TownSq Community

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R91] 5/5 · US Great service from app: This is wonderful for the community, helping to keep us abreast of all the projects, improvements and events. Very informative!
2. [R109] 5/5 · US Great communication: Great way to communicate concerns in the community. I don’t always have time to write a letter or fill out a form.
3. [R115] 5/5 · US Great System for Communities in Communication: This system is fast and efficient, easy to use. Intuitive to what our community needs are and helps us stay in constant communication with neighbors. Our Goodwin Management and manager Tiffany is already amazing. The fact they use TownSquare as the liaison between our community and them makes life so much easier and we are happy they introduced us t
4. [R125] 5/5 · US Communications: Using this platform is a great way to keep our neighborhood updated on the lastest changes that effect everyone.
5. [R128] 5/5 · US TownSquare review: I love TownSquare! It’s an easy and efficient way to communicate with Goodwin and is great for checking on the status of my HOA dues payments. I also like being able to easily access announcements and documents.
6. [R161] 5/5 · US All you need to know in one place for your HOA: It’s awesome being able to see all my account info, community announcements, and documents in one place. I feel like I have more visibility and connection to the community. I love the digital voting for elections as I was on vacation and didn’t have to deal with proxy’s.
7. [R193] 5/5 · US TownSq works extremely well: I have multiple houses in Montgomery, Harris and Galveston counties area which are managed via HOA / POA managing company - PMG. Convenience of TownSq is incredible when compared to the old system where each HOA / POA had to maintain their respective website. TownSq facilitates communication and provides ready access to all important documents and files of the property
8. [R136] 5/5 · US As a president of an HOA: We needed a platform for better communication with homeowners and managers about our community needs- although we have a FB page to communicate- it was open to everyone where Town Sq focuses on actual homeowners As a board member we can - -See the courtesy letters for violations in real time - see delinquencies - see names and addresses of individuals - reports like b
9. [R4] 1/5 · US Autopay not working: Auto pay option on IOS App is not working even with the latest update.
10. [R5] 1/5 · US Payments: I’m trying to make a payment and when I do it takes me back to the Home Screen. Fix this glitch please.
11. [R17] 1/5 · US This app sucks: When glitches make sure u have money at the bank!! It processed my association payment 4 time!!
12. [R18] 1/5 · US The worst: I tried to make a payment & the page kept trying to load & I kept getting an error. I’m afraid to try it again because I’m not sure if the payment has went through twice. This app is garbage
13. [R7] 1/5 · US Horrible app: What A poorly designed app for its intended purpose of managing a condo association. Unorganized, disjointed and a jumbled mess that is so not user friendly. BAD
14. [R8] 1/5 · US People must be out of their minds giving this app good ratings… I wonder if it’s all scam…: Super user-unfriendly, poorly organized, cluttered and cumbersome to use. I absolutely hate using it.
15. [R32] 1/5 · US Poor user interface: Each update makes this app worse. A recent update made the way forum messages are displayed much worse. It was bad to begin with (for the last several years), and now it looks even worse, with unnecessary dashes on each post in the list, no colors, tiny fonts, etc. How hard can it be to make the forum messages work and look well? That's one of the primary uses of this app. The
16. [R44] 3/5 · US Not intuitive: A lot of the app is not very intuitive. In dark mode it is almost impossible to read. Some of that could be lack of help and the way local Associa staff uses/fails to use it. Updates are not timely. Unfortunately Associa is by far the worst management company I have every dealt with
17. [R10] 4/5 · US Question: Why can’t this app become full screen on iPad
18. [R25] 3/5 · US It be nice if this app was formatted for ipad!: Att: IT Dept. or App Developer, Can the Town Square App please be formatted to be IPad friendly to fit the iPad screen ? So it doesn’t look like a cell phone screen ? Sam
19. [R39] 3/5 · US iPad version: I like the town Square community app, but I deducted two stars for the time being since there is no iPad version. An iPad version of this app would maximize screen size as it is hard to read my HOA newsletters using the iPhone version of the app on an iPad. I will gladly give the app a higher score if an iPad version comes out.
20. [R221] 3/5 · US Portrait Only - blah: Not designed for use on an iPad or larger iPhone as it will not rotate
21. [R38] 3/5 · US Cant read with Dark Mode turn on: The app has not adjusted for text color for iphone with Dark Mode turn on. Cant read the text with dark mode on.
22. [R40] 3/5 · US Can’t read after latest iPhone update: In the forum the topics are in dark gray text on a dark gray background on my iPhone. Unreadable. Also, the app does not allow for font size increasing- this makes it very hard to use for those of us with low vision. Please keep the app up to accessibility standards like you have done for the web site.
23. [R41] 3/5 · US Font too small: Font is too small and is in light colour. Making it very difficult to read the content without glasses. And app does not have feature to contact support or provide feedback. Hence writing a review. Hope someone will look into it.
24. [R57] 3/5 · US I wish: Used in a 55+ community but can’t adjust their tiny font size.
25. [R2] 2/5 · US Unable to save privacy settings: My address continues to display even when I don’t have the option checked. I try to make other changes to privacy settings and there’s no option to actually save the changes, so they’re discarded.
26. [R6] 1/5 · US TownSq and leander HOA attacks your freedom: The HOA and TownSq platforms have been criticized for their lack of responsibility and refusal to accept feedback from homeowners. This one-way communication system restricts residents ability to enact in meaningful dialogue and address concerns. Furthermore, residents have expressed concerns about their privacy being invaded. Unfortunately the app does
27. [R99] 4/5 · US My address showing: Even though my privacy is set NOT to share my address, it keeps showing up on my feed.
28. [R1] 1/5 · US Set Up Issues: I have the app downloaded, selected sign up, received and confirmed email. Confirm my info and enter and confirm password, then it just spins, nothing happens. Can't even get into app.
29. [R13] 1/5 · US Password Reset Nonfunctional: My password stopped working, and whenever i put in my email it says “enter valid email’”. It’s been this way for months, useless
30. [R63] 1/5 · US This app/system is complete trash: It’s been a real pain point to deal with this app/company. My HOA decided to start using it and I’ve had difficulty logging in due to error messages since the beginning. It’s been one error message after another. I’ve tried to resolve it with tech but they’ve been no help. Sitting here following all the steps from tech only to be allowed to log in then get kicked
31. [R15] 1/5 · US Needs help: I find the app very frustrating. First, there is no calendar view for events which seems like a pretty obvious need. Second, I get frequent notifications but when clicking in them it either a) takes me to the web page instead of the app forcing me to log in, or b) if it does take me to the app it does not launch the item that the notification was about. Third, survey function is very
32. [R34] 2/5 · US No notifications: I’ve been using this app for two months or so. Opening the app and viewing what’s in it is fine. What’s of ultimate importance is that I’m not getting notifications via badge or email. I was for a while, after our manager jiggled something. Now they’ve stopped again. I have every notification set to Yes, in the app and in my phone settings. But no notifications.
33. [R74] 3/5 · US Push notifications don’t work: Most of the time when I get a message about a post as a push notification when I tap to open, I’m in a logged out state and then when I tap to log in I’m at the home page, and the push notification is gone so I can’t read it. It kind of defeats the point of the notification if I can’t read it.
34. [R14] 1/5 · US Unable to delete anything!: A decent app, but it’s impossible to delete a post it attachment to a post.
35. [R16] 1/5 · US Can’t edit requests once submitted: I have generally liked townsq but submitting this review because of a basic missing feature. You can’t see pictures that are attached to a request until you’ve submitted it (it just says like img 6507 or something like that) and then it won’t let you edit the request to remove/change the pictures after the fact. Disappointed in this lack of functionality. Being
36. [R22] 1/5 · US Barely Adequate: Our HOA uses this software and frankly it sucks. It’s extremely, extremely basic. Like it was written in a week by a couple of high schoolers. Functionality is extremely limited. Edit a forum post? No. Delete a forum post? Yes but no because it’s still visible. Contact another resident? Nope. It can’t even show the second page of a 2 page pdf document. FIRST PAGE ONLY FOR YOU! I c
37. [R35] 3/5 · US Edit by user needed: Please add editing ability ESPECIALLY TO REMOVE MISS POSTED PHOTOS.
38. [R9] 1/5 · US Not helpful: The usefulness of this app is dependent upon the timely response from the property management company. Unfortunately mine isn’t so responsive.
39. [R21] 1/5 · US No way to contact: Very poor way to manage. Cannot contact anyone even to get a transponder. I’ve overpaid and they keep billing me even though I’ve made them aware that there is already money in their bank.
40. [R23] 1/5 · US Interacting with owners: Really bad with communication and follow up. Hard to reach and get things resolved!
41. [R29] 1/5 · US Horrible customer service: Our HOA has been using their services since 2022. There were some accounting errors where our payments were credited to a different account in 2024 . They shut down our site and access at the end of September 2025 and more than 6 weeks we have been trying to get this resolved and our site active again. They don’t have anyone you can speak to directly. Always a call cente
42. [R56] 1/5 · US $40 convience fee is outrageous: Terrible service fight to have your hoa abandon using this app.
43. [R148] 3/5 · US Good app but moral issues:, Updated review 01/2023, +1 star, the account page is working as of the recent update and is no longer crashing when I try to use the back button. However, I am annoyed there is a “convenience fee” to pay my HOA dues. The fee is ridiculously high with $11 for credit card (=4.78% fee) and $2.95 for ACH. I understand a credit card fee, but 4.78% is too high. And I have
44. [R20] 3/5 · US Needs work: I’m glad my HOAs master and condos offer an app to have easy payments and request, but viewing news and event notifications across 2 communities is clunky for sure. The switch community is also not great, hidden deep in the app.
45. [R30] 3/5 · US Can’t Change Community: Something has changed in this app. I can no longer toggle between the main HOA and my Condo HOA pages. It used to have “change community” to switch over and now it only has “change account” which only takes me to the financial side of it. Please fix it.
46. [R31] 5/5 · US Disappearing Documents: Suddenly documents are disappearing from folders. Update from 1 week ago may be faulty. Here we go again, now cannot switch between communities when homeowners participate in multiple. Always sketchy, poor support.It’s not a community enhancement, rather a headache for community managers and homeowners. Too bad. The concept is good.
47. [R37] 1/5 · US Process Flow and Doc Management Need Work: Before the admin can close a request it should come back to the person who asked the question for them to confirm their request was answered or allow for additional clarification. When you have more than one account it should be better delineated in the app to know what notifications, documents etc are associated with which community. Documents should be
48. [R3] 1/5 · US Condo President: It’s been 10 months since we were switched to TownSq. There is literally no information that allows my board to manage our association effectively like we had with the previous App.
49. [R49] 4/5 · US Online Forms?: This app is ok - I think the filing capability needs some kind of upgrade because it often does not show correct documents when I’m looking for something. One thing that would be a huge improvement: online form submission for things like pool passes. This could streamline things so much for homeowners and community managers/pool pass managers.
50. [R78] 3/5 · US Limited Frustrating Experience with No Meaningful Release Notes: This captive community portal through Associa has limited accessibility to HOA historical data, and is frustrating use. Document search is frustrating. There is no ability to access events and announcements in the past. Finally, the developer does not include any meaningful information in the Release Notes for updates. The user is
51. [R58] 1/5 · US Not Secure: Where is the SSL/TLS certificate? I’m getting spam mail after using this app! I can tell by the way the emails are addressed. Is this app selling my email and personal information?
52. [R36] 1/5 · US Autopay doesn’t work well: The Autopay gets inactive even though I didn’t setup the end date. I have ended up paying more than $500 as this functionality isn’t working as expected. I am extremely disappointed with this app
53. [R42] 1/5 · US I agree autopay doesn’t work: I have tried numerous times to set up automatic payments, using a credit card to pay my association dues yet it does not work. I keep getting delinquent notices from my association, and when I check the app, my auto pay is shown as inactive. I am about to call customer service to get this resolved, but I shouldn’t have to. The app should be intuitive and it should ju