payments, requests, and communication, though users report numerous bugs and design flaws. Kiki aims for local social connections but is heavily criticized for being filled with bots, scammers, and a paywall for basic interactions.

Head to head

Features & Purpose edge: TownSq CommunityR3R11R26R37
TownSq Community TownSq Community is designed for HOA and community management, offering features for payments, service requests, announcements, and document access R3R11. Users appreciate its utility for communication and staying updated on community projects and events R26R44. However, some find its functionality limited, lacking features like a calendar view for events or the ability to edit submitted requests and posts R37.
Kiki Kiki aims to be a local social networking app for connecting with people nearby, offering chat, local feeds, and group discussions . Users praise its potential for genuine local connections and discovering new places . However, a significant number of users report that the app is primarily used by scammers, bots, and content creators, making it difficult to find real interactions R61R65R93.
Ease of Use & Design tieR3R6R12R18
TownSq Community TownSq Community is frequently criticized for being poorly designed, unorganized, and not intuitive . Users report issues with text readability, especially with dark mode enabled or small font sizes, and a lack of iPad optimization R6R18R21. Navigation is also a problem, with features like switching communities being clunky or hidden R3R12.
Kiki Kiki receives mixed reviews on its design. Some users find the interface clean, simple, and easy to use . Others describe the layout as overwhelming and confusing at times . The app is also criticized for lacking sufficient profile information and having a messy search function .
Reliability & Performance edge: TownSq CommunityR1R4R8R9
TownSq Community TownSq Community users report numerous bugs and glitches. Common issues include problems with account setup, inability to save privacy settings, non-functional messaging, autopay and other payment processing failures, documents disappearing, and the app crashing R1R4R8R9. Notifications are also unreliable, often leading to a logged-out state or not directing to the correct content R37.
Kiki Kiki users report issues with account creation, with some unable to proceed past the birthday entry . A major reliability concern is the prevalence of fake profiles and bots, which makes genuine interaction difficult R61R65R67. Users also report being blocked or suspended for unclear reasons, with no clear dispute process .
Price & Value edge: TownSq CommunityR3R26R36R44
TownSq Community TownSq Community is free to download and provides value by centralizing HOA communications, payments, and document access R3. Users find it valuable for staying informed and managing their community interactions R26R44. However, some express frustration that they are forced to use the app by their HOA, despite its flaws R36.
Kiki Kiki is free to download, but many users report that core functionalities, particularly sending messages, are paywalled R63R79R95. Users feel misled, as the app quickly pushes for subscriptions or in-app purchases (like 'donuts' to unlock photos) to engage with profiles, which are often perceived as fake or content creators R63R93R95.
Support & Communication edge: TownSq CommunityR5R8R25R27
TownSq Community TownSq Community users report mixed experiences with support. Some praise specific individuals for clear and polite assistance R5. However, many complain about poor support, unresponsiveness, and a lack of means to contact support or provide feedback within the app R8R25R27. There's also criticism about the lack of meaningful release notes for updates .
Kiki Kiki users report a significant lack of accessible support. Many state there is no way to talk to developers or report issues within the app, despite developer responses suggesting otherwise . Users also report being blocked or suspended without clear reasons or a dispute process, leading to frustration and a feeling of being scammed .
Pick TownSq Community if

You need an app to manage HOA communications, payments, and documents, and are willing to tolerate some usability issues and bugs R3R11.

Pick Kiki if

You are looking for a local social networking app and are prepared to navigate a user base that many report is heavily populated with bots and content creators, and may require in-app purchases for full functionality R95.

Evidence note: Reviews for Kiki are heavily skewed by complaints about bots, fake profiles, and paywalls, which significantly impacts its perceived value and reliability. TownSq Community's issues are primarily related to usability and bugs, but its core functionality for HOA management is generally present.

Frequently asked

Does TownSq Community support iPad screens?
No, TownSq Community is not formatted for iPad and appears as a cell phone screen, making it difficult to read newsletters and other content R2R6R21.
Can I make payments through TownSq Community?
Yes, TownSq Community allows for HOA payments, but users have reported issues with autopay not working, payments failing to process, or the app crashing during payment attempts R3R10R13R17.
Are there real people on Kiki?
While some users report meeting real people, a significant number of reviews indicate that Kiki is largely populated by AI bots, fake profiles, and content creators who push for paid interactions R61R65R67R78.
Do I have to pay to use Kiki?
Kiki is free to download, but many users report that sending messages and accessing certain content, such as unlocking photos, requires a premium subscription or in-app purchases R63R79R93R95.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] TownSq Community 3/5 · US Needs work: I’m glad my HOAs master and condos offer an app to have easy payments and request, but viewing news and event notifications across 2 communities is clunky for sure. The switch community is also not great, hidden deep in the app.
  2. [R11] TownSq Community 4/5 · US Online Forms?: This app is ok - I think the filing capability needs some kind of upgrade because it often does not show correct documents when I’m looking for something. One thing that would be a huge improvement: online form submission for things like pool passes. This could streamline things so much for homeowners and community managers/pool pass managers.
  3. [R26] TownSq Community 5/5 · US Great service from app: This is wonderful for the community, helping to keep us abreast of all the projects, improvements and events. Very informative!
  4. [R37] TownSq Community 1/5 · US Needs help: I find the app very frustrating. First, there is no calendar view for events which seems like a pretty obvious need. Second, I get frequent notifications but when clicking in them it either a) takes me to the web page instead of the app forcing me to log in, or b) if it does take me to the app it does not launch the item that the notification was about. Third, survey function is very
  5. [R6] TownSq Community 3/5 · US It be nice if this app was formatted for ipad!: Att: IT Dept. or App Developer, Can the Town Square App please be formatted to be IPad friendly to fit the iPad screen ? So it doesn’t look like a cell phone screen ? Sam
  6. [R12] TownSq Community 3/5 · US Can’t Change Community: Something has changed in this app. I can no longer toggle between the main HOA and my Condo HOA pages. It used to have “change community” to switch over and now it only has “change account” which only takes me to the financial side of it. Please fix it.
  7. [R18] TownSq Community 3/5 · US Cant read with Dark Mode turn on: The app has not adjusted for text color for iphone with Dark Mode turn on. Cant read the text with dark mode on.
  8. [R1] TownSq Community 1/5 · US Set Up Issues: I have the app downloaded, selected sign up, received and confirmed email. Confirm my info and enter and confirm password, then it just spins, nothing happens. Can't even get into app.
  9. [R4] TownSq Community 2/5 · US Unable to save privacy settings: My address continues to display even when I don’t have the option checked. I try to make other changes to privacy settings and there’s no option to actually save the changes, so they’re discarded.
  10. [R8] TownSq Community 5/5 · US Disappearing Documents: Suddenly documents are disappearing from folders. Update from 1 week ago may be faulty. Here we go again, now cannot switch between communities when homeowners participate in multiple. Always sketchy, poor support.It’s not a community enhancement, rather a headache for community managers and homeowners. Too bad. The concept is good.
  11. [R9] TownSq Community 3/5 · US Messaging doesn’t work: Have tried multiple times to get messages to work and it doesn’t. It works for other residents but not for us
  12. [R36] TownSq Community 3/5 · US The app you have to use- not by choice: I have to use this app to pay my condo fee. It’s not super easy to use and the light green type makes it hard to read. My BIGGEST GRIPE is that it does not support account nicknames on payment sources. That would make things easier instead of just a list of partial numbers.
  13. [R44] TownSq Community 5/5 · US Great System for Communities in Communication: This system is fast and efficient, easy to use. Intuitive to what our community needs are and helps us stay in constant communication with neighbors. Our Goodwin Management and manager Tiffany is already amazing. The fact they use TownSquare as the liaison between our community and them makes life so much easier and we are happy they introduced us t
  14. [R5] TownSq Community 5/5 · US Town Square Updates!: Geraldo is always very clear and polite when assistance is needed to navigate the platform. Great Job!
  15. [R25] TownSq Community 1/5 · US Not helpful: The usefulness of this app is dependent upon the timely response from the property management company. Unfortunately mine isn’t so responsive.
  16. [R27] TownSq Community 3/5 · US Font too small: Font is too small and is in light colour. Making it very difficult to read the content without glasses. And app does not have feature to contact support or provide feedback. Hence writing a review. Hope someone will look into it.
  17. [R2] TownSq Community 4/5 · US Question: Why can’t this app become full screen on iPad
  18. [R21] TownSq Community 3/5 · US iPad version: I like the town Square community app, but I deducted two stars for the time being since there is no iPad version. An iPad version of this app would maximize screen size as it is hard to read my HOA newsletters using the iPhone version of the app on an iPad. I will gladly give the app a higher score if an iPad version comes out.
  19. [R10] TownSq Community 1/5 · US Autopay not working: Auto pay option on IOS App is not working even with the latest update.
  20. [R13] TownSq Community 1/5 · US Payments: I’m trying to make a payment and when I do it takes me back to the Home Screen. Fix this glitch please.
  21. [R17] TownSq Community 4/5 · US Having issue paying my hoa: When I click on make payment the it just loads and loads. Is there an issue at the moment ? Please help. Thanks
  22. [R61] Kiki 1/5 · US Trash: Whole app - just some scammers posting somebody’s nude photos for money. There are hardly any real people. Don’t waste your time.
  23. [R65] Kiki 1/5 · US Not a single real person: Every convo was with someone trying to sell you their “content”, I even posted about it but immediately had my post removed 🧐 hmm It was a selfie and I said “any real people on this app?” Somehow against guidelines huh? Interesting
  24. [R67] Kiki 1/5 · US Nothing but bots lies and thirsty dudes.: Apps like this have to start being banned. Its already illegal n CA for bots to impersonate people. Apple, do your job and stop posting apps that are openly fraudulent.
  25. [R78] Kiki 5/5 · US Real people!: I’m talking to somebody right now!
  26. [R63] Kiki 1/5 · US Misleading: This isn’t a community fostering app. The app is free, but you need to pay to send messages to women selling content.
  27. [R79] Kiki 1/5 · US Waste of time: Fake bots , along with only being able to send 20 chats a day without paying for there subscription 😒
  28. [R93] Kiki 1/5 · US Fake female profiles, pay-to-chat scheme: Nearly every “woman” on this app follows the exact same script: refuse to move the conversation to any other platform, milk the 20-message-per-day free limit to pressure you into a premium subscription, and send a photo you have to pay “donuts” to unlock. This behavior occurred with every woman Kiki matched to chat with. These are either app-operated fake
  29. [R95] Kiki 1/5 · US There’s always a fee: This app is not satisfying. Once you start a good conversation with someone. All of a sudden you are required to pay a subscription. There’s nothing free about this. And to top it off everyone you talk to is not from your area so that’s a waste.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store